Optus Broadband

Don't go with Optus, it's just not worth it.

The amount of issues we have had with Optus is obscene that I don't have the energy to list it all. The main points are having constantly been overcharged, disconnection of phone line for no reason, constant drop outs and countless hours spent dealing with their "customer service". Just don't do it.

We ended up having to go to the TIO.

Christine of Australian Fair Southport Qld, set it up for us. It is so much better than previous cable. Very reliable, simple and easy. $65 for 200 gb and 50% discount on mobile. Works as far away as rooms downstairs and we can take the modem to Melbourne when we go there and have instant internet. Cant praise Optus and Christine enough and I am a Telstra shareholder praying for their shares to increase.

Have had numerous issues over the last 6 months, without being rectified. You get passed from one to the other consultant, each equally incompetent.Of all the telcos they would have to be the worst. Only if you mention there ombudsman do they seem to take note
Have finally given up and cancelled the service. Good riddance

Called and confirmed TWICE that there's nothing owing and I was ready to sign a new NBN plan with a different provider. 5 weeks later I get a bill for $125? Called the operator, he has told me three things that directly contradict what I have been sent. 25mins into a call I didn't need to make and no resolution. They "are not allowed' to send me an email confirming that I have nothing owing?!?
0/10 absolutely abysmal service.

Lots of issues when we were forced to switch over to NBN.
NBN techs have been here twice to try and fix.
Sometimes Optus techs call u back other times they dont.
We've had a couple of good techs try to help but we are not getting anywhere.
Waste so much time on the phone trying to get answers to why our connection is so slow!

This is the worst service I've ever had. I get sent promo deals that I can't even access, rude customer service that just talk over the top of you, they DO NOT LISTEN to you, your simply treating like a number, nothing given for loyalty. Not interested in helping you out of treating you like a person, I haven't got one nice word to say about any products from Optus! Can't wait to leave Optus & I WILL NEVER BUY ANY OF THEIR PRODUCTS AGAIN!!!

Slow download during the day... ok upload during the day... then come 4pm onwards and it's slower then dial up was back in 1995... it just doesn't even work after about 4pm and we just use our mobile data on our phones.. do not use Optus 4G mobile broadband if you need to use the internet from the afternoon onwards

At last I have a fast internet service. Tired of slow ADSL speeds so discovered Optus wireless broadband. No wires, no cables, just plug and play on the Optus 4G network. Had the service for about six months now and so far no drop outs, and download speeds of 50Mbps. May reduce to 25Mbps during peak evening times. Best part is I can take the modem all over Australia in my caravan and I have fast internet wherever there is an Optus 4G signal

Wifi keeps dropping off.
Spoke to the various staff more than five times within a week and got inconsistent responses every time.
Customer support agents who keep repeating what websites say makes it feel like i am talking to a recording tape or unsmart machine - Absolutely no flexibility.
Wasted time & effort to fix this was significant.
Sales agents in store seem very nice but they turn quite different when you ask for help to cancel it - i find it pretty deceptive. Simply do not bother.

Very slow connection. Dont get more than 10mb. When i purchased it they said if you arent happy with the speed they will cancel it for free but when i called them and asked them to cancel it they said speed below 1mb is considered slow and 10mb is acceptable speed for them! Horrible experience.
Stay away from Optus

I signed up with Optus NBN as my cable service was ending. Was warned against it by others in my area, but did not listen. NBN failed after 4 days. It's been 2 months now and still no service, just a bunch of emails and texts saying my service is ready to use. Unable to use it as they stopped my order, and nobody within Optus knows what's going on. Had to go to the Ombudsman, was told Optus would contact me to resolve within 10 days, but still waiting. Still sending me bills though!! Stay clear of Optus, they have no support when you need it. Promised me Fetch TV too, but did not receive it.

Signed up for this product and was told that I would have great coverage in my area, but since day 1 of using the 4g Wi-Fi I've had terrible speeds. In our household we'd get better connections hotspotting our phones, and it didn't make sense as the coverage was also 4g. Made numerous reports or low speeds and was told to reboot the modem, replaced the sim once. Finally after about 4 months of constantly reporting the issues they have waived cancellation fees for me. If I could give this product a zero I would. 0/10 recommend, save your money.

Have been a loyal customer for over 25yrs.. mobiles, landline and internet. Recently we have been forced to change to NBN.. waited a month for NBN tech, he was great hooked it all up and tested, everything was fine. Told us Optus will activate in around 24 hrs. Rang 24hrs later to be told there was an error in activation and will have to start again, another 48hrs.. waited 72 hrs and rang Optus again who tried to activate it remotely, no go. Have spent 3 hrs on the phone in 2 phone calls. Now we have to wait another 8 days for NBN to return, what a joke. Guessing they will arrive and fob it back to Optus, talk about being on the merry go round.. Wish I had read reviews before we started on this debacle :(

Optus locked us in for a 2 year contract. Boy were we suckers. Signed up to a fetch tv deal, that they sent to the wrong address... Twice. Whoever received it activated it and Optus has tried to charge us ever since. It's been going on for 10 months and I make a call at lease once a month that results in promises of rectifying what should be an easy issue to resolve... The last call I made they cancelled the fetch tv box I am using and left the one at the wrong address activated. After I stated 'do not cancel serial number XXXX' several times. Still an ongoing issue. Couple that with the useless modem we got and it's safe to say we will never use Optus again.

Constant drop outs, upgraded to 50mb speed pack usually get close to 30mbs DL. Use a lot at night/early morning. It's 2am and my speed is usually at 2-8mbs DL + 15mb UP. Concentrate on DL speed, I rather have DL @ 40-45mb and 5mb UP.

Currently looking to change ISP, as I've been dealing with this crap since I've had NBN. I've been a Optus customer for over 20 years. I think it's time to change.