Lies and lies playing with people's lives who are struggling and suffering and are ready to die not coping.help AIA plea
I have a serious lower back injury and serious mental health issues. I have my income protection claim with AIA my claim was approved in August 2019.last year in December they told my solicitor that i am getting paid for my first year as they have to back pay me for 5.5 yrs.instead of getting paid I was summoned to provide with some documents did that.still nothing then again asking for more forms did that.still nothing same thing to me and my solicitors its been escalated and we can't give a time frame.my lawyers even sent a letter that I am r...eally struggling physically mentally financially.still nothing same thing over and over again.i am at my wits end and might take this matter to current affairs or 60 minutes.i don't know what else to do I am the one who is struggling they are not. Might take to AFCA.i have become so suicidal . mental health services visit me at home every week as I am suffering so bad and have become very suicidal. got a recent MRI done have to get surgery done asap as the pain is so excruciating 4 of my discs are prolapsed severe nerve damage have trouble standing sitting can't do anything told them still same answer.a member of mental health services was so worried that they spoke to whosoever still same thing its been escalated and priority.nothing if I commit suicide then I will be gone and not suffering what about AIA then..don't know what to do i need funds to go see the specialist for surgery.please help AIA before its too late and I do something coz I can't wait anymore I have appointment booked with the spinal seurgon but you guys are not paying me anything lying to me week in week out.i will be going to current affairs and contact ombudsman today so please pay my payments I am not asking for anything please asap please.as you all can see I'm I'm struggling so much and they are not processing my payments I will miss my very important appointments.recomended to no one.dont ever go with this company they all lie.im bloody done with everything.im done with my life can't take it nomore.never go with them they lie and lie and lie.its all your responsibility aia.going to ombudsman tomorrow and also current affairs.liars
Absolute joke for an insurance company
after a serious accident left me with debilitating injuries i started the process of income protection. At first I was told it was be 72% of what my wage was to later be told that there is a loop hole they are able to use every time that there is no way for you to get around. After 3yrs and finally settling my personal injury suit AIA needed to repay 40-45k they had with held from me. I’m 6months later and still fighting to have it paid to me. Now things are being taken to AFCA because of the constant lies and false promises. Ricky the case man...ager promised to have it done and gave me specific deadlines but then when they passed and no news he started not accepting my calls and staff refused to put me onto a manager. After a couple of months I was able to get a hold of him to be told he had been too busy to finalize things for me because he needed time to calculate everything but hadn’t gotten around to it. I have been told multiple times this has been escalated but 6 months down the track I’m still waiting. Having now just found out my TPD claim will also be going through AIA I have absolutely no hope for the near future of having either of these claims resolved. Hopefully the AFCA will be more diligent.
If you are insured with this company you need to change it
I submitted a IP CLAIM in June of last year it took 6 months to get $15.00 per week and told this was because I am on newstart, if my claim had been processed in 60 as they stated I would not have been on centrelink so now I have put complaints in both with my super and AIA. I have had a response from my super stating my payments should be for 2 years they are only going to pay me until March 2020 instead of June 2021 my income protection amount should be 1485.12.
I submitted all the required documents before the waiting period had to abuse them To get it finalised as had waited 2 months before it was approved. Finally got first payment after a number of calls now 14 days late on next payment. Was told a week ago would be escalated called a week later told the same thing as the last person obviously hadn’t escalated it. Stress of being injured, paying physio, bills, Christmas, kids school fees etc. I’m sure my employer pays them on time to insure me but they can’t push a button to pay me?! Will be taking it further.
Diagnosed with a brain tumour 6 months ago, have sent through all my documentation months ago and heard nothing back no matter how many follow up emails have been sent. Planning to go to the ombudsman now, seeing how many people have been treated the same. Sick people shouldn't have to beg for services they have paid for.
Class action suit needed
Any interest in a class action suit against AIA directly backed by A Current Affair,ABC's 7.30 Report and The Sydney Morning Herald?
Time to hold this conglomerate accountable for it's blatant negligence and sheer lack of accountability!
As I am in the same boat as nearly everyone else on here it would seem (using the reviews as a guide) that AIA seems content on sinking without remorse with exception given to some cancer sufferers that will inadvertently affect they're bottom line less due to they're imminent demise (No disrespect meant to ca...
- Verified customer
They lie, they abuse you and they don’t care
This is an organisation that is so egotistical, it happily lies to AFCA knowing they face zero consequences (have 1 successful complaint and second one pending) Its claims staff lie ( I have transcripts) and deliberately re traumatise you.
