Canceled my choice account
Up until today I have had no problems with Westpac and found the Geelong branch to have been a great help. I recently received a cancellation letter of my accounts and when I called to enquire about this I couldn’t get an answer. I have been told to empty my account before a specific day or they Will Shut it down and send me a cheque. How ever they are happy to keep my home loan account open. Making things difficult for me to make any repayments of my loan in the future...
Heartless during covid crisis
Having applied for covid relief in March due to complete loss of work and being told it was only a 3 month relief package with the option to extend for another 3 months easily (most other banks did 6 right away) I thought that would be fine.
I received an email from them at the end of 3 months with the option to extend, this was the start of June and my work is Melbourne based so I had recently restarted and didn’t feel the need to extend the package.
2 days later Melbourne goes into lockdown, I’ve lost my work and I contact Westpac to extend...
Absolutely awful customer service!
I dealt with Jingjing (Crystal) Wang at the QV Branch. I found her behaviour childish and immature and on the border of grossly unprofessional.
This is truly disappointing and goes to the core of the relationship that I have established with Westpac and sadly I will now consider switching to another bank.
Another poor service experience
Been a westpac customer for over 30 years. But have our credit card with another bank. As we retired decided to consolidate our accounts and apply cc with westpac. We are well off with over $1500000 in disposable assets, own our own house and no debt at all. Plus have a perfect credit rating. Dealing with their offshore customer centre was a nightmare. They had massive trouble understanding me, and I them. Supplied a heap of paperwork, little of which I think they understood. The people (3) I dealt with were not qualified to answer questions a...nd just prevaricated. As others have said unless its a standard by the book request they have a major issue responding. Anyway they rejected my application with no reason given. I then raised a formal complaint and a lady rang to apologise but as she wasnt part of that group still could not give me a reason why rejected. So why bother even ringing and wasting my time?. Not a big issue for us as we will simply move all our banking to where we have our current C.C. And who when I have had dealings with were great to deal with. And our kids are going to do the same. So they have lost 6 good customers.
Terrible new customer experience. Will close.
I selected their credit card, applied, approved. Card arrived. Wouldnt work. Spoke to call centre. Sent to branch. Branch 'fixed'. Card wouldnt work.Called called centre. They told me the branch 'didnt do their job' and sent me back to the branch. Wanted in branch for an hour while they tried to fix. They called call centre. Needed more paperwork all of a sudden. Card is locked. Never used. Still waiting. I'll be closing the card as soon as I can. I'll never go near Westpac again.
badly run bank
Had credit card with this bank ,lost job and had difficulty paying the outrageous
interest rates and then was bombarded with endless ROBOCALLS which always
came from a silent number and no message was ever left.It was relentless.
So even though i was getting charged 20% interest when the cash rate was less
than 1% they couldnt even call me properly and i was harrased constantly
by these ROBOCALLS.I have since closed this account and i have pulled my
mortgage from Stgeorge which is owned by the same bank.
my advice is dont even think about getting a account with this bank.
Branch Closed Due To Health Problems
Would not recommend this bank to anyone! I no longer use Westpac for my business, and will be closing my personal account Monday due to excessive charges and branch closures. I asked the branch manager why my branch has been closed for several months, and he told me it was due to staff health problems. I said so all the staff are sick and now you can't open the branch, and he said yes due to health problems. I said what a load of rubbish, and he just walked off saying thanks for your patients. So now I have to drive an extra 20 mins each way to...use the bank which obviously ads an extra expense to bank with Westpac. Then the bank manager shows you an ATM machine out the front and tells you you can serve yourself, but happy to take my fee's and charges for doing nothing. Absolutely had enough of Westpac Bank and banks in general. Just money hungry!
Still sending paper mail to wrong address.
No matter how you’ve set up your preferences in your Westpac Account, you’ll get still paper mail (when you’ve set all to receiving them online), plus, you’ll get them sent to the wrong mailing address. I have a mailing address and residential. They ignore the mailing: PO Box address, and continue to send paper mail to the residential. What’s the point of offering all these options to customers when your staff cannot follow them?
Incompetent at their worst
Have been a customer for over 20 years, but no more. I received an overseas money order as a gift and just wanted to put it in my account. I was told that it would have to go to the collections division to make sure there were ample funds to process it, which could take weeks. HELLO, the money order was already paid for to get the money order in the 1st place. After speaking to several people I finally spoke to someone who had to actually ask what a money order was. If you're going to hire staff, make sure they actually have a clue in what banking actually entails.
Heartless soul-less bank, I hope their executives are made penniless
14 years, and over 250,000 spent with them, they forget to mail my statements and they can't make internet banking work with my account, so I get stuck paying interest rates that are outlandish and completely not my responsibility to pay, as I didn't get a statement and nor can I log in to check my account. This bank is the worst bank in ALL of australia, and this land sets the scum bar pretty high.
Everyone that works for Westpac can seriously get off.
I have been with westpac for a long time and I’m very very disappointed with the customer service. Paid my friend $84 on 1st of June online banking and she didn’t receive the money so I rang the bank and I was told that they will pull my money back in 10 business day but until now I haven’t get it back yet. I have email and rang I few times but I’ve been told just wait.
