Renault Master X62 (2011-2026)

Won’t go into gear – Hey guys I have a 2014 Renault master x62 automatic The car won’t go into any gear, I can hear the engine making the normal noise when you’re trying to put it in gear. Any recommendations guys?

Most horrible service from RACV – We had the most horrible service from the reputable company RACV. We have had several vehicles insured with RACV for many years without any claims, all under comprehensive insurance. One of our vehicles, a Renault Master (vehicle number: 1SV2ZG), (insurance policy no: MOT694573), and (claim no: RAV23506239), sustained accidental damage. RACV… Read more

organized the pickup for assessment, and after many weeks and numerous phone calls, we were informed that the vehicle was a write-off. Since then, there has been no communication from RACV. After repeatedly contacting them through many phone calls, we were eventually told that the vehicle was repairable. A few weeks later, RACV refused to accept our legitimate accidental claim and asked us to pay for the storage of the vehicle at their depot. From the time of the accident until RACV provided this excuse to refuse our claim, whether for replacement or repair, nearly 5 months had passed. Now, 12 months have passed with no replacement or repair of our vehicle (RACV has not taken any meaningful steps regarding our vehicle), and they are still withdrawing premium payments from our bank account. We are still repaying our vehicle loan and paying the insurance premium to RACV. If anyone has experienced a similar situation, please contact us at 1300518018. We should get-together to bring this issue to the media’s attention.

A Life of Renault Vans – Affordable Built for purpose Great motors and manual gearboxes. Comfortable, driver at least. Serviced every 10,000 klms at my personal mechanic shop. Cheaper and more control over my costs. They service 9 different vans and utes for me. DPF filters were an ongoing issue in my vans, used as courier vans, until varying their routines long vs short… Read more

trips fortnightly. The stop start mode, doesn't really save me any extra $ fuel wise, but does have an effect on the life expectancy of the van's starter motor. Replacement costs of $1500 to $2000 hurt. The " Door Handle Replacement " issues in my vans are legendary both in replacements and costs, also constantly removing the door trims cause further issues with plastic clip replacements. Spare parts costs are also fairly hefty, the side door on one of my vans wore out the runners and the only way to correct it was to purchase a whole new side door at a cost in excess of $2000. It remains shut and unusable. The front ends in Renault's are probably a bit lightweight for Australian roads, considering the conditions endured on our " A grade national highways " Safety equipment in the current Master vans is almost crimminal, considering the prices rose significantly in the last 12 months. 3 airbags for a van this size is unacceptable, as is the lack of safety options available in opposition vans. In the past Renault's warranty plans were exceptional in my case. A new stand alone importer / distributor is not so accomodating and it will be very interesting to see what value the new 5 year/200,000 klms warranty, actually provides. My vans are used everyday as courier vans and hotshot drives to the mines throughout Australia. They have never let me down on the open road. Breakdown issues around town were battery or DPF related. I am very happy with the fuel costs of my vans and tyre usage is reasonable considering the job the do. As always, nothing is perfect, but I have generally been happy with my Renault ownership (I currently have 3 late model Master vans).

Avoid at all costs. Worst commercial Van to own, repetitive ongoing major faults and issues – I will just post what was sent directly to the manager director in regards to our Renault Masters' ongoing major faults and issues that have not been resolved. Our company will be taking the matter up with VCAT / the relevant bodies and would advise any other purchasers / owners having similar issues should also do the same. The vehicle and… Read more

Renault Australia / Managing Directors efforts to remedy and resolve problems are well below par and under under consumer laws are:

- Not of acceptable quality

- Vehicle has not matched description when purchased

- Vehicle is Not fit for purpose

- Problems have been ongoing and not resolved

Please see the attached email below:

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Dear [name removed],

I am writing to regarding our company's Renault Master Commercial Van purchased in November 2013 XXX XXX (VIN #: XXXXXXXXXXXXXXX).

The vehicle that was purchased has had a host of repetitive faults, issues and major failures keeping the vehicle off the road (at times), and created loss of revenues. I have been in a repetitious loop with your customer service team which has now come to a complete stand still with a host of issues and faults still unresolved. The vehicle itself has been nothing but problematic since day of purchase and not fit for use and for this reason I come to you today to give the opportunity to resolve the matter before taking the matter before VCAT, Consumer Affairs and/or the ACCC for a replacement vehicle / full refund.

I refuse to deal with your customer service team going forward as I have lost my entire trust and faith in them and the Renault brand due to these issues and the customer experience provided to date.

The faults and failures that I am referring to are as follows;

1. GEARBOX - Gearbox seized in Neutral during normal driving operation - while stopped at light or following parking on numerous occasions during the first year of ownership until vehicle was placed on a tow truck and towed from high profile clients property. Gear box was replaced.

