Waited 50mins on Call Centre
Cant believe that business these days still think its acceptable to have to wait 50mins to answer my phone call. No call back service. I also bank with CBA and can always get through within 5 minutes... No wonder this bank has lost public trust.. The only good part was the lady was quite helpful..
Got scammed and the fraud department trying to wipe their hands with it
4 years Ive been with Westpac, I got scammed and they are just trying to wipe their hands with it, every time I ring I get something different and they tell me todo e thing then they wipe their hands with it, then they dispute it then they say no sorry we cant do anything.
Disgusted with everything
Bank mail being sent to deceased person after informed of death. Upon phoning up was given a few different reasons and person spoken to was quite abrasive and defensive. Will never use this bank. Be wary.
Westpac lying to deflect negative feedback from Visa Card transfer to Mastercard
I've been with Westpac for over 30 years. I'm very peeved that I am being forced to change my Visa Card to Mastercard. I will have to spend some time checking all my Gas Bills, Electricity Bills, Opal Cards, Paypal etc to make sure that the new card is linked those automatic payments. This change is not a small thing!
While I was in my local branch at Corrimal Wollongong depositing a cheque, I asked (politely) why Westpac were doing this to their customers - for the reasons laid out above. The answer given was the she believed that Mastercard ...were taking over Visa and so Westpac were just getting ahead of the game. I initially took this as being truthful and almost bought the idea as being logical. But as I drove home, and thought about it, I realised that her "fob off" was just silly. As if a bank operates by cancelling everyone's Visa cards based on a "maybe"! So I googled a bit and discovered that Visa is much bigger than Mastercard and that there was no way in hell Mastercard was taking over Visa. So the staff were just being disrespectful and blatantly lying to me to deflect a valid complaint, rather than simply giving a truthful answer. Poor form. Westpac shouldn't treat customers like idiots.
Westpac getting abit cheeky
Westpac harnessing me over less than hundred dollars overdrawn cc. Fair enough if weeks have past but a couple of days.
Yawn. Ing doesnt act like spoilt brats over a couple of days. I'll pay when I'm ready if you don't like it..
Send someone around to kneecap me Westpac. Stick your offshore call centre and personal questions where the sun dont shining.
I could fix it right now. But I'll drag my feet a couple more days because of you're demanding attitude.
(I'm happy ceo brien hartzler has got the bullet/they don't care) re: my story I have been a customer of westpac for ( 30years ) I complained to the female manager of westpac lithgow of the branch being closed before christmas (when other banks were open ) she said we care I said ( you cant convince me you care otherwise you would be open ) (also if I asked 10 people does westpac care they would agree they dont care ) then I said if I win lotto I would put the money in then take it out) (I spoke normally then she ordered me out of the ban...k never to come back again ) (I rang westpac headquarters to complain mentioned if not satisfied I would go to a current affair ) (so they painted me as being aggressive and closed my account and credit card )
- Verified customer
Westpac good if used carefully
Have been a user and customer for 20 years and I still use selective Westpac banking products.
I recently discovered the Westpac 55+ and Retired account - they do not advertise it much but it is without charges. It is good.
I had an eSaver account but did not use it because of charges it collected - similarly with other savings accounts. I have a debit card now and do not use a Westpac linked credit cards.
Service has been good and phone responses helpful.
Useful if you use their share trading platform as accounts are listed online in Westpac overview
I have been with Westpac for approximately 20 years. For the most past, I have been as happy as one can be with a bank as they all offer very similar services, however, Westpac continues to withhold accepting ApplePay where the other banks have finally offered it. ApplePay is a far superior, safer and more convenient way to access your money, yet years after first being introduced Westpac refuse to offer ApplePay.
Trivial yes, but in principle no. Westpac's continued reluctance frustrates their customer, for what, to protect their own profits? It sends a clear message to their customers that this is not about what their customers want but rather what the Westpac executives want to protect.
Disappointing, bitterly disappointing.
Contempt for customers
I've had a Westpac Visa card for over 20 years. Then they sent me an unsolicited Mastercard, like many previous unsolicited cards - which I had always ignored, not wanting another card. Then they blocked my Visa - only advising me by SMS the day AFTERWARDS. When I called, Westpac credit card staff told me they were no longer offering Visa & were moving all cards to Mastercard. All my insurance - health, house & car - & my phone & Internet access are paid directly from my Visa account. So I risk these being in default. I asked for the Visa...to be unblocked for a period to allow my to swap to an alternative Visa account. The call centre wouldn't put me through to anyone who could unblock the card - they were forcing me to move to Mastercard & to re-direct all my payments to the Mastercard. Looking at the letter offering the Mastercard, in VERY fine print down the bottom of the page, under 'things you should know', they say 'your old card will stop working...' not specifying WHICH old card.... I need extra magnification in my glasses to read it - why would I on what looks like a standard unsolicited product offer? Westpac treats its customers with contempt when they use devious & confusing means to force customers to accept an unwanted product, and when you cannot speak to anyone except call centre staff, who have no authority.
