Household Utilities

Wouldn't even give one star. Cancelled service, had to give 30 days notice and it wasn't noted. Rang next day and it was made official. Received full… Read more

invoice which should have been pro-rata. Have been on phone over 2 hours and been transferred 5 times to fix this. Reason for cancellation - inconsistent and non-existent notification of many outages - mostly planned. Too expensive for service in comparison to other providers. Put fees up twice without notice.

Heidi was a great assistant and was very knowledgeable thanks

Tony did a great job to me. He supported me in fixing my new wifi setup.

Our experience was excellent. The support person was very fast to identify the problem and talk is through it. Back on line in a very short time. Easy to understand instructions and very patient with us. Five stars from us.

Great customer service from Neval, made my enquiry very quick and easy

Tired of waiting forever on the phone, and when you finally get onto someone they have poor spoken English and are difficult to understand. So… Read more

frustrating. Found out the call centre is located in the Philippines. No longer in Australia which is very frustrating. And reduced my plan from 10% discount to 3% discount without any discussion. Add to that a 44% increase in the daily usage charge. 10 times that CPI. I have been a loyal customer with Origin for decades but there's no advantage to staying with Origin.

We have been with Launtel ever since we finished building our home in 2020 and they have always been amazing at sorting out connections, providing… Read more

advice as to best products, and resolving any concerns.

Recently, the physical NBN connection to our house needed to be relocated due to renovations, with a number of complications (nothing to do with Launtel) along the way to having it reconnected.

During this process, we have very much appreciated the support of Alex from the Launtel team, who's quick responsiveness and regular check-ins throughout this process, gave us confidence that there was eventually going to be a solution. Further, we were impressed at the speed in which Alex was able to follow up on our issues directly with NBN, in a highly efficient manner, arranging NBN appointments within just a few days.

Of course, the above doesn't even take into account the fact that Launtel also offer the best available internet speeds, which was the reason we approached them in the first place.

Highly recommended

The customer service by staff such as Mary Jane is excellent. My call was answered quickly. The portal is easy to access and manage. We transferred… Read more

from another provider to Tangerine on a Monday afternoon and our modem was delivered on the Wednesday morning.

Olivia.So far I am confident that Olivia can help with my enquiry.

Thanks for your assistance in changing my provider to CovaU. I have opted for SolarMax NSW Essential Residential TOU. My phone call was answered quickly and the representative was very professional. The process was seamless and didn't take very long.

Milan from Exetel was extremely helpful, patient and knowledgeable in regard to switching my NBN plan to the One NBN 500/50. He made a relatively… Read more

complex process easy for me. Thank you Milan Also, I'm very pleased that the new plan is cheaper than the old plan

You get what you pay for. We moved services from Aussie Broadband and two months later we are going right back with them again. Flip may be cheaper… Read more

but their service was constantly slower and cut out every second hour and then two months in the internet just was not working at all. Phoned up customer service and I really was not impressed. He kept treating me as if i was some dottled OAP that had never used a router before. He kept saying it must be hardware after 45 minutes. Try another device. By the time he had asked me to try the 5th device I had had enough and told them to terminate the service and went back to Aussie Broadband who had the service up and running within an hour with no issues at all. Flip i would give them a flip alright flip the bird at them

Excellent Service no delay. very satisfying and speed is as expected.

Kuldeep Panchal did an excellent job of explaining how to fix my internet problems. He was patient and thorough. Very appreciative of his work.

I rang more telco to transfer my husband mobile service. MJ from sales was very professional and very helpful she explained the transfer very well… Read more

leaving me very satisfied and happy with the service. I highly recommend MJ she is very professional and explained the transfer very clearly Regards Maria

Mint are fast, reliable and provide amazing service. I lodged a ticket to ask for my NBN to be upgraded to a faster plan. They replied with in 10… Read more

minutes saying it had been done. Never had an issue with them, never failed to provide anything but good service.

absolutely ridiculous the app and site are useless, ive been without gas for 2 months and had my account closed without informing me then i asked if… Read more

i can just sign up with another provider to be told i can, then to call another provider and be told because of what 1st energy did we have to get them to reconnect it to change over, so ive been waiting for it to be turned back on to then call and be told its closed and have been lied to 2 different times by 2 different people that my gas is being reconnected for a week and a half to go by and i called today 25 june to find out its not even on the service order and now i have to wait for a call from the sales team.

