Chips very easily
Dropped a small bowl about 5cm which hit edge of sink. Giant chunk taken out of top of sink, bowl perfectly fine... Not covered by warranty. Be very careful buying this sink. Was offered a discount replacement but still have to buy it and pay for plumber to install. Service from Abey was good, but sink is fragile and not really up to standards for a kitchen sink being used everyday.
Purchased in September 2020 at Harvey Norman for $460.00.
Extremely Disappointing Purchase
Teacup dropped in new sink from within sink causing deep gouges to sink base. Abey cited scratches not covered by warranty. How will product tolerate everyday usage? Do Not purchase
Purchased in May 2020 at Winning Appliances QLD, Indooroopilly.
Chipped within a few months - NO customer service
We purchased this sink after reading all the marketing material on it's strength and durability. Within a few months it had a chip in it though standard everyday use. I called Customer Service and spoke to Sean who was completely unhelpful and said there was 'nothing' that could be done due to the small size of the chip. So no repair facility or care for that matter. We have now done two complete house renovations and things do go wrong, but I have never received such poor customer service. I have since emailed the GM and the CEO, to which I h...aven't even received a response. They do not stand behind their product at all. I wish we had stuck to the hardy stainless steel. We have a brand new 'state of the art' kitchen, with a sink that has a chip in it which apparently can't be fixed. Soo disappointed.
Purchased in September 2019.
Do not speak to Shawn
Black sink which cracked within 2 years, Abey had gentleman come out to change to another sink. When looking at the sink after plumber left, the sink looked like it was a used product , not brand new, slightly dirty, and the waste basket was too small for the sink not able to keep wastage out or hold water. When calling back Abey customer service, spoke to gentleman called Shawn who gave me a lecture about how it must be to do with what food scraps we are putting in , I.e either too big or too small that’s why it’s going through , and food scraps shouldn’t go in sink then hung up on me. Extremely poor customer service.
I love this sink. We installed it in Nov 2017. I rang customer service prior to purchasing and they stressed running cold water while draining boiling water from pots in the sink. I have done this with no probs. I have one slight scratch in the sink. I am more gentle with it than my old stainless steel sink although I have dropped a pot, glass, plate in it by accident and it has been ok. Aesthetically this sink is beautiful. Smoother than the other black sinks on the market. Makes me happy to be in my kitchen :) I’ve given it a 4/5 as you do need to give it a little TLC in terms of boiling water and avoiding scratching. To clean I just use warm soapy water. The square corners are no issue, they’re rounded inside the sink so no concern.
Purchased in October 2017 at Harvey Norman.
Sink is 10 months old and has been great re scratches ect... but cracked with hot water from straining veggies. Customer service has been fantastic however replacement sink was faulty and plumber couldn't install...now waiting on number 3! We are rural area and service has been fast and helpful, just disappointed in the quality. Shame as I love the look of this sink but it needs to be functional.
Handsome and functional sink
We installed a black Schock sink in Dec 2016, so nearly 1yr on it still looks great and no issues. Cleaning is a dream- we don't scrub it or use excessive product, just a wipe down with disinfectant. I was a bit concerned about installing a square sink- the corners are fairly sharp so I was worried about debris getting stuck and sitting there. The fall of the bottom of the sink is such that everything drains away beautifully.
I have dropped a glass and a small pot, no cracks. Purchased from WC Bathrooms at Chatswood who assured me they had the best warranty on the market. Hope I never need to use it!
Love the Abbey schock. Having tried the Oliveri black granite composite twice, and both were failures, we opted to change to an Abbey instead for our new kitchen. It is a matt black which I prefer, not grey and no 'sparkle' like the others. It's surface is lovely and smooth and very easy to keep clean. We 'dry' it with the sponge most of the time and it looks great but once a week I'll go over it with powder cleanser or the like and it gets any little scratches or marks off without damaging the surface. It's deep so little splashes out and I fi...t my 30 litre soup pot in easily. There are considerations on care and usage when purchasing ANY granite composite sink, not just Abbey, so you need to be mindful it's not stainless steel and if you are rough with it, it will get damaged, much the same as granite or stone bench tops get damaged if you are rough! If you pour boiling water straight into the sink, it may crack as will any composite sink............ But for someone who has now got her dream kitchen and appliances, my Abbey sink is an absolute delight!
