AEG IKE95471FB

Summary: This is our second AEG stove that has failed since March 2023. The stove does not do as it says it will and we have found the AEG customer service experience subpar. We are in our third week now with no stove and no idea when our stove will be repaired or replaced. Full review: Our AEG induction stovetop zones does not work well or at all. We first notified AEG of the issues we have in March 2025, less than a year from our AEG replacement stove.

We contacted AEG and eventually booked in a tradie to ascertain the issue. The issue was thought to be the left hand side component had failed, and another trade weeks later visited with the part. This part was not configured and therefore not working. Both trades, ironically, own gas stoves. And we now have no stove at all.

AEG customer service is perhaps the worst I have experienced. All we need is a part to be fitted and now into the third week of no stove - at all. We have not received any communication from AEG about when our stove will be repaired despite repeated attempts on our behalf to contact customer service. When customer service are contacted they are defensive and often without a clue about the issue. Unfortunately, it seems their main tactic is to delay our call another week. They do not respond to emails.

This model is a replacement for our AEG induction stovetop AEG IKE95471FB that failed in early 2024, we experienced the same level of poor customer service last year.

AEG if you read this, it would be good if you responded to all your customers who have faulty products with a willingness to fix the issues. If you cannot fix the issues, you should be offering to replace every faulty cooktop you have sold instead of stringing along customers. We use our stovetop every single day, not having a stove is impacting us significantly.

Pros: - looks good

Cons: - only really works on settings 6 and above on all three zones - makes a buzzing noise when heating - does not heat as fast like we expected on an induction - retains heat after use (our previous induction to AEG did not retain heat) - this is the second stovetop that has failed at our family home by AEG (this one is the replacement, and didn't make it to 12months) - customer service is often abrasive and unwilling (or unable ) to offer any support or forward movement to rectify the issue - customer service blames the installer when an AEG installed this stove under warranty - customer service placed us on hold for over 10mins to read the notes on our file - customer service hanging up or allowing the call to expire after 20mins on hold - customer service not answering emails - customer service delaying part replacement by saying "I will check up on this and give you a call next week", but then not calling - we cut our stone benchtop larger to accommodate the AEG cooktop, limiting our choices

Video shared, 1min of a 2:42min. The video shows an egg cooking, the author of this review is speaking and says that it has been on level 6 for about a minute. During the video the stove is put to level 9 which is a the highest numbered setting. The stove begins to buzz and the egg can be seen to gradually cook on the highest setting at level 9. The video shows other food cooking, lambs fry and bacon, and a pot of potatoes.

Poorly designed, not for those who cook often – Very disappointed with this unit. All heating elements, but most notable is the central, "Large" heating element is very poor designed and not designed for large pans. Using a pan smaller than the markings on the cooktop, heat is only applied to a small circle at the centre, not the entire surface of the bottom of the pan. Even when the pan is moved, you can see the heat concentrated to 1 small spot.

Almost, not fit for purpose.

Very disappointing.