2. Check Engine Light Sensor - 4 warranty service visits. Boost sensor replaced following multiple visits

3. Drivers Side And Slide Door Handle Failure - In excess of 5 warranty service visits. Drivers door handle assessed numerous times prior to eventually been installed with new updated OAM parts. Slide door handle replaced twice.

4. Repetitive Slide Door Alignment, Sensor And Warning Light - Major Ongoing Problem - The passenger side sliding door rail, alignment and closing mechanism is faulty - Sensor constantly beeps, warning lights sound, door does not close properly, Vehicle does not does not lock correctly. 7 Warranty service visits. Not Resolved

5. Slide Door Closing & Lock Mechanism - Failed due to above point. Lock mechanism is not aligned to allow proper functioning, either becomes damaged or not functional (seized). Cannot lock vehicle. Repaired once at charge (should have been repaired under warranty) Failed again in in Gippsland on the 15/2. Door had to be secured shut by ratchet straps from the interior so vehicle could be driven home. Remains secured shut by ratchet straps. Vehicle cannot be locked up. securely. High risk of property and equipment theft.

6. Radio And Bluetooth Operation - Vehicle purchased with premium audio sat nav pack - bluetooth phone functionality is faulty / no adequate quality to use. Functionality has never been at a standard where use is suitable while driving. Unable to conduct business phone calls / contact staff members while on the road. Numerous attempts to repair with no positive result. Intermittent radio problems (changes stations and turns on and off). Has been assessed on numbers occasions with no positive result

7. Air Conditoner Unit / Compressor Faulty - Failure of compressor unit December 2017. Occurred in our peak season and lead up to Christmas. This should not happen within this legth of time. Compressor unit of extremely bad quality. Unit has not been repaired issue unresolved

The vehicle has visited renault service centres 14 times outside of the scheduled service interval for warranty or no charge items - this does not include service visits where a service receipt was not issued (estimated at an additional 4-5 visits)

The purchase of this vehicle and ongoing faults and issues are:

- Not of acceptable quality

- Product has not matched description when purchased

- Not fit for purpose

- Problems have been ongoing and not resolved

We would not have purchased the vehicle if we knew these items were not up to standard and ongoing issues and faults would ensue.

All service receipts are attached for reference. Please note full records from City Renault are not available as the business was sold and full service receipts were not available (approximately 4 visits - some basic information provided)

In addition Renault Australia customer service has been completely unacceptable in their efforts and resolutions. They;

1. Don’t care

2. Never return you call or call you back pertaining to issues

3. Leave issues, faults or concerns unresolved on numerous occasions.

4. Rarely or do not acknowledge issues and faults you have put forward via phone or email

4. Do not treat issues with respect or urgency that they require

5. Empathise or care for your issues or concerns

As an example on numerous occasions I have asked the customer service manager to return my call pertaining to the issues and faults, never on one occasion have they. I have given up entirely on this avenue.

As you can read I am a very frustrated business consumer having put up with these issues for far too long and I am giving you the the opportunity to right the wrong, make amends and resolve the matter before it is taken to VCAT, Consumer Affairs and/or the ACCC.

Your urgent attention to this matter would be greatly appreciated. I would like a response by COB Tuesday the 20th of February

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(still no action or reply as of 15th of March 2018)

All in all I would strongly advise against purchasing a vehicle from this company particularly so the Renault Master Model given this and others reviews. We have owned multiple commercial vans (new and used) but this is by far the worst of them. Customer Service leave a lot to be desired. Actually they are beyond a joke. As one reviewer mentioned I would rather stab myself in the eye with a fork if I had the option of this and dealing with this company any further or in the future.

I personally wish any others all the best in your endeavours should you be experiencing the similar problems and again reiterate on my experience - please avoid this van and company (based on customer service and dispute resolution) at all costs.

Great work van, this is my 4th Renault commercial – Love the van, and I always bought manuals, we do country miles and average about 7lt/100k, with fair loads. Early dealers in Canberra were great, with nothing too much trouble, and loan cars were always arranged for country operators. We bought 3 Renaults from them, the last one supplied from Melbourne dealership. We live 3 1/2 hours from… Read more

Canberra, present ACT franchises will do loaners only if you bought the van from them and are very vague about when you could come for service. Not impressed. Luckily the van is trouble-free and would buy another and only complaint is not being able to get the van serviced by a Renault dealer.

