Reviewer Photos & Videos
I agree with other reviewers. Started great and then had 12 months of random problems. Chat online is slow and technical staff tell lies. Treat you like an idiot and give you the run around. I believe they have an issue with overloaded systems but refuse to admit it. They will tell you anything to make you go away
- 5G Mobile Broadband
- Verified customer
Smoking speed, I thought it was hype
I was having interwebs issues with another service provider via n LBN.co fibre service. It was utterly unusable. So I went to the Barangaroo store yesterday afternoon, when Denis a (I am so sorry I cannot remember the other guys name) helped me get onto the 5G with Fetch. They went above and beyond to get me onto the web and that would service my needs.
30 minutes late they had my service all sorted, the guys were awesome and I really appreciate the help. The process of setting up the modem was literally 3 steps, out of the box, turn it on, th...en connect. The connection is FAST, I mean its absolutely obliterating other fibre connections I've had in the past. And great for gaming, streaming 4K, I cannot fault it thus far. It's groingrabbingly great.
Am stuck in a hotel on the Gold Coast for a week for work, needed internet as hotel wifi doesn't cover my area. I am covered by both the 3G and 4G network here. Purchased 4G WiFi modem pack from Officeworks for $99. 4G internet speeds on my Telstra mobile are 55/8 Mbps down/up.
Figured the Optus network would be at worst the same for 4G and can live with less.
But it doesn't even come close.
Selling "4g" mobile that can't achieve 5 Mbps down and 0.3 Mbps up as 4G is false advertising as it should be called "nearly dial up speeds". Conveni...ently on the box it doesn't actually suggest it will be fast internet. I have tried in no particular order and mixtures of a) changing the APN, b) manually searching the network, c) forcing the modem to 3g only, d) forcing the modem to 4g only, e) moving it to different locations. These were based on the Optus crowd support page.
Can't be with optus any more
Services is very poor and the technical services fix the issues and in 24 hours later back with the same problem. Uploading is bad, time says no internet connection. This is been going since November till now.
Absolutely shocking - hopeless
I have not had any home internet for over 6 weeks now. Unfortunately with the lead up to Xmas I was not able to be home in the allocated time I was given so decided to wait till after Xmas to have someone come to my house to work out why my internet has not been working for over 6 weeks.
Even though Optus has happily taken my money for the monthly charges each month they are not so quick to provide a solution to my problem.
I phone 3 - 4 times a week and am told by someone from another country how sorry they are for my problems, etc etc. B...
Can’t communicate with customers
I have spent months and hours trying to fix their problem. I’m not being billed for nbn broadband which I am clearly on. They tel me my device was cancelled which it is not. You can only message or spend hours on a call. They have sent me confirmation emails numerous times to tel me it is fixed but it never is. Pathetic one star is too much
- NBN 50 (Speed Pack 3)
- Verified customer
Only if you really want Optus Sport
Optus website informs that switching over takes 1 to 5 days. It took me 3 weeks, about 20 hours of phone and messages conversations with about 20 different ‘experts’, according to Optus. Invariably polite and patient, but each expert had to put me on hold while they went over the history. And the information provided at various points of the process was inaccurate, leading to a sign up process 3 times longer than advertised. It wasn’t until I was informing Optus of how disappointed I was in their process and organisation that I finally got batt...ed to a expert who could sort things out. I switched to Optus as it seemed a economical way to access Optus Sport for the Premier League. If Optus Sport is not your thing, my advice is avoid Optus. I switched from Exetel, who were much better.
Product ok service appalling
The service is ok but when something goes wrong you will start by finding it very difficult to speak to anyone knowledgeable. You will likely get passed from person to person with each one requiring a replay of the problem and the same switch it off and on again type advice. Lots of platitudes but no, zero , ownership. I don’t want to know your tech hasn’t updated my case notes, that’s YOUR problem!
Actively checking out the alternatives.
Awful. Regular connection drop outs in a relatively (<5 y.o.) building
Frequently experienced dropouts with this service. Thought is was router aging so bought a new router and nope! Service still drops out (drops internet connection to router before even getting a wifi signal). The inconsistency of service does my head in. Finally had enough after buying a new wifi router which hasn't fixed the internet supply issue. No more optus for me or my family EVER again.
My personal experience leads me to say.... Stay away from Optus!
- Verified customer
Woeful, arduous, doesn’t deliver what’s promised.
Optus pricepoints are appealing but moving house, technical issues and installation and connection saw me spending hours and hours and further hours on the phone, on the app, in chats, repeating myself and my issues and having to start from scratch in every single conversation. App kept timing out after I sat there for forty minutes to an hour three nights in a row.
Information received often contradicted the last advice given, or when told the suggested solution didn’t work, I was simply advised to try it again. And again. Each new person ha...
