Unprofessional, taking advantages of covid
They are completely a unprofessional insurer. Because of covid im trapped here and that's why they just increased my price. Remember covid will go oneday and ill leave same day.
A good fit for what is required.
I compared your pricing with GIO and QBE. Allianz was very competitive which is why we stayed. We have been insured with Allianz for a few years and hope there is no problem if we ever make a claim.
What a freaking joke
Worst freaking claim ever it has been 6 months and still waiting for allianz to get there crap together and fix my freaking house. I would never recommend this company this is still unresolved I have now gone to AFCA ombudsman. My house in inhabitable and I am thousands out of pocket I thought that why we pay insurance.
$250 COVID fees
With an increase of $250 due to COVID and being told if I look around I won’t be able to find anyone that offers rental protection against loss of rent again due to COVID. So I definitely have been trapped. I have never made a claim and yet I’m still getting hit with this increase and have lost the ability to shop around. It is very frustrating
I am dIsappointed with my premium increase, given that I had rent default cover prior to COVID. If there was to be any premium increase it should have applied only to new LLI policy holders.
No claims so hard to compare
No trouble setting up and getting premium deducted from bank account. When the renewal notice arrived I did query the 40% increase during the Covid rent freeze but have not had a response. Did some checking but there appear to be very few alternatives. Landlord Insurance is a condition of renting out a property so I go with it.
More than 3 weeks to get a quote for repair
Been a good paying customer for 4 years never had a claim.
Tenants moved out to Jail and left place with a bit of damage. Clean up not covered. Damage done is partially covered, but its been 3 weeks since claim lodged and still no quote for repair, not sure how long it will take them to repair. And rental standing empty so every day we loosing money.
When i call they very polite and happy to help but each time during conversation phone hangs up. and next consultant will be very sorry about it.
still awaiting for the New quoted invoice for Monthly payment of $ 96.54, have now sent 2 email requesting this.
happy with most areas as have been with Allianz for 22 years and only 3 claims in that period and asked them for a better deal with no luck, will review my other 3 policies in future with other Insurance companies
40% increase in premium !
I just got my renewal notice from Allainz, as it includes rent default and damage by tenants, they bumped up the premium by 40% to $500+ per year
If I get a new policy without rent default (due to embargo), it comes down to $200.
Go figure as this is a pure money grab by Allianz to take advantage of the situation we are all in for COVID-19.
Not sure if its worth renewing but might have to as other insurers are NOT offering rent default, theft by tenants or closed their books.
Excellent experience. Good Value No claim lodged. It was just to renew the policy for next year. We are very happy with this policy and good value for it. Thanks
Somewhat disappointed with excess and premium increase
In the event of tenant rental default in relation to CoVid-19 loss of job I have been advised by my property manager that most other L/L insurers do not have an excess for rental default..but Allianz do. (Fortunately our tenants are secure but that is not the point)
ALSO as a consequence I sought to get alternative quotes due to premium increase ( I have never made a claim) and found an embargo on new business.
I feel deprived of choice despite certain policy aspects suggesting I should shop around
rented out our home to a company late March through a reputable real estate, of course Co Vid struck and there was an embargo on new policies could not change our home & contents to landlord insurance. Tried again now late May as policy has just "renewed" to find that because we have more than 3 unrelated workers in the house they will not allow us a landlord policy! stop taking my money if you won't insure my house. No resolution when I called the company, Mohammed suggested I try an online comparison site to find my insurance...All our insurance is with Allianz- NO longer!
Annual premium big hike
Time to renew policy, no changes from last year, no claims made: premium last year $285, this year $435. Cannot change insurers, no other insurers will accept new policies; coronavirus-related?
good insurance but could do a lot better
Disappointed that due to covid 19 I could not adjust my insurance and get an alternate quote
I understand that it is in a difficult time but I find it very strange that adjustments and alternate quotes can't be arranged
I did ring many many, many times but could not get anyone to answer the phone
The rating is a perfect description
Allianz sent me as chaser for the renewal which was great however I wanted to change the terms and I have hearing impaired. Consequently sent an email last Wednesday week requesting contact but no reply, then sent a chaser no reply. These emails were sent to Allianz customer service address. As the policy was expiring I renewed policy on the terms presented. I still have not had a reply to my emails.
