Best Bank Accounts

Only thing I’m not happy about is the time it takes for my regular direct bank transfer into the parent’s wallet to clear. It regularly takes up to 1… Read more

whole week!!!!!’ What possible takes that long. Is Spriggy sitting on a pool of parent wallet funds earning interests?

Extremely disappointed very bad customer service closed my account without any information

This card is the BEST! I was originally using Spriggy and they were a NIGHTMARE. Moved over to Kit and it was the best decision I made. The App is… Read more

awesome, customer contact effortless, the whole process streamlined. If you want your kid to have their own card, then this is the card to get. Don't bother with Spriggy - read their negative reviews. This is the card you need.

Absolutely disgusting bank - they blocked my account, could not pay rent or buy anything and Katie (Complaint Manager) is absolutely the worst… Read more

person to deal with - unethical and completely dishonest refuses to answer any questions truthfully - I lodged a claim with AFCA so disgusted with this bank - stay away from them.

Fantastic customer service – On Wednesday 10th May 2023 afternoon I went into the Lilydale Branch and I asked Miranda if she could apply the fee waiver on the ANZ Access… Read more

Advantage if I showed them my Pension Concession Card and she said that was fine. I would recommend banking with them since they are extremely helpful with their customers.

The Awful new Debit Commonwealth Card – I just received my Debit Commonwealth Card and I find it's looks ugly the name was not even embossed on the card it's awful I prefer the old looks… Read more

it's stated Bug sign of Debit card outside it. I suggest that Commonwealth Bank to Retain the old card instead of the nrw Commonwealth Card.

Their system has gone down TWICE in 24 hours. Cant transfer money. Cant use my card. They refuse to assist or do anything aside from provided useless canned corporate speak responses. Will be changing banks.

Total Scam. They lure you with their ads but they are the only bank i know that keeps your money interest free for a month before applying a bonus… Read more

rate the next month. Basically you lose your bonus rate for a month. If you have gone to a different bank You would get bonus interest on the current month plus the following month. You basically parked your money there for free for a month before earning interest on it. Dont bother with this unethical scammy company

Nightmare assistance if misplaced the digipass. Forever wait on the phone and theres no help at a branch even if take ID which is laughable. Review and go with a standard bank.

Receiving money via OSKO is not instant – It takes 1 business day transferring money from Westpac to Ubank via OSKO. The same operation from Westpac to Macquarie Bank is instant. Not impressed.

I’ve been with St George for over 27years, AND never an issue. All banks have fine print, you just need to common sense thing and READ the T&Cs. If… Read more

you don’t understand, then ask the question. You’re all adults right? Well don’t blame the bank for your own failings.

(Note: This review reflects my honest experience as a Bankwest customer for four years.) – Bankwest has truly been a lifesaver for me! Their mobile and internet banking platforms are incredibly user-friendly, making managing my finances a… Read more

breeze. With Bankwest, I feel like I have all the tools I need to stay on top of my money and plan for the future.

One of the standout features for me is the ability to access digital cards through internet banking. This innovation has made transactions more convenient than ever before. However, I do hope that Bankwest will consider implementing a hyperlink button for Samsung Wallet or Google Wallet, as navigating through card details can be cumbersome, especially for individuals with visual impairments.

Despite this minor inconvenience, I must commend Bankwest's exceptional customer support. Their team is always ready to assist with any queries or issues, providing efficient and hassle-free solutions. Even when I've encountered difficulties with their banking apps, their support staff have been patient and understanding.

Having been a Bankwest customer for four years, I can honestly say that my experience has been nothing short of excellent. However, one area for improvement would be the process of copying BSB details to Centrelink or employer payroll sites, which can be somewhat tedious. It's a small change that could greatly enhance the user experience.

Overall, I am beyond satisfied with my banking experience with Bankwest. They have truly exceeded my expectations and have become an integral part of my financial life. Thank you, Bankwest, for providing outstanding service and empowering me to take control of my finances with ease!

I was looking for options on term deposits from Canstar

This company is a disgrace. I joined years ago. I had to lock up money with them as CRO in order to get the debit card. Once it was locked up, they… Read more

pretty much pumped and dumped. They extracted the value for themselves, the value of CRO went through the floor, and then they removed most of the perks that were the reason I signed up in the first place. Have a read of Reddit, etc for the history of this, and customers having no recourse.

