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Zala Hair Extensions
4.3 from 1,502 reviews

Reviews

Review distribution

5 star
1,165
4 star
89
3 star
25
2 star
47
1 star
176

Charlie B.

Charlie B.Sydney, NSW

Not the same

published

Its unfortunate that the quality of Zala has rapidly decreased over the last year or so. I have found Radom black hairs in my Ice Queen weft extensions and they went dry and brittle after 2 weeks. They do not use real hair anymore. What they distribute has to be synthetic. Whats even more dishonest is that they have disabled their comments and reviews on social media platforms so no one else can see them. Very disappointed.

Product Quality
Return Claim MadeNo
Product Type(s)Weave in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Stepp.s

Stepp.sSydney Surrounds, NSW

  • Verified customer

Amazing Halo! So beautiful and easy!

published

I bought the honey highlight 12 inch halo and i am INLOVE. The hair is so luscious and thick! It fits easily and comfortably and blends into my natural hair beautifully. Highly recommended!!! Didnt pay for express shipping and was delivered within 2 days!

Product Quality
Return Claim MadeYes
Product Type(s)Halo

The reviewer stated that an incentive was offered for this review

Sophie C.

Sophie C.Metropolitan Adelaide, SA

Perfect and easy for everyday!

published

Loved the 16 volumiser clip in extensions! Matched my hair perfectly to give it a bit of extra thickness. Perfect length to match my real hair and easy to apply everyday

Product Quality
Return Claim MadeNo
Product Type(s)Clip in

The reviewer stated that an incentive was offered for this review

Anu

AnuVictoria

Beautiful

published

Perfect extensions for beginners as it is easy to apply. It looks amazing and blends in well with my natural hair. The best part is that I have thin hair and with this, it gives a perfect look of fullness

Product Type(s)Halo

The reviewer stated that an incentive was offered for this review


Kayley

KayleyQueensland

  • 2 reviews

Terrible

published

Hair does not look the same colour as photos. They charge for express shipping that takes weeks. They charge a restock fee when you return. This company has not refunded me over $300. Dodgy and wouldn't recommend

Product Quality
Return Claim MadeNo
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Carly

CarlySouth East Queensland, QLD

Amazing! Would recommend to anyone and everyone!

published

Incredible addition to my hair. Makes it so long and thick. Extremely happy with the product! Colour matching is perfect and the website was very easy to use! Cant wait to wear it everywhere.

Product Quality
Return Claim MadeNo
Product Type(s)Halo

The reviewer stated that an incentive was offered for this review


Claire

ClaireGreater Melbourne (Inner), VIC

  • Verified customer

inlove !

published

Ive never had any hair extension match the exact colour of my hair ! I love the ponytail
Cause it moves so naturally and feels comfortable when its in and doesnt give me headache like most others do !

Product Quality
Return Claim MadeNo
Product Type(s)Ponytail

The reviewer stated that an incentive was offered for this review


chloe K.

chloe K.South East Queensland, QLD

  • Verified customer

Perfect! So happy with my hair purchase

published

This hair is in great condition and the colour matched perfectly! Very excited to have these extensions now to clip in and out. High quality and put them in straight out of the package!

Product Quality
Return Claim MadeNo
Product Type(s)Clip in

The reviewer stated that an incentive was offered for this review

EmmaD

EmmaDSouthwest, VIC

This is perfect! Would definitely recommend

published

Beautiful, would definitely recommend. Can not live without it now! Matches my hair perfectly. Will definitely be purchasing again, cannot wait! So excited to wear this every day! Thanks so much

Product Quality
Return Claim MadeNo
Product Type(s)Ponytail
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

The reviewer stated that an incentive was offered for this review

!! Disgusting !!

published
Product Quality
Return Claim MadeNo
Product Type(s)Tape in
2 comments
Zala Hair Extensions
ZALA S.Zala Hair Extensions
claudia
claudia

Great product !

published

Good quality of the hair, matches perfectly my own colour, great and friendly customer service, easy to navigate the store and to find the right product, and the delivery was really quick.

