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HSBC Home Loans

HSBC Home Loans

1.8 from 32 reviews · View Statistics

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Javvad

JavvadGreater Melbourne (Outer), VIC

  • 2 reviews

Worst Customer services for home loans refinancing

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too much

too muchGreater Melbourne (Metropolitan), VIC

  • 3 reviews
  • 5 likes

HSBC Homeloan.

published

the home loan process does ask for a lot of documents but to be fair I am organized so it took me less than 30 min to pull everything together. Just the usual bank statement, bills, payslips, etc. Caroline Bi has been fantastic I forgot how lovely it is to deal with polite, professional organised people. Looking forward to having a bank to talk to again.

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Ulan M

Ulan MSydney, NSW

  • Verified customer

Conservative bank with competitive home loan pricing

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HSBC loan approval process is a bit protracted, they do ask for more documents than other banks and they do sometime asks somewhat silly follow-up credit verification questions. However our relationship manager was top notch, with timely communication and follow-ups. HSBC is not one of those banks that will throw credit at anything that moves (hint: royal commission), they are conservative, aka old fashioned bank in a good sense when it comes to credit checks. And I'd rather have it that way.

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MissD

MissD

  • 3 reviews
  • 1 like

Home Loan Application

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Ive been a long standing banking customer with HSBC for almost 20 years now and have always found thier customer service great so when they started advertising thier home loan packages with a competitive interest rate I applied for a refinance. I spoke with a home loan specialist at HSBC, was advised based on preliminary information provided i qualified, sent through all required documents and paperwork and never heard back from the loan specialist despite my follow up calls and emails.

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Amy

AmySydney

  • 3 reviews
  • 4 likes

Lose interest on refinance

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Total waste of time

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My dealing with this bank is comparable to banging my head in a brick wall. I can't tell if ots just my loan manager or the bank itself but it's taken over two months to adjust my payment to for nightly payments.

Terrible experience

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Bank promote very atrractive rate but deliver very poor service by asking 100 different documents on several occasions taking very long time to approve. Mine was a refinance from commbank( even though rate was bit high with commbank , I now think I made a mistake by refinancing).
Hsbc even made me to cancel my credit card to get required loan amount. But considering the lower rate I thought its worth to go through little pain for lower rate advantage and finally one month after apprval and transferring my loan to hsbc, all of a sudden Hsbc increased the rate.this is nothing but cheating.

Elaine M

Elaine MMelbourne

  • 4 reviews
  • 4 likes

Poor experience and we regret our refinance

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Ravi G

Ravi Gmelbourne

Cheap marketing

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Terrible. they gave 3.75% in late 2017 and exactly one year after increased rate to 3.85 while they advertise their new home loan rates are as low as 3.7%. Don't trust if they explain unless if there is no change in RBA rates they wont change your rates ..etc

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Sanjeev

SanjeevGreater Melbourne (Outer), VIC

  • 18 reviews
  • 16 likes
  • Verified customer

Very competitive if you ignore customer service part.

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As I can see most reviews are from frustrated customers. But my experience was great with this mortgage. Great discount on interest, no application fee, No annual fee and a little discharge fee. What else do you want dumb people ? Just be a bit patient with initial procedure and your savings will go a long way.

I had to spend my day off going to the HSBC in Melbourne, wasting 2 hours of my time and get nothing

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I had to spend my day off going to the HSBC in Melbourne, wasting 2 hours of my time and get nothing out of it!

Met [name removed] on Collin Street branch to do my refinance, fill up the docs, and at the end of the day, nothing, NOT even a follow up, Not even feedback, he just disappeared, thanks for wasting my time and my credit score!

msdee099

msdee099

  • 2 reviews

Worst customer experience ever

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We got a home loan from HSBC a few years ago and With every enquiry, as simple as rate change based on market, we have got a different relationship manager. I feel like a ping pong ball getting passed one from one person to another repeating myself over and over again and nothing gets done without 20 email followups.
Won't recommend them to anyone!

No contact, no effort, stress central!

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HSBC are the worst! Don't expect to have approval within a reasonable time. Poorest service I have ever received, constantly chasing up my 'Premier Relationship Manager' and then I find out he is on holiday on my finance approval date!!! Complete incompetence from him and the credit team there. AVOID!!!

Very very slow to discharge our loan

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Because HSBC customer service is non existent, no responses to emails, everything takes multiple calls to get any answers, they never ever ever answer phones, permanently on voicemail, we refinanced with another lender.
HSBC wanted 21 days notice to discharge, however although it's a really uncomplicated loan they have now delayed everyone and everything to 42 days and counting.
No reasons, nothing but sad attempts to blame everyone but themselves and their ancient systems and overbearing business processes.
Don't bank with these people unless you wish to be frustrated and angry on a permanent basis.

Mbna1234

Mbna1234Sydney Surrounds, NSW

  • 17 reviews
  • 3 likes

Complete time wasters

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Still waiting very disappointing

published

Applied early October, spent 2 hours on the phone, evaluation rep came over, filled out 7 pages of documents, gave all personal details. Preapproval granted end oct then never heard back. Still waiting to hear back. I've now canceled application - complete waste of time. Rang my current banks retention department & got an immediate reduction in rates.

Jeff

Jeff

  • 3 reviews
  • 2 likes

Don't trust this bank

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Applied for home loan with provided all of the details they requested originally. The customer service is very poor and not sure whether my loan would get approved or not. Happy to pay more interest rates with one of the big four banks and make sure the loan is approved and get better service.

Lakhy

LakhySydney

  • 2 reviews
  • 3 likes

Home loan

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They offered competitive rate of 3.55% variable. I applied for a home loan . The only thing which I don't like was relationship manager is on leave and he will get back to me after couple of weeks because he is in holidays. He could have given responsibility to someone else to get it touch. Willl keep posting

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Lakhy
Lakhy
Helen

HelenGreater Melbourne (Inner), VIC

  • 2 reviews
  • 2 likes

Cheap and nasty

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Don't expect any sort of customer service from these guys. They are slow, process is cumbersome, no communications, always have to chase up and don't brother giving a call back.
Yes their rate is cheap but I rather pay abit more and go to a bank that knows what they are doing.

Kevin

KevinSydney, NSW

  • 3 reviews

they are hopeless , slow as hell

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it's now 3 weeks waiting to get a simple pre-approval, FYI this is something most banks give you on the spot !

initially they said it will take 5-10 business days but on 5th day they said their system cant recognize my identity !!i and needed some more docs (AU passport, Driving license, Medicare etc.) signed by JP. all docs were already provided on day 1 !

its now 16 business days since submission and last follow up reply (i was lucky to get a reply) was our system needed identity confirmation and that delays the process for another 5-7 working days.

FYI, am an AU citizen, my employer and living address have been stayed the same for last 4 years ! not sure how they cannot confirm my identity

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