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Let alone 7 days without phone and internet when I transferred a number of services to optus, internet is out tonight, my case has been PRIORITISED, which in optus terms means up to 48 hours. All technical support is capable of is making me reset the modem, anything beyond this gets referred to a Senior Expert and yes this busy fella will work hard on my issue for the next two days. What a joke.
Full 5g, but nothing loads..
Often have full 5G or 4G reception but nothing loads. It's like the download data feed is cut. Websites, Spotify, nothing. It's infuriating. Also, phone calls drop after a minute. Baseline service cannot be provided for $80 bucks a month.
- 5G Mobile Broadband
Never even signed and my life is a living hell already!
Never even signed and my life is a living hell already!
I never even created an account with Optus. I called and spoke to sales, decided against it and when I was sent a temporary order number to confirm my email address I CANCELLED the order. Yet the next business day I am delivered a package from Optus, when I call they say I have no account and when I ask what to do with the package they tell me I have to wait for them to send another box to put the box I never ordered into, to send back to Optus. I cannot believe this customer service, I don’t know how much I will be charged for this ridiculous mistake - I don’t even have an account!!!
Absolute disgrace of a company!
Absolutely deplorable. Stuffed us around for over a week, have had to go with another provider. Connected our NBN to the wrong apartment number, and each call team operator was as hopeless as the one before
Rubbish. Don’t bother.
Swapped NBN from Telstra to Optus two weeks ago because I was tired of Telstra’s poor customer service. The person who sold me the plan was fantastic.
Tried to connect the modem today and got a red light on it, saying the internet is not connected. Given that I had just been successfully streaming Netflix immediately before plugging in the modem, I knew there was nothing wrong with the NBN box or the FTTC connection.
Called Optus for support and was asked multiple times to turn various things on and off, and do a hard reset (even though I t...old them I had already done this before I called them. Was eventually told after an hour or so of mucking around that there was something wrong with the connection and no one could fix it for TWO WEEKS. They said the 4G back up should work, but it hasn’t. I immediately called Telstra and got put back on to their plan, because it turns out the customer service with them is equally crappy, but at least their service works. Optus NBN is a joke. And not a funny one.
Worst internet I’ve ever had
Congratulations Optus.. you win the award for having officially the worst internet connect in Australia.
The first thing to go wrong was even before I was connected. “Excellent Coverage” you’re promised “Great Area” - Total rubbish and false sales tactics.
Once I’d been lured in. I received the sim but no modem. I called Optus to ask when it was and after hours of going round in circles, I was advised the agent forgot to tick the box for modem delivery. Great.
Two weeks later the modem arrived. I’ve had this service for two months now. Ther...e is consistent drop outs, tediously slow and can’t even work from home because of this. Save yourself any hassle, don’t call them you’ll get nowhere and experience a lot of stress. I am going to pay the exit fee as anything is better than this living nightmare.
Worst for customer service
Our internet stopped working. After 48hrs of repeated phone calls with Optus technicians and endless requests to unplug or reset the modem I was informed that the modem was faulty. At first I was told Optus would send me a new modem. Optus then called back later to inform me that I would have to purchase a new modem from them. I did not want to pay for the rubbish modem supplied by Optus so purchased my own modem after carefully checking the Optus requirements to ensure it was compatible. When I tried to connect the new modem I could not conne...ct to the internet as the password I was using would not work. Contacted Optus tech support again. After 90 minutes period going around in circles I finally managed to get a password reset code sent to me. This code ended up locking my account for 24hrs. I was told that there was nothing that could be done to unlock the account. I was then unhelpfully told that the password was written on the back of the modem (This is Not the password to connect a modem to the internet). By this stage I had enough, after 15 years with Optus I signed up to another NBN provider. More issues followed when I tired to cancel my Optus internet account. After 30min talking to Optus online chat I was told I had to ring a number. When I rang the number provided by Optus online chat I was on hold for 10minutes before being told I had to ring a different number, I asked why they couldn't transfer the call, I was put on hold for a further 10min before being disconnected. I then rang back, 10 min of voice prompts and the call picked up but no-one spoke to me. I rang back again, got past the 10min of voice prompts and finally connected to an Optus agent who completed my request. Optus could not have worse customer service if they tried!
Usage on a closed account
I closed my Optus account over 6 weeks ago. Got confirmation text message, also final bill message. On the 25/5/21 I received a text message saying that I had used 50% of my monthly usage. Contacted Optus via online chat and after confirming my details numerous times I was told that my account was indeed closed. They did not seem to understand why I was contacting them. It took further time to actually get them to admit that I had received the usage message. They just said it was a cliche in the system and would not happen again. I then asked ...that when I had paid bills that included extra usage charges how could I be sure that there system was accurate as I still receiving messages on a closed account. After going round in circles for a while they said I would receive an email confirming that my account was closed and I would receive no further text messages. Still waiting.
Absolutely hopeless - hopeless staff - hopeless customer relations. I have had no internet for two weeks. Yet I still pay for it. What a terrible, corrupt, dishonest company! Wish they would disappear and give their customers to better providers - please be some out there!!!!!
