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I am writing to share my experience regarding my brand new Audi Q6 e-tron, purchased from Penfold Audi Burwood. ⸻ Vehicle and Purchase Details: … Read more

• Model: Audi Q6 e-tron • Purchase Date: 11 August 2025 • Full Payment Completed: 13 August 2025 • Delivery Date: 14 August 2025 • Customer Name: Vijay joukani Contact: vjoukani@gmail.com 0451114711 ⸻ Issues Identified Upon Delivery: At the time of delivery on 14th August, two features of the vehicle were not functional: 1. The boot did not open with the leg gesture function. 2. The digital key could not be activated. Despite these faults, I accepted the delivery, as full payment had already been made. I then had to urgently travel overseas on 16 August and returned to Australia on 23 August. From 25 August onwards, I began actively pursuing a resolution. While the boot issue was resolved by activating a setting, the digital key issue remains unresolved to date. ⸻ Prolonged Fault & Inappropriate Handling On 1 September, I delivered the car back to Penfold Audi at your request, and was provided with a loan car. Since then: • The issue has been escalated to Audi Germany. • I have been informed that the battery was removed, and several instruments were deactivated as part of the diagnosis process. • There has been no clear timeline provided for when I will receive my car back. I now feel that my brand new car is being used as a testing vehicle to identify software or hardware faults, turning what should be a reliable premium vehicle into a trial-and-error experiment. Had this been a minor issue, it should have been resolved within hours—not over a month of delays, uncertainty, and stress. ⸻ My Position: I have paid in full for a 2025 model brand new vehicle which was never delivered in fully operational condition. This constitutes a major failure under Australian Consumer Law (ACL). As such, I am within my rights to demand a replacement vehicle, or a refund in full which Audi penfold Burwood is refusing.

It’s very sad to state that the dealer principal [Name Removed] fails to understand that this is not a major fault or a faulty car. Even his customers service is very poor as I always have to follow up with him on this topic enspite of informing him that I am travelling overseas on the 23rd of September 2025 and will return only in October end. Infact at this point he is only concerned on getting his loan car back with no solution towards my car. This is a serious issue that has now impacted me for over a month. I did not purchase a new car to become part of a product testing cycle. I expect urgent and fair resolution without further delay. Sincerely, Vijay joukani