3,124 reviews
- See all
Reviews
Don’t purchase under any circumstances
My hairdresser ordered a halo for me from this company so that I could have a break from 10 years of taped in extensions. She colour-matched it perfectly and trimmed it up to match my hair length when it arrived. Unfortunately this product has gone downhill from there. This thing matts like nothing I’ve ever seen before. I literally sit still at my office desk working and before an hour is up I have a massive matted knot at the back of my hair. This thing will leave you looking unpolished and as thought you’ve been dragged through several hect... Read moreares of bush land backwards. I have NEVER brushed my hair so much in a day as I have to when wearing this crap. I have to carry a brush constantly and if I’m without a brush, I find myself having to reach back and try to separate the knotted tangle with my fingers which feels exactly as though you are trying to untangle a massive ball of Christmas lights you found in the back of a cupboard. Not to mention that when you do brush this thing it sheds everywhere. Honestly this company should and needs to either refund every customer or close up shop. Do not peddle this garbage to people!!!!!!Thank you!
Customer service was great! They organised quick shipping and delivery and were friendly and kind x Show replyGood product, Poor design
I love my hair extension, and I have used it many times since purchasing. However, 2 days before my big event, my hairdresser showed me that only one clip was attached to the actual hair extension. The 2 clips on the either side were not attached to the hair, and I had to pay to get someone to attach these 2 clips on either end. When I am buying a "Clip In" Hair Extension, I shouldn't have to pay to get the 2 clips sewed in separately, they should be already attached. When I ordered, there was nothing to suggest that they would not be attached… Read more · 1, and my hairdresser had ordered numerous times before and this wasn't the case. This would be the one thing stopping me from ordering again, I will be very hesitant to order again unless I was 100% sure the clip ins were actually sewed into the hair and ready to go.Not Real Hair!
I ordered 60 pieces of Dark Chocolate #2 TAPE-2-26-20-ZALA total of 30 bonds!tape in hair! I paid over $700 and had it installed as soon as it arrived.. Two days later I washed my hair and it looked like dirt muddy water coming from it and it smelt so bad!!! Disgusting now after 3 weeks and a few more washes its frizzy it breaks off easily and the ends are just horrible it getting so knotty I have to brush it all the time otherwise it looks like a matted mess! The tape felt like hard sticky tape like plastic,I’ve had 7 extensions already fall out! I’ve been getting tape ins for over 7 years and this is my first and last order with Zala hair! Extremely unhappy! Show details
Thank you for those photos and your feedback about our tape-ins, Tania. We are so upset to hear about your experience as this is not up to our standards! To look into this matter, we have sent you a p... Read more
rivate message so we look forward to hearing from you ASAP. Alternatively, you are welcome to reach us at support@zalahair.com. Thank you! xAlways such great quality!
I’ve been using Zala extensions since they first started! They are my go to when it comes to hair extensions. I love that their products are affordable but still such high quality. Over the years they have gotten better and better and always listen to feed back. I’ve worn the tape ins, clips ins and the ponytails. Each time I purchase a colour (I change my hair colour a lot) - I always utilise the free colour match service and they get it accurate each time plus my extensions last me a really long time when I follow the recommended after care, especially when I use the Zala products on them. Always a 10/10 for me. Show details · 1Good hair
These are great extensions. The only problem i had was the tapes weren’t even sticky and constantly falling out. If you get the i would recommend retaping with better tape before use. Show details · 1Very disappointing
I got my Zala weft extensions installed approximately a month ago and they were absolutely gorgeous when installed and after the first 2 washes BUT since the third wash I have been losing handfuls of hair daily and I have been doing everything as your meant too (exactly how Zala say to look after them). I don't recommend them at all - absolute waste of money!!!I'm sooo disappointed... Show detailsThanks for bringing this to our attention, Kacie. We are very upset to hear about your shedding experience with our Weft hair extensions. We would love to look into the issue further so kindly respond... Read more
to our message. Otherwise, you may send us an email at support@zalahair.com with your order number ASAP. Thank you and we look forward to resolving this for you!Gorgeous Product!
Made me feel so special and beautiful for my daughter's wedding! Show details · 1Not at all happy
I sent 2 close up pictures of myself so the colour consultant could choose the colour for me. When it came I was so disappointed it wasn’t even close Show detailsHi Susan, Thanks for sharing your feedback with our color match service. We're so sorry your ZALA hair was not a perfect match! Although our team does have a very high accuracy rate, color-match advic... Read more
e is not guaranteed. This is because factors such as lighting, the camera used, and filters/edits can affect the way hair appears in photos. For reference, we offer easy exchanges for AU, USA, and NZ orders within 180 days so long as the ZALA tag is still intact and the set has not been tried on. For any assistance, please reach us at support@zalahair.com. Thank you!Beautiful! Looked so real
So beautiful! The keratin ponytail extension looked and felt like real hair. Such amazing quality and really easy to apply. Show details · 124” clip ins
I’m obsessed with my extensions. I’ve gone from being bright red for years with 22” zala extensions to dying my hair black & cutting majority of my hair off because it was so unhealthy, I lacked the confidence with my short hair so these extensions have definitely helped me feel better about my black hair! Love love love! Show replyHavent received the product
They use the worst courier company. They use Courier Please and the product was never delivered to me. Zala didn't even help. They never tried to contact the courier company. I'm left chasing up the goods myself. Im not happy with customer service. If I had known they use this courier company, i wouldn't have purchased from them. I suggest buy your hair extensions at Lula. Their customer service is a lot better, Show detailsHi Georgina, Thank you for sharing this review. We are so disappointed to hear that the goods weren't delivered to you by the courier company.... Read more
We would love to further assist you with this thus, we sent you a private message asking you to provide your order details and email address. Otherwise, our customer care team can be reached at support@zalahair.com for assistance. Thank you and we look forward to resolving this for you the soonest possible.Invisi Tape extensions! They’re pretty good!
