Lack of Knowledge of Products
I spoke to one of the staff who was not sure things included in Land Insurance Policy. Kept going back and forth saying Yes & no. The staff could get some additional training before they are exposed to buyers because the buyers might end up paying extra money or could be denied approval of claim just because of wrong info provided by the selling agent. How many people will go all the way fighting with the company & proving what they were told wasnt what it is now
Don't waste your money. Look elsewhere.
Landlord insurance is a lie. They don't cover anything.
Not loss of rent due Tennant leaving before lease expired or breaking a 1.5meter sliding door.
It's a straight out rip-off. They don't cover the landlord !
Stay away from AAMI and go with Budget Direct.
Much better, cheaper and actually cover the landlord.
Also switched my car from AAMI to Budget Direct and saved heaps.
AAMI corporation are a bunch of crooks.
Worst insurance policy ever
I simply don't understand how a policy called "landlord Insurance" doesn't cover you for anything the tenant does. No rent cover, no damage cover.... NOTHING. Building and contents cover only. Avoid at all costs.
Waste of time and money
We had tenants that did a runner through the real estate agent left half a house full of old furniture and trash broke items and didnt pay rent. aami did'nt cover any of it and wanted 2k excess and a months rent before covering loss of rent. This is equivalent to 2 months of no rent before they start to pay. Other companies have no excess and cover damage and mess. Absolute rip of will be changing all my insurances that i have with them to someone else.
Landlord insurance that doesn’t cover damage caused by tenants shouldn’t be called landlord insurance.
I have a an investment property which had not 1 but 2 landlord policies by accident(l wasn’t told l had active policy when taking out 2nd one)My tenants with fake ID had a illegal crop growing at my house.Police raided property arrested 2 illegal immigrants.l was left with the mess AAMI rejected claims on not
Worthless, expensive and a waste of money
Made our first ever claim on this landlord insurance policy (we have had this particular policy for a little over 3 years) for deliberate damage caused by tenant to our property. AAMI have tried to persuade us to withdraw the claim as they say this deliberate and wilful damage is not “malicious” so is not covered by the policy.
The tenant has smashed door glass, pulled down and trashed curtains, drilled holes and installed security cctv throughout the house, removed the back sliding flyscreen door, ruined the carpet beyond repair, put locks on ...
Not worth the piece of paper
No value at all!
The tenant dead in the bathroom, causing the bathroom floor needs to be removed by biocleaning company and then re-tiled. The total cost of fixing the bathroom was $9,600, AMMi refuse to pay it! Even though I paid extra for rental protection, AMMI said that death of the tenant only entitles me two weeks rent and in order to get the two weeks rent, I must pay $600 excess. Given the two weeks rent equates only$600, AMMI didn't have to pay anything at all. After taking up landlords insurance with them for 10 years, I am looking elsewhere.
Worst. Criminals. Joke. Do Not Trust. Useless. Fake.
Claim has taken so long I now have squatters in my house!!!! And AAMI still refuse to pay out my claim.
They came up with a pay out figure that was so low it was a joke... you wouldn't be able to do a whisker of the work that needed to be done! They asked me for quotes so i got one.... they overlooked my email and made me wait weeks before telling me they still hadn't received it when I sent it straight away. They said my quote from a real tradesperson was unreasonable.. so they asked me for another quote!!! So I then had to look for another t...
Useless insurance, Difficult and negligent staff
CTP irresponsible insurer. We must pay by law. AAMI chooses what and when. Even on pain and suffering total neglect. AAMI avids contact and provides a slow reply system. AAMI avoids any responsibility. Avoid AAMI
HI NIG insurance with simply business is exactly the same RUBBISH POLICY. My tennant complained the roof was leaking and all wood fell to the floor , the insurance company would NOT cover it , saying it had to be caused by storm damage !!!! The Rain caused the damage and I’m NOT INSURED !!! This policy cost me 400 pound. I think we need to fight back agAinst these company’s ripping us off !!!!!
AAMI Landlord policy is a junk insurance policy.
Coming from a long time AAMI multi policy customer, do not buy a landlord policy from them. It is a junk insurance rort and should be removed from their product list. Spend a few more dollars and buy from a specialised tenant protection insurer rather than throwing your money at AAMI for an unclaimable policy (exclusions are endless and unreasonable) Don't waste your money with the illusion of being protected by this junk insurance.
Misrepresent their policy as for Landlords, but it doesn't cover tenant damage.
Ridiculous policy - A landlord policy that doesn't include damage by the tenants isn't a Landlord policy, it's a building policy and should be represented as such. These thieves hide this fact in the bottom of their policy, even though in the building section it states what is covered as part of the building. I now have a property with no flooring and holes all over that isn't covered at all. We will be pulling our other policies from AAMI due to this, as who knows whether any other claims if needed would be paid out. Does this fall under false advertising, if a landlord policy on the building doesn't protect the building from the tenants?
The worst insurance company ever
The tenant was 6 weeks behind their rent which is more than their bond, swimming pool needed repair, tons of garbage inside and outside the house, door lock broken, wall holes need to be fixed...totally I lost $6k+ and the bond was just $3k. And guess how much I claimed back from AAMI? $0! The reason? "It's all in the PDS". Shame on you AAMI. Those pretty girls in your Ad. have nothing to do with your company, I can only imagine how ugly your business could be by collecting money every day but dumping your customers when they needed help. Never touch this brand again.
Landlords Insurance RUBBISH
I had my property covered for Landlords insurance and after a terrible experience with my tenants i thought i would be looked after by this company as i have other policies with them. I put in a claim only to find that unless it is natural disaster damage or malicious damage being the house is unlivable there is no claim and so all my money went to paying the premium with nothing covered. I have now put in a complaint to the ombudsmen and awaiting a decision.
Cheap in price, cheap in service
Cheap price for landlord insurance that delivered cheap result for claim.
Easy to lodge claim but difficult to get resolved. Didn't/Wouldn't explain process just wanted to talk about what may or may not be covered. Very delayed to get answer on repairs so started without them then have to haggle later after rent cover period expired.
Questions & Answers
Will aami pay rent loss if tenant was under periodic lease (not fixed)?
Can we get any compensation when our tenants move out of our unit to fix serious water problems in the bathroom? They will need to go elsewhere for about 1 to 2 weeks.
Not a hope in hell.
Get an answer from our members and AAMI representatives
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