We wanted a black sink for our kitchen reno, and checked out several. Most appear more grey than black, and are quite rough to the touch. The Abey sink is darker and almost silky smooth in comparison. It looks great; very classy! And it's easier to keep clean than our previous Oliveri stainless steel waste of money. Instructions were followed, so no probs with install. More time will tell, but we're extremely happy with our purchase.
The sink chipped within a few weeks of installation. Then after that it developed a crack when my wife dropped a frypan in it - the height of the drop would have been less than 30cm. Not covered under warranty.
Looks lovely but simply not tough enough and the manufacturer does not stand behind their product.
We will be replacing it with a stainless steel model using our home and contents insurance.
Purchased a house in 2015 that had been renovated and the kitchen had a schock sink looked beautiful. Recently the sink cracked was very disappointed as not sure as what l would replace the sink with. Sent an email to Abey and explained the problem. Received a prompt response and did all the necessary requests as per proof of warranty etc..... Within the week a brand new sink has been delivered. Absolutely brilliant well done Abey Australia. Also want to stress that l have been reassured that there will be no futher issues with the new sink.
After only 6 weeks our sink has been chipped by the shock glass board accessory, no reasonable force was used. This happened the first time washing the board and before our kitchen Reno's were even completed. Very disappointing.
Loved it want another
Have just moved house. Bought a Schock sink for our old house 5 years ago and absolutely loved it. No problems with cracks or anything else. I alway used a basket or washing up bowl for anything heavy duty which would not go in the dishwasher. Can't wait to get another Schock sink in new home, they look so much smarter than stainless steel.
Cracked sink but excellent Abey service
We too were shocked when the three-quarter bowl of our black sink cracked when it was being filled with water. The sink had been correctly installed and had been used very carefully. We even use a protective mat which is pretty silly for a kitchen sink! I sent in an online warranty claim and was contacted the next working day by Abey. Our claim was approved without question and arrangements were made for it to be replaced. I believe the warranty is 10 years. The person they sent to replace it was reluctant to do so for fear of damaging the ston...e bench top and was worried about removing the dishwasher. After discussion, Abey approved its replacement by our original installer. Although it was dreadful that a sink which is advertised as offering "exceptional strength and durability" cracked - and we are anxious about the new one - we could not have received better service from Abey. They handled a very stressful situation in the best possible way from beginning to end.
Looks wonderful but not practical for everyday use..
Yes I admit I love love the look of this sink but it is not practical for everyday family use. I had my doubts on this when I bought the sink but just couldn't resist the look and feel of the sink. I read the in advance and decided I wouldn't use this sink for washing pans and wouldn't pour boiling water straight into the sink. For 5 months I followed these rules but then my dishwasher broke down and for 1 week I used the sink like a proper sink for everyday washing. I thought i was being careful but one week later I found a small crack in the base of the sink. If you want a sink that looks good for rinsing out the wine glasses it is a great choice but for higher volume use I would not recommend this sink.
Questions & Answers
Hi guys. My white Abey Schick sink got installed today. I have a butter chicken pan and spag bol pan needing a wash. Terrified to wash in the sink, should i get a bright orange ring on day 1. How do these sinks perform with those terrible reds?
Can you put hot items straight out of oven on sink?
need a cleaning details for the schock sink its white and staining
We have the black version and don't notice any stains. Have you tried calling customer service? I called them prior to purchasing to ask about the cracking issues and they were helpful. They lady I spoke to mentioned they had a white sink in their staff kitchen that takes a beating with coffee and the like, they should have some ideas.
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