So back on 2015 we where force you sell our business the franchisee sold it under half price westpac was. Suppose to consolidate my business loan with my house loan never happen 6 years of going back and forward now 2021 that sent me a default notice stating I had di pay my business loan in full other wise they take my house no notice nothing no one can help no notice nothing company has be deregistered since 2015 that even extend the loans on it they give you incorrect answer abs they seem not to understand what is going on

Don't get back to customers and ask for unrealistic paperwork. The phone staff manner is lazy and very hard to understand the English they speak. Keep going around in circles because they don't want to do the work and hope you cancell your application

30 years
Not reliable for information
The absolute worst for wrong information
4 phone calls hours spent and all information wrong
Very unhappy with customer service.
Need to train the staff correctly.
Finally got the right information after six hours.

Just a warning to Westpac Customers expecting replies to their emails. Seems Westpac no longer use emails as they have advised me just recently as follows and I quote from their investigations branch "We have considered the information you provided and conducted our own investigations to ensure we have a
complete picture of your concerns. I found that your emails were received and printed correspondence in reply to your emails was posted to you on the 14 April 2021. This is because currently all correspondence is made via physical letters not ...

My partner has been scammed by some people two months. We contacted the bank, sent every details of the transactions, contact numbers and even the amount of money the scammers stole. The bank said we have to provide a receipt of the transaction. We have been scammed! How do you expect us to have a receipt from these hackers seriously!!! Commonwealth or ANZ would have refunded the money by now whereas westpac, we can't expect anything from this bank!

After 10 days, they closed the 'investigation' and that's it. No refund, no protection towards their customers, to say nothing was made!

We lost the money and on top of that, we lost trust in this bank!

I have been with Westpac for almost 15 years and got booted out of my accounts due to suspicious activity. I transferred a large amount of money on a Friday for a home loan deposit. I did this whilst on the phone with a Westpac rep and I assumed it was all good. The payment was recorded and it had been authorised via Westpac's 2 step varification process.

I was under a deadline to get the deposit for the home loan however on Monday morning I received an email advising I was locked out of my account/s with the money transfer hanging in limbo. ...

3 years with this bank.
This bank is terrible, so glad to leave them.
Avoid this bank at all costs, branches are unfriendly and don't bother trying to call them they wont answer!
Went to Anz couldn't believe the service difference.

Applied for a top up on our home loan 6 weeks ago. The top up was approved 5 weeks ago & contracts signed 4 weeks ago but to date i still dont have the money. Numerous phone calls to westpac just result in excuses and fob offs. Took 3 weeks before anyone even looked at the signed contract only to come back and say contract had been done incorrectly and would need to be redone & resigned. New signed contracts emailed in monday morning at 9.30am and as im writing this still no money.

I required a cashless withdrawal from a Westpac ATM because of a lost card. As usual, there was no ATM's available at the local mall close to where I work (a large one Midland Gate). I managed to walk passed 2 NAB's, 1 Backwest and 1 Commonwealth, but of course 0 Westpac ATM's. This is a routine problem with Westpac I've always experienced. Lazy services. Up your game or I'm changing banks.

Logged a complaint 16 March21 at 9:43am on Westpac website to get REFUND of all the Monthly Service Fees collected on my choice Account and they are still debiting their monthly fees!
My choice account was opened at Bondi Junction branch where a staff told me, and I made her repeat it twice, that because I am above 55 years old, No monthly fees will be collected. Either she (provided her full name, date and time in my complaint) is a liar or a totally incompetent staff!
I called to close my account, unfortunately they force us to go to branches to close account, and I really do not have time nor the desire to be confronted again with their staff incompetence!
Christine

Got a letter saying they were closing my account with no prior notice or calls, they gave me no answer as to why they were closing it and when I called they said they can’t do anything, not to mention for some stupid reason they have barred me from using all westpac services such as st George and ram home lones

Westpac said they could not send another card linked to my Mastercard to my P.O. Box for my wife but they had to send it direct to my home address for security reasons. Well guess what this crazy company sent it to some post office miles away. This particular post office is the most difficult to deal with and waiting time to be served is horrific. AND trying to call Westpac to let them know what you think of them is also another painful time wasting exercise. WESTPAC, hang your head in shame.
WESTPAC .......I do not feel like a customer. You make me sick. How about you compensate me for the waste of time.

I was paid $560 from work (2 days pay) spent $4 at servo and $128 at whoolies which should have left me $428 . But when I checked my balance as I'm always doing because westpac love stealing my money, I noticed $31 was missing which is showing as me spending it at Caltex which was last week not yesterday. So, they play around with my debits balances so they can steal my money. Come next business day, I'm changing banks.
Imagine how much westpac is stealing off rich people everyday that they are not noticing. Wow!

Had 3 invoices from my builder for the construction of my house. All 3 PAID INCORRECTLY and the construction stopped because of no payments. Unsympathetic customer service. They don’t care.

Been with Westpac a long time and I don't know why I haven't changed banks earlier. They love to charge away and they most certainly love their profits !!!
I'll be changing banks ASAP !

westpac advocate won't respond to my emails to close 3 nil credit card accounts. Tried to phone Westpac 2 weeks ago to close a nil account and they would nit do this. Apparently 2 other nil credit cards from 2013 were showing fraudulent transactions hence they wouldn't close the 3 nil credit card accounts. I can't get their customer advocate to respond. Closing these accounts and getting rid of Westpac should take a few minutes.

Finally I relent and open a credit card, they cannot activate the card as it's already had a fraud block put on it before it is even activated?? Serious problems.

10 years ago, I had my very first pay check deposited into my Westpac bank account. 10 years later, Westpac customer service is the worst it has ever been. In my experience, they act smug and pretentious when placing a hold on your account, saying ‘you have no right to your money’, abruptly hanging up on calls, and even calling police on when going in to the branch.

My account, along with all of my money is on hold for an undefined amount of time, for a stupid “scam investigation” with no release of emergency funds “for my own protection”
It h...

attempted to apply for a credit card. After documents were submitted I received zero communication and now the application has been "archived"

So even though I was eligible for the card, I've had a hit against my credit rating for no reason.

Lies they say their live banking which they are not i got sent payment 9 hours ago and still waiting for it And spoken to them aboutvit and still say their live banking