Best Youi Caravan Insurance

Title: An Absolute Nightmare: 12 Months of Excuses, Ghosting, and Broken Promises Review: If I could give zero stars, I would. My experience with… Read more

Youi Insurance over the past year has been nothing short of an administrative disaster.

I lodged a claim for my caravan in April 2025 (Claim Ref: 54683489). It is now late March 2026—nearly a full 12 months later—and my caravan is still sitting at the repairer (Jayco), completely unusable.

The delay is bad enough, but Youi’s sheer incompetence, automated gaslighting, and questionable tactics are worse:

1. Sneaky Claim Splitting: When the repairer found additional damage directly resulting from the original incident, Youi tried to classify it as a "new, separate claim." The cost was under $500, meaning they were trying to push the entire bill onto me via my excess. When I challenged this absurd decision, they suddenly backtracked and agreed to keep it under the single original claim.

2. Complete Ghosting of the Repairer: After promising to authorize the remaining repairs in January, Youi simply vanished. They never contacted the repairer. Nearly two months later, the repairer called me directly, completely frustrated, asking if I was going to pay out of pocket because Youi was ignoring them.

3. Ignored Inquiries & Tone-Deaf Automated Emails: While Youi was ignoring the repairer, I actively followed up. I submitted at least three separate requests for an update via their website portal, but received absolutely no clear answers. To add insult to injury, while they were ignoring my messages, Youi’s system kept sending me automated emails stating, "We haven't heard from you in a while." It is incredibly frustrating and insulting to be chased by an automated system while the actual staff refuse to reply to my inquiries.

4. Empty Apologies & Ignored Total Loss Requests: I recently lodged a severe internal complaint. A Complaints Officer called me a week ago, apologized profusely, and admitted they had mishandled it. Their exact excuse was, "It's too complicated." Given I have been without my caravan for a year, I explicitly requested a Total Loss settlement. They have completely ignored this request. They promised to resolve the matter immediately, but since that phone call? Absolute silence again. No updates, no response to the Total Loss request, and no resolution.

Youi expects you to pay your premiums on time, but when it’s their turn to deliver, they will leave you stranded for a year, ignore the repairer, send you insulting automated emails, and try to avoid paying legitimate costs.

I am now escalating this 12-month fiasco to the Australian Financial Complaints Authority (AFCA).

Do yourself a favor: avoid Youi at all costs. Their claims management process is fundamentally broken.