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Westpac

Westpac

Branches and Online
1.5 from 688 reviews

See the Best Banks in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
32
4 star
37
3 star
26
2 star
41
1 star
552

Jenyfer Joy

Jenyfer Joy

  • 2 reviews

Home insurance

published

Been with the bank for 3 years and took their home insurance. Meter box caught on fire and the electrician they send did not fix the issue despite us having their insurance the tennants had to live without electricity for two weeks because Westpac kept prolonging sending a qualified electrician

Customer Service

Ramkulov

RamkulovMetropolitan Adelaide, SA

  • 5 reviews
  • 7 likes

Online investing - The can't maintain the account

published

Money randomly appear and disappear from my account (22 Aug 2019)
I get charged some fee for they mistake made by WestPack ($117 that was canceled and now $12 again that still need to be solved)
Then I have to call, hang on the line and explain that the fee they charging me is their own mistake and this need to fixed.

At the moment I'm waiting to get my money back to close my account and never get back to WestPack.

Transparency
Customer Service
Review TypeGeneral Transactions
Mike

MikeSydney Surrounds, NSW

  • 11 reviews
  • 15 likes

Terrible

published

We had a business loan with Westpac
In the beginning they were throwing money at us
Unfortunately our business wasn’t performing as expected
The grubs wanted nothing to do with us and gave us less than a year to pay back a$300000 loan or they were coming to get our house
Could not contact anyone to discuss and they basically wanted nothing to do with us
They refused to refinance under a personal loan
We found another bank Newcastle Permanent that had no problems refinancing our loan
Westpac are money hungry grubs
Stay away from them

Transparency
Customer Service
Review TypeBusiness Banking
David Caudle

David CaudlePerth, WA

Awful bank

published

Awful bank that holds your money all day making you default on bills, yet I can transfer money in seconds, you’ll get an Indian when you try and complain, 14 hours ago I was paid and I’m still waiting for MY MONEY,.

I’m finished with Westpac after 12 years.

*1300 the following day, I am still waiting for my money, bank is blaming my boss even though I’ve clearly seen the evidence her bank has deposited the money out of her account, they haven’t a clue what’s going on, just blame everyone else, nothing but criminals*

Transparency
Customer Service
Review TypeGeneral Transactions

nahdoo

nahdoo

  • 34 reviews
  • 26 likes

Chatline is useless just waste of time

published

I paid my credit card from my savings account on 30/9/2019 so should have gone through but found today 1/10/2019 that this had not occurred. Tried "talking" to Bob Banker on Chatline. I think he was a Baker not Banker. Finally I managed to pay my credit card on the telephone. Westpac great time waster their telephone help is no help either.

Transparency
Customer Service
Review TypeGeneral Transactions

appalled at their arrogance!

published

appalled at the treatment he says he can n longer hear me! so we will put a hold on my card and no payment of any kind will take place! I simply disputed monthly payment to pdf subs who are able to continue taking installments without correct card details, this subscription was cancelled in march 2019! off to the lawyer! thanks Westpac!

Transparency
Customer Service
Review TypeGeneral Transactions

Laura

LauraGreater Melbourne (Outer), VIC

  • 6 reviews
  • 9 likes

Wespac in its entirety is Garbage

published
Transparency
Customer Service
Review TypeATM Experience, General Transactions and New Account

Hiren Patel

Hiren PatelGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Worst banking service

published

I am holding a home loan and daily cheque account with Westpac. Suddenly one day they blocked my account and I was not even able to use my Internet banking or my debit card anywhere. When I called customer service they were not able to tell me except that I need to visit the branch and prove my identity. They blocked my account without informing me.

Transparency
Customer Service
Review TypeGeneral Transactions
Cheated customer

Cheated customerMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Do not bank with Westpac!!!

published

Do not bank with Westpac, worst customer service ever!!! They do not care about their customers at all!!!! Westpac make simple things extremely hard for their customers and their care factor is zero!!!

Review TypeGeneral Transactions
Faran

FaranPerth, WA

  • 3 reviews
  • 2 likes

Worst bank ever

published

Surprised the gov doesn't come in an dissolve these terrible terrible money leaching structures. A company with 1000s of staff and I get a more professional service from my law mawer. A complete joke. Not to mention they have policies that are clearly there to leach money out of you any way they can. The purposely postponed our settlement (going to another bank) to leach more money out of us. Stupid stupid stupid. Stay away from these big banks

Transparency
Customer Service
Review TypeBusiness Banking, Credit Card Application, General Transactions and Loan Application

M H.

