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Optus Home Phone

Optus Home Phone

1.6 from 113 reviews

Reviews

1.6

113 reviews
5
(5)
4
(8)
3
(5)
2
(11)
1
(84)
  • Transparency
    1.0 (8)
  • Customer Service
    1.3 (13)
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Vita

VitaSydney

  • 8 reviews
  • 6 likes

If I coud give optus a negative 100 on this review I would! The most incompetent company in the universe!!!!

published
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Customer Service
Travelling al

Travelling al

  • 3 reviews
  • 1 like

Optus is not capablle of getting our internet to work

published

We moved into our new house in June last year and we still don't have reliable internet.
I have spent hours on the phone and live chat and they keep saying they will send someone from their team or the NBN team out but they are always cancelled to so "troubleshooting" as the "back end".
It took months to get connected (sent our 5 technicians from the NBN but were all from the wrong department) and when we eventually got it connected it drops out many many times a day.

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Customer Service
Frank

FrankSydney, NSW

Your a joke!!

published

Not worth rating!! Countless phone calls to get my internet working after organising my relocation to another address prior moving and was assured there will be no issues.
STILL NOT WORKING.
Don’t ever go with Optus.

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Barbara

BarbaraSydney, NSW

  • 4 reviews
  • 7 likes

Too time consuming to try to talk to someone

published

My concern is not with the product but the service (or lack thereof). It is simply too time consuming to try to get a simple answer to a simple problem.

Customer Service
Lach

LachCentral Highlands and Goldfields, VIC

  • 3 reviews

Too many issues to list.

published

Don't go with Optus, it's just not worth it.

The amount of issues we have had with Optus is obscene that I don't have the energy to list it all. The main points are having constantly been overcharged, disconnection of phone line for no reason, constant drop outs and countless hours spent dealing with their "customer service". Just don't do it.

We ended up having to go to the TIO.

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Customer Service
Kerrik59

Kerrik59Greater Melbourne (Metropolitan), VIC

  • 2 reviews

NBN Nightmare

published

Trying to get inbound calls to home of my elderly parents. Transferred to Optus to be part of bundle arrangement with NBN. Home phone was not disconnected but not connected either. Then Telstra and Optus decided to squabble over it. Took 3 weeks to be able to make and receive calls. since the squabble can make calls but all incoming calls go straight to voice mail . My father is incapacitated so they wont check anything without seeing him, we have had technician out all he did was check that the phone rang. Sick and tired of all drama associated with this - why we have to go on to NBN God only knows! A nightmare for my parents

Coco

Coco

  • 24 reviews
  • 14 likes

Optus -Ask the call centre for a call reference that you can give the telecommunications Ombudsman (180 0062 058)

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1 comment
Coco
Coco
Big Bad Bill

Big Bad BillSydney, NSW

Optus - simply the worst

published

Being forced to switch to NBN. Optus sent a nice letter with a link that asks you to commit to their NBN service BEFORE you can see what you are committing too. Only an idiot would agree to that. So forced to do everything via the phone (way to go Optus making your phone numbers to easy to find on your webpage) - chap at the call centre gets everything wrong all the time, even when you politely point out the errors he still can't amend them correctly. Never encountered a company so clueless and with such a poor approach to customer service.

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Jay

JaySydney, NSW

NIGHTMARE OPTUS HOME PHONE

published
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Frank

FrankBelmont

  • 2 reviews
  • 1 like

Hopeless

published

I'm pretty sure you need to take an IQ test to work on their help line and if you pass, you don't get the job. Or maybe the problem is that they can speak but not understand English. Their greatest fear seems to be that a staff member might be doing nothing for a few seconds before answering a call. That's why it usually takes at least half an hour for a call to be answered. The most you can wait is 90 mins. At that point they will just cut your call off. Why can't I give them a lower rating than one?

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Jim

JimSydney Surrounds, NSW

  • 2 reviews

Why can't I select no stars? Stay away from Optus!

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Atina A.

Atina A.Sydney, NSW

Optus Usernames

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Before you could have 14 differents emails with Optus. Now you have to submit your request and go through them, I can't delete or add usernames anymore.
Going through them is a nightmare, you wait almost one hour before they answer and then often they don't understand what you want.

Sue F

Sue FSydney, NSW

  • 4 reviews
  • 1 like

Absolutely dreadful customer service

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Customer Service
SophieD

SophieDGreater Melbourne (Outer), VIC

Pathetic customer service - support - product = Optus

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  • +1
bill bayley

bill bayley

  • 2 reviews
  • 115 likes

shocking Service

published

I had my home phone & Fetch tv with Optus but moved to telstra The service was shocking & the staff were not very helpful The service is one of the worst

Customer Service
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trompfy

trompfyGreater Melbourne (Outer), VIC

  • 188 reviews
  • 56 likes

Excellent

published

I have had my Home Phone and Internet with them since 2011 but I recently got YesTV by Fetch in 2015 because I enjoy having to record and watch live TV. The staff have been helpful and the service is amazing.

Customer Service
Dr A

Dr APerth, WA

Useless

published

They take your money and we have no service. Switched to NBN and they said they didn't "migrate" it properly. Our old business number has gone and we can't get it back. Took them 6 weeks to give us another number. They have also over-charged me $600 for a year for a mobile service a advised in writing to be taken away. Not in the new contract I signed which I thankfully found a hard copy of as when I tried to retrieve my contract it says deleted 3 weeks after signing. Funny that

Incompetence used my landline and gave it to a new NBN customer

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How is this for incompetence. I notice my landline was not working. Called Optus. After 3 calls and waiting for over 90 minutes, I am told they accidentally allocated my landline number to a new NBN user. I am not on NBN. I have had my landline number for 4 years. How does this happen. Now I have the inconvenience of waiting for this to be resolved and I have to do the running around and all the while I am without a landline and I work from home.

G.M.

G.M.

  • 4 reviews
  • 2 likes

Optus still sending me bills even though service cancelled and router returned

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burnt hand

burnt handSouth East Queensland, QLD

  • 18 reviews
  • 12 likes

Accounts dept not good

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I am on a month to month wireless broadband at $70 per month which seems okay. However last week I received an invoice for $137.74 stating Iwas behind and would be receiving late fees. Considering this is the only correspondence I have received regarding this matter it seems a little unethical. Also I paid the first payments straight away and, although there is a visa record, it is impossible to find a detailed history from Optus. My credit rating is very important and it worries me that I could get a negative report on such a trifling amount.

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Questions & Answers

Joan

Joanasked

I made an overseas call on landline yesterday. How can I find out how much it cost?

1 answer
Bec
Bec

You can just call Optus and they can give you a time and a cost, don't let them tell you they can not as they can ok. But you will be suprised as I have mad calls to Croatia and it's been cheeper to phone by land line than these $10 overseas cards you can use from any phone and less numbers to enter.
Always remember if your bill is to high to ask for an extension,/ payment deal that have to honor your change in surcomstance.
Wishing you the best Bec xo

Teresa

Teresaasked

i joined the phone plan yesterday but i don't want this phone anymore,can i return it and change the tariff package?

3 answers
Teresa
Teresa

it's a mobile plan, iPhone6s, 86 dollars per month.

If I can change the plan, what should I do and how much should I pay.

Thank you

one-tel
one-tel

Are you talking about a home phone plan or mobile plan? There is a big difference between the 2, if you give me a bit more information I might be able to help you. You don't need to give any names/address/or any other details just plan type cost and what type of bundle plan you have got.

Teresa
Teresa

phone plan,iPhone6s,86 dollars per month

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