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Westpac
1.5 from 735 reviews

Reviews

(35)
(39)
(27)
(46)
(588)
  • Transparency
    1.6 (90)
  • Customer Service
    1.6 (110)
  • Topics
    • General Transactions (67)
    • Business Banking (25)
    • Loan Application (23)
    • Credit Card Application (20)
    • ATM Experience (12)
    • New Account (11)


eselle

eselleSydney, NSW

TERRIBLE

published

I was trying to ask about the homeloan product, however Paige, the online chat lady, kept beating about the bush once she found out i had already applied for my loan, as she didnt want to give me any advice that would cause the lending manager i enquired with to have any problems, as he already gave me his rate and all and product he chose for me, however i wanted to know if its the best product, so i did my own research plus asked Paige some questions. Terrible.

Transparency
Customer Service
TopicLoan Application

Brodie T.

Brodie T.Perth, WA

Terr bile bank, full of scamers

published

This bank is a joke.
ive easy paid over 300$ in overdrawn fee
the customer service is a joke
Stay clear from this joke of a bank
been with this bank for years and the biggest mistake of my life

Dan O.

Dan O.South East Queensland, QLD

Disgusting service

published

On the phone to these peanuts and they let me know I’d had 17 years with this bank.May as well have been 17 days- their customer service is the worst imaginable, their fees are the highest, and all their information is misleading and inaccurate. Steer clear

Transparency
Customer Service
TopicATM Experience, Business Banking, Credit Card Application, General Transactions, Loan Application and New Account

Unauthorized transactions

published

I have been with westpac for a few months and so far it has been good but i noticed three unauthorized trasactions have been taken out right before i need to pay my phone bill.

Transparency
Customer Service
TopicGeneral Transactions

rina

rinaSydney, NSW

  • 6 reviews

terrible

published

iv'e been with westpac for almost 10 years not and for the past 3 years i've been having issues every here and then ! it started in 2016 where someone used my card it wasnt me. they refunded my money. and replaced my card. than a few months later it happened again. and it started happening every once a month till today its annoying having to replace your card all the time and having to call all my bill department to change payment details. i'm thinking of just moving banks because it keeps happening i don't understand how it can happen. not sure if the bank is selling there client deatips to scarmers or they are easily getting hacked

Transparency
Customer Service
TopicGeneral Transactions

Inge

IngeSydney, NSW

Westpac REFUSED to refund FRAUD transactions!

published

I had 3 unauthorized transactions amounting to A$150. I called Westpac and they REFUSED to refund me these transactions. NEVER USE WESTPAC!!! They will not protect you from any fraud transactions. This is not the first fraud transaction that I had with other banks but Westpac was the first one to refuse!!! I used to spend almost $3K a month with Westpac card and was only disputing $150 and they refused. I will never use Westpac anymore

Transparency
Customer Service

Linda M.

Linda M.

  • 2 reviews

Very disappointing

published

I have been a loyal Westpac customer for several years . I have their current home loan package that includes a Choice of one of 3 different credit card options. Upon advice from Westpac customer service team to switch credit card setups in order to gain more benefit from the rewards points scheme my application was denied. This is despite this option apparently being part of my “package “ !!. No transparency, terrible service, I have lost trust .

Transparency
Customer Service
TopicCredit Card Application

anonymous

anonymousSydney, NSW

  • 14 reviews

Harassment

published

If you’re slightly late paying your credit card or loan back they will call you from a private number roughly 6 times a day. Pretty disgusting. I just switched banks and I’m a lot happier. Can’t wait to pay off my credit card and close the account.

Transparency
Customer Service
TopicBusiness Banking and General Transactions
Fiorocrey

Fiorocrey

  • 4 reviews

WORST BANK EVER

published

I made the worst mistake by choosing this bank. I've tried several times to do online shopping and every time I've tried the web page says that my card is not activated, so every time I call customer service and every time they tell me they can't solve the problem and that I have to go to a branch office. I've activated my card in a branch office 4 times already and this keeps happening.
Every bank I've worked with before (and I'm from South America) solved problems either online or by phone.
The service provided is unacceptable, their web page is a joke and their staff is poorly capacitated.
I'm cancelling my card tomorrow.

Transparency
Customer Service
TopicBusiness Banking and New Account
Dean Frankie

Dean FrankieSouth East Queensland, QLD

  • 8 reviews

Good Luck trying to get your Term Deposit

published
Transparency
Customer Service
TopicBusiness Banking

wolfgang25

wolfgang25South East Queensland, QLD

  • 9 reviews

After 40 years still no customer service

published

40 years with this bank as a business and 20-30 millions in transactions. But no active business manager or consultant to look after business clients. Just a number and taken for guaranteed. Always have 20-50k in my account for them to use.
I am so tired of this bank to use customers as a mule.