This week, after asking for advice about a suspicious website (although no fraudulent transactions had occurred), they wanted to replace my card AT MY COST.... $70! I refused, because I had already blocked international transactions, and then they froze my card without my consent, without even telling me. They have refused to unfreeze it, holding my money to ransom unless I agree not to dispute any future fraudulent transactions.

Trying to resolve this (and it's still unresolved) has so far taken 4-5 tickets being opened, because they close them before there's a resolution. Even after I agreed twice (under duress), they still haven't unfrozen my card.

This company is awful from the top all the way down to the terrible customer service.

Very disappointed with NetBank Saver interest rate and CBA's attitude to loyal customers. The best NBS rate I can get now is only 2.45%. I was… Read more

getting 4.25% but the special offer rate has now finished. I am getting 5.00% in my Macquarie Savings account (at call rate) so now have $107,000 with Macquarie and only $1,500 with CBA. Why should I lose 2.55% which equates to $2,728 p.a. interest income difference. We have been with CBA for over 30 years, had 5 home loans with them at one time and still have a transaction account, credit card, CDIA account and CommSec account. Has CBA become so big it does not even try to be competitive or does it just not care about long-term loyal customers?

Maximise Profits by Minimising Deposit Rate Increases – I have had a progress saver account for many years. ANZ is super fast at passing interest rate increases to borrowers and extremely slow at passing… Read more

them to deposit customers. Most competitors passed the November 2023 increase to their deposit customers late last month, but ANZ still hasn't passed it on over 1 month since the cash rate increased. You can get at least 0.25% more from nearly every other bank.

The savings account with bonus interest is almost a scam in that if you ever withdraw from it to the point the monthly balance goes down you get… Read more

nothing that month, not less, not a small amount, not a basic rate, nothing, nada, zilch. Every month apparently their call centre is hammered on the 1st day of the month with complaints. Avoid.

Excellent customer service – I cannot praise enough Suncorp customer service! I am truly impressed of how accessible, friendly, knowledgeable, professional, efficient the staff… Read more

helping over the phone are. Been in contact with several staff members over last couple of weeks to help me with a merchant who wrongly charged me eight time on same afternoon for exact same service, and who claims having refunded the amounts. Suncorp makes it easy from the start with clearly stated options easy to select over the phone. Commonwealth Bank options are too confusing, I end up giving up! Big Thank You to Suncorp!

Virtual Assistant is very slow and ineffective. Seemingly, agents don't even care to read previous messages carefully

A good online option with competitive rates – A good account with easy access and high variable rate for 'rainy day' savings which aren't locked away. Although you do lose majority of interest… Read more

reward in any one month which contains a withdrawal, you only need manage the account as a 'deposit without withdrawal' style. Although lower interest than a fixed term, it does provide easy access Easy to set up and move money into, 24x7 access via internet to your money, good interest rate Slug of 'no interest' virtually in month of withdrawal - would prefer a lower hit on that front. Can only be in one name so if you hold joint accounts, only the account holder can view this account

High Fees – The Commonwealth Bank charged me :($15 for overdrawn fee and the amount overdrawn was only $56 approximately and l had clear funds going through only… Read more

3hrs later by a direct transfer) ,l think the Commonwealth Bank are not interested in looking after customers with not much money for just pure greed in my book

How can they blatantly change the conditions of the saver account I've changed to Macquarie bank exactly how it should be for savings reward account

Love the high interest rate – I can’t afford to put much away, so the maximum of $250 per month is fine with me. The interest rate for this account has always been the highest… Read more

that i could find anywhere (always above 3%). Unfortunately this particular account is no longer offered.

St George changed my savings account interest rate without telling me – Beware - you need to contact St George every 3 months and ask for discretion rate or else it goes down to worthless rate. They did not call or… Read more

message me to tell me rate drop.

This does NOT seem correct to me - why is it not possible to advise via email, text or post that there will be a change to the interest rate they are paying?

