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Westpac

Westpac

Online, Branches (See All)
1.4 from 1,106 reviews · View Statistics
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Reviews

  • Transparency
    1.5 (370)
  • Customer Service
    1.4 (417)
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Somethings not right

published

How is it that the biggest richest companies can offer such terrible customer service. Long phone wait times - the support agent could not even pronounce the name of my company.

Customer Service
1/5
Incentivised Review No
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jos
josPerth, WA
  • 2 reviews
  • 1 like

Government rules controlling bank

published

Business development only for wealthy individuals and big business. General manager Business of Westpac cannot help as he is controlled and stopped by government rules. Government is backing business loans through SMERL but Westpac is not even receptive to business loans. Their view is that a business should have the equity already before any business lending can take place, but their view on equity is not business assets but rather capital in the form of cash.

Incentivised Review No
TopicLoan Application
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Ebony. D
Ebony. D
  • 3 reviews
  • 2 likes

Be careful!!!

published
Transparency
1/5
Customer Service
1/5
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Gavin M.
Gavin M.
  • 2 reviews

Appalling service

published

Westpac NZ is presently trying to entice new customers to shift their home loans to Westpac by offering customers $5000 dollars to shift. Meanwhile as a 40+yrs Westpac customer it seems near impossible to even get hold of a reliable westpac "mobile mortgage manager" to get what should be very easy finance on a second property.

Incentivised Review No
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Darlene Allen
Darlene AllenSouthwest, VIC
  • 2 reviews
  • 1 like

Closure of my account

published

Worst bank ever. After opening a few accounts with my partner.. after 5mths they closed our account without any explanation and then gets to decide wether the financial Ombudsman has the jurisdiction to question the bank in your behave.

Incentivised Review No
TopicNew Account
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Bad service cost $1 million dollars

published

I have banked with Westpac for over 30 years and was misled through an online loan application, conditionally approved then rejected. I couldn't get an answer as to why, handballed to different sections over the phone and social media. Sympathy but no answer. Contacted another bank, approved and paid out in 24 hours, service was excellent. Westpac poor, misleading, failed to consult or help a valued customer. This had cost them $1 million. Shocking performance.

Transparency
1/5
Customer Service
1/5
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Donnyleigh
Donnyleigh
  • 2 reviews

STAY AWAY!!!

published

Westpac will waste your time sat on calls waiting hours to then cut you off! Their online chat is a joke, you will get into the start of the conversation and then that will crash. Its literally impossible to get any help. They will block transactions and lock your money up, yes YOUR money not THEIRS. Absolutely an horrific bank. I spent time completing their online complaint form and guess what right at the end it said "we aren't accepting complaints at this time" hahaha what a bunch of arrogant crooks.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Nicole
NicoleSydney, NSW

WORST BANK EVER 0 STARS

published

My account has been hacked twice, got money back for one of them still out on the other, and have been locked out of my account for third time in two years. Poor customer service, no follow up, no action. Looking for a new bank.

Customer Service
1/5
Incentivised Review No
TopicGeneral Transactions
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Worst service Imaginable

published

Taken 6 months to set up a direct debit facility- Been with the bank for over 20 years and now in the process of cancelling all my accounts - Worst bank in Nanking history!

Incentivised Review No
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Banks

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No security

published

My balance cut from my business account but when i apply complain they can not take any action and my case close very bad experience no safety with account balance bad service on phone this is fraud with me

Transparency
1/5
Customer Service
1/5
TopicBusiness Banking
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The reviewer stated that an incentive was offered for this review

Jordo
JordoSydney, NSW
  • 15 reviews
  • 7 likes

Sunday call - Way below par service

published

Customer service phone operator had zero enthusiasm for a solution. Operator displayed zero knowledge of timeframes around electronic transactions. It was a one off enquiry where i needed an immediate answer due to a weekend business transaction. Unhelpful. I propose two solutions. 1. Continue my education towards financial independence. 2. Further training for operator.

Transparency
1/5
Customer Service
1/5
Jordo
Jordo

Having said that, westpac's online chat was far more helpful. However the above rating must remain the same until general service standards improve. Poor management culture examples filtering down to frontline.

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Unhappy with Westpac
Unhappy with WestpacGreater Melbourne (Inner), VIC

Worst customer experience imaginable!

published

I have had a business loan for a farm property with Westpac for 5 years, a perfect 20+ year long credit record. So when I set out 2.5 years ago to extend my loan arrangement with Westpac, i figured the process would be simple and straight forward.
I could not have been more wrong... 3 "relationship managers" and dozens of calls, emails, applications delays etc late, I am still waiting.

Transparency
1/5
Customer Service
1/5
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Paul
PaulMetropolitan Adelaide, SA

Your fraud team is obsolete

published
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Transparency
1/5
Customer Service
1/5
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Neha Solanki
Neha SolankiSydney, NSW

Fake gift card given at Promotions

published

I won 1000$ Mastercard gift card at Westpac promotions recently. I was happy and excited but all my happiness went away when I realised that the cards were fake. 1000$ gift cards handed over to lucky winners was just a promotion stunt. It was fake! Do not participate in any Westpac promotions.

Transparency
1/5
Customer Service
1/5
Incentivised Review No
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Hurryup
HurryupSouth West, WA

Loan Docs - Over a Month and still Waiting!

published
Transparency
1/5
Customer Service
1/5
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Questions & Answers

Lexine C.
Lexine C.asked
Westpac

$800 has been taken from me by westpac

1 answer
PReviewer
PReviewer

What are your expectations in this website ?

dawn
dawnasked
Westpac

how long takes it take to investigate a fraud case, ive been waiting two months now

3 answers
Joydip p.
Joydip p.

Hi Dawn
I am already very disappointed about there service. They are dealing my application from last year November and the guy I talk to quite rude the lending manager

dawn
dawn

they can be rude and treat you like a criminal

The Reviewer
The Reviewer

You should ask Westpac

Sjanie
Sjanieasked
Westpac

I have just had $100 taken out of my creditcard by Westpac ive what does that even mean ??

1 answer
Zac S
Zac S

They most likely stole your money.

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Westpac

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