Best Outdoor Umbrellas & Gazebos

The absolute worst customer service I have ever encountered. The man I dealt with (Will), was cold hearted and callous. Their claim of “Hassle Free… Read more

Returns” is laughable - every interaction I had with them was a hassle. I received my Cool Cabanas with a defect in the material on the roof section. This was immediately noticeable when we pulled the Cabana out of the bag. I contacted the Warranty Team to discuss my options, and as the conversation went on Will started to imply that this defect was secondary to misuse. I would be required to pay for return shipping and was told that if they deemed it misuse (which he said was likely, I would be required to pay for the cost of repairs and return shipping.) All an expense I couldn’t currently incur. I am an honest person who purchased a brand new product and this product did not arrive in ‘as new’ condition. I believe the company should have a better quality control process, more personable staff on their customer service team, and have a better returns policy that believes customers when their product does not arrive in ‘as new’ condition.

"A Work of Art" – Weather-Resistant: "This umbrella has faced rain and wind without any issues. The weather-resistant features make it a reliable choice for any season. A durable and practical addition to our outdoor space."

waste of money – Nice style and great size but made out of cheap crap materials, looks nice for a short while but it rusts out and everything degrades very very quickly. Show details

Unhappy buyer - Too much money for too little umbrella – Spent $800 on an umbrella that was kept in its protective cover from day one and didn’t last 20 uses. I do not recommend this umbrella. Unstable in a light breeze. Slide adjuster broke in no time. Show details

Th Gazebo is well built with steel frame and heavy-duty cover. Easy to erect c/w tie-down ropes and pegs, however heavier subject to the conditions the Gazebo is be used in. Thank you for a great price and deal with the walls. Show details

We purchased the Kings 4.5m x 3m “heavy duty” frame and it failed within the first 30 minutes of use. A single strong gust of wind caused the frame… Read more

to break, despite the gazebo being fully erected and properly pegged down.

The side clips that secure the canopy are completely ineffective and provided no real stability. This product should absolutely not be marketed as heavy duty. It is not even suitable for normal camping conditions where wind is expected.

The failure left us without shade on a camping trip, which significantly impacted our setup and comfort. A shelter product should be able to withstand basic outdoor conditions. This one could not.

For the price and the way it is promoted, this was a very poor outcome. We would not recommend this product

Professional & Courteous – Julie was very professional and courteous. She shared helpful information that helped us decide to purchase the product.

Don’t waste your money – Used a couple of times. Never in gusty winds. Plastic broke on one of the arms because of poor quality. Less than a year old and cost over $800.00.… Read more

Went back to Bunnings who referred me to the company. Sent them pictures who said it was wind damage and suggested I purchase the piece of plastic join for $125 and fix it myself as warranty didn’t cover wind damage. Bunnings then sent me a quote to buy a new one and have it installed! You can see by the pictures these umbrella's are made with cheap plastic connectors. The truth is the warranty don’t cover anything because they will always blame the wind. One has to question what they mean by 'wind' because most days we have wind which then eliminates any claim! Consumer Affairs needs to be investigating this shonky practice. I will be making a claim.

Good quality gazebo – I have purchased mimosa 4x3 portsea gazebo. Installed as per instruction. but louvers are not opening with mechanism. i have tried many bolt more… Read more

tight and loose as a trial and error but no luck. Poor support ... instruction is quite poor. I got another gazebo as replacement but its not a case. Replacent was suggested from bunnings. I have just used gear mechanism rail from new lot. But to me nothing was wrong in original piece. finally i have tightened gear mechanism bolt more tightened than any other bolts and it works. all other crank mechanism screws are soft to medium tight.

Bought a cantilever umbrella from coolaroo Asssembly guide and instructions tell you not to use in extreme weather conditions including high winds. … Read more

Yesterday was a mild day with slight breezes and umbrella blew over bending one of the arms. Contacted supplier who advised that it was not covered under warranty and that they advise that the umbrella should not be opened with any wind.

Love our gazebo – Great gazebo perfect for our small backyard. Awesome design had vines growing up the posts even used the walls as an outdoor cinema. lasted two years before several heavy storms ripped the top cover.  Show details

I am absolutely appalled at the lack of help from this company I tried to put in a warranty claim due to the canopy splitting only after 18 months… Read more

they didn't want to replace it said they don't supply nz now get a friend to get you one if they are going to auz , really! They still supply nz with other products so what's the problem I don't want a refund as then the frame is useless I just need a new canopy.

Upon opening a putting up gazebo stitching coming apart on one of the corners on the outside. A little disapointed seeing this when putting the 6 × 3 Gazebo up during a public holiday Other than that a good pruduct.

Our pole for our 2.5 metre Marquee umbrella buckled and bent. Marquees policy is NOT to replace the pole.MORE LANDFILL. I will not support a company… Read more

that is not offering sustainable replacements for parts. As a customer I would prefer to pay for replacment parts rather than bin a product that could easily have been salvaged. MARQUEE IS NOT AN ENVIRONMENTALLY FRIENDLY PRODUCER

Waste of money – Didn’t last a day. Set it up over my son’s kiddy pool to keep him out of the sun. Plastic joiners broke at the first sign of a gust of wind. Flimsy… Read more

and cheap main frame. One of the poles were wrong. Got 3 of one and 5 of another as well. Made do with it. Tied all the supports down but after setting up and giving it a little test nudge I didn’t have high hopes for the product. Wouldn’t waste your money on it folks.

Zero After-Sale Service – To be fair, the purchase, delivery and 95% of the construction was great, but there was a significant issue with the step involving ONE piece that… Read more

simply did not work, despite hours of focus on this ONE step and attempts to redo it in various configurations to account for errors in the instructions and diagrams. This happens sometimes when putting together boxes items.

The reason for the 1 star review is because NO attempts to get help or advice have proven successful. I sent a message to the company and was promised a phone call which never came and there was no way to reply to the email telling me they'd call. An attempt to submit the official feedback form from bunnings, in which I stated that I really needed help, was met with an email from the manager saying they were sorry I wasn't happy, but offering no option for assistance. Again, it was a no reply email.

The after sale service is simply non existent and ruins what could be a good product. As a result, I would NOT recommend this product. This may change if help arrives at some point before I dismantle and return the product for a refund.