I was trying to ask about the homeloan product, however Paige, the online chat lady, kept beating about the bush once she found out i had already applied for my loan, as she didnt want to give me any advice that would cause the lending manager i enquired with to have any problems, as he already gave me his rate and all and product he chose for me, however i wanted to know if its the best product, so i did my own research plus asked Paige some questions. Terrible.
Terr bile bank, full of scamers
This bank is a joke.
ive easy paid over 300$ in overdrawn fee
the customer service is a joke
Stay clear from this joke of a bank
been with this bank for years and the biggest mistake of my life
On the phone to these peanuts and they let me know I’d had 17 years with this bank.May as well have been 17 days- their customer service is the worst imaginable, their fees are the highest, and all their information is misleading and inaccurate. Steer clear
I have been with westpac for a few months and so far it has been good but i noticed three unauthorized trasactions have been taken out right before i need to pay my phone bill.
iv'e been with westpac for almost 10 years not and for the past 3 years i've been having issues every here and then ! it started in 2016 where someone used my card it wasnt me. they refunded my money. and replaced my card. than a few months later it happened again. and it started happening every once a month till today its annoying having to replace your card all the time and having to call all my bill department to change payment details. i'm thinking of just moving banks because it keeps happening i don't understand how it can happen. not sure if the bank is selling there client deatips to scarmers or they are easily getting hacked
Westpac REFUSED to refund FRAUD transactions!
I had 3 unauthorized transactions amounting to A$150. I called Westpac and they REFUSED to refund me these transactions. NEVER USE WESTPAC!!! They will not protect you from any fraud transactions. This is not the first fraud transaction that I had with other banks but Westpac was the first one to refuse!!! I used to spend almost $3K a month with Westpac card and was only disputing $150 and they refused. I will never use Westpac anymore
I have been a loyal Westpac customer for several years . I have their current home loan package that includes a Choice of one of 3 different credit card options. Upon advice from Westpac customer service team to switch credit card setups in order to gain more benefit from the rewards points scheme my application was denied. This is despite this option apparently being part of my “package “ !!. No transparency, terrible service, I have lost trust .
If you’re slightly late paying your credit card or loan back they will call you from a private number roughly 6 times a day. Pretty disgusting. I just switched banks and I’m a lot happier. Can’t wait to pay off my credit card and close the account.
WORST BANK EVER
I made the worst mistake by choosing this bank. I've tried several times to do online shopping and every time I've tried the web page says that my card is not activated, so every time I call customer service and every time they tell me they can't solve the problem and that I have to go to a branch office. I've activated my card in a branch office 4 times already and this keeps happening.
Every bank I've worked with before (and I'm from South America) solved problems either online or by phone.
The service provided is unacceptable, their web page is a joke and their staff is poorly capacitated.
I'm cancelling my card tomorrow.
Good Luck trying to get your Term Deposit
You can open a term deposit at any branch, any time with no issues.. They want your money for cheap... So I try and organise a break of my term deposit online as when searching Westpac advises to call anytime, I call.. sorry we cant help you, call back Monday to Friday, so I do that, Sorry we cant help you.. You need to go into a Branch.. WHY advertise you can call to do this online? Then I go into the branch, oh sorry we cant help you with that as you need to make an appointment and we are are busy.. RUBBISH its the same process in reverse.. Y...ou will have to make an appointment or try another branch... Let me tell you why.. They lose money and it goes against the salesperson who ever files it through, or some rubbish like that.. I have never been given the run around in all my life..So.. Looks like I just might have to take my business elsewhere.. And I will never use a bank for a Term Deposit again.. A process that takes 2 minutes to print out the break forms, sign and and send off. Poor
After 40 years still no customer service
40 years with this bank as a business and 20-30 millions in transactions. But no active business manager or consultant to look after business clients. Just a number and taken for guaranteed. Always have 20-50k in my account for them to use.
I am so tired of this bank to use customers as a mule.
Inefficient, poor work ethics and unprofessional
Staff gave wrong information on documents required for ID, express post documents not attended to on date of arrival, documents not able to verified at the branch and needed to have hard copies sent away for verification and approval
Blocked my access to online banking unless I showed up to a branch with 100 points of ID.
Blocked my access to online banking unless I showed up to a branch with 100 points of ID.
And they are not open until 9:30 AM on Monday!
I called their help desk and was told they could do nothing.
