Zala Hair Extensions
- zalacliphairextensions.com.au
- ✓ Verified company
3,115 reviews · Statistics
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Reviews
Havent received the product
They use the worst courier company. They use Courier Please and the product was never delivered to me. Zala didn't even help. They never tried to contact the courier company. I'm left chasing up the goods myself. Im not happy with customer service. If I had known they use this courier company, i wouldn't have purchased from them. I suggest buy your hair extensions at Lula. Their customer service is a lot better,
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Invisi Tape extensions! They’re pretty good!
I’ve purchased from Zala a few times over the years and have heard from so many that the quality has decreased.
In my opinion I don’t believe that of the invisi tape extensions!
I really struggled to find reviews of the product I purchased that weren’t paid reviews, I wanted an objective opinion and that was definitely an issue when you realise most of the reviews are by influencers.
I’ve previously bought so many different brands of tapes and these are honestly some of my fave. The colour is good, the invisi band at the top is incredible
... Read morein comparison to traditional tapes and the hair doesn’t shed too much! My only takeaway is that the tape they come with already applied does not stay. I had them installed professionally and half of them fell out after the first wash. I retaped them with a different brand of tape and then they didn’t budge!
Made my wedding
I have mad respect for this company. I was a total crap because of my stress due to my wedding and even with me being a crap, they went above and beyond. Zala I love your hair, your company and I so appreciate how you handled my stressful break. I so appreciate you and I apologize for my rudeness. If you choose zala know you will have the best people and hair. I have my hair so long I forgot what color I ordered last. Even with dying, heat processing, and daily wear, it lasts me a 9 months to a year. I recommend them to everyone. And still w
... Read moreill with even more enthusiasm. Once you go zala, you won't have all of the typical issues you do with other brands. They are soft, comfortable and durable. They have mild tangle with proper care. You can even swim in them and they aren't horrible after (river never pool). They even have us distribution sites now for faster shipping. So all and all, zala can't be beat. Just a good company that has more patience than I do. Again I do apologize from my heart.
Tape-ins are good but……
I was so hesitant to buy tape ins online so I researched many companies before I came to Zala. Needless to say, I love the tape-in extensions. After reading so many negative reviews about how they get knotted after a few washes, I bought them anyway. So about 3 months in already, I can say they are still soft and manageable. I do have 2 cons: 1) they don’t hold a curl well when I want to use my curling iron. 2) when my hairdresser had to color my hair (which we did many times with a different brand), after she washed my hair with the freshly ta
... Read moreped Zala extensions, I got back to her chair from the sink and all of the tapes/extensions were coming out! That never happened before with the other brand. She had to dry my hair and retape all of them back in. I felt so bad that she had to waste more time to re-do what she just did. As these are advertised that they can be colored, the bands on the hair aren’t made well enough to withstand color even though my hairdresser avoids coloring the tapes. So now this time we decided not to color the extensions any longer. The color is now a bit off from my hair but it works. So when I go for my 4 week maintenance, she takes them out, retapes them and doesn’t put them back in until my color is done on my natural hair. So sad that we had to figure out another way because the Zala bands can’t withstand too much.
Hi Toni,
Thanks for bringing this to our attention. We are so disappointed to hear about your experience with our tape-ins.
... Read more We have sent you a message privately so we can resolve this matter. Otherwise, our friendly customer service care team can be reached at support@zalahair.com. Thank you and we look forward to resolving this for you.
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Better than I expected.
It was delivered on time.
Keratin extension feel really good.
I am quite impress with them
Author stated being incentivised for this review
Worst colour match service
Got my hair colour matched and recieved the halo extensions in a shade 2. My hair colour is dyed to a 5 When it wasn't on the colour kind of matched but when I put them on the difference was sooo noticeable because they're not spread through your hair like with clip in extensions. I dyed my hair darker to a 4 but unfortunately the extensions were still darker and very noticeable and I don't want to dye my hair any darker. I think their 4 shade would have been perfect, it's a shame their colour matching was soooo poor!!! What a waste of money!!@
Hi Denise,
We apologize if you are not happy with our color match service. Although our team does have a very high accuracy rate, colour match advice is not guaranteed. This is because factors such a
... Read mores lighting, the camera used, and filters/edits can affect the way hair appears in photos.
Love it!!
