Best HSBC Home Loans in Queensland Brisbane, Gold Coast, Sunshine Coast, Townsville and Cairns

Ten months ago, I refinanced with HSBC through a comparison home loan service, which managed the process on my behalf, meaning I did not deal… Read more

directly with HSBC at that stage.

On 1 August 2025, I contacted HSBC to access a small portion of equity in my home to fund the installation of solar panels and a battery storage system. Despite more than a month of ongoing communication and numerous emails, there has been no progress toward approval.

I have a 100% clean credit history and have only sought to access approximately 3% of the available equity in my home. Nevertheless, this application process has involved questions that seem irrelevant and unlike anything I have experienced in more than 40 years of applying for credit.

Taking over five weeks (and counting) to assess such a straightforward application is simply unacceptable.

As a result, I have decided to move my home loan away from HSBC in the coming weeks.