FitOnline

FitOnline

 Verified
FitOnline
3.8

17 reviews

PositivevsNegative
71% · 125 · 29%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
3.4
Shipping
3.5

Reviews

17 reviews
Mike R.
Mike R.Perth, WA2 posts
 

Out of stock item show as in stock

Ordered and paid over $800 for equipment after confirming 3 of the item were in stock. After placing the order fitonline emailed to say the item was out of stock and could not gaurantee when it would come back into stock. Fitonline therefore cancelled the order leaving me without the equipment and wafting days for a refund.
Never offered to replace with a simialr model
Never offered to sugget when the item would be in stock
Never tried to assist in any way.
Clearly not interested in doing busines with customers. Show details
FitOnline
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Miranda Clark
Miranda ClarkSouth East Queensland, QLD2 posts
  Verified
FitOnline
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Maria
MariaIllawarra, NSW
 
Connie C
Connie CSydney, NSW2 posts
  Verified

Good bike, helpful phone support

I wasn't sure which type of bike to buy and spoke to a knowledgeable lady on their 1800 number who gave me lots of good advice. The ordering process was easy enough, and the bike arrived fairly quickly, considering all the courier congestion at present! The bike works well and I've had no problems. I will buy here again. Show details
Shipping
big steve
big steveGreater Melbourne (Inner), VIC3 posts
 

poor customer service faulty product - avoid these clowns

Worst experience i have ever had. Bike came in 3 weeks late and on the arrival was damaged! Now theyare making it so difficult to process the refund

avoid these guys at any cost Show details

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Celeste
Celeste
 

Definitely recommend, very happy with my new treadmill!

After doing a bit of research Fitonline seemed to have the best value with their products overall and the best price on delivery. They had a lot of information on their products and the compare function and videos were great in helping me decide what to buy. I ended up buying the Bodyworx TM2500 treadmill and I love it! It was delivered really quickly and was easy to assemble. It feels very sturdy and great value for all the features included. Definitely recommend this site! Show details
Annoyed
AnnoyedGreater Melbourne (Inner), VIC30 posts
 

Great service

I am located in a regional area and usually it takes 1 to 2 weeks to receive a delivery here from Melbourne. I ordered a bodyworx exercise bike and it was delivered in 3 DAYS. I have not assembled the bike as yet but it is exactly what I ordered, this is how an online service should operate. I have had so many bad experiences, I really appreciate quality service. Show details
Rowan
RowanDeeragun2 posts
 

Excellent service

Purchased a water rower recently although i was unhappy with product and it arrived with a minor fault causing the water container to leak the service i received was quick and hassle free.

Tony
TonyKelso
 

Great customer service

Online purchase product was misplaced in transit( very rare event) .The staff Theresa from fit on line were very reassuring we wouldn’t be let down if the product was not located and promptly dispatched a new one so we were not left to wait ages for courier to find .Very good customer service .These guys won’t muck you round , or let you down in the unlikely event something does go wrong.Many thanks Teresa Contact call centre highly recommend Fit on line, thanks again

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Pearl
Pearl
 

Great price. No problems

Bought an elliptical from fit online - cheaper than several other places - super fast delivery - arrived perfectly - very happy!

Fazza
FazzaLismore
 

Great service

My overall experience of purchasing from Fit Online was great. The website is really user friendly and I even managed an online chat with very friendly staff offering to help. I have saved Fit Online to my favorites for the next purchase.

Brendan
Brendan
 

no fuss, easy transaction

I'm overseas and ordered a gift for my brother. Arrived quickly and no hassle and cheap shipping considering the boxing bag was pretty big when it arrived apparently. Would use these guys again.

Tiff S
Tiff SSydney Surrounds, NSW2 posts
 

Good advice. Quality product

I bought a Horizon elliptical trainer on 25 October from this site. I chose to buy from them because they had a live chat girl who gave me some really helpful advice, and pointed me at a video they had which really explained all the features. I had used cross trainers at the gym, but had no idea there were so many confusing terms when describing them.

Anyway, the girl helped me do the order, and it came quite quickly. I had to be home to help the driver unload, which was a bit of a downer, but the driver explained it was because the box was so heavy.

Altogether, a good site, easy to navigate, and so far, the trainer is just what I need!

Michelle W
Michelle WSydney
 

Great service and speedy delivery

Really happy with this website. I watched a video on treadmills which helped me in making a decision. it arrived not long after I had purchased it and the quality of the product is great. Going to come back early next year and purchase a rower.

Andrew S
Andrew SBrisbane3 posts
 

Easy to navigate, good range and quick to deliver

Good quality product. Bought a rowing machine and it’s been a real success. Shipped much faster than I expected and I was really happy with their online payment system which goes through either PayPal or ANZ Bank. The site was easy to navigate; and I love the ability to compare different models on one screen. Made the choice easier.

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