Household Utilities

Super polite, clear and helpful Solve the problem fast and precisely

Hazel was very helpful and polite and solved my issues diligently

I had a great experience with Drexell on the live chat support team while reconnecting my NBN service. He was patient, knowledgeable and made the… Read more

whole process quick and stress-free. Drexell explained everything clearly, kept me updated throughout the chat and resolved my issue efficiently. Excellent customer service and really appreciated the friendly support. Thanks again, Drexell!

Very professional, quick and clean. Again awesome, I can't fault aussie

Very reliable and dependable service. Their customer service was on point too, and I was very happy with my customer service agent Ambroscia’s assistance.

Advice for any small business is to stay away from Origin Energy. Customer Service is absent and definitely don't lock into a contract.

Have only been a customer for around a two weeks, but I have to say that the signup process, customer service and the speed of the connection have… Read more

all been outstanding. I signed up for the 1000/400 plan and needed to have my NTD upgraded to the new 4-port one. This was all automatically arranged by Launtel online and an nbn appointment booked. I emailed to just enquire about whether the upgrade was necessary as I had a 4-port NTD already. I received a phone call first thing the next morning. Lucy was great on the phone and explained the whole process to me and we ended up having a chat for 20-30 minutes after that. The speeds have been spot on throughout the free trial period, and it's been the same way since the trial ended. The customer portal is really well laid out and as detailed as you're likely to see in terms of information about your specific connection. Plan changes are near instant (I changed from 1000/100 to 1000/400 after install) and the payment options provided are great if you want to pay with a method other than credit card/paypal.

If you care about customer service, this is the ISP to sign up to. I've had 4 different reps contact me via email in the first two weeks, just to make sure everything is fine. (shoutout to Lachie, Jason and Sharu). First impressions are lasting and it's nice to speak to people who genuinely care about internet when you contact your ISP.

Rem from the sales team was very helpful. Explained everything I needed to know and was very easy to deal with. Thanks Rem

Have been with Globird 8 days. I got a bill for my gas that was larger than my friends who has 3 kids and a partner and they all shower every day.… Read more

They also use the stove to cook. I was actually only in the house 5 days as the removalist didn't delivery for 3 days. I had 3 showers and didn't use the stove at all. I've tried to ring them for the last 2 days. I was the 86th person in the queue. After an hour where my position in the queue didn't change at all, I took the option to be called back when I reached the front of the queue. No call back for over 24 hours. Hopped in the shower the next day and of course they phoned back then. Rang back, 82nd caller in the queue. Who has time for this? Going to change to another provider.

I spoke to Rhitz from customer service today, who was very polite and helpful with my issue & hopefully will be able to sort out an accurate meter read for my billing

What an absolute joke of an ISP. Started experiencing dropouts and high latency on my Wi-Fi. I went through every trouble shooting advice given by… Read more

Technical Support and even sometimes did the same thing again. had the issue for over 4 weeks. Bought new Wi-Fi mesh system, bought new modem etc. Finally did an isolation test direct from laptop to the NBN port and did not experience latency so they stated it was my issue despite me continually explaining dropouts high latency at peak periods. Continually requested NBN technician and they would not agree to send one. In the end went to a new ISP and have no latency or drop out issues. Do not use Exetel poor service and terrible customer support.

Silverster was everso helpful and a pleasure to resolve my Router replacement. Please also a wonderful hello to Tracey from my past dealings. A great team at Flip

Mansi was great at helping navigate modem error during initial setup. Helped walk through it and resolved the issue.

Diana answered all my questions with great patience and kindness, and was extremely helpful; she successfully resolved my issue. It was a very satisfying experience.

Super helpful and friendly service. Easy set up, no down time, great follow up.

Melissa from Sales provided great assistance in signing up my new address, offering previously unknown discounts on a long term no lock in contract. exactly what i was looking for. thank you

One decision to change providers, I receive conformation promptly. I also had a couple of questions that were submitted and again a prompt response. Very happy with the service provided.

Dodo customers services team was so quick to answer my phone call and they did connect my internet with my new modem so quick. They are so professional and helpful. Thank you dodo staff. Keep up the good work.

Thanks, to Pauline!!!! Super quick and all dealt with in minutes!!

I rang Mate with a query about charges. Cameron was extremely patient and helpful. He was also very kind as I asked him to repeat the information. He is a very good operator at Mate and does a wonderful job of relating to customers.

Beware of this company and it's worst company policy in billing system. With the excuse of so called terms-condition, charged for almost 21-22 unused… Read more

days. Discontinued service on 9th of the month and upon asked for refund for entire month, given the excuse of terms-condition signed that the charge shall be applicable for entire month and no refund.

When compared to other internet plans in the market, really found that these guys anyway charged you more even for 20 MBPS plan compare to the market, whereas other companies gives you at least 25-50 mbps in the same price.

Super worst and never recommended to anyone else

Voit service is rubish This service is crap customers have to call 10 times for the call to go through and it leave a miss call on the other end but it dont ring. Avoid at all cost

Have been a customer with Australia Online for over 20 years. Solid products, fair pricing and exceptional customer service. Australian owned and… Read more

staffed, require assistance - you'll be pleased to speak to someone located in Australia! Give AOL a go, you won't be disappointed!

After power outage a desktop handset would not reconnect. Alpha helped me walk through the options to reset the handset and restoree it's functions.

Very very helpful, when joining up to Leaptel from another company, highly recommend, and Hue was very helpful.

I've been an Internode customer since the 1990s when they first brought dial-up to the bush, then we moved to Melbourne and stayed with them. They've… Read more

done downhill from a local Adelaide-based service to a non-service. Our NBN regularly drops out (which may be NBN, not Internode's fault) but you go to internode's "check for outages" page and there's a box to type your address, which is like a screenshot - it doesn't work, basically, and their outages page is not configured for phone screens (hello? Internode? when I need to check for outages I can't do it on a browser on my computer, can I). So I have to phone and get someone in the Philippines, who is always very nice, but is generally none the wiser. I know Internode stopped taking new customers for home internet some time ago, and it seems they've stopped looking after the customers they have, too. When I go to a new ISP it won't be their parents, iinet or TPG, for starters.

Very easy company to deal with, Haydee was extremely helpful.

Not only was this brilliant service, informative, understanding of concerns, but a no nonsense let's get efficiently. Angelica, customer service award for next 3 years.

We are extremely happy with our switch to Amber. Just comparing our monthly electricity bills is enough to justify the switch: Without Solar - $750 With Solar (no battery) - $350 With Solar and battery and switch to Amber - $30

Have never written a review but the customer support was so incredible anything short of not writing a testimonial would be criminal