Product Quality
Return Claim MadeNo
Product Type(s)Ponytail
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

The reviewer stated that an incentive was offered for this review


Love Zala!!

published

This is my second zala, I have clip ins and now the halo and I love the hair! Super fast delivery and the customer service girls are lovely and reply to any questions and colour matches quickly. Wont go anywhere else.

Product Quality
Return Claim MadeNo
Product Type(s)Halo
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

The reviewer stated that an incentive was offered for this review


Amy

AmyWestern Australia

The extensions I bought are extremely thin and doesnt blend at all. Would not recommend. Very disappointed.

published

As you can see the hair doesnt blend, it looks very fake and extremely thin. Complete waste of my money! I even had it cut in by my hair stylist but it still looks bad :(

Product Quality
Return Claim MadeYes
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Amy,
We are sorry to hear that, Management have reached out to you & look forward to assisting you ASAP.
- ZALA


I'm a part time hairdresser

published

I am a part time hairdresser. I ordered tape in extensions for a client and she is thrilled with them. The hair is soft and was easy to put on.

Product Quality
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions
Lisa

LisaGreater Melbourne (Outer), VIC

Zala Hair is AMAZING!

published

Omg! The best hair extensions ive ever used, I always get compliments on my hair and its saving me so much time getting ready, easy to deal with company! Thank you Zala Hair!

Product Quality
Return Claim MadeNo
Product Type(s)Halo
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Lisa, thanks for the feedback! With our Halo range, you can go from 0 to FABULOUS in less time with just one piece you'll go a long way! Enjoy the week ahead!

The reviewer stated that an incentive was offered for this review

Alex

AlexMetropolitan Adelaide, SA

Love!

published

Buy ZALA all the time.

My sample treatment spray was broken but doesnt matter the product is still amazing.

I have used clip ins and tapes and have never had a problem.

Product Quality
Return Claim MadeNo
Product Type(s)Clip in, Ponytail and Tape in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

The reviewer stated that an incentive was offered for this review


The extensions are beyond gorgeous

published

The extensions are beyond gorgeous. I ordered them for an event I am going to and I know I will look stunning. Thanks for zala hair extension for everything they did!!

Product Quality
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Andrea L.

Andrea L.Greater Melbourne (Inner), VIC

Beautiful hair, great quality

published

I recently received my 20 inch black clip ons and could not be happier. They are super thick, shiny and blend perfectly with my hair which is considerably shorter. I have straightened and waved them without issue. Both styles have held and I could not be happier with my purchase :)

Product Quality
Return Claim MadeNo
Product Type(s)Clip in
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Purchased Multiple times

published

I am no stranger to hair extensions, I purchased the seamless clip and I Must say this brand is the absolute best I cannot praise these extensions enough. Loved them!!

1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

They exceeded my expectations

published

I can say I'll be a long time buyer. They exceeded my expectations. I have very damaged my hair in the past and I was looking for hairstyles that looked cute. This ponytail has saved my life.

Product Quality
Product Type(s)Ponytail
1 comment
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Page 1 of 76

Questions & Answers

Yaqing C.

Yaqing C.asked

Hi guys,
How can I contact your purchasing department?

1 answer
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Yaqing,

You can contact us via email at support@zala.com.au or alternatively you can purchase directly from our website www.zalacliphairextensions.com.au

Thank you.


Kristen

Kristenasked

Are the hair wefts pre sealed I didn’t seal my weft before install and I’m having a lot of shedding?

1 answer
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Kristen,

Thanks for contacting us :)

We sell weft sealant, unfortunately they cannot be pre-sealed as some users cut the wefts to fit their scalp - hence why they need to be sealed afterwards.

If you require any further assistance please contact our customer support team at support@zala.com.au

Thanks very much.

- ZALA


Sam

Samasked

I ordered my hair extensions but I want to cancel the order before they ship out because I picked the wrong color by accident and i don’t know how to do it?

1 answer
Zala Hair Extensions
ZALA S.Zala Hair Extensions

Hi Sam,
Could you please let me know your order number.
Alternatively please email our customer service team at support@zalacliphairextensions.com.au
Thank you - ZALA Team


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