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Westpac
1.5 from 796 reviews

Reviews

1.5

796 reviews
5
(36)
4
(39)
3
(27)
2
(48)
1
(646)
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Canceled my choice account

published

Up until today I have had no problems with Westpac and found the Geelong branch to have been a great help. I recently received a cancellation letter of my accounts and when I called to enquire about this I couldn’t get an answer. I have been told to empty my account before a specific day or they Will Shut it down and send me a cheque. How ever they are happy to keep my home loan account open. Making things difficult for me to make any repayments of my loan in the future...

Transparency
Customer Service
TopicGeneral Transactions
Julie

JulieSouth East Queensland, QLD

Heartless during covid crisis

published
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Customer Service
TopicGeneral Transactions
Chris

ChrisGreater Melbourne (Outer), VIC

  • 4 reviews
  • 1 like

Absolutely awful customer service!

published

I dealt with Jingjing (Crystal) Wang at the QV Branch. I found her behaviour childish and immature and on the border of grossly unprofessional.

This is truly disappointing and goes to the core of the relationship that I have established with Westpac and sadly I will now consider switching to another bank.

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Barry s.

Barry s.Greater Melbourne (Outer), VIC

  • 2 reviews

Another poor service experience

published
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Customer Service
TopicCredit Card Application
Luke

LukeSouth East Queensland, QLD

Terrible new customer experience. Will close.

published

I selected their credit card, applied, approved. Card arrived. Wouldnt work. Spoke to call centre. Sent to branch. Branch 'fixed'. Card wouldnt work.Called called centre. They told me the branch 'didnt do their job' and sent me back to the branch. Wanted in branch for an hour while they tried to fix. They called call centre. Needed more paperwork all of a sudden. Card is locked. Never used. Still waiting. I'll be closing the card as soon as I can. I'll never go near Westpac again.

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Customer Service
TopicCredit Card Application and New Account
Martin

MartinSouth East Queensland, QLD

badly run bank

published

Had credit card with this bank ,lost job and had difficulty paying the outrageous
interest rates and then was bombarded with endless ROBOCALLS which always
came from a silent number and no message was ever left.It was relentless.
So even though i was getting charged 20% interest when the cash rate was less
than 1% they couldnt even call me properly and i was harrased constantly
by these ROBOCALLS.I have since closed this account and i have pulled my
mortgage from Stgeorge which is owned by the same bank.
my advice is dont even think about getting a account with this bank.

TopicGeneral Transactions
HonestReviews

HonestReviews

  • 2 reviews
  • 2 likes

Branch Closed Due To Health Problems

published
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Customer Service
TopicATM Experience, Business Banking and General Transactions
Mr M

Mr MGreater Melbourne (Inner), VIC

  • 2 reviews

Still sending paper mail to wrong address.

published

No matter how you’ve set up your preferences in your Westpac Account, you’ll get still paper mail (when you’ve set all to receiving them online), plus, you’ll get them sent to the wrong mailing address. I have a mailing address and residential. They ignore the mailing: PO Box address, and continue to send paper mail to the residential. What’s the point of offering all these options to customers when your staff cannot follow them?

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Customer Service
TopicGeneral Transactions

Incompetent at their worst

published

Have been a customer for over 20 years, but no more. I received an overseas money order as a gift and just wanted to put it in my account. I was told that it would have to go to the collections division to make sure there were ample funds to process it, which could take weeks. HELLO, the money order was already paid for to get the money order in the 1st place. After speaking to several people I finally spoke to someone who had to actually ask what a money order was. If you're going to hire staff, make sure they actually have a clue in what banking actually entails.

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Customer Service
TopicGeneral Transactions
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Tigger

TiggerSouth East Queensland, QLD

  • 2 reviews

Heartless soul-less bank, I hope their executives are made penniless

published

14 years, and over 250,000 spent with them, they forget to mail my statements and they can't make internet banking work with my account, so I get stuck paying interest rates that are outlandish and completely not my responsibility to pay, as I didn't get a statement and nor can I log in to check my account. This bank is the worst bank in ALL of australia, and this land sets the scum bar pretty high.

Everyone that works for Westpac can seriously get off.

https://www.dailymail.co.uk/news/article-8081637/Westpacs-secret-home-loan-change-add-two-years-29-000-mortgage-repayments.html

TopicBusiness Banking and General Transactions

Terrible

published

I have been with westpac for a long time and I’m very very disappointed with the customer service. Paid my friend $84 on 1st of June online banking and she didn’t receive the money so I rang the bank and I was told that they will pull my money back in 10 business day but until now I haven’t get it back yet. I have email and rang I few times but I’ve been told just wait‍.