Unprofessional and unreliable
After my injury with 100% proof and the claim being accepted over 3 months ago ive been lied to numerous times theyv'e said they sent an email to my drs for more information and its not been sent after i called and checked 3 times before booking a double appointment 3 times with the dr , my assessor angela
is never available shes off to lunch or in a confrence or has just left for the day , i will be putting in a complaint to the ombudsom and heading to a current affair ,this is unacceptable ,while i cant afford to pay my mortgage and other bills , unnecessary stress and depression , get your jobs done asap just like you taking out money for these bad circumstances .
Big on delay tactics
Claim for IP at 7 months and counting. I, m sick of writing About Aia and Rest .So to make it short and sweet take all the negative stuff written about them by the stressed out people below, and that's my story in a nutshell. Also Go to the REST product review site and read my Shame on you REST review and the conversation I have with the Rest representative about claiming and AIA
What A NIghtmare !
I am complaining because I have a double shoulder injury and put in a claim for income protection October last year and now in financial hardship and was told to prove this so I emailed in all my bills but made no difference at all to help me financially while I am trying to cope with my injury ! I have never had a call to let me know how my claim is going to reassure me that my claim will be completed. I have been patient and sent all supporting documents to support my claim. I am unable to receive the correct medical help atm because I am wa...iting for income protection ! I have lost my car and now will loose much more ! I am broken as a person because I trusted AIA to help me in time of need after working so hard all my life and now I am still waiting for my claim to be assessed ! AIA does not support you when your geniunely injured and pay income protection I am so disappointed in the whole process !
Difficult policy: I can’t live with it!
I have AIA income protection insurance (IPI), and life insurance and terminal illness benefit.
You must have an enduring power of attorney (EPA) in place to claim terminal illness benefit. If you have no EPA in place and cannot communicate or fill in a form, they will not allow you to claim.
For the IPI claim, AIA refused to accept a verbal claim. They insisted that I had to fill in a form. After 4 weeks in a coma, I was unable to hold a pen and my focus eyes. Even when I came home, it was close to the end of my 3 month waiting period. There ...were numerous unanswered emails and unreturned phone calls. Their internal complaints did nothing for me. I was in a coma with terminal heart failure documented by the surgeon. I survived, but now need a heart transplant and can’t work. My wife and the hospital social worker tried to speak with AIA. The first time the social worker rang, the phone was “hung up”. AIA then refused to answer even very general/ hypothetical questions of “what if”? My medical status 6 months resulted in AIA declining my terminal illness benefit claim. Now I can’t work until 6-12 months post transplant. The terminal illness benefit would have cleared our debts and helped greatly. This review has been up 2 weeks. 196 people have viewed it. There have been another 5or 6 reviews more scathing than this one, all in the last 2 weeks. Judge for yourself. Hopefully more people will get enduring an power of attorney in place. Please don’t risk your family’s future, just and get this done.
Constant mess around
I've been dealing with AIA for over a year and have had endless problems. Towards the end of 2019 I made complaints to Rest and AIA about delays, faulty information given, communication break downs and was assured that these things wouldn't happen again.....flash forward to today and once again I have had to call AIA in regards to a payment due weeks ago, only to be told that it would be "escalated" and that no, it hadn't been seen by my assesser as yet, and once again, no she wasn't there, and there was apparently no one else in the building w...ho could help, except for the rude man I spoke to. Once again I have to try borrow rent money to stave off eviction due to delays caused by AIA They are a joke and make life so much harder than it needs to be. I'm only getting ip payments while recovering from a brain injury and I'm sure that dealing with AIA has hampered that recovery immensely I'd give 0 stars if possible
Initially I was not impressed with the wait for approval however my claim has now proceeded and I found the company caring and supportive in my cancer treatment. They also offered personal cancer carers to assist with my recovery.
Not Happy at all
I applied for Income protection back in july 2019 i have been approved and have been waiting for back payments to be calculated so haven’t even started receiving monthly benefits as yet its been 4 weeks since last back payment received and everytime i contact i get told they can’t give me a time frame when I will receive next payment and can’t receive my monthly benefits till all back payments have been calculated.
Im getting very stressed and frustrated not knowing when payments will be received.
And feel when I contact they are annoyed its called income protection for a reason and I don’t feel protection one bit.
Positive experiences with AIA
My experience with AIA income protection has been easy and positive. Most of my information was submitted with my claim form and a few other pieces of paperwork was submitted within a few weeks of claim submission. I was advised that the claim assessment process would take 2 months but it was accepted prior to the the 2 months. The people I’ve spoken to over the phone and via email have been so helpful, informative and supportive. Thank you AIA.
