I agree with other reviewers. Started great and then had 12 months of random problems. Chat online is slow and technical staff tell lies. Treat you like an idiot and give you the run around. I believe they have an issue with overloaded systems but refuse to admit it. They will tell you anything to make you go away

Services is very poor and the technical services fix the issues and in 24 hours later back with the same problem. Uploading is bad, time says no internet connection. This is been going since November till now.

I have spent months and hours trying to fix their problem. I’m not being billed for nbn broadband which I am clearly on. They tel me my device was cancelled which it is not. You can only message or spend hours on a call. They have sent me confirmation emails numerous times to tel me it is fixed but it never is. Pathetic one star is too much

The service is ok but when something goes wrong you will start by finding it very difficult to speak to anyone knowledgeable. You will likely get passed from person to person with each one requiring a replay of the problem and the same switch it off and on again type advice. Lots of platitudes but no, zero , ownership. I don’t want to know your tech hasn’t updated my case notes, that’s YOUR problem!
Actively checking out the alternatives.

Frequently experienced dropouts with this service. Thought is was router aging so bought a new router and nope! Service still drops out (drops internet connection to router before even getting a wifi signal). The inconsistency of service does my head in. Finally had enough after buying a new wifi router which hasn't fixed the internet supply issue. No more optus for me or my family EVER again.

My personal experience leads me to say.... Stay away from Optus!

Have used optus for a few years. In a new apartment, frequent drop outs of service. The internet speed is good when working. However, optus were incapable of resolving the issue despite it being a software issue on their end. NBN technician came and confirmed the NBN lines were fine, optus sent a new modem. Neither of these fixed the frequent drop outs. Optus then just stopped trying, wouldn't call us back after the NBN tech came, every time we call they just ask us to turn it on and off. Has been like this for at least 3 months. Service department have no training and do not understand how to solve issues. Would strongly encourage avoiding them.

I switched to 5g as my NBN was too slow to work from home. It worked really well and fast for a few months. It has been inconsistent and slow recently and for past two days has not worked at all. Optus wasted hours of my time on the phone and in store claiming to have no idea what’s wrong. All my neighbours have TPG NBN working fine. I’ll be switching ASAP. So angry. Apparently 3-5 days is a reasonable time to investigate and no guarantee of any resolution!

I thought the review rating was under rated. But I was wrong. How can a big company like optus receive such bad review? After experiencing it for the first time, now I understand.

Trying to get nbn through them. Every time we call or online chat we have to get transferred multiple times. At least 3 times over phone and at least 10 times over online chat every time.

They can't even get a nbn technician over to activate the service. Every booking you'll receive at least 4 email/sms confirmations, and yet no notification when the booking is cancalled.. twice.

I can connect my laptop to the modem but I have hard time connecting my mobile to it. Seems like it is too much to handle. Almost every time I am forced to use my mobile data instead of connecting to the modem.

Mostly the broadband worked OK. But when issues arose, I found the company very difficult to deal with. Often the representatives' English wasn't good enough to understand my queries. I would end up getting passed along to different departments without my question being understood or resolved. This happened on several occasions both by phone and online chat. Eventually I left.

Wireless is useless- everything in the house has to be connected with ethernet cables. Service has broken down 3 times in the last month. Paid to have it repaired myself the 3rd time as they were going to take 5 days to get someone out to fix it- not good when you are running a business. Don't get me started on the robotic call centre service they provide either. Am trying to get out of my contract, however they want $700 to let me go. Am contacting the telecommunication Ombudsman to see if they can help. I have been with Optus for over 20 years, and this is how they treat their customers- STAY AWAY !!

After initial connection got some good speed above 50 Mbps.
A few days later and for the last few weeks it is a disaster.
2 to 30 Mbps. Average around 12 Mbps.
No resolution, just more case escalation!
My NBN was totally unreliable but always around 45 Mbps.
Now I have a reliable internet but speeds like my ADSL from 10 years ago.
Australia's internet is a world wide joke.

I have had an Optus mobile phone service for years (works fine) and they spam me with offers so I applied for a mobile 4G internet service that was 1/2 price. Then the problems started. 1. You must use the Optus app, so if you are a Microsoft person they can't help you. 2. They can't even bill you, well they can but you can't pay because you need the Optus app to pay your bill! 3. They promised to post bills to me but couldn't enter my address in their computer!!. How can a business be so inflexible? Unbelievably the service is still active.

Very slow i turned the computer off last night because it was so slow i wish i had shopped around there are two computers in this house if one is being used the other is slow