Best Westpac Banks

Rating: 0/5 Stars Westpac’s digital systems and services are completely backwards and archaic. It is, without exaggeration, the worst banking… Read more

experience I could imagine.

The customer support loop is an exercise in futility. Their chatbots are woefully useless, yet when you attempt to bypass them by calling the help line, you are simply directed back to the same bots before the line goes dead. It is a circular system designed to prevent you from actually speaking to a human being.

Most absurdly, their processes seem trapped in a bygone era. To set up simple auto-repayments for a credit card, I was informed I had to print and sign a PDF, then physically take it into a branch. We are well into the 21st century; requiring physical paperwork and an in-person visit for a basic digital function is pathetic. This isn't the 90s, but Westpac hasn't seemed to notice.

Avoid this bank if you value your time or expect modern service.