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As of January 9th, 2020, ZALA is offering each reviewer a $10 credit to their customers to encourage them to write a review about their experience. It is possible that reviews were written by customers who received such a reward. Previous incentives included: $15 credit From January 2019, until January 2020.
Zala Hair Extensions
Reviewer Photos & Videos
- 3 reviews
- 1 like
I wouldn’t know….I still haven’t received them!
Dreadful customer service. Why on earth does this company continue to use Aramex to deliver their parcels? That courier company is woeful, has my parcel, and has for a week and a half but has lost it, can’t tell me where it is. Not the first time Aramex has ‘lost’ a parcel I was waiting for. Now they’re blaming lack of staff for no delivery. I paid for my item, I want it. I wish Zala would use Australia Post.
- Incentivised Review No
- Return Claim MadeNo
- Product Type(s)Clip in
Absolutely shocking customer service
My order took much longer to arrive than expected because of the cheap useless courier company they use. Once I finally received my order the colour was completely wrong even though I used the colour match service. I returned my order which has been back at Zala for almost 2 weeks now and still no refund because they are still “checking if the security seal is intact”. It doesn’t take that long to glance at an item and see it’s still in tact. Apparently Zala doesn’t know how to communicate within their own company to get this resolved. This is ...
Read moreabsolutely appalling! I ordered this for my upcoming wedding and now I’m going to be left out of pocket and with no extensions. Thanks very much for ruining this experience for me Zala! The only reason they have so many good reviews is because they bribe people with discounts for future purchases.- Return Claim MadeYes
- Product Type(s)Halo
Hi Abbi,
We are sorry to hear that, Management has reached out to you & look forward to assisting you ASAP.
...
The reviewer stated that an incentive was offered for this review
- 2 reviews
- 1 like
Terrible customer service!!
My order has been lost by the subpar courier company that Zala Hair engage the services of. Have contacted Zala customer service on multiple occasions to try and resolve the issue and they have more or less wiped their hands of the situation. It blows my mind how they have lasted this long in business with such appalling customer service. The customer service team are rude and dismissive. Have escalated my matter to the Department of Fair Trading as I’m clearly not going to get it resolved with Zala or Couriers Please.
- Incentivised Review No
- Return Claim MadeNo
- Product Type(s)Halo
Hi Sam,
We are sorry to hear that, Management has reached out to you & look forward to assisting you ASAP.
We appreciate your time bringing this to our attention. Rest assured that we will look into this and we thank you for your understanding.
Delays caused because Zala Hair didn’t fill out the address correctly. Absolutely useless!
- 14 reviews
- 9 likes
Disappointed
I love the piece, beautiful hair but it was marked by a rubber band and did not suit my thick hair (as it’s quite a thin hair piece). They need to state on their site that it’s not suitable for people with thick hair. I can’t even return it for a refund so have wasted $236 :-(
- Product Quality
- Incentivised Review No
- See all answers
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What a statement piece
The Zala ponytail extension is such a statement piece addling length and thickness to my thin ponytail! The quality is top notch the hair is so soft and so easy to style! Love love love
- Product Quality
- Return Claim MadeNo
- Product Type(s)Ponytail
Hi Tori
Thank you so much for taking the time to share an excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're glad that you loved th...
Read moree quality of our hair extensions. Can’t wait to have future orders from you! :)The reviewer stated that an incentive was offered for this review
- 2 reviews
The colour match is perrrrrfect!!
I am so happy with my ponytail extension! The colour match is perfect, the quality is amazing and not to mention the fast postage and cute packaging!
- Product Quality
- Incentivised Review No
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Hi Eve,
Thank you so much for taking the time to leave an excellent review! It means so much when our customers share their experiences. We are delighted to hear that you loved the quality of our prod...
Terrible synthetic hair!
The quality of the hair is no different than barbie hair-synthetic, dry, absolutely terrible quality.
I have filed a legal complaint against this company for advertising inaccurate information and products to their buyers.
Shame on any company that scams buyers!
- Product Quality
- Incentivised Review No
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Zala hair have messaged me privately to confirm that they do not sell synthetic hair extensions and all products are of 100 percent human hair. Following their response to the feedback, I received an ...
Read moreemail from Zala hair confirming that the keratin is NOT human hair. Zala Hair is misleading their customers by advertising their hair products as human hair, but specifying otherwise in their fine print.
Got my halo 20 inch turned up fast quality is so good thick and strong soft hair highly reccomend
Everything was so easy quality is fantastic website easy to use and a big range
- Product Quality
- Return Claim MadeNo
- Product Type(s)Halo
The reviewer stated that an incentive was offered for this review
- Verified
Quality Has Slipped
I have worn hair extensions for over 20 years. I’ve tried it all, human & synthetic from fusion, to sew in to tape in & beyond. I starting using zala invisi-tape hair extensions in March 2021 & placed an additional 4-5 orders within 2021. I was super impressed with the quality of the hair. Silky smooth & shiny. Fast forward to my February 2022 order. I knew within a week something had changed. The hair quickly became dull, knotting & shedding. I reached out to customer service, through chat because you can’t actually speak with anyone on the ph...
