Best Optus Home Phone Service Providers in Victoria Melbourne and Geelong

Avoid Optus. Landline not ported for 2 months. Only resolved with escalation to TIO and ACCC – Optus failed to complete the porting of a landline number held for over 20 years, despite repeated requests. Multiple Optus staff provided incorrect… Read more

information, stating porting was "not possible" to the new carrier, even after being reminded of Optus' Local Number Portability Code obligations. Optus' suggested solution was to create a new landline number! Escalation to Optus' Customer Resolution Team (sic) was ineffective. The inability to receive and make calls persisted for two months, creating immense stress for an elderly customer and the landline was only ported after escalation to the Telecommunications Industry Ombudsman (failure to comply with the Code) and the Australian Competition and Consumer Commission (anti-competitive behaviour), along with follow-up by the new carrier.