Optus Home Phone

Optus website states
"Listed below are the porting times / days, between providers. It can take 15 min to 4 hours for a port to complete during these times:
•Mon–Fri: 8am–8pm AEST
•Saturdays: 10am–6pm AEST (except national public holidays)

For requests outside of these hours, your service will remain active with your existing provider until the next porting day."

However after the NBN was installed . A 88 year old with angina and breathing problems, who lives by herself , who was on priority assistance with Telstra is still waiting for her number to be ported.

The paper work was received by Optus over 2 weeks ago and as yet the 88 year old has the NBN but no telephone number....Read more

Trust me save yourself the absolute headache!!! Go with anyone but them!!! Since the nbn so many issues even wirh internet...keeps dropping out...Do not waste your money!! Absolutely rubbish and pathetic service when you call. These people don't and can't help. The only thing they are good at is brushing you off to the next person...and lying.
My home phone had no dial tone. Three times this has happened. I found out they keep de-registering my number even though i pay my bills.

I'd call optus tech support & cust service (it's all rubbish), ...Read more

We informed Optus of our move 2 weeks beforehand. They say they sent someone out to connect our new phone line which we need for internet to run a home business. A week later they tell me that the connection was done via the exchange (so they lied). Then another week passes, countless phone calls, transfers and on hold for hours still no resolution. I lodge a formal complaint on their website, says they will be in touch in 2 days..another week passes..more phone calls still nowhere. So 3 weeks after the move still no resolution and no managers ...Read more

My debacle started in December when I received many nuisance calls on my home phone, despite being listed on the Do Not Call Register.

I arranged with Optus to have a new, silent number issued. I was given a new number which was changed after I had advised family and friends of the new number! But never mind, the new number took over two weeks to be activated anyway. But then the nuisance calls continued. I found that my new, silent number was listed on White Pages online!

So I rang again and I should mention that each call to Optus is ...Read more

My parents had their Optus land line service cancelled for no known reason. I called Optus and when l finally got through to them after 20 minutes of waiting they directed me to their sales department.....who then directed me to their technical support team....who then directed me to their activation team....who then directed me to their sales team (again) who tried to direct me to their nbn billing team...but failed. My phone died.
So patiently l called them again. Same process but instead of being on the phone with them for over 1 hour l was ...Read more

After a year of constant dropouts and data chewed up by same, I went through the agonising process of cancelling Optus, received a postpac and returned my useless router, Optus is still billing me. I spent five hours and subsequent maddening hours on the phone but was assured by customer service that my Optus mobile broadband account was cancelled and I returned the router in the postpac they sent me. I was assured there was no penalty for terminating the contract nor to pay out the router because Optus had lied to me about reception for my are...Read more

OPTUS is the MOST appalling company I have ever dealt with:
Parents have only landline with Optus (no i/n service)
I am POA for them
Trying to get POA registered and change their plan (currently overpriced), and get online access.
1. Call Optus. On hold, get transferred to "customer service", customer service tell me that it needs to be done "in store". They cannot accept email POA files (Other companies do, including medibank). 15 min call (including on hold time)
2. Go to BOX HILL store on a Saturday. They can't (or won't) do it. Apparently n...Read more

Firstly, my modem arrived four days after they took control of my service. I had transferred from another telco. This left me without internet for four days.
I found out, by accident, that they connected voicemail, call waiting, call diversion etc to my phone. I never wanted these, never asked for them and was never informed they would be connected.
I have been contacting them through their online chat, phone calls, Facebook page and Messenger to try and get these things removed from my line.
Everyone I speak with tells me they've been ...Read more