Antler Juno 2

Poor customer service – On the 13 Nov 23, I ordered a Juno case from Antler Australia. On the 15 Nov 23, I was advised it would be shipped. As of 15 Dec 23, it is still not received. I have sent two emails to customer service enquiring about what was happening. No response. I am now in the process of doing a chargeback on my credit card due to item not received and no response from Antler. Very poor and unprofessional customer service.

DO NOT BUY ANTLER PRODUCTS – Never been more disappointed. Lock completely broke and zips ripped open on third use, had to purchase an emergency replacement suitcase while travelling. What was even worse was Antler's appalling customer service. Their lifetime warranty won't actually cover you if the suitcase fell apart while you are travelling - ie., on a plane, train, or… Read more

boat. In my case, they stated "the damage occurred while you were in the airport, therefore this is considered airline damage". Worst purchase I have ever made.

Terrible quality product - do not buy – We have 4 of these suitcases, 2 cabin, 2 large. The wheels on all of them are defective and deteriorated quickly. Absolutely not fit for purpose. 4 wheels were provided by customer service to replace on one case but refused on others. When questioned they advised company had traded out of liquidation and other customer service officer ‘must not have followed procedure’. Terrible product, now landfill. Matched only by customer service.

Review deleted – Review removed - issue resolved with Antler. Customer service was very good Show details

wheels got chipped after one use and now deteriorating – Bought this a few years ago for my mum. We got the white one. She used it once and one of the wheel chipped. We cannot return it for warranty as she has lost the receipt so we are stuck with it. I had to give her my own bag to use now and i use this one for storage. Many years passed by I needed a bag to use for hospital so i thought a chip should… Read more

be okay still usable. But the wheels have chipped more and more as i used it in the hospital leaving behind black debris on the floor. No i don't recommend anyone to buy this. For the price horrible quality.

Damaged first flight and not covered by warranty! – I bought this suitcase having been very happy with my Antler Juno 1 for many years. This suitcase is lighter in weight which is I thought was great! However, on its maiden voyage it came back to me dented badly in the corner - exactly the same as another reviewer on here. Not covered by warranty and I agree with the other reviewer - if it were… Read more

made of stronger material, it would not have occurred in the first place.

Unfortunately I won’t be forking out for antler again, I’ll buy something more durable.

Great luggage – Very happy with this purchase. Baught from Myers on special two years ago. Great value for money. I have a Samsonite as well and this is better than Samsonite. Have used many times and still going strong. Show details

Awesome suitcase, quality and service – I bought an Antler Juno large roller case 5 years ago, for my overseas travels, it is a heavy duty hard-shell suitcase so would give my gear better protection. The sales lady said it had 10 years warranty, and I remember thinking "sure". Awesome suitcase, but with the heat where I live in north Queensland, and aided by rough baggage handlers, the… Read more

rubber on most of the wheels has broken off causing the case to wobble and make noise when wheeling it. I contacted Antler Australia, and was amazed at how quickly they handled things. Warranty is indeed for 10 years. Well you get what you pay for, for quality and service. If you look at the price of Antler luggage over a 10 year usage life, it is awesome value. Thanks Chris and the staff at Antler Australia for all your assistance. Now I just have to plan my next trip overseas.

Poor Quality – First use, found the name tag had been torn when collecting it at Melbourne airport. On the return journey, shockingly found one of the dual wheels was broken off and missing, front part of the body dinted which cause one of zip handle latch was sprung open from the the lock. I am totally disssapointed with the quality and durability of Antler Luggage considering it's brand new luggage.

Sturdy case that's also fun! – I wanted something that would be recognisable in the airport, not the usual boring things, and also needed it to be super sturdy as I was doing a big trip around Africa, so safety and durability were key. Antler provided both of these to me in the Juno suitcase! They are hard suitcases but with enough give that I could really squeeze in all… Read more

those extra clothes! The suitcase did come home a little scuffed but the bottles of wine were unscathed so that was the main thing! The lock was also great and I wasn't worried about it at all.

I chose a less overt navy blue, but all the colours are really fun and I also went back to buy a medium sized one in a brighter colour for shorter/domestic trips.

Really recommend, but would suggest waiting until they're on sale, as the are every couple of months.