Best Optus Internet Service Providers in New South Wales Sydney, Newcastle and Wollongong

I subscribed for a new Optus service at my new address NBN 500 in December 2025 and download speeds were over 250mbps from the start, very good. A… Read more

second bill was sent to me that included Optus modem and booster for over $400 on top of my Internet bill. I called them multiple times and had to explain that from my previous address, the modem was sent by Optus to replace a faulty one and they waived the fee. They read all the previous comments left by their colleagues and agreed. Then my Internet speed went down from there to under 50mbps. I called to get it resolved and a support guy got me to power cycle and hard reset and tweaked the speed on his side for a few minutes to show me that I was getting 500mbps and then it was back again to under 50mbps after 10 minutes. He claimed that I have not power cycled my modem for a long time and I asked how long is a long time and he said 30 days, that I must hard reset my Optus modem 2 times every 30 days. This is such unethical practice from their staff, I hope that many others have had similar experience and build a class action lawsuit against Optus to face and get a big fine to pay, lose customers to competitors, and it is unfortunate that you are earning a bad reputation on account of your staff malpractice. Btw Optus blocks productreview.com.au.