First time I have purchased halo extensions. They are amazing. Quality is fantastic and the colour was a perfect match.
... Read moreAuthor stated being incentivised for this review
Disappointed
So so dissatisfied, after reading what seemed to be only 5 star reviews on the website I was so excited to have my tape in’s installed in my hair but…
From the second these extensions packets were opened the synthetic smell on the ‘human hair’ extension was insane, then to mention the amount of hair falling out and shedding off this hair was ridiculous!!
Along with the extreme synthetic shine they almost look plastic, even one piece of the ‘human hair’ completely singed up when straightening out the kinks from the packaging the lengths were al
We sincerely apologize if you are unhappy with the quality of your tape in order, Maddi. Your experience is important to us and we appreciate you bringing your concerns to our attention.
Please note
... Read more that at ZALA we take our hair quality seriously and would not sell human hair under false pretenses. You would have noticed when you first received your ZALA's, that they came with a hygiene/warranty seal and a Certification of 100% Human Hair. All our 100% Human Remy Hair extensions are inspected and required to pass extensive quality control and testing. This certifies that our extensions are 100% human hair and are not synthetic.Have responded to the message 2 days ago.
Still waiting for your reply.
Hi Maddi,
We already reached out to you privately via email. Please be sure to check your spam or junk folder as our emails get filtered there sometimes.
... Read more We look forward to your response. Thank you so much!
Perfect for my wedding
This was a last minute order before my wedding and they arrived the next day! Absolutely perfect colour as described and pictured we didn’t need to colour correct them. Soo amazing and soft, my hairdresser styled them and they held for three days!
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I love it it matches my hair perfectly
I love this set of clip ins so much it feels so soft and thick. My hair is pretty thick so I was worried the extensions wouldn’t be enough but turns out I don’t even need all 9 pieces! Matches my hair colour perfectly, definitely would buy more from Zala one day
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Garbage
Zala used to have AMAZING tape-in extensions, now it’s absolute trash and after this last time of ordering, I will never order again. I pay for 2 packs of 20 and get shorted, the extensions have red threads throughout them, after one wash they’re frizzy and unable to manage, and the tape now separates and leaves goo throughout my hair having to do multiple hot oil treatments to remove. I hate to leave bad reviews, but when I’m spending hundreds of dollars and this is what I’m getting, it’s unacceptable.
... Read moreAdding on, it’s supposed to be 100% real human hair, after installation my stylist confirmed there is synthetic hair in the brown tape ins and they shorted me on my brown extensions.
Hi Stephanie,
Thanks for sharing your feedback. We sincerely apologize that we made you feel that way. This is never the experience we wish to provide.
... Read more Our management team sent you a message requesting more information so we can look into the tape ins issue for you ASAP. We look forward to resolving this for you.
Unhappy with delivery
The shampoo had exploded in transit and went through my whole order.
... Read moreHi Stacey,
Thanks for reaching out. We are terribly sorry to hear that the shampoo had exploded. Our management team has reached out to you directly and we are hoping to resolve this for you.
... Read more Please be advised that all parcels are being carefully packed at the warehouse so that may have happened while the parcel is still in transit. We appreciate you bringing this to our attention as we always aim to improve with the help of our customer's feedback.Find out how Zala Hair Extensions compares to other Beauty Product Brands
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RIPPED OFF($450). Do not ever buy from Zala.
Since purchasing fantastic quality hair extensions recently it inspired me to finally write a review about my horrible Zala experience from over a year ago. I still feel quite angry and annoyed to have given them my money.
After hearing from one of my hairdressers clients that the hair she had purchased from Zala was great quality, I thought I would give it a go as I was overdue in purchasing new hair.
I purchased x2 weft packs which were colour matched perfectly. Upon opening the packet I was actually very happy. (But don't let the look or
... Read moresmoothness fool you!!!) The hair should ALWAYS wash well. Until you've properly shampooed and conditioned then you won't truly know what you've paid for. So after installation- amazing, then I washed my hair with high quality hair extension friendly shampoo and conditioner. As soon as it started getting tangled and matted I knew I had just thrown $450 down the drain. I am a sales rep who normally carries around an ipad and Iphone with me for work. I was finding myself needing to carry a hairbrush AT ALL TIMES as well. I would be in supermarkets working and meanwhile my hair was an embarrassing tangled and matted mess at the back. It made me extremely self conscious at all times! The pressure of brushing the hair constantly would have been horrible for my real hair too.