M H.Greater Melbourne (Metropolitan), VIC

I would give less than one star

published
Transparency
Customer Service
Review TypeLoan Application

Terrible,annoying

published

I got home loan with this bank and due to change in family circumstances I requested so many times the mortgage centre to help me with interest only or payment reduction for loan repayment as my ex husband stopped paying anything. It is a joint property and my request was to make changes until property settlement is done but they keep tossing you from one Person to another on call but nothing happens in the end . I don’t know why they get paid if they don’t even know the right person to help you. I think all they do is annoy you so much that you lose courage to ring back again. Life is already being stressful, please stop this ‘westpac assist ‘drama .


nigel.cock

nigel.cockMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like

Extremely poor and slow service

published

Been with Westpac for 10 yrs, need to obtain a small amount of money to replace a broken gas heater & it has already taken 4 weeks to get to a finance application to be told now takes 2 more weeks to get approval. All we want to do is keep our asthmatic kids warm. Really angry with lack of communication & heartless staff, aparently no lenders here in SA, had to do it over the phone!!

Transparency
Customer Service
Review TypeLoan Application

Poor customer service

published

Been with Westpac and its pre decessor for 42 years. Service OK ??? until now. Customer relations very poor. Debit card expired, no replacement issued.no letter or explanation as to why. Branch staff useless as they did not care even though he was a Personal Banking Specialist. Travel 120 Kms each way to be treated like a criminal. Staff member saw the card but said nothing. They do not seem to have learnt nothing from the Royal Commission grilling they received. Typical of this Bank, all take but no give.

Transparency
Customer Service
Review TypeBusiness Banking and Credit Card Application
Robina

RobinaGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 4 likes

They couldn’t care less about loyal customers

published

I’m a loyal customer of 28 years! They’re offering NEW customers 16 months no interest credit cards but they refuse to swap mine. Insulting at my time of temporary need.

Transparency
Customer Service
Review TypeCredit Card Application
Regina

Reginanewcastle NSW

  • 5 reviews

Great customer service

published

My local branch is in Beaumont Street Hamilton Newcastle wat great friendly customer service great customer experience fast service and know wat they are talking about the westpac Brand I would recommend visiting this branch

Transparency
Customer Service
Review TypeGeneral Transactions

Simon

Simon

  • 4 reviews
  • 1 like

Terrible service, doesn't care about customers, couldn't give a crap about your well being.

published

Debit card expiring, they send it to the wrong address (outdated by 4 years). Won't send me a new one. Cool, thanks westpac, now I can't get money out of my account. "Go to a branch". Hmm branches are only open 5 days a week between 9:30-4pm. Employees move slower than government.

Transparency
Customer Service

Jess

JessQueensland

Terrible Experience

published

Appalling conversation with Westpac staff today who clearly require training on how to speak to customers., very upsetting. No personal touch from Westpac, their staff make accusations that are incorrect and can't be backed-up (nothing like what they claim in their vision statement or company values).

Transparency
Customer Service

Leethal

LeethalMetropolitan Adelaide, SA

  • 3 reviews
  • 4 likes

Don't waste your time or money

published
Transparency
Customer Service
Review TypeLoan Application

Daniel L

Daniel LGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like

Holding onto your momey.

published

My account was stop because it was overdrawn. I corrected it and put the account in positive but still had a stop on it. Wasn't aloud to withdraw the positive funds. So went to close the account to withdraw my funds they turned around telling me i owe them funds after the interest and charges. I couldn't touch my account over a month. Scammers will never bank or promote westpac.
They are on the bottom of the banking industry know. Will also advise everyone i know not to bank with westpac.

Transparency
Customer Service
Review TypeGeneral Transactions

Page 1 of 35

Questions & Answers

M H.

M H.asked

I would love to know where our fantastic Westpac Branch Manager has gone. He made us believe that Westpac makes life easier but with his sudden unexplained and unmentioned-to-us absence we are left to deal with one inefficient and uncaring call centre person after another. Three months is a long time to process an application for a loan increase of less than 10% and yet here we are waiting; we haven't had a response to our latest email for over two weeks. So I have just filed a complaint and that didn't even go well! During the call the line went dead and the person didn't even call me back to finish the call - I don't know who I was speaking with, their location or how to reach them. In my view, Westpac is the worst in terms of customer service and I want to know if anyone has any recommendations on where else to take my business. I've started dealing with Mortgage House and have so far been completely impressed with how easy the process of refinancing a loan can be, the communication and customer service has been fantastic so far... Does anyone have any other suggestions?

1 answer
fred f
fred f

Yes. Change banks


Brackenboy

Brackenboyasked

Branches

Where do I find the credit card reviews on this site?

1 answer
jkl
jkl

under finance where it says credit cards


Trace

Traceasked

I'd like to know what happened to my car loan application...6 weeks on: & 7 phone calls later...& no-one can find that or all the paperwork I sent online? Plus Westpac just phoned me...asked a bunch of questions...then said they couldn't confirm my identity & couldn't discuss the financial issue with me. Uummmmm you phoned me, Westpac! Over it...they can shove their money! Think I'll take our home loan & investment loan out of Westpac too. Ridiculous service. Actually no there is NO service!

No answers

Get an answer from our members and Westpac representatives

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