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ANZ Landlord Insurance

ANZ Landlord Insurance

1.6 from 25 reviews · View Statistics
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Reviews

1.6
25 reviews
  • Value for Money
    1.7 (6)
  • Transparency
    1.7 (6)
  • Customer Service
    1.4 (7)
  • Claim Resolution Time
    • 1-2 months (1)
    • 3+ months (2)
  • Claim ApprovedYes (1) · No (4)
Previous
Next
Michael M.
Michael M.Greater Melbourne (Metropolitan), VIC

ANZ landlord insurance stay away

published

My first claim and I have two properties under ANZ landlord insurance, in short the waterproofing failed and it leaked into one of the bedrooms, mould and water damage to less than a year old carpet.
ANZ sent their own assessment person out then months later wanted my own plumbers report, I was given the idea it would be covered under my insurance! Guess what! It was declined due to poor maintenance!!
Bloody hell the waterproofing was 20 years old!
Cancelling my insurance with ANZ including my home loans, ANZ you can thank Melissa McFadden for this, once again stay away from ANZ landlord insurance

Value for Money
Transparency
MST
MSTPerth, WA
  • 3 reviews

Frustrating claims process but a good outcome.

published

Easy to register a claim, but needed to chase the claims officer on a number of occasions. Delays were caused by very poor subcontracted builders (assessors) who were slow in writing reports and organising attendance at the property. Next time I will insist upon my choice of builder from the outset which the policy allows for. Overall, a five star rating because ANZ (underwritten by QBE) were prepared to listen to my argument and paid a claim that many insurers may not have. Walked away happy in the end.

Value for Money
Transparency
Althom
AlthomPerth, WA
  • 89 reviews
  • 154 likes

Got an online quote - $100/a less than they are actually charging me

published

I'm currently paying in excess of $650/a for Landlords Insurance through ANZ so I thought I'd see what they'd quote me if I asked for identical cover as a new customer.
$100/a less!!!
A 15% discount for a new customer all subsidised by ripping off long term customers.
What a complete and utter scam.

Value for Money
Transparency
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Miya
MiyaSydney, NSW

Stay away

published
Value for Money
Transparency
Speaking Out
Speaking OutGreater Melbourne (Inner), VIC
  • 2 reviews

Stay away, not worth your premium/fee

published
Value for Money
Transparency

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Next
Disappointed customer
Disappointed customerPerth, WA
  • 2 reviews
  • 4 likes

Disorganized, unresponsive, no accountability

published

We had terrible experience with ANZ insurance. Claiming process is incredibly difficult. We've lodge a claim for rent default half a year ago and to this date, there is no progress on it.
We then cancelled all our insurance policy. And guess what, they didn't pro rate the fee. The fee we received as refund is a lot less than expected. Our request for explanation yielded nothing.
Their call centre is useless. No one knows what they're doing. Every week we call for an update and every time no one knows what's happening with our claims. No one wants to be accountable and take ownership.

Customer Service
Incentivised Review No
skitrees
skitreesSydney, NSW
  • 6 reviews
  • 13 likes

ANZ have changed their excess from $250 to 2 weeks rent. Check your policy

published

Takes 5 weeks for them to respond to a claim, only to be denied a payment when one is due.
Wrongly assesses claims.
Changes it's policy so that it isn't worth having- if you are earning $1500 in rent- they deduct $3000 effectively as the excess (2 weeks rent)- thats an increase in charges by more than 10 times what was in my contract when I signed up originally.

Value for Money
Transparency

ANZ refused to renew our policy simply because we made too many claims!

published

After with them for more than 10 years, ANZ emailed to say they would not renew our policy because we made too many claims. Ridiculous!

Insurance claim madeYes
Shayne V
Shayne VMelbourne

ANZ (QBE) Home Insurance - think twice

published
Insurance claim madeYes
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I’ll always insure with ANZ

published

ANZ insurance were
Efficient and organised, I reversed in my garage door!!!! Rang them that day and got the ball rolling. Received a cheque in the mail to pay garage door business, all good!!!

Insurance claim madeYes

Avoid ANZ / QBE like the plague!

published

They will use the fine print to get out of everything! Their standard cover includes only useless things like tsunami (property nowhere near the coast!). Then for realistic claims "oh that was accidental damage, you're not covered for that". "Oh we determined those burn marks were caused by charring, not flame, you're not covered for that". Totally dishonest and a waste of your money.

Insurance claim madeYes
David
DavidGold Coast

Worst experience ever

published

All emails were "urgent matter"... Once they got all documents, it is not urgent matter any more. After two months still waiting for resolution. Seems to me we will meet in QCAT

Insurance claim madeYes
Greg M
Greg MSouth East Queensland, QLD
  • 2 reviews
  • 4 likes

Worst Insurer I have ever dealt with, ANZ should be ashamed of the product they pass onto customers.

published
Insurance claim madeYes
FrankC
FrankCCanberra

Landlord insurance with ANZ/QBE - Avoid.

published
Insurance claim madeYes
Alyssa
AlyssaBrisbane
  • 8 reviews
  • 1 like
  • Verified

Fantastic insurance and everything is covered

published

I got landlord insurance through ANZ at the start of the year and it has been amazing. Whenever I have a question they are always happy to help me. Would recommend ANZ to everyone.

Insurance claim madeNo
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