Acer Nitro 27" UM.HX0SA.P01

Bought it a couple of months ago and already broken – Bought a custom gaming pc for $3200 which included a $399 Acer Nitro curved monitor. Noticed after a few weeks the lower trim that hides all the wiring to the screen, was lifting up and and I’m worried that’ll let water, dirt get inside and damage the screen. I use what the store has told me to use on the monitor screen to clean it (laser screen cleaner and a microfibre cloth). I had sent it to back to Acer 3 times and this time they said “such you have used a cleaning solution on the monitor it’s now deemed unwarrantable”. So what was the point of PLE saying to use this cleaning solution and now deem it unwarrantable…

I am really upset at Acer. Shame on you. This is clearly a manufacturing fault and is clearly under warranty and is warrantable.