My 3rd Renault Master – I have had 3 Renault Masters keeping each for about 4-5 years each and putting between 110-140,000km on each. I ONLY bought manual transmission as the auto's look and feel horrible, but the manuals are silky smooth and would recommend. I have had found the vans very mechanically reliable but have had the odd electrical / sensor issue. Sadly had… Read more

an ECU go on my current van about 6 months out of warranty so had to fork out AUD$2200 for that fix, but other than that they have been good. Now the warranty period is 5 years is a real positive. Renault Australia could do a better to keep more parts in the country for when something does go wrong. For the price compared to the the Crafter and Sprinter they are good value.

Was a good price, but now has cost a bomb – I use the van everyday, I drive it easy and nice but it just breaks down. Gearbox issues, clutch issues, map sensors and other sensors, now water pump has failed. Show details

0/10 dangerously poor design – There’s too many things about this vehicle that annoy me to list them all. If you’re looking for a vehicle that’s unique for the sake of it rather than to make any improvements then this is the one. Show details

Gear box problem – New Dec ‘20. When stopping trans would take over & select N or Drv3 would not allow acceleration..twice back to Cairns from Cooktown..10 days wait for pump..very scary for a senior solo lady when it selected neutral 1/2 way up one of steepest narrow roads in Oz. If I turned it off n on I could select Drive but then it started to stay in 1st or 2 Nd gear. Still waiting for girl to ph me back from head office since July. Show details

My gear box issue – I have had a gearbox issue shown up on my renault master 2015 and now the mechanic says it the hydro robotic issues and its going to cost me an arm and a leg can anybody help or guide me to a solution to this hefty bill i am going to get Show details

Towbar – Struggling to get a after market towbar no one can give me a Hayman Reece code the vehicle is a 1/2020 jayco rm19-1 does anyone know if the year older one fits it’s also Rwd Show details

Great van with manual 5 speed gearbox – Renaut Master is great and reliable with a 5 speeds manual gearbox. Forget the semi-auto as it will send you broke....I use this van everyday and never had any issues or problems with the manual gearbox. I have now done 180 000 KMS from new and not a problem , just replaced a water pump and brake rotors twice but that is normal maintenance.. A great and easy vehicle for loading heavy cargo Show details

Gear problems – I have recently been slugged with a $6200 repair bill on my 2014 Renault master X62 model. ( Not under Manufacturers Warranty) I was driving my vehicle in normal traffic when i came to a set of lights and waited for the green go ahead,, but my renault decided to select neutral and stay there.. Three light changes later and I managed to get it… Read more

going (check gearbox ) came up on the dash warning message. I drove it to the nearest Renault service centre to get a diagnosis and was told that each time they did a diagnosis it had gotten worse,, now undrivable.. The pressure dropped in the app ( Hydro unit ) and could not change gear.. After speaking with several European car service centre's,,, this is a common issue.. A very expensive issue!. You should be ashamed Renault for producing such a lemon.. Fix the Problem.

Renault refuse gearbox warranty claim – I have had an ongoing gearbox problem since the warranty period. Now it's out of warranty Renault is refusing to repair it! I have pointed out that I have been dealing with this problem for three years and now this problem had become dangerous I have sort to have the problem fixed. The gearbox won't select a gear and I'm stuck in the traffic. Apparently this is a gearbox problem with the earlier models , mines a 2012 model! Show details

Brand new Renault master no aircon – I brought motorhome and its built on Renault master, found out later aircon doesn't work was told by pary Renault the part would take 2 weeks to get here from France, now they are saying another 2 weeks I can not believe they have no spare parts in Australia. I'm not a very happy customer especially living in townsvile where aircon is a must all year round, the van is only 5 weeks old and has been sitting in my driveway for 4 of them.  Show details

Motorhome base – Very happy with the Mater cab chassis. Had it for two years and done 20,000 kms with zero issues. Capped price servicing is good at the $349 price I qualified for when I bought mine. Only issue I have is occasionally have to have more than one attempt to engage resverse gear - only a slight annoyance and reminds me of manual gearboxes of days gone by.  Show details

MotorHome – Very efficient. No problems so far. 15000kms and no issues except cant turn off lights. I’m told it’s standard in Europe but I drive a Citroen car same age and lights go off. Even though it’s a large MotorHome it handles like a normal van. For its size it’s surprisingly fuel efficient.  Show details

Great van but dealers are rip offs – Engine and transmission manual is great very powerful gearbox is a bit noisy Renault Australia services are very expensive $759 for a oil change laughable when questioned they said oh we use genuine parts the dual mass flywheel just failed it’s under warranty however if they pull it down and find something else there price for new flywheel and… Read more

clutch Is $7500 the clutch place is $2300 same genuine parts so of course I could not trust Renault to replace so had to fork out of own pocket the side plastic bumper still came off $280 from Renault $31 on eBay for a genuine part now come on I think I’ll buy a vw next time what a shame but I do 100 000 km a year and can’t offord there ridiculous prices on parts and services

Rubbish van – Rubbish. Door handle fell off, central locking failed, could not lock sliding doors for two weeks, blue tooth and rear camera failed, paint peeled off both sliding door rails. Replaced under warranty but they scratched the paint work when replaced, the orange paint has gone chalky and powdery. Scallops in passenger rear tyre due to suspension… Read more

issues. “This issue was brought to my attention buy a Renault mechanic who I did some work for”. Promises from customer service to get independent paint specialist to look at. Village motors in north lakes could not care less! Will engage fair trading now.

