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3 reviews
Paul  Stonestreet
Paul Stonestreet NSW2 posts
 

Upon opening a putting up gazebo stitching coming apart on one of the corners on the outside. A little disapointed seeing this when putting the 6 × 3 Gazebo up during a public holiday Other than that a good pruduct.

Adventure Kings
Adventure Kings    

Hi Paul, Thank you for your feedback. We’re sorry to hear about the stitching issue you experienced with your gazebo as we understand how disappointing that would be, especially when setting it up for a public holiday.

Please reach out to us directly at social@4wdsupacentre.com.au with your purchase details, and we’ll be happy to see how we can assist and find the best way to resolve this for you.

We appreciate you bringing this to our attention and hope you’re still able to enjoy your gazebo.

Cheers, Jayden

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Brearna
Brearna
  Verified

Very disappointed! When setting up the gazebo one of the black plastic pieces on the legs instantly snapped off. On first use the first bit of wind buckled the legs (was anchored correctly). Will not buy again… other campers were also surprised at how easily it bent and is now unusable

adventurekings.com
adventurekings.com    

Hi Brearna, We are very sorry to hear about your experience. It is highly recommended that extra measures be taken to secure your Adventure Kings Gazebo. As per the manual, taking these precautions is important, especially in windy conditions. We appreciate your feedback and will share it with our team to help improve our products. If you would like assistance or a replacement part, please contact our customer support team, and we will be happy to help.

Regards, Jayden

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archie macvicar
archie macvicarQLD
  Verified

Purchased as a Christmas gift. Unfortunately it was not welcomed. However I am unable to return and swap for alternative product due to the 30 day limited return policy.

adventurekings.com
adventurekings.com    

Hi Archie, Thank you for taking the time to leave your review with us, and we are sorry to hear you are unable to return the unwanted item as its outside of our 30 day returns period. As per our policy, we are unable to accept returns or exchanges outside of the 30-day window to ensure fairness and consistency for all our customers, no matter the time of year. We appreciate your understanding and hope to assist you with future purchases.

Regards, Jayden

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