Mable
3.6
Slow inattentive service to what should be a minor easy fix – I have had some excellent carers for my girls who are fantastic but Mables own customer service is slow, rude and cumbersome which is a real put off and they don't seem care at all, recently found they would prefer to be condescending and patronizing rather than help with a minor fix, that would of taken possibly 30 seconds to do if their so call account managers would help or they would allow you to speak to accounts department directly very poor service management. Even after fixing the problem that like I said had they done some in the first phone call would not have been an issue at all, were taking the opportunity to basically lecture and condescending reply. Mable really need to take a long look at themselves but from the attitude I doubt they care enough too
Your incident report is designed for support workers not your own lousey service, I spoke to the manager above our account manager probably has even a worse attitude, if this is your customer service I can see why you are heading to the chopping block with the NDIS as you are obtaining funds from participants plans but you are too disorganised, lazy and patronizing to ever really want to assist the participants you just make life harder, maybe its a good thing that companies such as yourselves are shut down, your staff can't even be trained enough to know the difference between self management and plan or agency managed.
We apologise again for this experience and we can confirm the Incident Form is for both clients and support workers. Our priority is the well-being of our community, and we aim to do this through empathic, professional and compassionate customer service. To preserve the privacy and reputation of both clients and support workers, we are unable to make comments on individual cases in this public forum. We appreciate your feedback and please reach out via our Feedback Form here: external link with any further concerns or suggestions so we can escalate this to the relevant team.
Once completely unable to listen to your clients obviously active listening and reading is not part of your culture the form is not fit for the purpose of my complaint as it was designed for an incident such as a fall or abuse bot your staff being out and out useless
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Hi There. Thanks for sharing your honest feedback. We are really concerned to hear of the experience you are descibing and want to help get to the bottom of it. To help us do this, can you let us know if you have already submitted an incident report regarding this? We have a dedicated Trust & Safety team who are here to help resolve this for you. You can submit a report here if you haven't already: external link