AIA reported to AFCA (Australian Financial Complaints Authority)
I would encourage everyone to lodge an external complaint with AFCA about AIA.
I got to breaking point with AIA (same issues as everyone else here) and lodged a complaint with AFCA (Australian Financial Complaints Authority).
It will only be then AIA will change their processes as opposed to their current practises as per the reviews and then AIA posting worthless public apologies.
AIA is salary continuance insurance via GESB Superannuation.
It has been one of the worst processes I have had to deal with and especially during a period of trying to get well. It is ironic actually.
6 months and still on going
I applied income protection last May 2019 after AIA rejected my TPD claim (still ongoing as well as this is being handled by my lawyers now). And up until now my claim is still being assessed even though it is already in the final review with the team manager, already provided all the necessary evidence to support my claim, yet still not hearing anything from it. I am even experiencing severe financial hardship already and even told my assessor about it but with no luck at all in getting even at least a concrete details on whats going on alread...y with it. Especially by waiting 6 months on it it is very disappointing and frustrating knowing you dont know what is the real deal with it. I dont want to wait for another days or weeks just to be told that the claim is rejected especially that I am in and out of the hospital due to breast cancer I cant even go back to workforce again due to numbers of hospital appointments and procedures I needed to attend due to my primary health condition which exacerbated to breast cancer. On my TPD I tried to explain to my assessor who handled my case that my primary health condition of Cowden Syndrome is a very rare and serious case which can escalate into a cancer in breast, thyroid, ovary (the top 3) when they rejected first my claim way back in the beginning of 2019. Which I even told them with the new diagnosis that I had last 30/08/2019 with regards to my breast cancer (through my lawyers) I will not be able to come back fully already in the workforce due to the severity of my primary condition and that the medical people that handles my cases needed to monitor me for who knows how many times in a month to make sure it wont even exacerbate to another type of cancer. I am already having a severe stress and depression caused by AIA Insurance for being incompetent and being heartless regarding the situation I am already going through. If I even have the choice I wouldnt even go with AIA and this stuffs because I rather to work and earn money to support myself yet I cant do it because of this rare medical condition I had which I never even wanted at all!! AIA look on the bloody medical evidences, the main health condition, not because it didnt directly said that this and that according to your books. Where is your heart AIA people?! many people who got insurance with you are suffering because of how heartless and incompetent the people you all had!! December 19th 2019 Update: 6 months and after all, it is rejected If theres a zero star, that is the best to give you all AIA people! You guys were all heartless people! Today I just received an email from my assessor saying that unfortunately with the medical information that you guys have on file doesnt support it in connection with my claim?! wth?! what medical information you guys want?! I had been through a lot of medical procedures relating to my ongoing medical health issues and yet you guys will tell me it isnt enough to be sufficient to support my claim?! like what the crap?! what else do you guys want?! for us to die before you will give the money?! it is not about the money for leisure, it is for us to support our ongoing medical treatment, expenses, bills, and even to fix my soon to be broken car!! Thank you AIA for screwing me up not once but twice!! you all bunch of heartless people and i just wish this situation doesnt happen to your own family in the future!!
Paying for a service that isn't provided to you and this is supposed to be fair!?
6 months now since I made my income protection claim and its excuse after excuse. Asking for information that they already have.. not calling back when they tell you they will.. my so called "assessor" that I rarely hear from telling me that I was put on a priority list but then told by another incompetent employee that that was not the case.. I had to go back to work earlier than expected just so I could cover my rent still with a busted elbow. This has seriously caused mental health issues for myself and there is no way getting through to them. Just another big business taking and taking but never giving. Stay away at all costs!
The worst, most useless and incompetent company I have ever dealt with!!
