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Air Canada

Air Canada

1.8 from 94 reviews

Reviews

1.8

94 reviews
5
(6)
4
(11)
3
(3)
2
(13)
1
(61)
  • Value for Money
    1.8 (17)
  • Transparency
    1.7 (18)
  • Seat Room
    2.0 (12)
  • Food
    2.3 (8)
  • In-Flight Service
    2.2 (12)
  • In-Flight Entertainment
    2.8 (10)
  • Wi-Fi
    2.7 (3)
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If I could give 0 stars, I would have.

published

Purchase two flights return from Brisbane to New York via Vancouver prior to the COVID-19 pandemic. They cancelled the flights and only offered a credit voucher for 24 months validity in April. Then in May they made a big announcement about making travel vouchers without an expiry date but didn't make this automatic to existing vouchers. Never book a flight with them - they are notorious for not refunding passengers even if they are the ones that cancel the flights.

Transparency
Value for Money
DepartureBrisbane QLD, Australia
DestinationNew York, NY, USA
ClassEconomy
Booking Third Party
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  • Verified customer

The Worst Airline - AVOID

published
Transparency
Value for Money
Seat Room
In-Flight Service
DepartureDenver, CO, USA
DestinationOsaka, Japan
ClassEconomy
Booking Through Airline
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Okg

Okg

  • 4 reviews

Excellent

published

They are one of the best flight I I ever experienced. In the whitest time with Covid-19, I didn’t even have to call them. They did all the job for me and sent me email to confirm flight. They have the best service and best flight. I trust their planes more than other companies and like the space inside the planes. I book directly from them and find it cheaper then thirst parties. It is worth the price you pay.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureCanada
DestinationVancouver, BC, Canada
ClassEconomy
Booking Through Airline
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kezza

kezzaBrisbane

  • 14 reviews
  • 24 likes

8 weeks and still waiting for someone from customer service to respond to my complaint

published

8 weeks and still waiting for someone from customer service to respond to a complaint I made in January about being overcharged for a flight as their on line service was not providing the correct prices. Everyone in this company is uncontactable. Call centre is full of excuses why nobody has made contact for 8 weeks. The weather, Coronavirus, busy with lots of emails. How about you employ some more staff to deal with the backlog of emails/complaint?

Transparency
Value for Money
Booking Through Airline
Ibrahim

IbrahimSunshine North

  • 3 reviews
  • 3 likes

Service is not very good

published

Flight from Melbourne to Toronto via Vancouver.

First their website needs a revamp as it's not user friendly compared to other airlines. The special dietary food was not good and it's too small for an adult passenger.

Carry on bags cabins are usually full and you end up in either placing it away from your seat cabin or somewhere else.

Entertainment doesn't really offer a lot, again compare to other airlines.

No food or drink from Vancouver to Toronto unless if you pay, so it's paid service despite the fact our flight is international. Flight attendant told me that I cannot pay using my debit card l, only credit card. Very weird even though they accept Visa debit for internet use on the flight.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationToronto, ON, Canada
ClassEconomy
Booking Third Party
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Lost Luggage on both flights to and from Australia

published

Luggage lost on Flight from Sydney to Kelowna BC 14 passengers in group, 4 people had luggage. Air Canada were unclear if luggage still in Sydney or had been left in Vancouver. Luggage for our group arrived in dribs and drabs over the next day causing a whole day of lost skiing. No apology.
On return trip one bag missing for past 4 days without a word from Air Canada.

Transparency
Value for Money
Seat Room
In-Flight Service
In-Flight Entertainment
DepartureSydney NSW, Australia
DestinationKelowna, BC, Canada
ClassEconomy
Booking Third Party
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David

DavidGreat Southern, WA

  • Verified customer

Horrible customer service!

published

HORRIBLE! I required clarification on a matter regarding a flight from Hanoi to Vancouver. The online customer support continually avoided answering my question and her response was very non-committal and rude.
Phone service.....good luck! They want the customer to only call 24 hours before their flight.....but you still can't get through to anyone!
Past experiences (forced to fly with them due to my companies contract with AC) has me avoiding Air Canada. Unfortunately due to my circumstance I have to fly with them once again. Avoid this airline like the plague! Horrible pre-flight customer support, stewardesses with attitudes......this warning comes from having flown with them several times.

