Optus Broadband

Website states open till 8PM, but try ring after 6.45PM, but after doing alll the prompt etc... call gets cancelled..... Poor service optus, thank god I'm cancelling. BYE BYE BYE

My apartment isn't due to receive NBN for many months and the ADSL coverage was poor, so I hoped Optus 4G would do the job as I live right on the fringe of the city with a tower 1km away. Wow was I wrong. Every now and again the speeds jump but on average download speeds are 1-3 Mbps, and Optus Tech support just keep telling me to power cycle the modem and offer no other help.

I've bought antennas and placed them outside in the hope that they'd improve the situation, but the improvement has been marginal.

I strongly recommend you avoid my mistake of joining up to Optus Mobile Broadband.

Very poor coverage. Internet drops all the time. Their excuse was working on towers. but if they work 5 days in a week on tower then why do they charge customer.
And customer service is just worse.

No internet for the last 36hours. On hold for 2hours than hang up on. Called them again to stay this is unacceptable and was told to p*ss off and back in the 2hr queue. If you're with optus, this is the companmy you are with.

Terrible connection, dropouts occur everyday, difficult to contact them, rude staff. I can't say any positive things about this company... I was with Optus for nearly 20 years finally I'm moving on.

Rang twice, was on hold for 55 minutes but then phone inexplicably hung up???? 3rd time I rang I decided to use the link for messages, I got connected the next day. Everything seemed great, do you want to disconnect this service he asks via message, yes please I reply. Ring this number he says......the same number I had rung 3 times already, which is what I tell him. Then ring this number he says, OMG I now have 4 different numbers and none of them could help me in any way! I know they are busy, but a simple disconnection that is all I am asking for!

Multiple times a month we will have hours, sometimes days where there is no internet, no matter what we try to do, and asking friends who live in the area who also have Optus they have the same issues at the same time. Customer service is terrible. Old router had issues so we got a replacement, when they sent it it only had one of the components so it did not work. Every 2-5 minutes there will be a high lag spike while playing an online game where the ping will sometimes reach 1000, this lasts for about 10-30 seconds. Very disappointing, would never recommend.

It’s a joke, so much for 2020 technology. Always dropping out and when it does work very slow. I can’t wait to get off Optus. Have been looking at Aussie broadband.

Download speeds are fine - surprisingly fast, actually. But uploads regularly drop out. On a nominal 2Mbps upload, I regularly see below 0.5Mbps, which is unusable. As a result, uploads of any size are impossible, and page requests regularly time out as well. The web portal has been broken for years and the whole experience is unpleasant.

It's always good to get fast internet speeds. when Ivisit the interwebs, you know, turn on the interwebs, or Google, I like it to be quick. Usually it is. They're good.

Can not maintain consistent internet or even internet at all. Product doesn’t match marketing and fails on customer service at every level. Now they are blaming Covid 19 for the poor delivery even though they have been useless for years.

Worst Internet service I have ever had. My Vodafone Dongle wifi is better but unfortunately too expensive to run for a home service.

Optus Home Wifi works well at times but often lags and buffers at busy times.

No I would not recommend this product. We brought the modem outright so an cancel at any time and no further charges.

Anyone want to buy a cheap Wifi Modem

When signing a new plan, I was advised I could change plans (up or down) with NO fee, only time I would be charged is if I cancel my contract and would have to pay the difference on the modem. Tried to change down 1 plan today and advised I would be charged for the remainder of current plan. So was an outright lie in the shop that got me to sign to a higher plan originally other wise would have started lower and then gone up if needed.

I wonder why I signed up for this. Speed has been crawling and suffered from intermittent breaks. Around 9pm today I was so frustrated I took three speedcheck readings - Download (0.38, 1.63 and 0.83), Upload (0.52, 0.75 and 0.67). Really shameful!