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Optus Home Phone

Optus Home Phone

1.6 from 108 reviews

See the Best Home Phone Service Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
5
4 star
8
3 star
5
2 star
11
1 star
79

Kerrik59

Kerrik59Greater Melbourne (Metropolitan), VIC

  • 2 reviews

NBN Nightmare

published

Trying to get inbound calls to home of my elderly parents. Transferred to Optus to be part of bundle arrangement with NBN. Home phone was not disconnected but not connected either. Then Telstra and Optus decided to squabble over it. Took 3 weeks to be able to make and receive calls. since the squabble can make calls but all incoming calls go straight to voice mail . My father is incapacitated so they wont check anything without seeing him, we have had technician out all he did was check that the phone rang. Sick and tired of all drama associated with this - why we have to go on to NBN God only knows! A nightmare for my parents


Coco

Coco

  • 19 reviews
  • 11 likes

Optus -Phillipines call centre, ask for call reference that you can give the telecommunications ombudsman (180 0062 058)

published
Transparency
Customer Service
1 comment
Coco
Coco
Big Bad Bill

Big Bad BillSydney, NSW

Optus - simply the worst

published

Being forced to switch to NBN. Optus sent a nice letter with a link that asks you to commit to their NBN service BEFORE you can see what you are committing too. Only an idiot would agree to that. So forced to do everything via the phone (way to go Optus making your phone numbers to easy to find on your webpage) - chap at the call centre gets everything wrong all the time, even when you politely point out the errors he still can't amend them correctly. Never encountered a company so clueless and with such a poor approach to customer service.

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Customer Service
Jay

JaySydney, NSW

NIGHTMARE OPTUS HOME PHONE

published

Frank

FrankBelmont

  • 2 reviews
  • 1 like

Hopeless

published

I'm pretty sure you need to take an IQ test to work on their help line and if you pass, you don't get the job. Or maybe the problem is that they can speak but not understand English. Their greatest fear seems to be that a staff member might be doing nothing for a few seconds before answering a call. That's why it usually takes at least half an hour for a call to be answered. The most you can wait is 90 mins. At that point they will just cut your call off. Why can't I give them a lower rating than one?

Transparency
Customer Service

Jim

JimSydney Surrounds, NSW

  • 2 reviews

Why can't I select no stars? Stay away from Optus!

published
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Customer Service

Atina A.

Atina A.Sydney, NSW

Optus Usernames

published

Before you could have 14 differents emails with Optus. Now you have to submit your request and go through them, I can't delete or add usernames anymore.
Going through them is a nightmare, you wait almost one hour before they answer and then often they don't understand what you want.


Sue F

Sue FSydney, NSW

  • 4 reviews
  • 1 like

Absolutely dreadful customer service

published
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Customer Service
SophieD

SophieDGreater Melbourne (Outer), VIC

Pathetic customer service - support - product = Optus

published
  • +1
elmer fudd

elmer fudd

  • 2 reviews
  • 81 likes

shocking Service

published

I had my home phone & Fetch tv with Optus but moved to telstra The service was shocking & the staff were not very helpful The service is one of the worst

Customer Service

trompfy

trompfyGreater Melbourne (Outer), VIC

  • 153 reviews
  • 43 likes

Excellent

published

I have had my Home Phone and Internet with them since 2011 but I recently got YesTV by Fetch in 2015 because I enjoy having to record and watch live TV. The staff have been helpful and the service is amazing.

Customer Service

Dr A

Dr APerth, WA

Useless

published

They take your money and we have no service. Switched to NBN and they said they didn't "migrate" it properly. Our old business number has gone and we can't get it back. Took them 6 weeks to give us another number. They have also over-charged me $600 for a year for a mobile service a advised in writing to be taken away. Not in the new contract I signed which I thankfully found a hard copy of as when I tried to retrieve my contract it says deleted 3 weeks after signing. Funny that


Incompetence used my landline and gave it to a new NBN customer

published

How is this for incompetence. I notice my landline was not working. Called Optus. After 3 calls and waiting for over 90 minutes, I am told they accidentally allocated my landline number to a new NBN user. I am not on NBN. I have had my landline number for 4 years. How does this happen. Now I have the inconvenience of waiting for this to be resolved and I have to do the running around and all the while I am without a landline and I work from home.


G.M.

G.M.

  • 4 reviews
  • 2 likes

Optus still sending me bills even though service cancelled and router returned

published
burnt hand

burnt handSouth East Queensland, QLD

  • 12 reviews
  • 6 likes

Accounts dept not good

published

I am on a month to month wireless broadband at $70 per month which seems okay. However last week I received an invoice for $137.74 stating Iwas behind and would be receiving late fees. Considering this is the only correspondence I have received regarding this matter it seems a little unethical. Also I paid the first payments straight away and, although there is a visa record, it is impossible to find a detailed history from Optus. My credit rating is very important and it worries me that I could get a negative report on such a trifling amount.

bat

batGreater Melbourne (Metropolitan), VIC

  • 36 reviews
  • 16 likes
  • Verified customer

Can I give a negative five rating? Please

published
Customer Service

Jenikaph

JenikaphMelbourne

  • 2 reviews
  • 6 likes

DO NOT USE OPTUS

published
Customer Service

sue

sueAdelaide

Terrible customer service especially for elderly people

published

My mother has a home phone with optus and over the last 12 months it has been out of service for up to 4 days a week and was off for over two months at one stage. She has had no help at all at the optus shop and the wait on the phone to try and call them is up to 1.5 hours. They also don't seem to understand that you cant call if your phone does not work. I finally got progress with the online chat but the fight about billing for non provided service is still continuing. It seems that they are deliberately making is impossible for older people who don't have access to internet to contact customer service.


Damo

DamoBrisbane

Shocking customer service

published

Landline not working for 3 weeks. Three service calls from Optus , technicians didn’t turn up 3 times , over it , cancelled landline.


Good Grief

Good GriefPerth

  • 2 reviews

Completely and utterly useless.

published

Try and get through to someone...anyone at optus is simply impossible. There are no humans actually employed by them. They are just a bunch of automated voices on the phone giving you instructions on how to contact them which just directs you to more automated voices. So you go round and round in circles never achieving anything! Its like you are stuck in some mad maze which has no beginning or end. Dont bother they arent worth the effort.


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Questions & Answers

Joan

Joanasked

I made an overseas call on landline yesterday. How can I find out how much it cost?

1 answer
Bec
Bec

You can just call Optus and they can give you a time and a cost, don't let them tell you they can not as they can ok. But you will be suprised as I have mad calls to Croatia and it's been cheeper to phone by land line than these $10 overseas cards you can use from any phone and less numbers to enter.
Always remember if your bill is to high to ask for an extension,/ payment deal that have to honor your change in surcomstance.
Wishing you the best Bec xo


Teresa

Teresaasked

i joined the phone plan yesterday but i don't want this phone anymore,can i return it and change the tariff package?

3 answers
Teresa
Teresa

it's a mobile plan, iPhone6s, 86 dollars per month.

If I can change the plan, what should I do and how much should I pay.

Thank you

one-tel
one-tel

Are you talking about a home phone plan or mobile plan? There is a big difference between the 2, if you give me a bit more information I might be able to help you. You don't need to give any names/address/or any other details just plan type cost and what type of bundle plan you have got.

Teresa
Teresa

phone plan,iPhone6s,86 dollars per month


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