Most horrible bank ever couldnt care less about customers have had a much better experience in the past year with ANZ
6 years not reliable not upto date with technology also couldnt care less about helping long time member's would not recommend to anyone thieves and criminals they are disgust me
The board and CEO are just thieves!!
I am writing my review as both a current westpac customer and a recent shareholder of Westpac. Over the last 12 months I have been appalled at the attempted price gouging on my credit card by Westpac who continue to move the goal posts in order to gauge and now with the recent disclosures that the card have no control of the banks illegal activities. Its a disgrace that their have been no sackings only small talk. This banks share price has lessened to such an extent I dumped them and their reliability issues within the last 12 months. Westpa...c and their staff should be ashamed of them selves. A complete lack of business ethics as they launder money for pedophiles and criminals. Sack the entire board and start again, we are watching and waiting for ACTION, not just hot air...
Horrible wait times, and rediculous department transferring.
Mistakenly took on a salary packaging card through this low level bank. These clowns transferred me to 4 different departments and left me on hold for just short of an hour. (for a salary packaging card)!
Bank with them? You need your head read!
Westpac have an issue with their system which impacts you severely. Instead of them calling you back once its fixed, they say call us again later, not sure when but try a couple of times. Been on hold for an hour and they expect you to keep doing just that all day. Brian Hartzer hope you are enjoying your millions you earn as CEO, pathetic service!!!
Excellent Customer Service
I have been with this bank for 4 years and despite the small issues I have had, I have always had excellent customer service assistance on the phone when required. Just recently I required assistance accessing some online details, called and received great help with what I needed immediately.
First home buyers nightmare
Trying to purchase land and start building. Despite supplying all paperwork took over 30 days to approve. No explanation other than they were busy. Had to approach conveyancer twice to have developers delay settlement ( lucky they were compliant with no cost). Were told we had to split loan after trying to do it all at once. Now land has settled applied for building loan only to be told we should have done it with land purchase. Well the email from your employee contradicts that advice. You cant even agree within your own organisation. Another ...5 days has passed and despite being told this would be finalised within 5 days here we are again being stuffed around again. Our family and friends cant believe it. Worst bank ever with staff who receive no training.
Misleading crooks !
Note : I've have been a customer of Westpac for almost 20 years!
Today is the 18th of November, and I still have no answers!
According to my previous statement ending on the 16th of Sept 2019,
the balance owed on my statement reads
0% balance transfer was $5900 with expiry date 10/10/2019
0% balance transfer was $5572.28 with expiry date 03/10/2019
6.99% balance transfer was $4512.93 with expiry date 31/08/2020
6.99% balance transfer was $7201.38 with expiry date 14/09/2020 ...
Westpac are deteriorating at a rapid rate
Have been a loyal customer for over 20 years. Now chasing up over charging of interest and being delayed multiple times by staff that just cannot resolve simple refinancing requirements. The recent media attention has just shown that they will gouge whenever possible. We will be leaving and expect that many more customers will do the same.
Ive been with Westpac for 25 years and have found the staff at Clayton always professional and helpful and friendly, superb service from Home Finance Manager, who understood the process, and supporting the customer, great customer service from all.
Quality customer service
Best customer service Loganholme branch I was with Nyree last Friday as well as the other staff, was the best service that I had for a long time.
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Questions & Answers
I would love to know where our fantastic Westpac Branch Manager has gone. He made us believe that Westpac makes life easier but with his sudden unexplained and unmentioned-to-us absence we are left to deal with one inefficient and uncaring call centre person after another. Three months is a long time to process an application for a loan increase of less than 10% and yet here we are waiting; we haven't had a response to our latest email for over two weeks. So I have just filed a complaint and that didn't even go well! During the call the line went dead and the person didn't even call me back to finish the call - I don't know who I was speaking with, their location or how to reach them. In my view, Westpac is the worst in terms of customer service and I want to know if anyone has any recommendations on where else to take my business. I've started dealing with Mortgage House and have so far been completely impressed with how easy the process of refinancing a loan can be, the communication and customer service has been fantastic so far... Does anyone have any other suggestions?
Where do I find the credit card reviews on this site?
I'd like to know what happened to my car loan application...6 weeks on: & 7 phone calls later...& no-one can find that or all the paperwork I sent online? Plus Westpac just phoned me...asked a bunch of questions...then said they couldn't confirm my identity & couldn't discuss the financial issue with me. Uummmmm you phoned me, Westpac! Over it...they can shove their money! Think I'll take our home loan & investment loan out of Westpac too. Ridiculous service. Actually no there is NO service!
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