A total nightmare...don't buy a renault....ever – My experience with renault has been a nightmare from day 1. I ordered my extra long / rear drive master van in October 2015 from McCarrels in Newcastle. At the time I ordered it they told me it would be here in about late Feb 2016 or early March...it arrived in September 2016. Then within a few months, door handles falling off.. one after the… Read more

other.

It kept going back to be repaired time and time again...then Renault finally came up with an idea to sort it ...Cable ties!!!...Yep, that's the best they've got.. wow.

Then, on a return trip from Qld outback, in the middle of nowhere, it just stopped.....engine was running but had no gears what so ever.

Called roadside assist... what a foul joke that is. They will lie and lie and lie to try and get out of helping ..putrid grubs...promise what ever they need to to get you off the phone, then deliver nothing.

So finally the car gets dropped off at DC Motors in Rockhampton (they were pretty good) but oviously being screwed over by head office as well.

It took 2 months for dc motors to even get an order number from renault so warranty work could begin???

So then they told me it was the engine bay wiring loom .....yeah right.

So after 3 months I finally get a call to go pick it up, so I jump in it, drive 5 k's up the road annndd...Bang!! a huge noise underneath the driver and an almighty grinding sound, once again, under me.

So I pull over, look underneath and all I could smell was trans fluid.

So then it gets back to DC motors, I spend half a day being screwed over again by Renault head office, they've avoided honouring the roadside assist ....again!!

So now after nearly another 2 months (and $50k lost earnings) they called last week, its fixed.

Now cop this!!..."it was a faulty seal in the rear left axle which caused debri to get in there and caused a retension spring to collapse" I kid you not, that's what they have said....wow...

The saga continues....(and this is the much abbreviated version)

expensive to maintain tyres, brake pads and rotors ,plus service every 30,000 kms – front wheel drive worst thing ever driven, turning circle need plenty of room to turn around and useless in hilly areas.interior cheap looking if use every day for work will cost a lot.i change tyres and brake pads ,rotors thee times a year where my second van is a transit only need to change once a year for same amount kms  Show details

Gearbox gone – Gearbox gone at 60,000 miles back to a ford me thinks noisy van disappointed if this vehicle is going to cost a fortune to keep on the road only had 3 months dealer says it is common fault with Renault gearboxes so buyers beware will be bogging back to a transit cheaper to repair and more reliable.  Show details

Worried about 6 speed auto – Have this reno under our motorhome and yes we find reversing up a hill hopeless. The clutch releases with a scary bang. It's great on the hyway heaps of power at 100 klm/ hr. The gearbox now at 20 thousand k has a clack between 2nd and 3rd gears up and down speeds. Renault said it was a noisy bearing on the tailshaft and apparently replaced it at… Read more

6 thousand k... The noise is still there and at the twelve month service they thought they could hear a noise.

Great van. could be improved – its my 3rd van. 2005, 2012 and now 2015 and current. Automated is great. Great on roads and fuel. Happy driving alone. Bluetooth is great, great sound of speakers. Mechanically great machine. Very hard plastic on the door cards. If you driving long time your elbow will be in pain and bruised. I have to pay for making a leather padding for both… Read more

doors.

If you are carrying a tonne of load and reversing on inclining driveway, its not a happy van. If you carrying a good size load and driving straight on inclining driveway then Automated gearbox not happy.

Two Passenger seats are very small with 90 degrees upright back not comfortable at all.

Time Clock is headache. It displays in speedo meter but whenever cruise control is engaged it disappears. Radio is very poor.

Very noisey cabin in windy days, I have to pay to wrap up carpet both sides of bulkhead.

Lacks power sometimes.

Great need for one more gear between 1 and 2 and 3. Gear ratio is too far apart.

Cold start ups, shudder in drive on cold starts – Why does my master shudder when in drive on Cold start ups Show details

Renault master – I have a renault master from last few months, the stearing wheel of van is so hard that my both arms started paining. Just wasted 60k bucks Show details