Good and quickly service. Staff friendly and helpful during service

Always easy to deal with, online chat is perfect. Thanks again.

Cameron was brilliant at understanding the difficulty in connecting Fibre to the premises, and that we simply wanted to go back to Fibre to the node… Read more

to avoid delays and further expenses in Fibre to the premises or curb. Got us up and running within 24hrs knowing we had been without internet for a week already due to Fibre to the premises issues and delays.

Beware of this company and it's worst company policy in billing system. With the excuse of so called terms-condition, charged for almost 21-22 unused… Read more

days. Discontinued service on 9th of the month and upon asked for refund for entire month, given the excuse of terms-condition signed that the charge shall be applicable for entire month and no refund.

When compared to other internet plans in the market, really found that these guys anyway charged you more even for 20 MBPS plan compare to the market, whereas other companies gives you at least 25-50 mbps in the same price.

Super worst and never recommended to anyone else

Voit service is rubish This service is crap customers have to call 10 times for the call to go through and it leave a miss call on the other end but it dont ring. Avoid at all cost

Australia Online (Also known as Lizzie these days) have been my service provider for nearly 30 years, providing various services. Internet, email,… Read more

Web hosting, NBN phone, etc. I have not had to call them often and they don't work in the middle of the night, but when you do call them they answer. Then they actually fix the problem. They don't just fob you off.

If it's a tricky problem, it doesn't seem to faze them, you could never get this level of service with some of the larger providers.

Really highly recommended by me.

I called Peter this morning & he was able to help very quickly with our phone problem. Thanks Peter. Janelle.

I had a bit of an issue when trying to sign up as the SMS verification was not working(bit of a worry for a IT company and no notice of this on… Read more

home/sign up page) I had to use chat line and they sent me a link to fill out a form. (no copy given/recordered) I received an email 1 day later to call and process payment. All good to go, received my new modem promptly but was not correct order I wanted eero 7 pro + 1 mesh, only obtained one. Day 1. Contacted Chat line to sort issue out was a bit of a wait and agreed order was incorrect, could not pay over chat had to wait for invoice. Obtained invoice but amount was incorrect as they were trying to charge postage again. Day 2 back onto chat line, agent Bryce was instantly available, great, finally sorted, postage waived, all paid, just have to wait then connect. Even though this was a time waster, mistakes happen, the company know how to resolve in customer favour, lets hope we can have a good relationship form her on with NBN service. I have moved from Aussie (getting to greedy and poor customer retention after about 5 years), moved to Spintel for about 2 months(constant dropouts, poor service, poor website), lets hope Leap are good, my friend has been on here for years and no complaints.

Heidi was very honest and vefy easy to deal with. Great service. Thank you.

Having been an Internode customer for more than 25 years I decided to cancel, due to their price increase. Internode was by far the best ISP in the… Read more

Australian marketplace, but has gone dramatically downhill since TPG took over. Their price-service ratio is now 100% weighted in favour of TPG.

Don't go there!!!

I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help.

I am impressed that Amber uses the AEMO data to enable my 14 solar panel and battery system to draw from the grid and give back to the grid at the most economic times for me and to provide power for others. Love Amber's thinking.

Moved over from Superloop and was transferred within 5 minutes. When I am loading websites, downloading content and doing other day-to-day activities… Read more

are much faster than with Superloop or any other provider I have had previously; I have noticed my smart home camera system and lights are more responsive as well (only changed provider, not the modem or anything else).

Their website, online portal and data is the best I’ve seen. The static IPv4 is a great addition.