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Based on 121,292 reviews
Launtel Residential 🏆 2024
4.9 (1,479) Summary
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Ryan M. NSW
nbn 1000/50 Home UltraFast11 out of 1011 out of 10. Any issue has always been meet with a want to help. Something very rare in customer service today. Show reply
Mint Telecom
4.9 (496) Summary
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Pasha G AU 2 posts
NBN 100/20My first call to them was my last callI called Mint and set up my nbn with them 4 years ago and have never called them since. The internet has been working flawlessly since then. I haven't had a single issue in 4 years!! Therefore I know nothing about their suppo… Read more · 1rt quality and can't comment on that. Once you have set up your connection with them you probably won't ever need their support. Can't recommend them more.
Energy Trade
4.7 (1,318) Summary
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Sara NSW
Energy Trade reviewgreat communication and clear instructions assistance given when signing up and setting up account
Energy Locals 🏆 2024
4.7 (1,329) Summary
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Loretta M. NSW
HappyRebecca was Very helpful , did everything to help me, definitely recommend Show reply
Kleenheat
4.8 (417) Summary
Alma H. WA
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Helpful Chat Line CSO "Carlie"Had a lovely customer service officer help me today.
I just wanted to enter the competition and no matter what i did nothing would budge it. Usually I would let it go but decided that I wanted this to work, so I communicated with Carlie and she was so helpful and got it all sorted for me. Thank you for going the extra mile, you are a STAR.... Show reply
I just wanted to enter the competition and no matter what i did nothing would budge it. Usually I would let it go but decided that I wanted this to work, so I communicated with Carlie and she was so helpful and got it all sorted for me. Thank you for going the extra mile, you are a STAR.... Show reply
Australia On Line
4.8 (248) Summary
Golden Oldie NSW 17 posts
NBN 50/20More
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Best Internet provider by farI changed to AO recently after nightmares with my previous internet provider. They were so very helpful, switched me on very quickly and talked me through the set up brilliantly. Great speeds too so streaming is far better. What wonderful customer support….so glad I changed.
Globird Energy 🏆 2024
4.6 (2,373) Summary
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Rex Hergenhan NSW
Refund of credit balanceI would like to thank Olivia for being so prompt in replying to my email and organising the payment of the credit which was owing to me. Thanks again
Aussie Broadband 🏆 2024
4.5 (8,316) Summary
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Ben C QLD
NBN 50/20Great NBN providerEasy establishment, quick connection time, speeds are what they advertise. Great provider.
CovaU
4.5 (1,915) Summary
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Palak P.
Experience with representativeI have just joined CovaU recently and called customer and earlier representative was not able to solve my problem. far. Desiree has been really helpful in assisting me with resolving issues with getting old invoices with addi... Read moretion of name for my electricity. She was professional, responsive and took the initiative to follow up on the matter. Kudos! Very happy with her work. Spent two hours with other representative but at the end she did an amazing job. Thank you Desiree Argao
Occom
4.5 (568) Summary
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majidsharifian214
FibreTrouble shootingI am totally satisfied with the support help rectifying the issue
SpinTel Internet 🏆 2024
4.4 (9,598) Summary
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Graeme 2 posts
Wireless Internet 4G UnlimitedReset connectionMarigold gave me clear advice how to fix my connection problem. Excellent thank you
Trikon 🏆 2024
4.5 (347) Summary
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Jason B. NSW
Internet regular drop outsJason from Trikon sorted the issue out for us so we could get on with business.
Tangerine Telecom
4.2 (7,671) Summary
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Abdul M. WA 3 posts
NBN 50/20Good service from Ali!Ali was great. I was prepared to cancel the service due to a bounced payment fee when in reality my card had expired. He promptly reverted the charges and set up direct debit using the new card.
Swoop Broadband
4.3 (355) Summary
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J. Fowler WA 2 posts
Verified Opticomm Fibre 50/20Excellent Customer Service, Solid Internet ServiceFast connection and amazing customer service - Lauren and Caitlin are amazing.
Smart Energy
4.3 (332) Summary
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Abby M.
Good overall experienceJonathan was very helpful, and didn't hesitate to reach out in follow-ups. The whole process getting our battery has been dealt with great ease.
MATE
4.2 (3,183) Summary
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Kwan Tai C. VIC
Verified MATEAmazing Justin with top quality knowledge and supportJustin from the sales team is amazing, thorough knowledge and very helpful. Justin has a good heart helping us addressing our internet issue, he went beyond and above to provide us the best support possible. Professional, kno... Read morewledgeable, friendly, kind and patience. I can't thank Justin enough, he is from the sales team, but he previously worked at tech team, so he is all around super star!
Spintel Mobile Broadband 🏆 2024
4.2 (902) Summary
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Harshita
Great customer service by FrancisReally loved the customer service. I was attended by Francis. He is very professional and friendly. He followed up with me until my issue was resolved. Keep up the good work, Francis. Thank you so much.
Goodtel
4.7 (67) Summary
PJRM NSW 2 posts
NBN 25/10More
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GoodTel is Goodgood so far. easy set up, and good IT support Show reply
OntheNet
4.7 (70) Summary
RAB QLD
NBN 100/40More
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Hell yeah, OnTheNet is the go!OnTheNet have been my ISP for MANY years now and their support has never been wanting. Quick, corteous help is always provided when requested. Sales team are awesome and go out of their way to set up new hardware for seamless replacement (the true defination of plug and play). Cannot recommend highly enough.