No access to account, still charged me $490 yet still says no premium account…have tried to contact them, am ignored, have attempted to go through PayPal it’s a SCAM - BEWARE!! Give me my money back!!!

St George Bank is a pathetic, useless dumpster fire that treats its customers like absolute garbage. These clowns locked me out of my own account for… Read more

over twelve hours yesterday for no reason at all. All I did was try to send my own money to Coinspot – a legitimate, government-regulated Australian crypto exchange – using PayID, and their broken system immediately flagged it as fraud. I wasted the entire day stuck on endless hold, getting cut off repeatedly, and when I finally got through to their so-called staff, they aggressively interrogated me about what I was doing with my own money. When I told them to mind their own business, they hung up on me like cowards. Then their completely untrained idiots locked me out of the banking app and couldn't even reset my password properly. The brain-dead staff member didn't know their own rules and never told me not to use special characters, so I wasted hours entering passwords that would never work because their employees are too stupid to give basic instructions. This pathetic bank has clearly fired most of its staff, replaced them with a broken phone system, and now treats every Australian customer like a criminal while providing the worst service imaginable. Every Australian should know – St George Bank is a complete joke. I'm closing every account immediately and warning everyone to stay far away from this useless, disrespectful excuse for a bank.

I experienced a fraudulent transaction on 06/02 and immediately provided all supporting documentation, including evidence from the legitimate company… Read more

that was being impersonated. Three months later, HSBC’s dispute team still seemed completely unable to handle the case properly.

Every interaction felt scripted and robotic. No real action was taken, no meaningful updates were provided, and I was repeatedly left feeling like the bank was siding with the scammer instead of protecting its customer.

This was the first time I’ve ever been scammed, and the experience with HSBC made an already stressful situation far worse. After banking with HSBC for decades, this has been a major wake-up call. Not only is this card expensive to use while travelling because of excessive fees and poor exchange rates, but when it truly mattered, HSBC failed to provide the protection and support I expected.

A bank’s real value shows during difficult situations, and unfortunately HSBC completely lost my trust through this experience. I would strongly discourage anyone from relying on this card for travel or fraud protection.

In theory a good financial product to use on line separate from your bank account however I have had my account compromised 3 times using three… Read more

different cards that was replaced each time. With a little bit of arm twisting I have been reimbursed each time and given a new card. I really only use the card for small transactions and on line mostly eBay. Never had this happen on my bank issued cards. Something is amiss security wise. If you do use this product keep your balance low and enable transaction notifications in the app. Make sure you know your app password so you can lock your card quickly if dodgy transactions appear. Fees can add up too depending how the card is used .

Recommended for cash servicing and legacy banking – Overall a fantastic transaction account, with good service (if a little slow at times) when it's needed, and much improved daily banking tools. If… Read more

you're after a transaction account with great access to cash handling and in-person customer service, this is probably the best option available today.

Customer service wise, branches are available throughout the week nationwide, all with a Smart ATM, and many with 24/7 ATMs for cash servicing. Staff are usually friendly so long as you respect them, and reasonably quiet if visiting off peak. Do note the phone line is unavailable for general enquiries on weekends. Live chat is also available, although I couldn't get this to work in-app (one of many bugs found).

If you're using cash a decent amount, you can use ATMx and Precinct ATMs for free (in addition to Westpac and St George/Bank of Melbourne/BankSA ATMs and other banks), and deposit at any of Westpac Group's branches or Smart ATMs, as well as post offices.

The app can be slow and some features are just completely broken, but most things work very well and I much prefer Westpac's budgeting features over most, if not all, other banking apps' budgeting features. Online banking is also available, although it hasn't been updated with newer features like Osko payments or budgeting.

The account is free under age 30 or if you meet other requirements, and a Debit MasterCard is included - if you don't meet the requirements and want most of the same features, consider St George/Bank of Melbourne/BankSA as an alternative, as it does mostly the same thing for free at all times.

HSBC Sunnybank opening an account – I went to HSBC Sunnybank today 31 March 2023 and Amy attended to me. Amy was calm polite and courteous explaining everything and answer all my… Read more

queries. My business went smoothly quite different from what I experienced yesterday. I think yesterday was mainly due to the young teller at the front desk need customer service training. Thank you Amy you made my day.