Too many issues to list.
Don't go with Optus, it's just not worth it.
The amount of issues we have had with Optus is obscene that I don't have the energy to list it all. The main points are having constantly been overcharged, disconnection of phone line for no reason, constant drop outs and countless hours spent dealing with their "customer service". Just don't do it.
We ended up having to go to the TIO.
Perfect. Why doesnt everyone use it instead of clumsy cable
Christine of Australian Fair Southport Qld, set it up for us. It is so much better than previous cable. Very reliable, simple and easy. $65 for 200 gb and 50% discount on mobile. Works as far away as rooms downstairs and we can take the modem to Melbourne when we go there and have instant internet. Cant praise Optus and Christine enough and I am a Telstra shareholder praying for their shares to increase.
How is this company operating when it is a complete sham?
Cable is excellent. No arguments there. NBN? I will never know. Organised 3 times for someone to come and install it, each and every time (after taking a day off work) they fail to show up and fail to communicate that they have canceled the appointment. In fact, they are so incompetent, they went ahead and continued to re-book appointments without telling me when that was so they then, in turn, came to my house and tried to put the onus of the "missed appointment" on me. Then, trying and cancel the order was a complete nightmare of continues ca...lls, internet messages all because they refuse to read, or listen, to the problems and just try and refer you to the sales team to keep you locked into their absolute horrific business model. Honestly, never ever go with these guys, there are countless other good providers.
would give minus stars if possible
Have had numerous issues over the last 6 months, without being rectified. You get passed from one to the other consultant, each equally incompetent.Of all the telcos they would have to be the worst. Only if you mention there ombudsman do they seem to take note
Have finally given up and cancelled the service. Good riddance
- Verified customer
2xcalls before changing providers, confirmed $0 owing - 2mnths later still continued to be billed
Called and confirmed TWICE that there's nothing owing and I was ready to sign a new NBN plan with a different provider. 5 weeks later I get a bill for $125? Called the operator, he has told me three things that directly contradict what I have been sent. 25mins into a call I didn't need to make and no resolution. They "are not allowed' to send me an email confirming that I have nothing owing?!?
0/10 absolutely abysmal service.
Customer service getting worse.
Home internet stopped earlier in the month, fixed after 3 days, in the meantime, draining mobile data like crazy, and getting charged for extra usage, (which I may get refunded for AFTER I get the bill of course) huge inconvenience since as you all know the entire house is almost wifi/internet driven. No tv, no computer for work, school or general transactions, most modern businesses utilize. Security cameras down, printer down, and the credit I received was $13.
And again the internet is down, oh but now speaking to someone on the phone is a...lmost impossible. Contact optus is now through community blogs, or speak to a live CHAT, which by the way requires the internet. It appears optus are cost cutting by removing offshore tech support call centers and replacing them with offshore work from home freelancers. Or pointing customers to a community help section in the hope you'll find the answer sifting through scrolls and scrolls of rubbish, or maybe eventually just giving up. To get things resolved takes so much energy and time, I should be billing optus. I will try again tomorrow, I expect approximately 2 hours of wasted time and another $10 of extra phone data used.
Slow speeds most of the time!
Lots of issues when we were forced to switch over to NBN.
NBN techs have been here twice to try and fix.
Sometimes Optus techs call u back other times they dont.
We've had a couple of good techs try to help but we are not getting anywhere.
Waste so much time on the phone trying to get answers to why our connection is so slow!
Absolute crap service!
This is the worst service I've ever had. I get sent promo deals that I can't even access, rude customer service that just talk over the top of you, they DO NOT LISTEN to you, your simply treating like a number, nothing given for loyalty. Not interested in helping you out of treating you like a person, I haven't got one nice word to say about any products from Optus! Can't wait to leave Optus & I WILL NEVER BUY ANY OF THEIR PRODUCTS AGAIN!!!
Absolute dog sh!t speeds and poor reception inside coverage map
Slow download during the day... ok upload during the day... then come 4pm onwards and it's slower then dial up was back in 1995... it just doesn't even work after about 4pm and we just use our mobile data on our phones.. do not use Optus 4G mobile broadband if you need to use the internet from the afternoon onwards
Best Internet Service
At last I have a fast internet service. Tired of slow ADSL speeds so discovered Optus wireless broadband. No wires, no cables, just plug and play on the Optus 4G network. Had the service for about six months now and so far no drop outs, and download speeds of 50Mbps. May reduce to 25Mbps during peak evening times. Best part is I can take the modem all over Australia in my caravan and I have fast internet wherever there is an Optus 4G signal
Unreliable as hell and horrible cancellation process
Wifi keeps dropping off.
Spoke to the various staff more than five times within a week and got inconsistent responses every time.
Customer support agents who keep repeating what websites say makes it feel like i am talking to a recording tape or unsmart machine - Absolutely no flexibility.
Wasted time & effort to fix this was significant.
Sales agents in store seem very nice but they turn quite different when you ask for help to cancel it - i find it pretty deceptive. Simply do not bother.
Terrible terrible terrible
Very slow connection. Dont get more than 10mb. When i purchased it they said if you arent happy with the speed they will cancel it for free but when i called them and asked them to cancel it they said speed below 1mb is considered slow and 10mb is acceptable speed for them! Horrible experience.
Stay away from Optus
Dont ever USE them
Ive signed up Optus broadband when I moved in to my places as NBN was not available. I was with Dodo NBN, I had to say Dodo was not superb but way better than Optus.
