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As of January 9th, 2020, ZALA is offering each reviewer a $10 credit to their customers to encourage them to write a review about their experience. It is possible that reviews were written by customers who received such a reward. Previous incentives included: $15 credit From January 2019, until January 2020.
Zala Hair Extensions
Reviewer Photos & Videos
Katrina BishopMetropolitan Adelaide, SA
Finally!
I have always struggled to find extensions that match my hair exactly. I’d always come close but never fully. I like my natural color and do not wish to color or highlight it.. Finding a color match has been a journey let me tell you. But finally zala honey blonde has nailed it. Love them!!!
- Verified customer
Perfect color match!
These were my first pair of extensions ever, and I'm pretty excited about what I received for the price. I love how affordable Zala is, and the color Midnight Brown was actually quite perfect for my hair! They were also super soft.
The reviewer stated that an incentive was offered for this review
Priscilla BennettVictoria
Love them!!
This is my fourth time buying from zala and I absolutely love their extension. I've purchased other extensions that look obvious, but these are perfect. They are thick enough to add volume to my hair without looking like a bush lol.
Find out how Zala Hair Extensions compares to other Beauty Product Brands
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- Verified customer
Pretty Bad quality. Do not recommend
I purchased these hair extensions last year, around October November after reading fantastic reviews and seeing ZALA all over socials.
I was in disbelief after witnessing the poor quality. I paid $360 for absolute rubbish. Such a waste of money. They only lasted me about a month if that before they became extremely knotty. I also could not style them or curl them as they would end up looking like dreadlocks. I ended up cutting them a little so I could wear them with short hair, thinking they would blend however, they were just too knotty and al...
Caroline TylerGreater Melbourne (Outer), VIC
Great Experience!
My experience with zala has been nothing short of amazing. The extensions look so natural and the quality is exceptional. The staff was incredibly helpful throughout the whole process of helping pick a color match and afterwards as well.
ChuckySydney, NSW
- 2 reviews
Just awesome!
As always the products arrived within a couple of days of ordering. Colours shown on the website are what I received. Thank you once again Zala Hair Extensions!
The reviewer stated that an incentive was offered for this review
Lani Perth, WA
Amazing quality
I have owned the pony tail hair extension for quite some time and have been wanting to purchase the 9 piece clip in seamless set. I finally brought myself to do it and wish I had done sooner! They arrived so quickly, amazing quality as expected and true to colour shown. Can’t be happier
In love with my new Zala Hair Extensions!
This is my first ever hair extensions I have purchased & I could not be any more impressed. They look very natural, very easy to attach to my hair & I get so many compliments. Can't wait to purchase more.
The reviewer stated that an incentive was offered for this review
Rebecca South East Queensland, QLD
This hair has changed my life!
Ive been wanting to purchase a hair halo or extension for a while and I came across Zala. I thought I’d purchase the shortest piece to test it out and if it didn’t work, it wouldn’t be that much of an expense. I was hanging out to receive it in the mail. It arrived really quickly and as soon as I opened it I went straight to the bathroom yo try it on.
Just unpacking it, I was surprised by the excellent quality. The hair is amazing, I put it on, curled it slightly, yo match my own hair, and OMGNESS!! I’m so happy, so so happy with this product,...
The reviewer stated that an incentive was offered for this review
Find out how Zala Hair Extensions compares to other Beauty Product Brands
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Perfect way to get long, silky locks!
Purchased the clip in ponytail (16 inch) and it's crazy silky and long! I was so surprised by the texture of it and how good it felt in my hair. Love it!
The reviewer stated that an incentive was offered for this review
MountianDewAdelaide
- 2 reviews
- 1 like
- Verified customer
Zala 12" Pony in Beachy Blonde
Amazing pony, undetectable! Purchased the beachy blonde but it was a bit to yellow blonde for my hair, I wash it with my purple shampoo and conditioner and now its the perfect shade!
The extension is sooo soft and easy to style. Quick delivery also!
The reviewer stated that an incentive was offered for this review
Product quality is terrible and colour never shows up as advertised
I have been buying extensions from zala since 2017 and have grown to love the brand so much over the years, however recently I'm not sure what's going on with the quality of zala's extensions but this will now be the second time I've been extremely disappointed with the quality of the extensions. A few months back I bought the beachy blonde halo extensions which has been my go to colour for years and much to my dismay I received bright yellow extensions that looked completely cheap and unnatural. I reached out to the customer service team who r...
Read moreeally didn't seem to care about my issue at all and told me that the reason why they look yellow is because of the lighting? Then they proceeded to tell me to simply "tone it", which I reluctantly did with just a shampoo and immediately after that the extensions were completely unwearable, dried up and matted, it was impossible to wear them during the day without them completely knotting up it was so embarrassing and disheartening. I am not usually one to complain about products so honestly I took the blame for toning it and ruining them at the time and proceeded to buy a new set just a week ago. Unfortunately these extensions that have shown up are bright yellow again and it is extremely frustrating because again they don't match my hair and I refuse to tone them again. The zala customer care team don't really seem to care, I have spoken to multiple people about this issue and no one bothers to give me a real solution. Now I'm stuck with these bright yellow extensions that I can't do anything with and $180 down the drain. Safe to say I will never be buying from zala again.1 comment
- Verified customer
Best extensions!!!
