Reviewer Photos & Videos
Extremely poor service...
Website states open till 8PM, but try ring after 6.45PM, but after doing alll the prompt etc... call gets cancelled..... Poor service optus, thank god I'm cancelling. BYE BYE BYE
Pathetic performance and Useless Customer Service
My apartment isn't due to receive NBN for many months and the ADSL coverage was poor, so I hoped Optus 4G would do the job as I live right on the fringe of the city with a tower 1km away. Wow was I wrong. Every now and again the speeds jump but on average download speeds are 1-3 Mbps, and Optus Tech support just keep telling me to power cycle the modem and offer no other help.
I've bought antennas and placed them outside in the hope that they'd improve the situation, but the improvement has been marginal.
I strongly recommend you avoid my mistake of joining up to Optus Mobile Broadband.
DO NOT GET IT. PROBABLY DESERVE 0 RATING
Very poor coverage. Internet drops all the time. Their excuse was working on towers. but if they work 5 days in a week on tower then why do they charge customer.
And customer service is just worse.
Have literally been hanged up on by customer support twice
No internet for the last 36hours. On hold for 2hours than hang up on. Called them again to stay this is unacceptable and was told to p*ss off and back in the 2hr queue. If you're with optus, this is the companmy you are with.
- Verified customer
Terrible connection, dropouts occur everyday, difficult to contact them, rude staff. I can't say any positive things about this company... I was with Optus for nearly 20 years finally I'm moving on.
All I want to do is disconnect a service how hard can it be!
Rang twice, was on hold for 55 minutes but then phone inexplicably hung up???? 3rd time I rang I decided to use the link for messages, I got connected the next day. Everything seemed great, do you want to disconnect this service he asks via message, yes please I reply. Ring this number he says......the same number I had rung 3 times already, which is what I tell him. Then ring this number he says, OMG I now have 4 different numbers and none of them could help me in any way! I know they are busy, but a simple disconnection that is all I am asking for!
Terrible, cuts out often and has major lag spikes, customer service is terrible
Multiple times a month we will have hours, sometimes days where there is no internet, no matter what we try to do, and asking friends who live in the area who also have Optus they have the same issues at the same time. Customer service is terrible. Old router had issues so we got a replacement, when they sent it it only had one of the components so it did not work. Every 2-5 minutes there will be a high lag spike while playing an online game where the ping will sometimes reach 1000, this lasts for about 10-30 seconds. Very disappointing, would never recommend.
Possible solution for conection issues
NBN was refused due to coverage issues. We need to work from home and daughter needs to do school online. We purchased a Optus 4g modem (Huawai) and 500gig SIM. Optus speed was around 0.5 download direct from modem out of box. Purchased 2x large Yagi external antennas with 10m high definition coaxial from Underwood and mounted them about 6m up on roof ($650). 2x connections straight into the back of modem with adapter. Change modem to external antenna. Pointed to Optus tower 9kms away. We now get ok speeds around 20mbps download however still r...estricted to around 1-3mb upload. Best thing is it's all ours! NBN went down last week and neighbours were all upset and we just powered through :). Still room for improvement though. Hope this helps someone.
It’s a joke, so much for 2020 technology. Always dropping out and when it does work very slow. I can’t wait to get off Optus. Have been looking at Aussie broadband.
Download speeds are fine - surprisingly fast, actually. But uploads regularly drop out. On a nominal 2Mbps upload, I regularly see below 0.5Mbps, which is unusable. As a result, uploads of any size are impossible, and page requests regularly time out as well. The web portal has been broken for years and the whole experience is unpleasant.
It's always good to get fast internet speeds. when Ivisit the interwebs, you know, turn on the interwebs, or Google, I like it to be quick. Usually it is. They're good.
Biggest pile of crap
Can not maintain consistent internet or even internet at all. Product doesn’t match marketing and fails on customer service at every level. Now they are blaming Covid 19 for the poor delivery even though they have been useless for years.
- NBN 50 (Speed Pack 3)
- Verified customer
Corona virus iiNet able to keep messaging alive - not Optus
Have been with Optus myself 3 years. Were good. Modem hopeless. My daughter has just left iPrimus to Optus. Signed up 7 days ago. Yesterday 24/03/2020 iPrimus deactivated. Well Optus had failed to present the modem out. Will be another 4-5 days on top with no internet and no phones mobile phones for both daughters at upper caboolture do not work at home and have to walk about 30-40 meters to get basic reception. One daughter aged 26 has a serious immune disease A.S Ankylosing Spondylitis requiring $6,000 per month injection and makes her ext...remely high risk of corona virus and death. No good without a internet phone Optus. No freaking modem sent out. I have advised daughter to sign up with iiNet as they have a message call center still operating. I will also stop my Optus account of 3 years and sign up with iiNet with mighty fetch. Optus you have no capacity for a contingency like this let along if it gets out of control.