I have lodged an income protection more than 6 months ago. Still not resolved. Only time during this period that I heard from AIA is when I rang. Then I held on for up to 45mins at a time and often got cut off & had to ring again. No response to my emails, being promised by customer service that my case manager (name withheld) would ring me back but NOTHING! Excuses all the time. My case manager delayed requesting documents and then requested documents that have already been submitted a month before. In September she said she had all the docume...nts needed & sent it in for evaluation. This claim has been dragging on for months and in the meantime I am broke. I have to borrow money off friends and cannot pay them back. I barely scrape by and am going backwards fast. On 25 Nov I got an email saying: We note that you have been in touch to ask for an update on the assessment of your Income Protection claim, and that you have been waiting for a response for some time. Your claim has now been placed on an escalation list, so the outstanding work can be addressed as soon as possible. This is likely to take 1-2 weeks, and we will keep you advised of any developments in due course. Because I knew they would not keep me up to date (they never do) I rang them on Monday, 9 Dec, after the two week passed. I got told that the assessor decided to do a bit more work on my claim. I did not want to talk to my case manager then as she proved of no help in the last 6+ months. I asked to speak to her manager and the guy (name withheld) promised that he would get her manager (name withheld) to ring me back before the end of this week. I rang today (13 Dec). Not surprising, the manager was not available, and the guy of Monday (name withheld) lied to the woman I spoke to (name withheld) and said that he did not say on Monday that he would get the manager to ring me. And apparently my claim is still on the register and will be dealt with when they get to it. I am absolutely appalled about how AIA treat people in difficulty while they are happy to take their money. I have paid insurance premiums to them for more than 7 years. They are robbing people and playing with their lives. Not only are they robbing people but also lying by saying they are committed to making a change in peoples lives. Unless of course they mean the change is to destroy others, then it would be the truth. All I can say is that God does not sleep. I have left this in His hands now. Because I as a human cannot do anything about it, no matter what I do. AIA just drags things out, ignores me, leaves me hanging because the longer they delay my claim, the longer they can keep my money while I am suffering at this end. What do they care? They do not have to worry how they are going to pay for their next meal. I think REST has to take responsibility as well for allowing their members to be put through hell by this useless insurance company. Am not surprised (but am also glad) that they changed to another insurance company.
Horrible insurance company-avoid at all cost
They are quick to take your money, awful if you want to make changes to your policy. My experience was that its easy to make changes as long as you buy more cover but I could not get them to make amendments to reduce. I ended being forced to cancel which is a pity as I entered into a level policy and ended up loosing a lot.
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Questions & Answers
Why do you always have different excuses every time i call ? My drs have sent reports tp you AIA ans now youv'e said you need more , so i phone to make sure youv'e sent the email ,and guess what no email wasted the drs time and mine so i call again and was reassured youv'e sent and yet again not sent . How dare you make people's lives suffer even more its stressful enough losing your job over an injury over no fault of your own people have mortgages to pay im fed up with the constant lying by your staff and have never have gotten to speak with my assessor angela why? Shes out to lunch ,shes just left for the dat , or shes in a conference all a bunch of lies stop delaying my payment, i am going to the ombudsmen ,and a current affair on channel 9 and get all the people whom are suffering like myself , you have 100% proof of my injury and approved it, why keep me waiting , i will never recommend this disgusting insurance , they are unprofessional and unreliable,
Hi Natalie I am in the same situation as you ! I am so tired of getting the run around and ringing them constantly ! They keep saying to me they never receive my documents and then I send and send but no communication at all ! I pray someone can help us because I am genuinely injured and have no money but have super and this so called income protection, I am stressed just like you but getting no where and no payment from AIA they are all uncaring and unprofessional we need to start a group and do something about this company! Sue
I am puting in formal complaint to the ombudsom, and their company as well also this week calling a current affair on channel 9 i am fed up of excuses and lies , they really think we are just another number when we have our mortages to pay and other bills i have a depression problem directly from my injury , i do believe they have their proticales to follow and need some time , they need to read their own product , as they advertise, they (help you in the event of injury or illness) hahaha false advertising liars.
Hi who is your governing body? Thanks
AIA A.AIA Australia
Hi Jack. I've sent you a direct message to assist in your enquiry. Thanks - Matt (AIA Team)
Has AIA staff got enough training to deal with mental health patients? With my experience AIA is very bad , I have been suffering from acute anxiety and depression and the case assessor made it worst, the staff at AIA has NO CUSTOMER SEVICE at all. Does AIA have an internal dispute department? No, cause you guys are money hungry wolves that will devour any client to keep your claims payout ? I contested the decision made on my case,having all evidence, and to my surprise ,it was the same case assessor that looked into it when he was the problem :-( , AIA Is a joke and you guys do not help your members, I wonder how fraudulent people like yourself sleep at night,anyway, my lawyers are with me and I was wondering if anyone had a bad experience with AIA would like to join me on today tonight show ? We should let people know how AIA mock you around when you are already sick !!
They're a joke my super rest use AIA looks like they don't pay anyone I'd be interested if anyone has had a positive out come please!
So far, I didn’t see any good review about AIA , only negatives, super funds should really check who they associate themselves with :-(
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