It is a 20th century bank stuck in the 70s.
scammed and no money back
lost 4000 to skunkworkx computers never sent items to me. westpac took their sweet time and i went to police. nothing done! n.z dont trust anything in my crap little country
Trust other banks with your money
Was lured into applying for the Platinum Credit Card with the promise of sign-on bonus points. However, the credit card team are all off-shore and equally awful. Unfortunately, in-branch isn't able to help and can only defer to the off-shore team.
Through a series of 10+ calls I was given misleading information, had my sensitive documents lost (how!?!) and had someone argue with me over basic maths (I'm sure 1 month is under 60 days...).
For an individual who has had long continuous employment, a good credit rating, comfortable salary (well ...above their minimum salary limits) and never had debt, I am shocked. Any of the other banks I've been with before (ANZ, HSBC, AMEX, NAB, ING, Bendigo, UBank etc) have had superior customer service and their wait times have not been a whole month! I'll get my bonus points from Westpac and leave, thank you... Ultimately, after this experience, would you trust them with your money?
Waiting times to be served
I have been with the westpac bank as a client for 20 years and I have a credit card with them and also they have been accommodating because I have a low limit on my card, however there are some issues that i have when it comes to waiting times. They don't have enough tellers and one teller when there is 8 people in line isn't good and that's the issue that I have with the westpac bank but the customer service is good.
What they need is more staff to cope with busy times e.g 4 tellers when there are a whole heap of people in line not one telle...r or two but maximum tellers to cope with busy lines, however they do have a person that comes u p and asks what help does a person need - some just have cheques to deposit but these are the type of people that can hold up the queue.
Bank response unsatisfactory
Having been the victim of a SCAM recently I am more than disappointed by the response of my bank. On Dec 27 I fell for a scam related to Bitcoin trading apparently promoted via the ABC's The Project. After depositing USD250 to create a trading acc I became aware within minutes thereafter that this was in fact a scam. I called the Fraud section of the bank only to be advised that they cannot do anything due to Bank policy. At least they immediatly blocked my credit card (subsequently cancelled) but the money transfer would/could not be stopped.... The money transfer was pending until Mondayclaimed by a Chinese "Business" I have never heard of. Obviously money laundering. It is now too late to try and retrieve any funds but what I do question is the fact that the Fraud section should have been able to at the very least put a Hold on such questionable transaction. A banks customer should be listend to regardless of stupid policies - in fact the bank should have supported me by identifying that the whole exercise was based on a scam. Where is the banks responsibility to safeguard their customers in the first instance???
Reasonable Online trading plate form
Fund clearance being Westpac account holder is within no time, with other brokers it took sometime 3 days for Bpay funds transfer. Android Online application of Westpac is amazing, lot of tools to play, and ease of navigating multiple watch lists is awesome, the other best option is Alerts for your choice of shares.
Now the cons, trading cost is $19.95 per trade which is high as compare to others, with the other platform I am able to trade the security for the value less than $500 say for $100 only, with Westpac its not possible online, one have to place the order over the phone which attracts higher fees than normal $19.95, so for a small investor there is no possibility to top up their holdings with value less than $500.
Transfered 4 times! Still not resolved!
I called for something very basic. Needed to do a bank transfer from a credit card back to an account. I was transferred 4 times and given incorrect information. So frustrating after 50 minutes on the phone.
The reviewer stated that an incentive was offered for this review
Westpac gave me a loan to fund a business. The lease was for 6 years. The approved a loan for 15years. Now I cannot afford it. They don't admit responsibility. When loan payments were made we were all OK took my money. They were partners.. Now they are my enemies. Complete corruption and unethical
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Questions & Answers
A payment was returned to my account with an Answer 5 reference mean. I checked bank account numbers and it is correct
I would love to know where our fantastic Westpac Branch Manager has gone. He made us believe that Westpac makes life easier but with his sudden unexplained and unmentioned-to-us absence we are left to deal with one inefficient and uncaring call centre person after another. Three months is a long time to process an application for a loan increase of less than 10% and yet here we are waiting; we haven't had a response to our latest email for over two weeks. So I have just filed a complaint and that didn't even go well! During the call the line went dead and the person didn't even call me back to finish the call - I don't know who I was speaking with, their location or how to reach them. In my view, Westpac is the worst in terms of customer service and I want to know if anyone has any recommendations on where else to take my business. I've started dealing with Mortgage House and have so far been completely impressed with how easy the process of refinancing a loan can be, the communication and customer service has been fantastic so far... Does anyone have any other suggestions?
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