Service is 404
I'm 72 and the service or the absence thereof is by far the worst I've ever encountered and this is about fraudulent transaction on my account not something that should be treated lightly! The help number needs a translator for English speaking customers as the heavy accents make phone communication almost impossible. One gets the impression that they are talking to someone in Wuhan! At one time when asking for the card fraud department I got transferred to Optus maybe I would get help there because there certainly isn't any help where they say they're here to help. Not sure where that is certainly not in Australia! Never going to use Westpac bank card online again.
Avoid this bank at all cost
My partner has a variable home loan with Westpac for over 15 years. Because she is a loyal customer to the bank her interest rate is 4.58% while they are giving a new customer the same loan at 2.29%.
Because interest rates at a historical low we decided to split this existing loan into a part Fixed Interest as we can get 2.29% Fixed for 2 years. We did the application and they sent us a secure message stating that the split will be processed on 24 Nov 2020. Guess was few days later and nothing happened. We had to call them so they can wake up ...
Westpac car loan
20years with this bank
No not reliable
Customer service with this bank is disgusting
Just one car approved in 2013 paid in full in a short two years
I applied for a car loan recently almost approved they thought I was a international student not sure why, to realised I wasn't and they declined the approval WTH, the next day I was approved for a car loan with a different car loan company these a shiny new MG in my drive way,
There is absolutely no customer service, I have been waiting for a business card since more than 4 weeks and calling the customer service nearly everyday but no help from them at all. Customer service just transferred me somewhere where no one picks up the phone at all.
I wish you could vote ZERO. One is WAY too high. Westpac are the absolute lowest.
My credit rating is perfect, I have solid savings and a tiny amount of debt, went for a simple CC transfer of not much at all ... waited a week for them to request more info. Then submitted it. Then waited 2 weeks for them to get back to me. Nothing from them at all. I call them, and they ask for a bunch of info they already had, 10 minutes later they send me an email saying my application is rejected. LOL. What a bunch of muppets. Time-wasters and incompetent idiots. I had a bad feeling applying with these idiots, I think I did about 10 years ...ago and had a similar experience. Spoke to another bank and it was approved in less than 2 days. I hate that Westpac's denial of a CC would be on my credit rating though. Not that it really matters, as I earn well and have virtually no debt ... still, it's a kick in the teeth. Incompetent and terrible, stay AWAY!!!
Card taken by ATM, card not replaced, Zero Customer support
Been with the bank for 12 years. Customer service with every issue I have raised with them, ranges between terrible advice and negligible. All the staff try to give generic responses and buck pass. They do not assist. Even their FB online assistant is useless. I have tried every avenue available to resolve issues with THEIR banking products. I get the wrong advice online, on the phone, in the branch or via email.
Here is a recent issue (plenty more in my back pocket to talk about).
1. My Debit masterCard taken by the Westpac ATM 14 days ago.
2. Card not replaced by mail as instructed by Westpac on the day the card was taken. Westpac advised they would replace it ASAP.
Worst bank in Australia.No help for Covid 19 support pacakge.
I have contacted the for get help for my personal loan because of my income loss because of Covid19 situation.The lady name was Margerte very rude and poor customer service not help at all .She was taking with me around 30 min asking so many questions and said she cant help me.I am with them around 10 years now in a decision I will to change the bank forever after I will pay off this loan.
There are other banks they really help during this Covid 19.
Poor customer service
I have been a client for eight years and just finished a business loan so I decided to try Westpac again for a loan on a new work vehicle. I requested a courtesy call that all documents arrived and to email the seller so he could send his details. Three days after sending in a business loan application I had no contact and the person who set it up wouldn’t come to the phone each time I called.
Even after sending an email request to cancel the application I didn’t receive a response.
Stratton Finance had my approval done in 24 hours.
Will never use Westpac again.
The Worst Bank in Australia. No customer support, looks after shareholders not the account holder.
Looking for a better rate, so I call Westpac, the robot advises that their is an 8 Minute wait, dial 1 and one of our team will call you back.. I dialed 1. Still after 4 days no callback call them again. Waited 30 minutes to talk to someone, who advised that there is a 50 minute wait to talk to someone about your home loan. Gave up, looking for new financing now.Everybody needs to move away from this establishment. As a customer I want to be looked after not ignored.
Worst bank in Australia’s history
I get charged $10 per month for a bank account to be updated 2-3 times a week. A $600 balance showing so if I buy $300 worth of groceries, westpac will update that to be minus $200 so they can bank roll me with overdue fees.
They don’t honour their service.
My credit card has been “blocked” for 14 days, they don’t give me control over that, they don’t even call to notify of this, so now I’ve got no food & money sitting in my own bank account that they’ve blocked my access to.
Great idea, just starve all your clients! That’ll bring a lot of business!!!
Great help from the bank.
