Best ANZ Term Deposits

I have been banking with ANZ, personal and business, since 1986. For the last couple of years I have been investing spare cash in a ANZ Term Deposit… Read more

for 3 months terms. My most recent Term Deposit matured just a few days after having delicate Nasal surgery with a hospital stay and all the usual expenses - ENT Surgeon, Anesthetist, Hospital Costs, MRI, Medications, etc, etc. Even though I have requested multiple times for my banking mail to go to our family PO Box, we discover a reminder letter in our home letter box about the Term Deposit maturing 2 days after the grace period for either re-investing or taking the money out. This all happened while I was recovering at home for nearly 2 weeks after the surgery. So I go into the bank and speak to the person I have been dealing with and the answer is , "it takes 31 days to do a Term Deposit Break" and get the money out. Then I ring ANZ and are told to email the ANZ Hardship Team. I send them an email straight away and get a generic response that, "they will consider my request and I will get the answer in 3-5 business days." That time ended 7 days ago and no "human" replies to 2 emails I sent. Only the generic, "I will get the answer in 3-5 business days". This is my own humble opinion (based on hard experience) - If you are doing great ANZ, "are here to help" If you are in trouble or having hardship. EXPECT A GENERIC EMAIL RESPONSE FROM ANZ! OR NO ANSWER....