Wonderful Customer Care
My NBN internet was not working today, I rang optus and the service I received was excellent, I spoke with nabz who was beyond helpful and resolved all my problems, I couldn't be happier, thank you again nabz, you were a pleasure to talk to.
Our service has been very unreliable, lots of drop outs and quite a few service outages. Would definitely not recommend. Support is limited and not particularly helpful. I find myself hot spotting from my phone regularly - this is pathetic as we pay for NBN.
great - when it actually works
i live in a unit and have no need for a phone line, so the optus range of mobile broadband products seemed the best option for me. i had been on the 4g/12mbps 200gb service for a few years, which did what i needed to for the most part, but wanted a faster and unlimited data option, so went to 5g.
when i first got connected, and found the right place in my unit, i thought this service was amazing - made me forget about the awkward looking and awkwardly placed modem needed. i regularly got speeds of around 100mbps.
then in late march "planned" ...work on the nearby tower started, and was scheduled to 30 march, where i may experience some disruptions to service. since then, 30 march became 6 april, 10 april, 24 april, 4 may, 10 may (at the latest according to the message they sent me on twitter), 18 may - and in that time i have had service for four days (cumulative). now the website says to 24 may, and i get a text message saying until 2 june. not sure how all the extra outage time can still be called planned, suffice to say that i will be reporting to the ombudsman if it is stretched out again, and each time it's stretched out. all i can think is that optus have KPIs to reach in how much 5g coverage they have so they can sell to the public, but don't have the equipment to do it, so they get the service running in an area for a bit, gut the 5g capability and move it somewhere else, and keep their coverage map growing, while pushing the crap line of planned outages. it makes no real difference for 5g phones as they pullback to 4g, but the modem for the home option doesn’t do this, so you’re stuck with devices that connect to the modem through wifi, and a modem that says it’s getting a 5g signal, but no actual service. i would have given this five stars, if not for the rubbish i have experienced for nearly two months. i don't blame the call centre/social media contacts/app message contacts for this as they are just pushing the company line they are told to push. in the time the planned maintenance has occurred, i make a guess that five brand new towers could've been put up, let alone how long maintenance on one should take.
Hick ups in my current internet connection(Optus/NBN) 50-70 Mbps ..need suggestions for 100/40 upgrade
I often get hick ups ( for a moment of 4-5 seconds) in my Optus/NBN connection received no satisfactory solution. I use CITRIX its message appears quite often on the screen.
Best decision ever. Everything perfect and smooth
I went to Harvey Norman Bundall, to the man who looks after me there for my phones, Ipad etc. I needed a good home NBN + Home Phone Provider, He went through Optus with me, and it was perfect.
210 Speed, unlimited data, home phone and all calls free.
The modem came 2 days afterwards, and my Optus Case Manager rang me, and though it was not until the 18th for connection, he asked if I would like to connect straight away.
Within 10 minutes we were connected. Speed over 210, everything working perfectly. And he showed me how to message him di...rectly if I had any issues. He went through everything for me.... Just did a speed test.. Saturday night.... 277 download.... That is excellent!!! Forget any other provider. the internet is steady no drop outs. The Modem is excellent. The home phone line is perfect. the price is excellent. there is a "Special" on at the moment. So for 6 months we get it cheaper. It is month by month, though I was happy to do a contract.
Terrible coverage. Terrible service when outages occur
Since swapping to NBN we've experienced frequent outages, sometimes for days in end. Optus are unreliable communicators saying they will get back to you and they don't. Will look elsewhere.
Questions & Answers
iam with telstra NBN HFC 50 mbps i pay $80.00 a mouth with land line phone and Binge streaming service and all works well. but would like to go to optus i like the EPL etc
as any one had any isues
It’s great until you need support then you become a ping pong ball
Huawei B818 modem and mobile broadband is extremely unreliable, sometimes it works perfectly at 40M/p/s some times 0.2m/p/s. When you plug in ethernet cable Huawei B818-completely stops working. I want to understand how to fix?
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|Category||Internet Service Providers||Internet Service Providers||Internet Service Providers||Internet Service Providers|
|Standard Monthly Price||$75.00||$95.00|
|Typical Evening Download Speed||45.0 Mbps||90.0 Mbps|
|Promotional Monthly Price||$79.00||$99.00|
$79 for first 12 months on Internet Ultimate Plan. Customers who sign up or change plans to a new $85 Internet Ultimate Plan will pay $79 per month for the first 12 months and then the standard in-market plan fee (currently $85 per month) thereafter. Offer ends 4 April 2021 unless extended. This plan comes included with one Fetch Mini Set-top Box.
$99 for first 12 months on $105 Internet Ultimate 100 Plan. Customers who sign up or change plans to a new Internet Ultimate Plan 100 will pay $99 per month for the first 12 months and then pay the standard in-market plan fee (currently $105 per month) thereafter. Offer ends 4 April 2021 unless extended. This plan comes included with one Fetch Mini Set-top Box.
|Max Download Speed||50 Mbps||100 Mbps|
|Max Upload Speed||20 Mbps||20 Mbps|
|Service Type||NBN||NBN||Mobile Broadband|
|Packages Available||Bundle and Standalone||Bundle and Standalone|
|Contract||Monthly and Set Period||Monthly and Set Period|
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