Outrageous fees first of all when I open my account they said there would be no account keeping fees ,then they charge me overdraw fee numerous times because account become overdrawn because of the account keeping fee . I will never use Westpac again
Worst customer service and dishonest tactics!
I have been with Westpac for almost 10 years.... and have been fighting to leave them for around 9 of those years. Applied for and received a credit card with the bank and experienced a huge number of hidden fees and interest rate hikes. When dealing with the bank, the shortest time on hold was around 35 minutes- trying to call them is impossible! However, when you are late on a payment, the aggressive regime of phone calls was bordering on harassment! Despite giving the call centre very clear times where I was available to talk, they rang all ...hours of the day or night, multiple times and the staff were rude. On more than one occasion I was lectured by international call centre staff, told that I should manage money better, and even more than once, hung up on!! All because I wanted to question fees and charges before paying a bill. I have finally been able to close the account today ... and after fighting to get my last $800 overpayment back, I will never have to deal with them again!! Do not become a member of this bank!!
Absolute rubbish service and support
I have been banking with Westpac for over 30 years and in general, the service and support has been pretty good. However, I recently applied to increase the limit on my credit card in advance of a large purchase I was going to make and this has been by far my worst experience ever with this Bank. Firstly, the process is managed by an overseas entity (either India or Philippines, not sure which) so straightaway, there were difficulties in understanding what the person at the other end was saying most of the time (I also hate the fact that my pri...vate data is known to foreign entities). But its the lack of communication that bewilders me. What should take a few days, stretched into two weeks by which time, I decided to cancel the process. I went through the Westpac Complaints team three times in one week, dealing with a different person each time. In the first instance, after they did some to-ing and fro-ing with the credit applications folks, I was informed that I would receive a Letter of Offer in 24 hours, in other words the application would be approved. The next day, I get a message via my phone app that my application was declined, but no details as to why nor was there any formal advice on why this had been declined. I then contacted the Complaints staff again, spoke to a different person and the upshot was that it was actually still in progress, provisionally accepted.They asked me a few questions and then I was told he would call me the next day. He never did. By this stage, I've had enough. I got onto the Complaints staff again, got a third person to deal with this mess and then found that the credit card applications people were waiting for some additional information from me, but surprise surprise, I had not been told about it. So I cancelled the process there and then. I have since written a complaint and I then received a 'canned' email from [name removed], Customer Manager, Customer Solutions in Sydney. That was over a week ago and nothing has happened since. There has been no apology nor any accountability for this wretched experience. Do yourself a favour, and go elsewhere - do not even think about going to Westpac for a loan or credit card as they just don't want your business and/or they are incompetent, lazy, unprofessional and have a complete disregard for their new or existing customers.
it's already more than 5 weeks and still not processed my fixation for mortgage
I was with westpac variable mortgage and trying to fix it. it already took me more than 5 weeks, and they are still delaying it. at the beginning they told me they are going to process within 2 weeks, later on 4 weeks, now it's already more than 5 weeks, best avoid this bank, they don't have any integrity at all.
Slow handling of my daughters home loan application, dragged on for almost four weeks, they said they only needed one more letter proof credit card had been closed, she gave it too them, they sat on it for another week then decided not to give her the loan. You can only hold the land for a period of time, complete waste of time, caused sleep loss and anxiety. Why did they let it drag on.
Covid-19 Help does not really help
It has been more than a month after I sent the required paperwork to Westpac in order to refix the fixed home loan package.
As a result, I am paying a higher fix rate fortnightly which is the current fix rate offered by Westpac. Two of the staffs were saying this is due to error in the account so the process gets delayed.
While Westpac is marketing on Covid-19 help everywhere on the website, and this issue would not be resolved rather than waiting. So the COVID 19 help offer it's just a marketing term to let people know? or Westpac is trying to help when the customer does need help.
Notes: There is no one ever called or emailed me about the status of my account, and I do not appreciate such customer service.
Horrible service. One star is even not worth it to give
I have been with Westpac for long time. Bad communication when I applied a new home loan. Hand balling to one person then another person and they never followed up about my application. Finally ending up with NAB with a better rates. I canceled my both home and landlord insurance with Westpac too cos it was appalling! I have only one home loan left and it will be moved to NAB soon. Westpac Credit card team is stupid. If they reject me, would they still have anyone to accept? Ridiculous! No brain. Done with Westpac. Feel sorry to be with them for 8 years and paid my interest to them. Not worth it. Not anymore from now.
Been using Wetpac for over 20 years and without any warning nor reason they decide to close my accounts , If we are expected to not carry cash then how can we have banks doing this .
Avoid this bank at all costs
We have been trying to refinance our home loan with Westpac since April (3 months). We finally received the paperwork in late May, sent it back and waited. I called today (late June) to see what was going on and they said there was more paperwork which they never sent! They emailed it through and it was wrong. Still waiting for a response, and then no doubt 5 more weeks until the changes go through.
Questions & Answers
What is lodgement ref answer5 when trying to put money into a tuppaware account
Well with these comments, I won't be banking with westpack ,thank you for your feedback
If i physically did a transaction with my credit card but it was originally a fraud can i still get my money back or a chargeback can be applied because my full authority was not with the transaction as i never wanted the money to be with company but i was trying to secure my money?
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