Aussie Broadband Mobile Broadband
4.3 (197) Summary
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Tony
Dont waste precious time with Customer SupportCalled this company to get their mobile Broadband plans with either dongle or wifi modem. 15 minutes of repeating everything at least 3 or 4 times they put me on hold and come back to tell me they dont have what they clearly advertise..go and get one from JB HI FI!
What???
Why advertise?
What???
Why advertise?
Kogan Internet
4.1 (2,133) Summary
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Dan Melbourne 2 posts
Fair Incentive NBNGood good thanks thanks hoodBest service solved my problem quickly traver quick thanks
Thanks you
Future Broadband
4.9 (49) Summary
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Schwartzinator NSW
NBN 1000/50High Quality Product without the PricetagAlthough more expensive than the commodity players such as my old provider Aussie Broadband, this service does not use DHCP which has been the cause of most of my outages with them. Static Routed IPv4 and IPv6 mean that this service has not failed once.
Highly performant and highly recommended
More NBN
4.1 (1,062) Summary
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phoa06 VIC
Verified NBN 100/20Gaslighting customer and refusing to reimburse for not providing the serviceNBN outage throughout the entire week that would constantly be due to unplanned outages.
Despite talking to the technical team and confirming the unplanned outages they transfer me to customer service who says they can't reim... Read moreburse or adjust the bill because no tickets were logged. Spoke to someone on customer support who said they would look into it but came back with the same response saying that I needed to raise the ticket each and every time despite them having logs of when all the outages occurred.
Despite talking to the technical team and confirming the unplanned outages they transfer me to customer service who says they can't reim... Read moreburse or adjust the bill because no tickets were logged. Spoke to someone on customer support who said they would look into it but came back with the same response saying that I needed to raise the ticket each and every time despite them having logs of when all the outages occurred.
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Hello, we are sorry to read of your above review. We have sent you a private message to discuss this with you. Thanks, Team More.
Origin Energy
4.0 (11,742) Summary
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Marlena NSW
Good serviceVery useful service by Aidan, and always get back to me and reply to my email when I needed to sort out my bill payment. Recommended him was not enough. Thank you Aidan. Show reply
Rush Broadband
4.2 (238) Summary
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Blake M.
Would not recommend!Regular connectivity issues, needing to constant support on a regular basis due to websites not loading, issues with the router, etc.
Would absolutely not recommend, unfortunately most people accessing Gigafy services don’t really have a choice!
Would absolutely not recommend, unfortunately most people accessing Gigafy services don’t really have a choice!
Moose NBN
4.8 (43) Summary
R D C. WA 2 posts
NBN 50/20More
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Fantastic Customer serviceMarco was very helpful in setting up my modem as I had transferred from a previous company. As a 72 year old pensioner, I am not very good on computers, so required much patience and understanding. Marco didn't rush me, gav... Read moree clear explanations and never made me feel like I was an idiot. Getting much better speeds than I ever had with Westnet. I have had my mobiles with them for years (so much cheaper and great customer service). So when it came to switching nbn I of course checked the reviews, and am pleased I made Moose NBN my choice. Great Australian company with a good customer service ethic.
Internode Internet
3.8 (2,524) Summary
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Sandra T.
Home Wireless BroadbandLiarsInternode is run by idiots. Been a loyal customer for over 7 years. Have never beem treated so appallingly by any company ever in my whole life until now. After constant dropouts for over a year with nbn was offered their bro... Read moreadband service, as a solution to issues with nbn. was told it was 5g and have since learned its only 4g. Was also told if I was unhappy with broadband I could switch back to nbn with no charge. Last week called to get switch back to nbn and was told, there was no upfront charge and that nbn was offering free upgrade to fttp with $100 credit. Nothing but a nightmare since. They have tried to charge my bank account 4 times, for a preoder fee I wasn't suppose to pay for in the first place. which has given me overdraft fees in the tune of $120. They refuse to refund me back and wont fix the issue. Contradicting information from everyone you speak with. Nothing but pass the buck. After 15 hours on the phone yesterday and another 8 today, I'm done. I have now lodge complaint with TIO. When I tried to call back one last time to see if i could get it sorted, have now been told no one will talk to me or help and that I'm being uncooperative. Looking for new provider. Will never recommend Internode to anyone. Final words....RUN if you value your sanity!!!
Lizzy
4.6 (45) Summary
maggie heit QLD 2 posts
NBN 100/40More
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Excellent Customer careIt is a real pleasure to ring the Technical support team at Lizzy for their help. they are always prompt to answer or call back and help with any problems with ease. Thankyou Michael for helping me again today. Also great to speak to an Australian in Australia where no problem is to big to handle Thankyou Lizzy.
Australia On Line ADSL
4.6 (47) Summary
Ridley QLD
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Fifteen years with AOLLast Wednesday had lightning strike, fried Modem, AOL tech staff pulled out all stops to get me up and running back on line with new modem in 24 hours. No one provides service like AOL, an Aussie company I have been with for 15 years, try them please, service delivery is the best you will find ... RN
1st Energy
3.8 (518) Summary
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Lisa B. NSW
VerifiedQuick and easyQuick and easy sign up process, transition from my old energy provider didn’t take long at all, very happy so far
Hi Tony, sorry to read that we've let you down. It's true that we unfortunately don't have any dongles on offer with our data-only SIM plans. If you've the time, I'd really appreciate some further inf... Read more
ormation on where you saw this advertised so we can look into that further. Please don't hesitate to contact us here if you'd like to chat more about this. Best wishes, - Sarah