Hi there,
We are terribly sorry about your ZALA experience. This is definitely not the quality we aim to provide so we are disappointed to hear this. Our team has reached out to you directly and looks forward to making this right for you.
... Read more Please note that at ZALA we take our hair quality seriously and would not sell human hair under false pretenses. You would have noticed when you first received your ZALA's, that they came with a hygiene/warranty seal and a Certification of 100% Human Hair. All our 100% Human Remy Hair extensions are inspected and required to pass extensive quality control and testing. This certifies that our extensions are 100% human hair and are not synthetic. Thank you!
Product
I hafto say Zala made a mistake but fixed it , plenty of companies do not care enough to fix anything , so I'm changing my review to a better one.
... Read moreThanks for sharing your feedback, Clair. We are glad to hear that we were able to turn your experience around. Rest assured that we are working hard to always improve our products and assist customers who are not fully satisfied.
Worst company ever. Only received one PIECE out of 5! And not to mention the quality is horrific
I would rate Zala 0 stars if I could. An ongoing dispute with them regarding me only receiving one of 5 pieces of the hair extension set. Not to mention the strand of hair I did receive the warranty label was off as if they had sold me already used hair which is disgusting. I had conversed with them regarding this and they refused to refund me in full only wanted me to send this one defective piece of hair back lmao with my own money what hahah! Why should we as consumers be paying for their stuff up. I have disputed this but they’ve blatantly
... Read morelied throughout the disputed also hinting that I am lying about only receiving one piece? Zala your business will fall down. Your quality is trash. The hair melts, it’s partially synthetic hence why you can only use low heat, they tangle and are horrific. I don’t recommend anyone to waste their time at all. I will be getting my money back.Hi Ella,
We are sorry to hear that, Management has reached out to you & look forward to assisting you ASAP.
... Read more This is an extremely rare situation, as our sets go through strict quality testing and control before being sent to customers. Rest assured that we will look into this and we appreciate your time bringing this to our attention. Thank you!Questions & Answers
Hi I'm freaking out ! I just bought a weft from Zala , the reviews are shocking , i hope i dont hafto add to that list , i really hope my caramel weft is quality . Will certainly let you know.
Same......very worried should have read here before buying a day ago.....feel like a fool.....
I just purchased a halo and didn’t read the reviews. Im waiting for my halo to arrive but after reading the shocking reviews I’m going to return it unopened. FML - I will recommend this on Insta and tick tock. Don’t open return before you open. These are apparently an absolute ripoff
Yeah me too, 12 days and waiting, no express post anymore, have they sold out to China?
Hi, There. I have been wearing Zala Hair extensions for years now and absolutely love them I've noticed that my latest sets the weft for the single clip pieces are much smaller. Am I getting less hair or is this a new design?
I love my 22" pony extension, but to a certain degree....
I am finding that the netting section the hair is attached to is stiff and sits funny over my ponytail/bun (as i have hardly any hair, and it is shoulder length) is there a way to soften it up?
Yeah , have one of my extension clip on pieces made " uses only 2% of vertical mass structure !
This gives fine hair the most natural look and feel
When wearing hair .
To get one made from me and to view photos what it is ,
Please contact me ,phil greenwood 79 @ gmail .com
I am interested in contacting your
c/o founder Lauren with a view to
Producing my clip on weave design .
This simple effective method improves
the way clip ons look and are worn.
I would like you to pass my request on
If possible, if not then maybe an email
to let me know .
Thanks phil greenwood
I agree mine is unwearable
Get an answer from our members and Zala Hair Extensions representatives
Details
| Category | Online Shops and Beauty Product Brands |
|---|---|
| Offers Free Standard Shipping | Yes |
| Free Standard Shipping Minimum Order Amount | $0 |
| Types of Products Offered | Hair |
| Cruelty Free | No |
Contact info for Zala Hair Extensions
- ABN: 89165915711
Extra Information
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Hi Georgina,
Thank you for sharing this review. We are so disappointed to hear that the goods weren't delivered to you by the courier company.
... Read more We would love to further assist you with this thus, we sent you a private message asking you to provide your order details and email address. Otherwise, our customer care team can be reached at support@zalahair.com for assistance. Thank you and we look forward to resolving this for you the soonest possible.