In this period of epidemic like many australians I choose to buy items online. Unfortunately I applied to a overseas company who tried to takes advantage of honest hard working people and with missleading and scam tried to make me to loose hundreads of dollars. I was lucky to apply to my bank for help and in record time the bank dealt with my problem and in the end I didn't loose any money. I am with the bank for 30 years and it is not the first time the bank helped me financialy. In this time I had a home loan and all the time they gave me the best interest in the market. I never forget that my bank is the first one in Australia and I recomend to anyone who needs financial help.
Great interest rate easy to make an account
I just made an account as a new customer in like 5 minutes. It was easy and now I am on a much higher interest rate on my savings account. Very happy with the process!!
Worst bank in Australia
Fees are the highest out of all the banks we enquired with. Service when your having a problem is ridiculous. Their security to protect merchant customers from credit card fraud works to the criminals advantage.
Doesn't want your business
Walked in today to open an bank account in the watergardens branch.
Conversation went as follows:
Me: hi i wanted to open a new bank account
Me: Why, well to use for everyday banking
Attendant: Why do you want to open a new account?
Me: I already told you why
Attendant: who do you currently bank with?
Me: Commonwealth bank...
Closing branches everywhere
Changing banks Westpac treatment of there customers is nothing short of disgusting. Long waits no branches and poor customer service. Used to be a good bank now clearly only care about profits. Corruption accusations don’t surprise me one bit
1.3 billion reasons not to be in the corrupt Westpac Bank!
My wife and I paid cash for new car but decided the cash withdrawal from our savings account left it a bit low to cover the ups and downs of expenses. We applied for advance of a lowsey $7000 into our account using the large amount of equity in our investment properties, no worries said Westpac, will take 2-3 weeks, except it is now it is over 6 weeks. We have spoken to staff at the Ruthven st, Toowoomba branch, sent emails to the initial person we lodged the application with, & submitted a formal complaint to Westpac, but have received no info...rmation and no replies. Next step is lodging a complaint with the Australian Financial Complaints Authority asking for Westpac be investigated for the following: Providing misleading information, providing misleading information for financial gain, and by Westpac's deliberate action potentially preventing us from meeting our financial commitments, and potentially giving us a negative credit record that would affect us in the future! We are now looking to end our banking with Westpac, and sign up with another Bank. This would restore our financial security, and much quicker. I encourage any existing customers who feels that they have been wronged by Westpac to contact me so that we can commence a class action.
- Verified customer
Credit Card Application - Almost 40 days & still processing
One of the worst banking experiences. I fell for the 20 months 0% BT promo. It has been more than 40 days and my BT is still under process. I wonder if I applied for a home loan or credit card. I have to follow up to have my application processed. Second time to have my card mailed out. Third time to follow-up on balance transfer. So yes if you have all the time in the World. Go for it. I can only blame myself for giving them a second chance after a bad Home loan processing experience.
I've been with the bank for a few years and decided to come back to the bank after a while. Extremely happy with the level of service provided by Brodie at the branch who made it a seamless and fantastic experience. Thank you for making me feel welcome to the branch and doing such a fantastic job!
Banked at Westpac Ivanhoe Vic, average branch and service, moved to Bank of Melbourne Ivanhoe, nicer and more helpful
Westpac Ivanhoe is tired and old, staff a little tired also, not rude but really not that welcoming, Have moved my banking to Bank of Melbourne Ivanhoe just down the road and couldn't be happier, lovely staff and lovely branch. Clean, courteous and efficient. Such a big difference considering they are both owned by same organisation.
Total lack of forethought as Lindfield branch closes
My Mother, now aged 103 and living at her home still, has an account with Westpac Lindfield Bank. They are permanently closing the Lindfield branch on 16th October. My mother has a safe deposit box with them and wishes to redeem its contents before they close. BUT they have been closed temporarily for some few weeks now prior to closing temporarily so she can't access that branch. Instead she must get to the Chatswood Branch. She opened the account with the Lindfield branch because she is mobile enough to do her banking there, not so Chats...wood. Now we are told her safety deposit box is at the Chatswood Branch and if she wants it that is where she has to go to. Victoria Ave. Yes, I will have to get a power of attorney but I live in the Blue Mountains. Would it have been so hard to warn your clients that the Lindfield Branch would temporarily close before it permanently closed? How about one day opening so customers can redeem their safety deposit boxes. NO you have to get to Chatswood. Customer service? No, that is a thing of the past I gather. Mum will be closing her account with them both temporarily and permanently!!!!!
Questions & Answers
I have just had $100 taken out of my creditcard by Westpac ive what does that even mean ??
Why does it take 2-5 days to generate a statement? I need one today and not even going into the branch you can get one ? Why with other banks you can but Westpac u can't????? An absolute joke !
Back in the 1993 banks was over charge ing my acc over an over i still have my back statements ..can i claim for my overcharge fee back now i didn't claim .can i claim now if so how ...
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