This site is easy to navigate! They have a lot of choices. The hair is great quality and I absolutely love my extensions! You can’t even tell it’s not my hair.
1 comment
ZALA S.Zala Hair Extensions
Hi Casey,
Thank you so much for taking the time to share an excellent review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're glad that you loved ...
Read morethe quality of our hair extensions and that you find our website easy to navigate. :) Can’t wait to have future orders from you! :)Karin L.Wide Bay-Burnett, QLD
Absolutely Stunning
My Zala Ponytail extension is the best purchase I have made in a long time. The quality is fantastic. The color is so natural. I have purchased from overseas previously but the quality has been very poor & color always incorrect. Very speedy delivery. Would highly recommend...
1 comment
ZALA S.Zala Hair Extensions
Hi Karin,
Thank you so much for taking the time to leave an excellent review! We are glad to hear that you were able to receive your ZALA ponytail on time and that we are happy you love its quality! ...
Read moreAnd yes, you are right! Our ponytail sets are 100% human hair which naturally blends to your hair! :)The reviewer stated that an incentive was offered for this review
Sienna JonesSydney, NSW
OMG Yes!
I will never buy from another company after this. These extensions are so comfortable, soft and match my hair so so well. The ordering process was so simple and they came in 3 days.
1 comment
ZALA S.Zala Hair Extensions
Hi Sienna,
Thank you so much for the wonderful review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We're glad that you loved the quality of our hair extensions. ...
Read more Looking forward to your next purchase with us! ;) Regards, ZALFind out how Zala Hair Extensions compares to other Beauty Product Brands
Know better, choose better.
- Verified customer
Love this brand!
I love this brand for hair! I’ve used them multiple times for tape in, sew in, and clip in extensions! The quality is great! Install is easy!I recommend them to everyone I know!
1 comment
ZALA S.Zala Hair Extensions
Hi Bre,
Thanks so much for choosing ZALA for your hair extensions! We appreciate that very much. Thanks for the wonderful review. :)...
Read more Regards, ZALAThe reviewer stated that an incentive was offered for this review
Gillian ClarkeMetropolitan Adelaide, SA
Couldn’t ask for more
My zala hair extensions are a dream! I wanted them for a long time, but put it off as not necessary but after treating myself and getting them I regret waiting for so long. They are stunning.
1 comment
ZALA S.Zala Hair Extensions
Hi Gillian,
Thank you for your excellent review. We're glad to hear that you are happy with your purchase from us and that you loved the quality of your ZALA hair extensions. :)...
Read more Can’t wait to have future orders from you! :) Regards, ZALABeeDarling Downs, QLD
Love it
Absolutely love the hair extensions, perfect match for my hair and they are absolutely soft and luxurious would definitely buy again
1 comment
ZALA S.Zala Hair Extensions
Hey Bee, thanks so much for being such a loyal customer! We appreciate that very much. Thanks for the wonderful review. Have a lovely weekend. :)
The reviewer stated that an incentive was offered for this review
Kate SDarwin, NT
Perfection!
I truly am in love with my halo extensions!! They match perfectly with my hair color, are easy to use and look fantastic! Hair is soft and thick! I also ordered 2 days and I got them this morning!!
1 comment
ZALA S.Zala Hair Extensions
Hi Kate,
Thank you so much for taking the time to leave an excellent review! We are happy to hear that you loved the quality of your ZALAs and that color is a match! We take pride in the quality of o...
Read moreur sets as we only use the highest grade of hair in the market.Simply stunning!
Beautiful human hair extensions delivered so quickly to my door! So lovely and thick! I purchased the pony tail extension and cannot wait to soo the length and volume it adds to my hair!
1 comment
ZALA S.Zala Hair Extensions
Hi Lauren,
Thank you for the amazing feedback. We are glad to hear that you are satisfied with your purchase with us. We only supply the highest grade and best thickness composition of hair on the market so it's definitely worth it. :) ...
Read more We look forward to your next order. :) Regards, ZALAThe reviewer stated that an incentive was offered for this review
Questions & Answers
Michelle M.asked
hello ! i purchased hair on Friday March 5 before 12pm EST and i paid for priority shipping. I have an event on Saturday so my question is: will they be here by Friday?
Thank you for your assistance!
ORDER #US220282526
No answers
Gracie Mosesasked
I ordered February 18th and have YET to receive my order. I look on the website for tracking and it says “no tracking information available”. Either I need my money back or I need answers. I spent almost $200 and it should not take longer than 2 weeks when it’s promised 8-10 business days. I’d Atleast like a tracking update. My order number is US220274245.
No answers
Jade D.asked
Hi Zala!! Are your packages still being effected by the weather? Just ordered two sets of 9 pc extensions clip ins today, and wanted to know if I would be waiting longer :) ! I can’t wait to try your hair!
No answers
Details
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ZALA S.Zala Hair Extensions
Hi Tahlia,
We are sorry to hear that, Management have reached out to you & look forward to assisting you ASAP....
Read more We appreciate your time for giving us this feedback. We will look into this and we hope to resolve it promptly. For our full policy on returns & exchange, please see below: http://www.zalacliphairextensions.com.au/contact/customer-service-2/ Regards - ZALA