As of January 9th, 2020, ZALA is offering each reviewer a $10 credit to their customers to encourage them to write a review about their experience. It is possible that reviews were written by customers who received such a reward. Previous incentives included: $15 credit From January 2019, until January 2020.
Reviewer Photos & Videos
My new loves
Absolutely love my extensions. This is my second order from zala. This time I went with the clip ins. I've had their pony for 5 months. I liked my look but want to try something different.
The colour matching service is WOW
I recently received my 20inch Halo and NEED to share my thoughts. Firstly, the hair is soft and in beautiful condition as you’d expect from 100% human hair, but what I was most impressed with was the colour matching service. I have multi-toned hair with various shades of blond, so before picking zala to purchase from I researched multiple brands, focused on finding a colour. I was pretty overwhelmed with all of the brands available but on the zala site I read they did free colour matching. I used the live chat function to send some selfies and ...the colour suggested has matched 100% to my hair!! I honestly wasn’t expecting it to be so on point, and it was such a huge help. Also, they came in like 3 days. Couldn’t fault the experience or be happier with this purchase.
Best hair I’ve ever had! The halo is just gorgeous and natural looking.They are really shockingly easy to use and the quality is much higher than I would think from purchasing online.
half star for hair extension and half for customer service
very very bad hair extensions, extremely poor quality and customer service is appalling. dont bother to explain that theirs hair is bad quality its always customer fault. Zala moto: customer always wrong
suprised even me
Iv been wearing extensions for over 7 years, and I can definitely say these clip in are extremely great quality and feel so natural. Color is a perfect match. I can't wait to order more in the future.
Best hair extensions I have ever bought. I have tried so many extensions trying to get the right quality and these have changed my life. I’ve had them almost 3 Months they’re still perfect and I’ve even washed them!
Amazing exceeded my expectations !!!! great help quick delivery lots of extras thanks so much this is a game changer
Very helpful as I was making purchase, whoever was assisting me with my questions was really genuinely helpful and I am really happy with my purchase,
Looks amazing and great quality!
This is my second time purchasing Zala hair extensions. I have VERY THIN, shoulder-length hair that is super blonde. I first bought the Halo extensions and now the 5-piece clip-ins. The halo is a lot thicker than the 5-piece clip-ins, so I can switch it up depending on what look I'm going for. The quality and length are perfect, and I was able to bleach and tone the Halo set to match my platinum color. I plan to do the same with the clip-ins because it turned out perfectly! I would recommend these to anyone!
Still as good as the first
This is my second time ordering from zala and I couldn’t be happier!! The quality is just amazing and they last so well I had my old set over 8 months and I could still get away with wearing them the condition was still good. I might consider the halo for my next purchase.
Best extensions I’ve ever owned without a doubt. I bought seamless extensions and they are so soft and natural. No one can guess I am wearing extensions !!
Blends perfectly. Beautiful yet affordable extensions!!
I love buying all my extensions from Zala. I have purchased from them for a few years now and the quality is great. I definitely would recommend to friends. The packaging is great as they give you complimentary sample products to try and due to this i have purchased their Revive care product as it just gives some life into older extensions.
Pony is fire!!!
It's crazy how thick this hair is for such a fair price. my ponytail exceeds my expectations and as a first time customer I will definitely be purchasing more in the future.
Seamless hair extensions
Love the quality ,love the length, love the thickness, just which that my seamless extension would have a rowboat of hair with 3 clips!
I absolutely love this brand
I have been a loyal customer for 2 years now and I am still impressed that the quality hasn't gone down. Lovely work guys!
My keratin halo came and the cut on it was all uneven and looked horrible on and off the hair. I emailed the Zala customer care team in regard to this and showed photos. Unfortunately I had only wanted the extensions for that weekend and was not interested in getting new ones as they would not come in time. The customer care team were extremely unprofessional and not helpful and could only offer my a “ONE TIME EXCHANGE” because I had opened my product. The care team were stating that because it had been taken out of the packaging they can not o...ffer me my money back because they can not send my dodgy item to someone else, although the website states “money back guarantee”. not only Did I waste my money, but I wasted a lot of time trying to get my money back as I was not happy with the quality. I did not change my mind, the product just simply was not as promised and up to standard for the price. I would definitely rethink before purchasing because if you get sent a dodgy product they will not give you your money back and they won’t be nice about it either. Very, very disappointed and will most definitely take this further to ensure I get my money back in full.
Questions & Answers
I really honestly don't want to be doing this, but I'm not understanding why my order is still being processed? How and where can I get updates on my order? I paid for express shipping 3-4 days and my order is still being processed, I'm incredibly unsatisfied and will not shop here again (this is my first time buying hair extensions, especially from Zala)- kindly get back to me, thank you.
Ordered the pony tail extension a week ago and haven’t received my order says it’s been in Illinois for days am I going to get my order???
Order number US220324861
So I ordered hair on Sunday (23rd) and was needing them here by Wednesday (26th) and paid for the 1-2 day shipping but the order still says usps is still waiting for the package, just wondering how long I should expect until they arrive? Thanks. Order number #US220326773
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