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Somethings not right
How is it that the biggest richest companies can offer such terrible customer service. Long phone wait times - the support agent could not even pronounce the name of my company.
Government rules controlling bank
Business development only for wealthy individuals and big business. General manager Business of Westpac cannot help as he is controlled and stopped by government rules. Government is backing business loans through SMERL but Westpac is not even receptive to business loans. Their view is that a business should have the equity already before any business lending can take place, but their view on equity is not business assets but rather capital in the form of cash.
Westpac are disgusting last night my available balance reflected $26 after I paid $90 for rego....this morning it says I'm overdrawn by 90 dollars!!? Went to talk to a rep Online and she said your available balance reflects successful and pending transactions...like exactly so why did it say I had an amount I apparently didn't have and now I'm over drawn...make it make sense!!! What is the point of an available balance if it doesn't actually reflect what is available to spend currently?? This has happened multiple times to the point I've starte...d screen shotting my available balance every time....Westpac will not provide me with any helpful information and basically keep going in circles with their statements....like yes I'm aware it should reflect my available balance so why isn't it??? Absolutely disgusting service I will be changing banks within the next week or so.
Westpac NZ is presently trying to entice new customers to shift their home loans to Westpac by offering customers $5000 dollars to shift. Meanwhile as a 40+yrs Westpac customer it seems near impossible to even get hold of a reliable westpac "mobile mortgage manager" to get what should be very easy finance on a second property.
Closure of my account
Worst bank ever. After opening a few accounts with my partner.. after 5mths they closed our account without any explanation and then gets to decide wether the financial Ombudsman has the jurisdiction to question the bank in your behave.
Bad service cost $1 million dollars
I have banked with Westpac for over 30 years and was misled through an online loan application, conditionally approved then rejected. I couldn't get an answer as to why, handballed to different sections over the phone and social media. Sympathy but no answer. Contacted another bank, approved and paid out in 24 hours, service was excellent. Westpac poor, misleading, failed to consult or help a valued customer. This had cost them $1 million. Shocking performance.
Westpac will waste your time sat on calls waiting hours to then cut you off! Their online chat is a joke, you will get into the start of the conversation and then that will crash. Its literally impossible to get any help. They will block transactions and lock your money up, yes YOUR money not THEIRS. Absolutely an horrific bank. I spent time completing their online complaint form and guess what right at the end it said "we aren't accepting complaints at this time" hahaha what a bunch of arrogant crooks.
WORST BANK EVER 0 STARS
My account has been hacked twice, got money back for one of them still out on the other, and have been locked out of my account for third time in two years. Poor customer service, no follow up, no action. Looking for a new bank.
Worst service Imaginable
Taken 6 months to set up a direct debit facility- Been with the bank for over 20 years and now in the process of cancelling all my accounts - Worst bank in Nanking history!
My balance cut from my business account but when i apply complain they can not take any action and my case close very bad experience no safety with account balance bad service on phone this is fraud with me
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Sunday call - Way below par service
Customer service phone operator had zero enthusiasm for a solution. Operator displayed zero knowledge of timeframes around electronic transactions. It was a one off enquiry where i needed an immediate answer due to a weekend business transaction. Unhelpful. I propose two solutions. 1. Continue my education towards financial independence. 2. Further training for operator.
Worst customer experience imaginable!
I have had a business loan for a farm property with Westpac for 5 years, a perfect 20+ year long credit record. So when I set out 2.5 years ago to extend my loan arrangement with Westpac, i figured the process would be simple and straight forward.
I could not have been more wrong... 3 "relationship managers" and dozens of calls, emails, applications delays etc late, I am still waiting.
Your fraud team is obsolete
I'm on a disability pension and I have had plenty of problems with westpac and their non existent online fraud dispute that doesn't work and wastes your time for at least 15 minutes and god forbid if you have to ring their fraud phone number you'll be waiting on the phone for over half an hour to be hung up on when they answer but I rang the customer service complaints phone number and told them I wanted to dispute transactions fraudulent ones the bank already red lighted when I tried to purchase things on these sites and got denied payment to ...the company but this is about the tenth time westpacs fraud team have ignored the fraudulent activities for two weeks allowing the companies to withdraw $1.40 five times over two weeks without me knowing and being alerted of the transactions so much so I had my regular monthly insurance payment come out of my bank Friday night but one of the fraudulent companies takes $1.41this time and I only had $28 in my account and after the $1.41 payment went through that company took a further $56 out and my bank overode my block blocking any payments overdrawing my account and not only allowed the $56 payment to go through but rearranged my bank statement by Monday dishonoured my regular car insurance payment and allowed the fraudulent transaction to go through instead and still didn't notice that isn't normal activity on my pension bank account that's how ridiculous westpacs fraud team is and security measures for customers a total rort
Fake gift card given at Promotions
I won 1000$ Mastercard gift card at Westpac promotions recently. I was happy and excited but all my happiness went away when I realised that the cards were fake. 1000$ gift cards handed over to lucky winners was just a promotion stunt. It was fake! Do not participate in any Westpac promotions.
Loan Docs - Over a Month and still Waiting!
Offer on property accepted - 10/03/2022
Loan Approved - 30/03/2022
Loan docs arrived - 03/04/2021
Loan docs posted back to bank 04/04/2022
Guarantor loan docs - Still have not arrived.... Follow up with broker. Westpac send an email stating they had sent the documents 31/03/2022
Still no documents weeks later - received an email 19/04/2022 from Broker, Westpac had to do some rework around the guarantor section which held them up....But what happened to the original documents sent supposedly on the 31/03/2022????
Westpac have told the Broker ...
Questions & Answers
how long takes it take to investigate a fraud case, ive been waiting two months now
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