Transparency
Value for Money
DepartureHanoi, Hoàn Kiếm, Hanoi, Vietnam
DestinationVancouver, BC, Canada
ClassEconomy
Booking Third Party
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Customer mismanagement and non existent customer support

published
Transparency
Value for Money
DeparturePortland, OR, USA
DestinationMelbourne VIC, Australia
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LCWBuzz

LCWBuzzGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Torture trip

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureOttawa, ON, Canada
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Through Airline
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  • Verified customer

Horrendous experience

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureVancouver, BC, Canada
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Third Party
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  • Verified customer

Horrible Experience

published
Transparency
Value for Money
DestinationVancouver, BC, Canada
Dee

DeeSydney

  • 11 reviews
  • 15 likes

Holiday ruined

published
Transparency
Value for Money
ClassBusiness Class
Booking Third Party
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kenr2000

kenr2000Sydney, NSW

Air Canada is Tops for Me

published
Transparency
Value for Money
Seat Room
In-Flight Service
In-Flight Entertainment
DestinationSydney NSW, Australia
ClassPremium Economy
Booking Through Airline
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feitong y.

feitong y.Greater Melbourne (Metropolitan), VIC

so rude, no service at all

published

we planned to visit U.S. and found a cheaper ticket on aircanada, unfortunately, we was refused to take the flight because we do not have a valid visa for Canada, there was no nocice/reminder about this.
No refund. Will never use again.

DestinationSan Francisco, CA, USA
ClassEconomy
Booking Through Airline
SA Montford

SA MontfordSydney, NSW

Sydney to Vancouver Return

published

One of the worst flights I've had as far as comfort goes. Seating is very cramped and cleanliness is bad. I dont think toilets ever get a proper clean and my pull down table was dirty. In fact I wouldnt be surprised if it was dried up vomit. However staff are quite friendly. Food is average. Do not like Boeing planes at all!
AND, when I picked up my suitcase on return to Sydney, the frame was bent and fabric torn with ground in dirt, as though its come off the trolley or similar at speed.

Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationVancouver, BC, Canada
ClassEconomy
Booking Third Party
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International Airlines

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Organic Health

Organic HealthAustralian Capital Territory

  • 5 reviews
  • 1 like
  • Verified customer

Business Class from Brisbane to Vancouver

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationVancouver, BC, Canada
ClassBusiness Class
Booking Through Airline
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Jules P.

Jules P.

  • 2 reviews
  • 1 like

Bad air service, no space for legs

published

From Montreal to LA:
we were seated at the first economy row right behind the last business row and their is absolutely no space for your legs, our knees were touching the separation wall. we are both average size (179cm and 168cm).
Worst flight we took so far, the crew was not helpful and even kick my foot as I was trying to stretch my legs in the lane.

If you choose to fly with them choose your seats wisely.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLos Angeles, CA, USA
ClassEconomy
Booking Third Party
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Luna

Lunasydney

  • 2 reviews
  • 2 likes

One word: scam bags

published

I used to fly with ac all the time for years, but not anymore after my last agony experience with them:
They canceled my flight due to weather conditions but wouldn't refund my $$$!
It took over 3 months of correspondence to fix it. Very slow and unproffesional servants of ac.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationToronto Pearson International Airport (YYZ), Silver Dart Drive, Mississauga, ON, Canada
ClassEconomy
Booking Through Airline
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  • Verified customer

Bad rules and lack of understanding!

published

Had a medical emergency for one of my parties could not travel for 14 hours. Air Canada refused the refund based on unexpected circumstances. I called and wrote emails tried to ask them to understand but COLD.

Transparency
Value for Money
Seat Room
In-Flight Service
DestinationDallas, TX, USA
ClassEconomy
Booking Third Party
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Piagunn

PiagunnBrisbane

  • 2 reviews
  • 2 likes

Hours of wait times you are actually better off paying more and longer flight times than dealing wit

published
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Questions & Answers

mitchymoo

mitchymooasked

We are flying from Sydney to Vancouver later this year and have chosen to fly there Economy but flying back Premium Economy. Now we have decided to go over Premium Economy at an exhorbitant cost of an extra 7,500 dollars for this leg. We have booked through Flight Centre. Has any ever had such a price hike for a cabin upgrade booking request?

2 answers
Rodina Schuurkamp
Rodina Schuurkamp

I can only speak for air Canada because that’s the airline I fly with when traveling to Australia. I fly economy and it’s always been fairly decent but this last time was horrendous. I wrote a review, you should check it out. However, if you’re paying that much extra for premium economy I hope you’re getting your money’s worth, seems they’re beginning to charge more while giving you less.

mitchymoo
mitchymoo

Thank you. Your answer seems to correspond with most other reviews I have read.

Sherry F.

Sherry F.asked

My disabled wheel chair bound and myself are booked to travel on the 11th September 2020 from Brisbane to Vancouver to catch the boat doing the Alascan inside passage, through webjet.
As my son cannot walk, just to transfer only, could you allocate us a seat close to the toilet, and do you cave a wheel chair on board to move him to such.
Sincerely
Charmain Sherry Frew

No answers
Luna

Lunaasked

How to reach air Canada ABOVE refund departement by phone?

No answers

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