Terrible customer service
Have used optus for a few years. In a new apartment, frequent drop outs of service. The internet speed is good when working. However, optus were incapable of resolving the issue despite it being a software issue on their end. NBN technician came and confirmed the NBN lines were fine, optus sent a new modem. Neither of these fixed the frequent drop outs. Optus then just stopped trying, wouldn't call us back after the NBN tech came, every time we call they just ask us to turn it on and off. Has been like this for at least 3 months. Service department have no training and do not understand how to solve issues. Would strongly encourage avoiding them.
Worked well for first few months, now not working at all!
I switched to 5g as my NBN was too slow to work from home. It worked really well and fast for a few months. It has been inconsistent and slow recently and for past two days has not worked at all. Optus wasted hours of my time on the phone and in store claiming to have no idea what’s wrong. All my neighbours have TPG NBN working fine. I’ll be switching ASAP. So angry. Apparently 3-5 days is a reasonable time to investigate and no guarantee of any resolution!
Transfer more than 100 times.
I thought the review rating was under rated. But I was wrong. How can a big company like optus receive such bad review? After experiencing it for the first time, now I understand.
Trying to get nbn through them. Every time we call or online chat we have to get transferred multiple times. At least 3 times over phone and at least 10 times over online chat every time.
They can't even get a nbn technician over to activate the service. Every booking you'll receive at least 4 email/sms confirmations, and yet no notification when the booking is cancalled.. twice.
Awful optus 4g modem internet
I can connect my laptop to the modem but I have hard time connecting my mobile to it. Seems like it is too much to handle. Almost every time I am forced to use my mobile data instead of connecting to the modem.
OK internet but bad customer service
Mostly the broadband worked OK. But when issues arose, I found the company very difficult to deal with. Often the representatives' English wasn't good enough to understand my queries. I would end up getting passed along to different departments without my question being understood or resolved. This happened on several occasions both by phone and online chat. Eventually I left.
- NBN 12 (Speed Pack 1)
- Verified customer
No customer service - get RSI typing to looping bots
I have been trying for 6 weeks to book a technician as nbn is down. I type for 1-2 hours a night to people who say weird non-english words like 'needful' and pass the buck in loops - i seem to have to enter my details, the same ones, about 10 times, and then start all over again.... its the most frustrating failure of a 'support' line. I am with mates at another property and they are so much better - worlds apart.
Optus was once good - but now they seem to have outsourced the support team to illiterate children in third world countries to sav...e a buck and exploit poor economies. Must pay peanuts to find it more profitable to employ monkeys that take 3 times as long and still achieve nothing. Optus, please employ people who can understand English and know how to fix issues - not just bump them to someone else.
Wireless is useless- everything in the house has to be connected with ethernet cables. Service has broken down 3 times in the last month. Paid to have it repaired myself the 3rd time as they were going to take 5 days to get someone out to fix it- not good when you are running a business. Don't get me started on the robotic call centre service they provide either. Am trying to get out of my contract, however they want $700 to let me go. Am contacting the telecommunication Ombudsman to see if they can help. I have been with Optus for over 20 years, and this is how they treat their customers- STAY AWAY !!
Was fast but now S L O W.
After initial connection got some good speed above 50 Mbps.
A few days later and for the last few weeks it is a disaster.
2 to 30 Mbps. Average around 12 Mbps.
No resolution, just more case escalation!
My NBN was totally unreliable but always around 45 Mbps.
Now I have a reliable internet but speeds like my ADSL from 10 years ago.
Australia's internet is a world wide joke.
I have had an Optus mobile phone service for years (works fine) and they spam me with offers so I applied for a mobile 4G internet service that was 1/2 price. Then the problems started. 1. You must use the Optus app, so if you are a Microsoft person they can't help you. 2. They can't even bill you, well they can but you can't pay because you need the Optus app to pay your bill! 3. They promised to post bills to me but couldn't enter my address in their computer!!. How can a business be so inflexible? Unbelievably the service is still active.
Slow as a wet week
Very slow i turned the computer off last night because it was so slow i wish i had shopped around there are two computers in this house if one is being used the other is slow
Questions & Answers
How would you rate Optus nbn in Parramatta and Baulkham hills area
iam with telstra NBN HFC 50 mbps i pay $80.00 a mouth with land line phone and Binge streaming service and all works well. but would like to go to optus i like the EPL etc
as any one had any isues
Huawei B818 modem and mobile broadband is extremely unreliable, sometimes it works perfectly at 40M/p/s some times 0.2m/p/s. When you plug in ethernet cable Huawei B818-completely stops working. I want to understand how to fix?
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||A$80.00||A$90.00||A$85.00||A$115.00|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|NBN Speed Tier||12/1||25/5||50/20||100/40|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||150 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
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