Transparency
Customer Service
TopicBusiness Banking

Inefficient, poor work ethics and unprofessional

published

Staff gave wrong information on documents required for ID, express post documents not attended to on date of arrival, documents not able to verified at the branch and needed to have hard copies sent away for verification and approval

Transparency
Customer Service
TopicLoan Application
1 comment
Winnie
Winnie

Waste of time


gtempo

gtempoCity 2601, ACT

  • 9 reviews

Blocked my access to online banking unless I showed up to a branch with 100 points of ID.

published

Blocked my access to online banking unless I showed up to a branch with 100 points of ID.
And they are not open until 9:30 AM on Monday!
I called their help desk and was told they could do nothing.
It is a 20th century bank stuck in the 70s.

Transparency
Customer Service
TopicGeneral Transactions

scammed and no money back

published

lost 4000 to skunkworkx computers never sent items to me. westpac took their sweet time and i went to police. nothing done! n.z dont trust anything in my crap little country

Transparency
Customer Service
TopicGeneral Transactions
Honour

HonourSydney, NSW

Trust other banks with your money

published
Transparency
Customer Service
TopicCredit Card Application
brad

bradPerth, WA

  • 5 reviews

Waiting times to be served

published
Transparency
Customer Service
TopicGeneral Transactions

DCandwellitjustis

DCandwellitjustisGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Bank response unsatisfactory

published
Transparency
Customer Service
TopicGeneral Transactions

Jawad A.

Jawad A.Greater Melbourne (Metropolitan), VIC

  • 7 reviews

Reasonable Online trading plate form

published

Hi
Fund clearance being Westpac account holder is within no time, with other brokers it took sometime 3 days for Bpay funds transfer. Android Online application of Westpac is amazing, lot of tools to play, and ease of navigating multiple watch lists is awesome, the other best option is Alerts for your choice of shares.
Now the cons, trading cost is $19.95 per trade which is high as compare to others, with the other platform I am able to trade the security for the value less than $500 say for $100 only, with Westpac its not possible online, one have to place the order over the phone which attracts higher fees than normal $19.95, so for a small investor there is no possibility to top up their holdings with value less than $500.

Transparency

Nellsbells

NellsbellsGreater Melbourne (Outer), VIC

  • 4 reviews

Transfered 4 times! Still not resolved!

published

I called for something very basic. Needed to do a bank transfer from a credit card back to an account. I was transferred 4 times and given incorrect information. So frustrating after 50 minutes on the phone.

Transparency
Customer Service
TopicGeneral Transactions

The reviewer stated that an incentive was offered for this review


perry

perrySouth East Queensland, QLD

  • 3 reviews

Bad management

published

Westpac gave me a loan to fund a business. The lease was for 6 years. The approved a loan for 15years. Now I cannot afford it. They don't admit responsibility. When loan payments were made we were all OK took my money. They were partners.. Now they are my enemies. Complete corruption and unethical

Transparency
Customer Service
TopicBusiness Banking
1 comment
perry
perry

Westpac does not appear to react??


Page 1 of 37

Questions & Answers

Christine S

Christine Sasked

A payment was returned to my account with an Answer 5 reference mean. I checked bank account numbers and it is correct

No answers

M H.

M H.asked

I would love to know where our fantastic Westpac Branch Manager has gone. He made us believe that Westpac makes life easier but with his sudden unexplained and unmentioned-to-us absence we are left to deal with one inefficient and uncaring call centre person after another. Three months is a long time to process an application for a loan increase of less than 10% and yet here we are waiting; we haven't had a response to our latest email for over two weeks. So I have just filed a complaint and that didn't even go well! During the call the line went dead and the person didn't even call me back to finish the call - I don't know who I was speaking with, their location or how to reach them. In my view, Westpac is the worst in terms of customer service and I want to know if anyone has any recommendations on where else to take my business. I've started dealing with Mortgage House and have so far been completely impressed with how easy the process of refinancing a loan can be, the communication and customer service has been fantastic so far... Does anyone have any other suggestions?

1 answer
Fired Up
Fired Up

Yes. Change banks


Brackenboy

Brackenboyasked

Where do I find the credit card reviews on this site?

1 answer
micheal
micheal

under finance where it says credit cards


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