Westpac

I was trying to ask about the homeloan product, however Paige, the online chat lady, kept beating about the bush once she found out i had already applied for my loan, as she didnt want to give me any advice that would cause the lending manager i enquired with to have any problems, as he already gave me his rate and all and product he chose for me, however i wanted to know if its the best product, so i did my own research plus asked Paige some questions. Terrible.

This bank is a joke.
ive easy paid over 300$ in overdrawn fee
the customer service is a joke
Stay clear from this joke of a bank
been with this bank for years and the biggest mistake of my life

On the phone to these peanuts and they let me know I’d had 17 years with this bank.May as well have been 17 days- their customer service is the worst imaginable, their fees are the highest, and all their information is misleading and inaccurate. Steer clear

I have been with westpac for a few months and so far it has been good but i noticed three unauthorized trasactions have been taken out right before i need to pay my phone bill.

iv'e been with westpac for almost 10 years not and for the past 3 years i've been having issues every here and then ! it started in 2016 where someone used my card it wasnt me. they refunded my money. and replaced my card. than a few months later it happened again. and it started happening every once a month till today its annoying having to replace your card all the time and having to call all my bill department to change payment details. i'm thinking of just moving banks because it keeps happening i don't understand how it can happen. not sure if the bank is selling there client deatips to scarmers or they are easily getting hacked

I had 3 unauthorized transactions amounting to A$150. I called Westpac and they REFUSED to refund me these transactions. NEVER USE WESTPAC!!! They will not protect you from any fraud transactions. This is not the first fraud transaction that I had with other banks but Westpac was the first one to refuse!!! I used to spend almost $3K a month with Westpac card and was only disputing $150 and they refused. I will never use Westpac anymore

I have been a loyal Westpac customer for several years . I have their current home loan package that includes a Choice of one of 3 different credit card options. Upon advice from Westpac customer service team to switch credit card setups in order to gain more benefit from the rewards points scheme my application was denied. This is despite this option apparently being part of my “package “ !!. No transparency, terrible service, I have lost trust .

If you’re slightly late paying your credit card or loan back they will call you from a private number roughly 6 times a day. Pretty disgusting. I just switched banks and I’m a lot happier. Can’t wait to pay off my credit card and close the account.

I made the worst mistake by choosing this bank. I've tried several times to do online shopping and every time I've tried the web page says that my card is not activated, so every time I call customer service and every time they tell me they can't solve the problem and that I have to go to a branch office. I've activated my card in a branch office 4 times already and this keeps happening.
Every bank I've worked with before (and I'm from South America) solved problems either online or by phone.
The service provided is unacceptable, their web page is a joke and their staff is poorly capacitated.
I'm cancelling my card tomorrow.

40 years with this bank as a business and 20-30 millions in transactions. But no active business manager or consultant to look after business clients. Just a number and taken for guaranteed. Always have 20-50k in my account for them to use.
I am so tired of this bank to use customers as a mule.

Staff gave wrong information on documents required for ID, express post documents not attended to on date of arrival, documents not able to verified at the branch and needed to have hard copies sent away for verification and approval

Blocked my access to online banking unless I showed up to a branch with 100 points of ID.
And they are not open until 9:30 AM on Monday!
I called their help desk and was told they could do nothing.
It is a 20th century bank stuck in the 70s.

lost 4000 to skunkworkx computers never sent items to me. westpac took their sweet time and i went to police. nothing done! n.z dont trust anything in my crap little country

Hi
Fund clearance being Westpac account holder is within no time, with other brokers it took sometime 3 days for Bpay funds transfer. Android Online application of Westpac is amazing, lot of tools to play, and ease of navigating multiple watch lists is awesome, the other best option is Alerts for your choice of shares.
Now the cons, trading cost is $19.95 per trade which is high as compare to others, with the other platform I am able to trade the security for the value less than $500 say for $100 only, with Westpac its not possible online, one have to place the order over the phone which attracts higher fees than normal $19.95, so for a small investor there is no possibility to top up their holdings with value less than $500.

I called for something very basic. Needed to do a bank transfer from a credit card back to an account. I was transferred 4 times and given incorrect information. So frustrating after 50 minutes on the phone.

Westpac gave me a loan to fund a business. The lease was for 6 years. The approved a loan for 15years. Now I cannot afford it. They don't admit responsibility. When loan payments were made we were all OK took my money. They were partners.. Now they are my enemies. Complete corruption and unethical