A one star rating is too high.....Optus Service Outage...or Outrage!
Mid February 2020 I reported to Optus no internet of phone - I was informed that there was an outage and that it would be rectified at 1900 on Monday 9 March....this did not happen although I did receive a bill from Optus for the service!
I contacted Optus on 10 March to be informed that the outage would be rectified at 1900 on Monday 30 March. I was also informed that I would have to contact Billing regarding the bill I received.
Surely Optus has had much experience in outages and they have a process in place that when there is an outage that ...
Optus Mobile Broadband 500gb
Worst Internet service I have ever had. My Vodafone Dongle wifi is better but unfortunately too expensive to run for a home service.
Optus Home Wifi works well at times but often lags and buffers at busy times.
No I would not recommend this product. We brought the modem outright so an cancel at any time and no further charges.
Anyone want to buy a cheap Wifi Modem
Don't trust in store sales person.. LIARS
When signing a new plan, I was advised I could change plans (up or down) with NO fee, only time I would be charged is if I cancel my contract and would have to pay the difference on the modem. Tried to change down 1 plan today and advised I would be charged for the remainder of current plan. So was an outright lie in the shop that got me to sign to a higher plan originally other wise would have started lower and then gone up if needed.
I wonder why I signed up for this. Speed has been crawling and suffered from intermittent breaks. Around 9pm today I was so frustrated I took three speedcheck readings - Download (0.38, 1.63 and 0.83), Upload (0.52, 0.75 and 0.67). Really shameful!
Optus - worst customer service
I have and are still having the most terrible experience with optus nbn. After beingwith them for about 10 years moved house and what has ensued has been the worst customer service experience i have evrr had. Although i took all necessary strps to ensure tht my internet was relocated to my new house, it has now been twp weeks with no internet. Now if this was just due to technical issues or a delay that would be understood but what this is really about is customer service reps failing to escalate this to their manager or leave notes on the sys...tem. So everytime they call me they ask me the same things and we have to trouvpe shoot the same problems. Only to be told they will have it fixed in 24-48 hours this had been going on for two weeks. All they need do is send a technician. However the last guy refused to send one as he needed to trouble shoot and there were no notes he said so he would have to call ne back when i was home. I jave literally lost about 4-5 hours of my time talikng to them and several days pay due to this problem. And they do not seem to undestand that this is now one of those situations that need to be escalated.
Excellent alternative to satellite and ADSL.
I live about 45min south east of Melbourne in an area where my only options for internet are either ADSL (estimated connection about 3-4Mbps) or Satellite (max 12Mbps at a cost of $75 for 50Gb peak and 50Gb off-peak) so I thought i'd try the 500Gb plan with the Huawei B818-263.
I set it up next to a window and immediately saw speeds 14-30Mbps which is the reason why I gave a 5 star review for speed and value for money. I did experience dropouts which required 1-2 power cycles daily for the first few days until I changed the setting to '4G Onl...y' and it's now been a week straight with no dropouts (see attached photo). This is where my review will end, but for those who want to get better performance with some further investment read on. To see how far I could push the performance I located the modem outside on my roof in a weatherproof box with ventilation. I then connected via ethernet a netgear D7000v2 inside the house as an access point for all my devices (2.4Ghz/5Ghz, 4 x LAN) and the results blew me away. Its pretty late (23:30) but I've just uploaded the results from 3 speed tests done on a PC with the modem connection strength of 3 x 4G bars (see attached photo). The results were, 150/4.9, 140/4.1, 141/4.5 (see attached photo).
- Verified customer
Have been trying for a long time to migrate my optus cable service over to optus NBN. So so many problems.
Optus have the worst customer service. Either hard to understand (it sounds like it is outsourced overseas - give the job to an Aussie guys) or the customer service has no idea and eventually hangs up on you.
This evening i tried to get this task sorted, so i had an online operater through online chat session, while also you separate calls on different mobiles. That is - i had 3 optus customer service at the exact same time. ALL three...
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Questions & Answers
This is worst Broadband igive to optus less than cero star worst custumer services i been 2 days without internet then can help me know igonna change provider
Will my 500gig role over on to the next lot if I don't use it all that month
Anyone out there with INDEPENDENT advice about 4G Home Broadband as compared with NBN?
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