Have raised insurance premium by over 25%
I just received my renewal for landlords insurance and it has gone up by more than 25% it is an extra $270 per year. When I called to find out why it has gone up so much I could not get an answer as they are working from home. To make matters worse I have called other landlords insurance providers and none are offering rent default etc. due to the current environment. So in short there’s nothing you can do except accept a $270 increase in insurance without explanation.
Errors on Policy details
All went well until I tried to ring you to change my name which is mucked up. You cannot get through to 131-000. Ring backs get cut off (three times) - timed out. Please ring me to correct errors
BEWARE - No Allianz insurance on weekends!
Yesterday when it started raining, i noticed water comming through one of my down lights. Only a month ago the same thing happened and Allianz appointed Australian Restoration and Construction (ARC) to make safe and stop the water leaking into the house, and Sedgwick as the loss adjuster to inspect the damage and advise Allianz what needs to be repaired and how much it will cost based on quotes from ARC. After repeating almost on a daily basis to both Allianz and ARC that we are experiencing financial hardship because I can't rent the property ...until it is fixed, they could not care less and did not respect any deadlines they commited to and continued with delay after delay for no reason. It wasent until I called the operations manager at ARC, the commercial manager at Sedgwick who manages ARC and other prefered suppliers, and the Australian Financial Complaints Authority (AFCA) that Sedgwick got quotes from ARC for repairs and the settlement could be finalised with Allianz. The same thing happened yesterday in exactly the same spot and when I called Allianz at 2.40pm yesterday 4th of April I was told there is no one in the claims department on weekends anymore and that I have to put up with water leaking into the home. If you want to purchase new insurance their sales team is available and they are the only ones working on weekends. So landlords BEWARE if you hold a landlord policy with Allianz and possibly any other insurance such as home insurance with them, if you need to contact Allianz to make safe your rental property due to a weather event, THERE IS NOBODY AT ALLIANZ TO DO THIS FOR YOU. My premium however is no cheaper because you can no longer make a claim on weekends. This has nothing to do with impact from the Corona virus but rather the company deciding to not provide a service which is part of the insurance policy and for which I am paying for, but rather to have staff taking on new business making changes to existing policies all of which are non urgent and can wait until Monday. Absolutely disgusted that in times like these Alliance have nobody to handle urgent claims which is only making my financial hardship worse. Thank you all for taking the time to read my situation. Enjoy the rest of your afternoon take care and be safe.
Wasted $5000 premiums
Tenants left the house unlivable. Cost of repairs, cleaning, etc. close to $8000. Absolutely "nothing covered". The assessor said the place was in "disgusting condition". Claim quickly resolved: zilch. Better to self-insure, with regular weekly payments of 10% of rent paid into a dedicated account. This would have paid for $5000 over the 3 years. Incidentally, the quarterly "inspections" by the agent "didn't notice any problems".
Terrible Product Disclosure Statement
Allianz PDS does not provide detail of what is insured when you put a claim. The insurance covers the event, however limited by cause. Ready the PDS carefully and you would find you are not even insured for the most common cause of damage for residential building such as fire, impact damage etc.
Questions & Answers
Do you cover AirBNB as I have downstairs part of the house used for Airbnb
Allianz does cover Airbnb accomodation. You may have to pay a little more but better safe than sorry. Thanks, Emanuel
What is covered under you landlord insurance? eg fires (thats the most serious thing i can think of)
Hi Sofie, my rental is not near an ocean or river, so this is my cover. List of insured events
See the PDS for the standard policy terms, conditions, limits and
exclusions that apply. This should be read together with this
Policy Schedule and any other document we tell you forms part
of your policy.
Accidental breakage (of glass) ✔
Fire or smoke ✔
Impact damage ✔
Lightning or thunderbolt ✔
Malicious acts ✔
Riot or civil commotion ✔
Storm, rainwater or run-off ✔
Theft, burglary or housebreaking ✔
Water or other liquid damage ✔
Optional additional covers
Rent Default and Theft by Tenant ✔
Flood Not taken
^ Additional excess applies, refer to your PDS for details.
You’re not covered for flood
You have chosen not to take up the optional insured event
flood. This means that you are not covered for loss or damage to
your contents caused by or arising from flood. If you meet our
eligibility criteria, you may be able to add this option. An additional
premium is payable which may vary from time to time based on
periodic reviews of our flood risk data. If you would like to enquire
about adding the insured event flood to your policy, please call us
on 13 1000.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.