FitOnline Services

Outstanding Service From FitOnline – Just purchased the Sole F65 Treadmill from FitOnline and want to compliment them for their outstanding service. I was tossing up between getting the… Read more

Sole E35 Elliptical or the F65 Treadmill and went with the treadmill because I’m a 6:2 male and was concerned the 14 inch step up on the E35 would have me to near to the ceiling when exercising. My wife called FitOnline and spoke with Theresa who understood our concern, went above and beyond to gather further information for us, and got back to us straight away. Theresa was wonderful, she has great knowledge of the equipment, and was very reassuring on helping us toward making our decision of what best suited our need. Thank you Theresa for the great service, you are a credit to FitOnline. From the moment I purchased the F65, ( which was by far the best price ) we were kept fully informed via email from FitOnline/ Theresa, of the progress from receipt of purchase, to shipment information, contact from delivery/ installer, Justen, time of delivery etc. We were contacted by Justen personally within a day or two of purchase and given a date and time he would arrive and install the treadmill. Justen arrived right on the preplanned time, (a week from purchase), was very friendly, and had great knowledge of exercise equipment. Justen built our treadmill in no time at all, ( so glad I chose home install ), gave us a run through on how it works, how to keep it lubed etc, and was very professional. I am very impressed with the outstanding service from FitOnline, and I am more than happy to recommend them. I also brought extra belt lube from FitOnline which arrived within 2 days. I will be a return customer for sure. Thanks to all at FitOnline.