I’ve purchased from Zala a few times over the years and have heard from so many that the quality has decreased.In my opinion I don’t believe that of the invisi tape extensions!
I really struggled to find reviews of the product I purchased that weren’t paid reviews, I wanted an objective opinion and that was definitely an issue when you realise most of the reviews are by influencers.
I’ve previously bought so many different brands of tapes and these are honestly some of my fave. The colour is good, the invisi band at the top is incredible … Read more · 1
in comparison to traditional tapes and the hair doesn’t shed too much! My only takeaway is that the tape they come with already applied does not stay. I had them installed professionally and half of them fell out after the first wash. I retaped them with a different brand of tape and then they didn’t budge!Made my wedding
I have mad respect for this company. I was a total crap because of my stress due to my wedding and even with me being a crap, they went above and beyond. Zala I love your hair, your company and I so appreciate how you handled my stressful break. I so appreciate you and I apologize for my rudeness. If you choose zala know you will have the best people and hair. I have my hair so long I forgot what color I ordered last. Even with dying, heat processing, and daily wear, it lasts me a 9 months to a year. I recommend them to everyone. And still w… Read more · 1ill with even more enthusiasm. Once you go zala, you won't have all of the typical issues you do with other brands. They are soft, comfortable and durable. They have mild tangle with proper care. You can even swim in them and they aren't horrible after (river never pool). They even have us distribution sites now for faster shipping. So all and all, zala can't be beat. Just a good company that has more patience than I do. Again I do apologize from my heart.Tape-ins are good but……
I was so hesitant to buy tape ins online so I researched many companies before I came to Zala. Needless to say, I love the tape-in extensions. After reading so many negative reviews about how they get knotted after a few washes, I bought them anyway. So about 3 months in already, I can say they are still soft and manageable. I do have 2 cons: 1) they don’t hold a curl well when I want to use my curling iron. 2) when my hairdresser had to color my hair (which we did many times with a different brand), after she washed my hair with the freshly ta... Read moreped Zala extensions, I got back to her chair from the sink and all of the tapes/extensions were coming out! That never happened before with the other brand. She had to dry my hair and retape all of them back in. I felt so bad that she had to waste more time to re-do what she just did. As these are advertised that they can be colored, the bands on the hair aren’t made well enough to withstand color even though my hairdresser avoids coloring the tapes. So now this time we decided not to color the extensions any longer. The color is now a bit off from my hair but it works. So when I go for my 4 week maintenance, she takes them out, retapes them and doesn’t put them back in until my color is done on my natural hair. So sad that we had to figure out another way because the Zala bands can’t withstand too much.Hi Toni, Thanks for bringing this to our attention. We are so disappointed to hear about your experience with our tape-ins.... Read more
We have sent you a message privately so we can resolve this matter. Otherwise, our friendly customer service care team can be reached at support@zalahair.com. Thank you and we look forward to resolving this for you.Questions & Answers
Hi I'm freaking out ! I just bought a weft from Zala , the reviews are shocking , i hope i dont hafto add to that list , i really hope my caramel weft is quality . Will certainly let you know.
Same......very worried should have read here before buying a day ago.....feel like a fool.....
I just purchased a halo and didn’t read the reviews. Im waiting for my halo to arrive but after reading the shocking reviews I’m going to return it unopened. FML - I will recommend this on Insta and t... Read more
ick tock. Don’t open return before you open. These are apparently an absolute ripoffYeah me too, 12 days and waiting, no express post anymore, have they sold out to China?
Hi, There. I have been wearing Zala Hair extensions for years now and absolutely love them I've noticed that my latest sets the weft for the single clip pieces are much smaller. Am I getting less hair or is this a new design?
I love my 22" pony extension, but to a certain degree....
I am finding that the netting section the hair is attached to is stiff and sits funny over my ponytail/bun (as i have hardly any hair, and it is shoulder length) is there a way to soften it up?
Yeah , have one of my extension clip on pieces made " uses only 2% of vertical mass structure !
This gives fine hair the most natural look and feel
When wearing hair .
To get one made from me and to... Read more
I am interested in contacting your
c/o founder Lauren with a view to
Producing my clip on weave design .
This simple effective method i... Read more
I agree mine is unwearable
Details
Category | Online Shops and Beauty Product Brands |
---|---|
Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $0 |
Types of Products Offered | Hair |
Cruelty Free | No |
Contact info for Zala Hair Extensions
- ABN: 89165915711
Extra Information
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.
We are so disappointed to know you're having issues with your Halo order, Shannon. Rest assured, our team is here to assist and you can always reach us at support@zalahair.com. Otherwise, we sent you ... Read more
a message requesting more information regarding your concern as we wish to make this right for you. We look forward to resolving this for you asap. Thank you!