I am located in a regional area and usually it takes 1 to 2 weeks to receive a delivery here from Melbourne. I ordered a bodyworx exercise bike and it was delivered in 3 DAYS. I have not assembled the bike as yet but it is exactly what I ordered, this is how an online service should operate. I have had so many bad experiences, I really appreciate quality service.
Great customer service
Online purchase product was misplaced in transit( very rare event) .The staff Theresa from fit on line were very reassuring we wouldn’t be let down if the product was not located and promptly dispatched a new one so we were not left to wait ages for courier to find .Very good customer service .These guys won’t muck you round , or let you down in the unlikely event something does go wrong.Many thanks Teresa Contact call centre highly recommend Fit on line, thanks again
Good advice. Quality product.
I bought a Horizon elliptical trainer on 25 October from this site. I chose to buy from them because they had a live chat girl who gave me some really helpful advice, and pointed me at a video they had which really explained all the features. I had used cross trainers at the gym, but had no idea there were so many confusing terms when describing them.
Anyway, the girl helped me do the order, and it came quite quickly. I had to be home to help the driver unload, which was a bit of a downer, but the driver explained it was because the box was so heavy.
Altogether, a good site, easy to navigate, and so far, the trainer is just what I need!
Easy to navigate, good range and quick to deliver
Good quality product. Bought a rowing machine and it’s been a real success. Shipped much faster than I expected and I was really happy with their online payment system which goes through either PayPal or ANZ Bank. The site was easy to navigate; and I love the ability to compare different models on one screen. Made the choice easier.
- Verified customer
Fit Online indicates in there web store that they will match their competitor’s prices, however, when I told the sales rep that I saw a cheaper price of the same product at their competitors store he dismissed the findings by concluding that they must have old stock and that their delivery fees would be much higher as they are based in another state from me and that I should buy from them. After exiting there web store without completing purchase, I received a 10% off delivery voucher to my email if I continued the checkout. I went back on the...ir site and did just that. Upon payment of invoice, I noticed that they had not discounted me. I got in contact with the sales rep and he told me that it was too late and they cannot do anything about it as the transaction had already been finalized. After a bit of research I found out that there competitor was not only based in the same state that I was in but there price for the same item was for ongoing stock. $338.00 + $29.95 for shipping: Fit Online $319.00 + Free Shipping: Online Competitor I paid 15% more for the same item from Fit Online only because I was lied to by their staff. Do not believe a word they say as they only think about their pockets. I will not be coming back. Fast Delivery, Good Product. Dishonest, Expensive
Incredibly poor experience
I bought a Bodyworx L8000LP Home Gym from this retailer at the end of 2013 and received it at the beginning of 2014. It came with a faulty weights plate (the weights plates are not metal, they are plastic filled with concrete and one of them was not filled or sealed properly). Fitonline were intially helpful in getting this fixed and a replacement plate was sent. This plate, however, was the wrong weight. Fitonline told me to speak to the manufacturer, GPI. The correct part was eventually sent and received. More problems became evident with the...product that I tried to resolve with the manufacturer, GPI, and the retailer, Fitonline (the details can be found in my review for that product). Unfortunately, my experience has been the worst I've ever had as a customer anywhere with any product. The attitude I encountered was one of arrogance and condescension. Because the product I received has failed to work properly and has caused me to fear for my safety, I requested a refund. This has been refused on the basis that they would have to come to my home and inspect it for themselves before they could agree to give me back my money. I have since started to pursue other options in order to receive a refund. faulty product I consider unsafe, terrible customer and warranty service, condescending and arrogant treatment of customer
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