Good system for online booking, but fees are charged misleadingly, especially with "New Customer Introduction Fee". This fee is charged even if customers were introduced to the salon by the salon's Google, Facebook, Instagrams, as well as by friends / relatives who have already been regular customers of the salon. How does it cheat? A question will be raised right for the 1st time a customer booked with a salon like "Have you been here before or 1st time with the salon?". This question covers all cases even if customers found the salon via the salon's Google, Instagram, Facebook, or their friends /relatives' introduction. This is not right since those advertising portals belong to the salon originally, why does Fresha play any role of "introduction of new customer" here? Logically, the only case for Fresha to correctly charge this "Introduction fee" is only for anyone who searched for a service using the Fresha app (it means Fresha App plays a role of introducing a customer to the salon). Please be noticed that Fresha already charges Monthly subscriptions for each bookable staff (if you have 10 staff, you will pay nearly AUD 300 per month).

For the first several months grand opening my salon, I did not noticed this hidden fee, and I ended up to pay around AUD 2,000 for the "New Fresha customer introduction fee", while most of them were searching for my salon via Google, Instagram, Facebook, some of them were introduced by their friends or relatives, some of them even my past customers (but I had had not taken their names, and they started booking for 1st time). Fresha did not play any role to introduce new customers in these cases, how ridiculous it is for Fresha to charge me this hidden and cheating fee?