You will NEVER have the speed you are meant to have. The avg speed advised was 45. I only got 20 on my phone and they said i had to use CABLE to have that speed. The first day when I connected, my phone had achieved the speed at 40, then never hit that number.
Customer service kept testing saying no fault and I couldnt cancel the contract at all. What a TRAP!
They then promised $...
A woeful product with zero support.
I signed up with Optus NBN as my cable service was ending. Was warned against it by others in my area, but did not listen. NBN failed after 4 days. It's been 2 months now and still no service, just a bunch of emails and texts saying my service is ready to use. Unable to use it as they stopped my order, and nobody within Optus knows what's going on. Had to go to the Ombudsman, was told Optus would contact me to resolve within 10 days, but still waiting. Still sending me bills though!! Stay clear of Optus, they have no support when you need it. Promised me Fetch TV too, but did not receive it.
Terrible service, even worse customer handling
I signed up in May 2018 for cable internet. A technician came around to install. Within a week service stopped working. I made three calls to try and get assistance; each time they could not find my service based on my details, my phone number, the address or any other field. I never received bill either, so had no customer account number. Oh well.. never mind - I cut all ties with Optus and went with a competitor.
Cut to September 2019. All of a sudden I receive my first bill... for a home phone service?
I called up, and after 1hr25m on th...e phone with various departments, Optus had looked into it. They described the problem as a "very rare glitch" that had something to do with an old billing system. They further explained that the problem was resolved and I would receive no further bills. October 2019 I received a further bill. Again, I called. I re-explained the problem to three different customer service agents. This time it took 1hr40m being shuffled between departments before I had a resolution. The problem had been fixed and I would definitely not receive any further bills. November 2019 I received an overdue bill reminder. Again I called. I re-explained the problem to two customer service agents. This was a mercifully short 28m call. It was explained to me that the problem had definitely seriously completely been totally fixed and I would not receive any further bills.
Signed up for this product and was told that I would have great coverage in my area, but since day 1 of using the 4g Wi-Fi I've had terrible speeds. In our household we'd get better connections hotspotting our phones, and it didn't make sense as the coverage was also 4g. Made numerous reports or low speeds and was told to reboot the modem, replaced the sim once. Finally after about 4 months of constantly reporting the issues they have waived cancellation fees for me. If I could give this product a zero I would. 0/10 recommend, save your money.
Have been a loyal customer for over 25yrs.. mobiles, landline and internet. Recently we have been forced to change to NBN.. waited a month for NBN tech, he was great hooked it all up and tested, everything was fine. Told us Optus will activate in around 24 hrs. Rang 24hrs later to be told there was an error in activation and will have to start again, another 48hrs.. waited 72 hrs and rang Optus again who tried to activate it remotely, no go. Have spent 3 hrs on the phone in 2 phone calls. Now we have to wait another 8 days for NBN to return, what a joke. Guessing they will arrive and fob it back to Optus, talk about being on the merry go round.. Wish I had read reviews before we started on this debacle :(
Useless and they don't care
Optus locked us in for a 2 year contract. Boy were we suckers. Signed up to a fetch tv deal, that they sent to the wrong address... Twice. Whoever received it activated it and Optus has tried to charge us ever since. It's been going on for 10 months and I make a call at lease once a month that results in promises of rectifying what should be an easy issue to resolve... The last call I made they cancelled the fetch tv box I am using and left the one at the wrong address activated. After I stated 'do not cancel serial number XXXX' several times. Still an ongoing issue. Couple that with the useless modem we got and it's safe to say we will never use Optus again.
Service stinks, constantly slow, looking for another provider
Constant drop outs, upgraded to 50mb speed pack usually get close to 30mbs DL. Use a lot at night/early morning. It's 2am and my speed is usually at 2-8mbs DL + 15mb UP. Concentrate on DL speed, I rather have DL @ 40-45mb and 5mb UP.
Currently looking to change ISP, as I've been dealing with this crap since I've had NBN. I've been a Optus customer for over 20 years. I think it's time to change.
Customer Support Disaster
We've been an Optus customer, most recently on an ADSL Bundle with Fetch, for over a decade.
Once NBN (HFC) became available in our area, we signed up for an NBN Bundle ('90' plan with speedpack 4, phone with world saver bolt on). That was in late April, and the service went active, kinda, in the first half of May.
Then the following unfolded:
- Early to mid-May: Phone line inoperative for incoming calls. We only found out once friends told us they had repeatedly tried to reach us but only found the line engaged.
- Early May until around early...
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Questions & Answers
Anyone out there with INDEPENDENT advice about 4G Home Broadband as compared with NBN?
Is it not true to say that nearly all the terrible reviews about NBN are the fault of NBN Co., not so much of the Service Providers (in this case Optus) ? In reading most reviews, it seems that the rollout of the NBN is just another example of a Labor Government's disasters, such as the "pink batts" debacle and the enormously wasteful "Building Education Revolution" (BER).
I have switched from Optus to iinet for Internet/Fetch, but the installation has not yet happened. Despite this, my Fetch has been cut off. Can you also cut off WIFI before the new one is installed?
I feel like I've been treated badly - it may give me cause to move my mobile phones as well. please advise what your policy is around this.
|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$80.00||$90.00||$85.00||$115.00|
|Service Type||NBN||NBN||NBN||NBN||ADSL||Mobile Broadband|
|Packages Available||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period||Monthly and Set Period|
|NBN Speed Tier||12/1||25/5||50/20||100/40|
|Max Download Speed||12 Mbps||25 Mbps||50 Mbps||150 Mbps|
|Max Upload Speed||1 Mbps||5 Mbps||20 Mbps||40 Mbps|
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