Last year, our family considered getting a landline installed but although we spoke to Optus we decided to stick to our ISP for a new landline. Optus nevertheless managed to 'take over' our NBN setup as part of supposedly "helping" us get a landline with them and our ISP had to contact them to get that stopped. We phoned Optus the next day to ensure the landline was completely cancelled. Then, just last week, a bill arrived in the post requesting $50 for this landline service, one we had never used and we were shocked that suddenly Optus was tr...

Optus is the most incompetent, anti customer group of non professionals in the Communications industry. They cannot communicate themselves, Hide behind walls of meaningless web based "service portals" hiding he contact phone numbers to the best of their ability. If and when you actually get to speak to a person all you get are platitudes, lies and inaction. They make promises. They never follow through. The incredible farce that insured in my numerous calls to cancel my account was amazing.What ever you do be extremely careful when dealing with...

I very surprisingly received acknowledgment and understanding from my usual honesty about our circumstances and limitations regarding a late bill
It was a refreshing experience to have telling the truth being acknowledged
Thank you Optus

I've just spent the last most infuriating 4 hours of my life on the phone with Optus talking to a minimum of 16 different incompetent customer service people all based in India.

I was following up on an approval given by one of the CS people who agreed to extend the switch off date for our home cable phone service by 15 months as we can’t move to the NBN for medical reasons at this time. We were promised an extension to be confirmed in writing and as no letter had been received I was following up. It’s been a nightmare day dealing with them, ...

We moved into our new house in June last year and we still don't have reliable internet.
I have spent hours on the phone and live chat and they keep saying they will send someone from their team or the NBN team out but they are always cancelled to so "troubleshooting" as the "back end".
It took months to get connected (sent our 5 technicians from the NBN but were all from the wrong department) and when we eventually got it connected it drops out many many times a day.

Not worth rating!! Countless phone calls to get my internet working after organising my relocation to another address prior moving and was assured there will be no issues.
STILL NOT WORKING.
Don’t ever go with Optus.

My concern is not with the product but the service (or lack thereof). It is simply too time consuming to try to get a simple answer to a simple problem.

Don't go with Optus, it's just not worth it.

The amount of issues we have had with Optus is obscene that I don't have the energy to list it all. The main points are having constantly been overcharged, disconnection of phone line for no reason, constant drop outs and countless hours spent dealing with their "customer service". Just don't do it.

We ended up having to go to the TIO.

Trying to get inbound calls to home of my elderly parents. Transferred to Optus to be part of bundle arrangement with NBN. Home phone was not disconnected but not connected either. Then Telstra and Optus decided to squabble over it. Took 3 weeks to be able to make and receive calls. since the squabble can make calls but all incoming calls go straight to voice mail . My father is incapacitated so they wont check anything without seeing him, we have had technician out all he did was check that the phone rang. Sick and tired of all drama associated with this - why we have to go on to NBN God only knows! A nightmare for my parents

Optus website states
"Listed below are the porting times / days, between providers. It can take 15 min to 4 hours for a port to complete during these times:
•Mon–Fri: 8am–8pm AEST
•Saturdays: 10am–6pm AEST (except national public holidays)

For requests outside of these hours, your service will remain active with your existing provider until the next porting day."

However after the NBN was installed . A 88 year old with angina and breathing problems, who lives by herself , who was on priority assistance with Telstra is still waiting for her number to be ported.

The paper work was received by Optus over 2 weeks ago and as yet the 88 year old has the NBN but no telephone number....

Being forced to switch to NBN. Optus sent a nice letter with a link that asks you to commit to their NBN service BEFORE you can see what you are committing too. Only an idiot would agree to that. So forced to do everything via the phone (way to go Optus making your phone numbers to easy to find on your webpage) - chap at the call centre gets everything wrong all the time, even when you politely point out the errors he still can't amend them correctly. Never encountered a company so clueless and with such a poor approach to customer service.

Trust me save yourself the absolute headache!!! Go with anyone but them!!! Since the nbn so many issues even wirh internet...keeps dropping out...Do not waste your money!! Absolutely rubbish and pathetic service when you call. These people don't and can't help. The only thing they are good at is brushing you off to the next person...and lying.
My home phone had no dial tone. Three times this has happened. I found out they keep de-registering my number even though i pay my bills.

I'd call optus tech support & cust service (it's all rubbish), ...

I'm pretty sure you need to take an IQ test to work on their help line and if you pass, you don't get the job. Or maybe the problem is that they can speak but not understand English. Their greatest fear seems to be that a staff member might be doing nothing for a few seconds before answering a call. That's why it usually takes at least half an hour for a call to be answered. The most you can wait is 90 mins. At that point they will just cut your call off. Why can't I give them a lower rating than one?

We informed Optus of our move 2 weeks beforehand. They say they sent someone out to connect our new phone line which we need for internet to run a home business. A week later they tell me that the connection was done via the exchange (so they lied). Then another week passes, countless phone calls, transfers and on hold for hours still no resolution. I lodge a formal complaint on their website, says they will be in touch in 2 days..another week passes..more phone calls still nowhere. So 3 weeks after the move still no resolution and no managers ...

Before you could have 14 differents emails with Optus. Now you have to submit your request and go through them, I can't delete or add usernames anymore.
Going through them is a nightmare, you wait almost one hour before they answer and then often they don't understand what you want.