Household Utilities

Your customer service agent sorted my Internet issue efficiently and thoroughly

Very good response from Hazel to my issue as a first time customer

Theresa from the accounts team was very helpful. The wait time on the phone wasn’t long. Good job team

Very helpful advice to get an older system activated and nothing was a problemo

I have been with energy locals for a while now. Electricity prices are fine. However my gas bill is $700.00. Too high . I will have to switch . Sick of being ripped off along with excuses.

Have had a mostly good experience with Launtel, been with them for around 5-6 years. I would have treated customer service 5 stars, till the last… Read more

time I called. I rang because I was paying for the 500/100 tier but only receiving 200-250 mps. So I tried to get what I'm paying for. The disinterested kid on the other end tested a few of my devices and my macbook alone was getting up to 400mps. He told me that that's what they expect to get to. I said something to the effect of "but then you should be advertising that rate- but you're telling and charging 500- your company has set my customer expectation to be much closer to 500". Crickets and no F's given. :( He told me that unless I buy the latest modem tough bikkies andended the call. (I bought my current $160 modem because of launtels recommendation when I joined them- which extra sucks when I had a FREE optus modem) That's definitely not the usual rate of service I got with launtel, but it burned to be honest. So i dropped down to the 250mps tier and looked for another provider. I'm a single mum and life got in the way. I ended up not transferring.

Now (August 2026) I've just opened an email to see they're bumping up the price to over $127 per month!!!

I saw another reviewer mention this same price increase and Launtel respond with "Their costs" argument. I understand the business has costs, but when all you do is internet- no home phone line, no entertainment packages, no insurance benefits, no bells and whistles- and your CHEAPEST plan STARTS at $127.75 per month, somethings very wrong.

Your price was always premium as far as my extensive research showed. That was reluctantly bearable, but your costs are no longer translating to value. I'd rather not have to do the Telco research again but my hands has been forced- your competitors are too strong and more affordable.

Today the Origin representative was very helpful and attentive and understanding and sorted out all my problems very quickly and effectively I appreciate the time and the consideration taken

Call was attended quickly, Realyn solved my log-in issue. She is professional and polite throughout the call.

A real pleasure to interact with an intelligent english speaking tech guy, highly recommended.

Peter Thank you Peter. You reply my email about request change my email address quickly.

I called today to make a phone payment on my electricity account & discuss account details & future payments & John took care of everything with absolutely no problems.

Very good service, easy instalation. Had no dramas at all

helpful and very convincing. provided options and gave me time to think and make a decision.

Had to get my NBN internet reinstalled. Thank you Dhanesh it was the BEST EVER Telco experience I have ever had. He guided me through everything so easily. I am 74 so not very savvy.

Try her best to help being very friendly and happy to wait

Great customer service. Consultant was very helpful on the line

Honest, trustworthy and personable customer service! I haven't had a negative experience in the 7 or 8 years that I've been a customer with Mint Telecom.

Consider we have installed solar, our bills are ridiculous! I rang up to fix a bill and asked why I hadn't been getting direct debited like normal.… Read more

The lady on the other end barely spoke English. Now, I'm not racist but seriously! Please employ people that speak clearly. I don't know what I'm agreeing to.

Zoe was very helpful and sorted out my query promply. It's a pity my account is going to lose the 38% discount (down to 15.5%) in the next few months.

I had been dealing with Wi-Fi issues for the past couple of months, and Justine was absolutely amazing in helping me get everything resolved. Justine… Read more

was patient, professional, knowledgeable, and took the time to properly understand the issue and find a solution. I really appreciate the excellent customer service and support. Thank you, Justine, for all your help.

Daily drop outs - not acceptable in current environment – Have been with Spintel for exactly four years (Bulimba, QLD). All well and good until the daily drop outs started in the last 3 months or so. Given… Read more

my other half and I work from home, that's just not usable NBN. I could call and join the call centre run around - but with a few clicks I've moved to a new vendor; cheaper (from 100GB to unlimited) and working.

Voit service is rubish This service is crap customers have to call 10 times for the call to go through and it leave a miss call on the other end but it dont ring. Avoid at all cost

Australia Online (Also known as Lizzie these days) have been my service provider for nearly 30 years, providing various services. Internet, email,… Read more

Web hosting, NBN phone, etc. I have not had to call them often and they don't work in the middle of the night, but when you do call them they answer. Then they actually fix the problem. They don't just fob you off.

If it's a tricky problem, it doesn't seem to faze them, you could never get this level of service with some of the larger providers.

Really highly recommended by me.

Hi, Alpha, was able to solve my issue. Timely execution Was a great help.

Their online help is very responsive, and helped me to reset my account in no time. I'm really happy and appreciate their prompt assistance!

Excellent customer service! Debbie was super helpful in assisting with activating my line. She was patient on the call and also followed up to ensure… Read more

the advised steps was able resolve the issue, while monitoring in the background. This was really important during a stressful period. The Yomojo network has been good and the internet speed is quite fast.

Having been an Internode customer for more than 25 years I decided to cancel, due to their price increase. Internode was by far the best ISP in the… Read more

Australian marketplace, but has gone dramatically downhill since TPG took over. Their price-service ratio is now 100% weighted in favour of TPG.

Don't go there!!!

I called for assistance regarding billing and lovely Ms Angelica did not disappoint, so grateful for she’s always ready to help.

Always fast, stable connection, great customer service, Havent had any issues with them at all

Poor service rang many times no call back , received emails , replied and asked to be called nothing… app does what it wants , imports power at high prices even when your 95% full and are in self consumption mode