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Optus Home Phone

Optus Home Phone

1.6 from 125 reviews · View Statistics
See the Best Home Phone Service Providers in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

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    1.3 (17)
  • Customer Service
    1.3 (23)
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dawnric
dawnricSydney, NSW
  • 2 reviews

Wish i could give 0 stars

published

In May they allowed another company to disconnect all my services. It took 10 days of me continually ringing their call centres for someone to realise what hap happened. Now its August and i have been without all services for 8 days and am receiving no help. For God's sake don't touch them!

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Gra007
Gra007AU
  • 2 reviews

Shocking very bad

published

Optus is terrible and very unhelpful. painful long conversations with their overseas call centres and end up with zero resolution. They are so beyond useless it’s slightly funny. I’ll next have a service with them again.

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Nicholas
NicholasCanberra 2600, ACT
  • 4 reviews
  • 1 like

Their Incompetence amazes me, overcomplicated processes

published
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Jitterbug
JitterbugSydney
  • 6 reviews

Worst customer service ever! If I can give 0 star I would

published

Terrible customer service, kick you around departments like a ball. Waited on the phone for over 3 hours and everytime they ask you to wait for the transfer please anticipate your line will be cut purposely. Talked to over 7 optus staff from different departments and nothing is solved. I lost my long used business number that I carried over from other provider and paid the bills for nothing! Optus staff made a mistake connecting my nbn service to the wrong address and disconnect everything including the internet and phone without my consent! I also have over $300 credits in my account also gone without notice! Unbelievable!

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Ant H
Ant HGreater Melbourne (Metropolitan), VIC
  • 8 reviews
  • 14 likes

Terrible service , and no customer support that will do anything

published

Poor, and consistently poor NBN reception despite numerous calls. Inept and inaccurate billing. Dreadful customers service . Their app for customers seems designed to prevent the customer getting any facts on their service.
Recommend you avoid them , as once you are signed it, takes a huge effort to go through all the Optus loops to get out!

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Leigh
LeighGreater Melbourne (Metropolitan), VIC

it is terrible,no one care or no where to complain

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dbf
dbfRichmond-Tweed, NSW
  • 3 reviews
  • 2 likes

Optus. Yes? No.

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Marian P.
Marian P.Greater Melbourne (Outer), VIC
  • 17 reviews
  • 19 likes

Their Customer Service

published

Trying to get a response from Optus is very difficult. If I ring on the phone, pressing numerous numbers, I have to wait with the Optus music then get through to an overseas operator. I get passed on to different departments. More waits. It’s very frustrating indeed. If I private message them on Facebook, I never get a reply back. Ever. If I go to the chat box on the Optus app, (when the app is not down due to maintenance),I get an automated message saying they will get back to me. When I go to the actual Optus store in my area, if I don’t find it closed, there are long waits to be served. My goodness Optus. I think you really need to lift your game. Giving you two stars out of five rating is being generous.

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MDW
MDWSydney
  • 12 reviews
  • 16 likes

Appalling service for the simplest thing

published
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Home Phone Service Providers

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Laura
LauraIllawarra, NSW
  • 6 reviews
  • 3 likes

Awful Company - They Lie Over the Phone & Still Send Out Bills for a Cancelled Service

published
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Bill R
Bill RGreater Melbourne (Metropolitan), VIC
  • 54 reviews
  • 46 likes

Cant give them a minus 100 so here goes

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Rosanna L.
Rosanna L.Goulburn Valley, VIC
  • 2 reviews

Professionalism and compassion combined!

published

I very surprisingly received acknowledgment and understanding from my usual honesty about our circumstances and limitations regarding a late bill
It was a refreshing experience to have telling the truth being acknowledged
Thank you Optus

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Vita
VitaSydney
  • 10 reviews
  • 10 likes

If I coud give optus a negative 100 on this review I would! The most incompetent company in the universe!!!!

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Travelling al
Travelling al
  • 5 reviews
  • 2 likes

Optus is not capablle of getting our internet to work

published

We moved into our new house in June last year and we still don't have reliable internet.
I have spent hours on the phone and live chat and they keep saying they will send someone from their team or the NBN team out but they are always cancelled to so "troubleshooting" as the "back end".
It took months to get connected (sent our 5 technicians from the NBN but were all from the wrong department) and when we eventually got it connected it drops out many many times a day.

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Frank
FrankSydney, NSW

Your a joke!!

published

Not worth rating!! Countless phone calls to get my internet working after organising my relocation to another address prior moving and was assured there will be no issues.
STILL NOT WORKING.
Don’t ever go with Optus.

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Questions & Answers

Joan
Joanasked

I made an overseas call on landline yesterday. How can I find out how much it cost?

1 answer
Bec
Bec
Teresa
Teresaasked

i joined the phone plan yesterday but i don't want this phone anymore,can i return it and change the tariff package?

3 answers
Teresa
Teresa
one-tel
one-tel
Teresa
Teresa

phone plan,iPhone6s,86 dollars per month

Get an answer from our members and Optus representatives

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