Let alone 7 days without phone and internet when I transferred a number of services to optus, internet is out tonight, my case has been PRIORITISED, which in optus terms means up to 48 hours. All technical support is capable of is making me reset the modem, anything beyond this gets referred to a Senior Expert and yes this busy fella will work hard on my issue for the next two days. What a joke.

Often have full 5G or 4G reception but nothing loads. It's like the download data feed is cut. Websites, Spotify, nothing. It's infuriating. Also, phone calls drop after a minute. Baseline service cannot be provided for $80 bucks a month.

Never even signed and my life is a living hell already!

I never even created an account with Optus. I called and spoke to sales, decided against it and when I was sent a temporary order number to confirm my email address I CANCELLED the order. Yet the next business day I am delivered a package from Optus, when I call they say I have no account and when I ask what to do with the package they tell me I have to wait for them to send another box to put the box I never ordered into, to send back to Optus. I cannot believe this customer service, I don’t know how much I will be charged for this ridiculous mistake - I don’t even have an account!!!

Absolutely deplorable. Stuffed us around for over a week, have had to go with another provider. Connected our NBN to the wrong apartment number, and each call team operator was as hopeless as the one before

Swapped NBN from Telstra to Optus two weeks ago because I was tired of Telstra’s poor customer service. The person who sold me the plan was fantastic.

Tried to connect the modem today and got a red light on it, saying the internet is not connected. Given that I had just been successfully streaming Netflix immediately before plugging in the modem, I knew there was nothing wrong with the NBN box or the FTTC connection.

Called Optus for support and was asked multiple times to turn various things on and off, and do a hard reset (even though I t...

Congratulations Optus.. you win the award for having officially the worst internet connect in Australia.

The first thing to go wrong was even before I was connected. “Excellent Coverage” you’re promised “Great Area” - Total rubbish and false sales tactics.

Once I’d been lured in. I received the sim but no modem. I called Optus to ask when it was and after hours of going round in circles, I was advised the agent forgot to tick the box for modem delivery. Great.

Two weeks later the modem arrived. I’ve had this service for two months now. Ther...

Our internet stopped working. After 48hrs of repeated phone calls with Optus technicians and endless requests to unplug or reset the modem I was informed that the modem was faulty. At first I was told Optus would send me a new modem. Optus then called back later to inform me that I would have to purchase a new modem from them. I did not want to pay for the rubbish modem supplied by Optus so purchased my own modem after carefully checking the Optus requirements to ensure it was compatible. When I tried to connect the new modem I could not conne...

I closed my Optus account over 6 weeks ago. Got confirmation text message, also final bill message. On the 25/5/21 I received a text message saying that I had used 50% of my monthly usage. Contacted Optus via online chat and after confirming my details numerous times I was told that my account was indeed closed. They did not seem to understand why I was contacting them. It took further time to actually get them to admit that I had received the usage message. They just said it was a cliche in the system and would not happen again. I then asked ...

Absolutely hopeless - hopeless staff - hopeless customer relations. I have had no internet for two weeks. Yet I still pay for it. What a terrible, corrupt, dishonest company! Wish they would disappear and give their customers to better providers - please be some out there!!!!!

My NBN internet was not working today, I rang optus and the service I received was excellent, I spoke with nabz who was beyond helpful and resolved all my problems, I couldn't be happier, thank you again nabz, you were a pleasure to talk to.

Our service has been very unreliable, lots of drop outs and quite a few service outages. Would definitely not recommend. Support is limited and not particularly helpful. I find myself hot spotting from my phone regularly - this is pathetic as we pay for NBN.

i live in a unit and have no need for a phone line, so the optus range of mobile broadband products seemed the best option for me. i had been on the 4g/12mbps 200gb service for a few years, which did what i needed to for the most part, but wanted a faster and unlimited data option, so went to 5g.

when i first got connected, and found the right place in my unit, i thought this service was amazing - made me forget about the awkward looking and awkwardly placed modem needed. i regularly got speeds of around 100mbps.

then in late march "planned" ...

I often get hick ups ( for a moment of 4-5 seconds) in my Optus/NBN connection received no satisfactory solution. I use CITRIX its message appears quite often on the screen.

I went to Harvey Norman Bundall, to the man who looks after me there for my phones, Ipad etc. I needed a good home NBN + Home Phone Provider, He went through Optus with me, and it was perfect.
210 Speed, unlimited data, home phone and all calls free.
The modem came 2 days afterwards, and my Optus Case Manager rang me, and though it was not until the 18th for connection, he asked if I would like to connect straight away.

Within 10 minutes we were connected. Speed over 210, everything working perfectly. And he showed me how to message him di...

Since swapping to NBN we've experienced frequent outages, sometimes for days in end. Optus are unreliable communicators saying they will get back to you and they don't. Will look elsewhere.