Read moreone. I sent them photos of my hair & they told me “nothing had changed & I must not be taking care of them correctly.” Unbelievable considering the amount of time I’ve worn extensions & I had never had this issue before with zala. Nothing changed with my products or styling tools. After several back & forth messages, they finally sent me their hydrating mask to supposedly “revive” the hair. I knew the hair wasn’t going to come back, but I entertained the mask, nothing happened of course. I reached out again & they absolutely were not accepting any accountability whatsoever. I had a back-up pack of their invisi-tapes, so I had my hairdresser change them out thinking maybe I got a bad batch of hair. NOPE, same thing happened. Zala FINALLY agreed to give me a store credit so I purchased another pack of hair (glutton for punishment, I know) I’ve had this current hair for 4 days. I haven’t even shampooed it yet & it’s already getting frizzy & unmanageable. I am certain the hair manufacturer changed & the quality of the product is no longer what it was.- Product Quality
- Incentivised Review No
- Product Type(s)Tape in
Find out how Zala Hair Extensions compares to other Beauty Product Brands
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So good you almost forget its extensions!
I’ve shopped at Zala before in the past when I had bleached my hair and needed some length to match the new colour. Returning back with my natural hair colour now, I wanted a simple ponytail extension for the days I wanted to feel a bit girly and luxe. Zala did not disappoint - the quality is phenomenal and I was asked by my co-workers if I had always had this length of hair and somehow managed to style my hair shorter previously! I will always stand by Zala, they’re always there for my hair extension needs - absolutely amazing quality!
- Product Quality
- Incentivised Review No
- See all answers
Hi Ivnde,
Thank you so much for taking the time to share an excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're glad that you loved ...
Read morethe quality of our hair extensions. Can’t wait to have future orders from you! :)
Amazing
This is the most amazing hair extension, I love it!
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Elizabeth,
Thanks so much for choosing ZALA for your hair extensions! We appreciate that very much. Thanks for the wonderful review. :)
- 4 reviews
Beautiful Quality Tape Extensions
I have been using hair extensions for about 5 years, I tape them in myself, and have been using another brand for a few years, but the lengths were so long and I was cutting half of them off. I noticed Zala Hair extensions and seen they came in a range of lengths. I ordered the 12" Tape Extensions, and OMG , amazing , the perfect length and minimal cutting, just a little trim to even out, they are double drawn which means no nasty flyaway ends.
They arrived extremely fast, (I live in a country area) and I ordered on the Friday and received th...
- Product Quality
- Incentivised Review No
- See all answers
Hi Kerrie,
Thank you for your excellent review. We're glad to hear that you are happy with your purchase from us and that you loved the quality of our hair extensions. :)
Can’t wait to have future orders from you! :)
Find out how Zala Hair Extensions compares to other Beauty Product Brands
Know better, choose better.
Great quality hair
Easy to navigate round the website, helpful updates on email and arrived super quickly.
Good quality hair, shiny and arrived in great condition. Would definitely recommend
- Product Quality
- Return Claim MadeNo
- Product Type(s)Halo
Hi Sophie, thanks for your lovely review. We are glad to hear that it was convenient for you using our website. :) We are also happy that the shade was a perfect match! We look forward to your next order. :)
The reviewer stated that an incentive was offered for this review
Perfect for my wedding!
My hairdresser recommended for me to buy Zala volume hair piece and I’m so glad I did! I was skeptical because I don’t have thin hair but it is quite long. She said it would blend it perfect and hold the style better, she was absolutely right! It blends in with my haid seamlessly and works so well. I am so so glad I bought this can’t wait for my beautiful bridal hair.
- Product Quality
- Return Claim MadeNo
- Product Type(s)Clip in
Hi Ashleigh,
Thank you so much for taking the time to leave a superb review and for choosing ZALA for your hair extensions. We appreciate that very much. We are glad to hear you are loving your ZALAs!...
The reviewer stated that an incentive was offered for this review
Amazing
Amazing quality hair extensions! Zala has the best prices by far as well. thanks
- Product Quality
- Incentivised Review No
Hi Nicola,
Thank you for this very lovely review. We are glad to hear that you are satisfied with your purchase with us.
Questions & Answers
I love my 22" pony extension, but to a certain degree....
I am finding that the netting section the hair is attached to is stiff and sits funny over my ponytail/bun (as i have hardly any hair, and it is shoulder length) is there a way to soften it up?
Yeah , have one of my extension clip on pieces made " uses only 2% of vertical mass structure !
This gives fine hair the most natural look and feel
When wearing hair ....
I am interested in contacting your
c/o founder Lauren with a view to
Producing my clip on weave design ....
ordered extensions Today I got an email asking for proof of the credit card/bank statement bc it was considered "fraudulent" so i sent what you asked for. The money was taken off my card, but it still says awaiting approval. I sent a message about it to the customer service but no help or approval. Can’t you either send my extensions or give me my money back I don’t understand and there is no phone number to call?????
How do I cancel an order???
Get an answer from our members and Zala Hair Extensions representatives
Details
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Hi Lauren,
Read moreThis is an extremely rare situation indeed and we sincerely apologize for the inconvenience this has caused you. Unfortunately, ZALA has no control over the freight carriers as sometimes delays do happen especially during the Covid19 pandemic, due to the impact of extreme weather conditions or any other unforeseen event or incident. Again, we are very sorry for the inconvenience and hope you do understand these delays are 100% the fault of the courier. Your next order will be a much smoother experience and restore your confidence in the ZALA brand, as this is a very rare situation indeed.We are sorry to hear that, Management has reached out to you & look forward to assisting you ASAP.
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