Customer Service
Gaz

GazPerth, WA

  • 2 reviews
  • 1 like

Outrageous fees

published

Outrageous fees first of all when I open my account they said there would be no account keeping fees ,then they charge me overdraw fee numerous times because account become overdrawn because of the account keeping fee . I will never use Westpac again

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Customer Service
TopicGeneral Transactions and New Account
Claire Kingi

Claire KingiSydney, NSW

  • 2 reviews

Worst customer service and dishonest tactics!

published
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Customer Service
TopicGeneral Transactions

Absolute rubbish service and support

published
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Customer Service
TopicCredit Card Application
Trevor N

Trevor NGreater Melbourne (Outer), VIC

  • 2 reviews

it's already more than 5 weeks and still not processed my fixation for mortgage

published

I was with westpac variable mortgage and trying to fix it. it already took me more than 5 weeks, and they are still delaying it. at the beginning they told me they are going to process within 2 weeks, later on 4 weeks, now it's already more than 5 weeks, best avoid this bank, they don't have any integrity at all.

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TopicLoan Application
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Time Wasters

published

Slow handling of my daughters home loan application, dragged on for almost four weeks, they said they only needed one more letter proof credit card had been closed, she gave it too them, they sat on it for another week then decided not to give her the loan. You can only hold the land for a period of time, complete waste of time, caused sleep loss and anxiety. Why did they let it drag on.

TopicLoan Application
Jimmy Zha

Jimmy ZhaSydney, NSW

Covid-19 Help does not really help

published

It has been more than a month after I sent the required paperwork to Westpac in order to refix the fixed home loan package.

As a result, I am paying a higher fix rate fortnightly which is the current fix rate offered by Westpac. Two of the staffs were saying this is due to error in the account so the process gets delayed.

While Westpac is marketing on Covid-19 help everywhere on the website, and this issue would not be resolved rather than waiting. So the COVID 19 help offer it's just a marketing term to let people know? or Westpac is trying to help when the customer does need help.

Notes: There is no one ever called or emailed me about the status of my account, and I do not appreciate such customer service.

Transparency
Customer Service
TopicLoan Application
Nyein O.

Nyein O.

  • 2 reviews

Horrible service. One star is even not worth it to give

published

I have been with Westpac for long time. Bad communication when I applied a new home loan. Hand balling to one person then another person and they never followed up about my application. Finally ending up with NAB with a better rates. I canceled my both home and landlord insurance with Westpac too cos it was appalling! I have only one home loan left and it will be moved to NAB soon. Westpac Credit card team is stupid. If they reject me, would they still have anyone to accept? Ridiculous! No brain. Done with Westpac. Feel sorry to be with them for 8 years and paid my interest to them. Not worth it. Not anymore from now.

Transparency
Customer Service
TopicCredit Card Application and Loan Application
Stevo

Stevo

  • 4 reviews
  • 3 likes

terrible bank

published

Been using Wetpac for over 20 years and without any warning nor reason they decide to close my accounts , If we are expected to not carry cash then how can we have banks doing this .
Avoid this bank at all costs

TopicGeneral Transactions
Kirsty

KirstyPerth, WA

  • 2 reviews

So incompetent

published

We have been trying to refinance our home loan with Westpac since April (3 months). We finally received the paperwork in late May, sent it back and waited. I called today (late June) to see what was going on and they said there was more paperwork which they never sent! They emailed it through and it was wrong. Still waiting for a response, and then no doubt 5 more weeks until the changes go through.

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Questions & Answers

Madeline B.

Madeline B.asked

Westpac

What is lodgement ref answer5 when trying to put money into a tuppaware account

No answers
kathy

kathyasked

Westpac

Well with these comments, I won't be banking with westpack ,thank you for your feedback

1 answer
Odette A.
Odette A.

I wish I had checked the reviews before I went with them. Would have saved myself from a long list of stress.

Tayyabah A.

Tayyabah A.asked

Westpac

If i physically did a transaction with my credit card but it was originally a fraud can i still get my money back or a chargeback can be applied because my full authority was not with the transaction as i never wanted the money to be with company but i was trying to secure my money?

1 answer
micheal
micheal

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