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ANZ Travel Card

ANZ Travel Card

1.7 from 267 reviews

Reviews

1.7

267 reviews
5
(21)
4
(17)
3
(13)
2
(31)
1
(185)
  • Transparency
    1.4 (10)
  • Competitive Exchange Rate Yes (8) · No (7)
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Alasdair36

Alasdair36South West, WA

  • 9 reviews

Useless support results in stress

published

We had problems using the card the first time in Spain. Problems with the pin number. Trying to ring or email support was totally pointless. The ANZ should be honest and say there is no support, sort it out yourself. Eventually managed to change pin. Will not use again. I have been an ANZ customer for 40 years.

Lush G.

Lush G.South East Queensland, QLD

  • 2 reviews

Never using ANZ Travel again

published
Transparency
CurrencyAUD
Nokia34

Nokia34ADELAIDE

  • 11 reviews

3 business day wait for your money

published

This card is highly impractical. Ince you load money you need to wait for days for the money particularly if you load on a friday or weekend. I cant understand why it would take so long. Surely it is an computerised proceas and could be done instantly. I am even transferring from an ANZ bank account. This means you have to olan at least 3 days ahead for your spending or keep it constantly overloaded.

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Saul c.

Saul c.Sydney, NSW

Dont touch it with a barge pole

published

what a joke. our son went overseas. despite branch saying it was activated it wasnt and turned into a three day excercise to get it activtaed
then only works with paywave and not to withdraw cash at atms . what a waste of time and money

CurrencyAUD
Garry Warfield

Garry WarfieldHunter Region, NSW

No problems with usage.

published

I used my card in Singapore and Japan. It worked fine in taxis, hotels, corner shops, restaurants, a hospital, bus and train. Didnt need to reload it. No problems at all.

CurrencyJPY and SGD
Competitive Exchange Rate Yes
Mike Escher

Mike EscherGreater Melbourne (Inner), VIC

  • 9 reviews

Do not use ANZ Travel card...EVER

published
Competitive Exchange Rate No
Allen R.

Allen R.Perth, WA

Not happy contacting 24 hour emergency number

published

Travelled to italy in August and first use pin declined on both cards even though cards activated
Spent over 3 hours on 10 calls to emergency 24/7 number and no contact
Sent email to emergency email and as of today still no reply
Finally got cards working and no problems
Contacted ANZ when we got home and all charges reimbursed but no answer to how long do you need to wait when ringing emergency number

CurrencyEUR
Competitive Exchange Rate Yes

Worse travel money card Ive ever used

published

I am an anz customer. I really think they provide a great service but the travel money card is not very practical or reliable. You can only use one card at once. You cant have 2 working cards off the same money. It takes at least 2 days for your money to clear. Its very hard to control your money/spending. Got told how the card works differently by to different branches. I will never use or recommend this product again. Can you please change it to be like the other Australian banks. Ive never had a problem using their travel money cards. They link to your internet banking. You get 2 cards and no time waiting to transfer money.

CurrencyUSD
Competitive Exchange Rate Yes
Todd R.

Todd R.Greater Melbourne (Metropolitan), VIC

DON’T WASTE YOUR TIME!

published

Used card in UK, was not reliable, and that can be highly embarrresing!!!!
Told me I put in incorrect pin in Spain and locked it. I didn’t! Was too scared to use in Paris! Reload takes forever, I’m not sure why when it’s ANZ to ANZ.
Don’t waste your time! It is seriously time to look elsewhere.

Competitive Exchange Rate No
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Mike Willis

Mike WillisPerth, WA

Never again

published

Had my ANZ travel card stolen in Milan in August which had not been used.Requested a replacement card which was declined with no reason given.
Never again. “We’re here to help “ . You have to be kidding
Mike Willis

Time to look elsewhere

published

I have just reset my password and it still doesn't recognise - "Invalid Card User ID/Current Password."
Whenever I have come to reuse my travel over the past 2 years, I get the above message. I go through process of resetting password with temp pswd emailed to me. I then login and I am forced to reset my pswd. Message says reset successful and asks me lo login with my new pswd. It never recognises my new pswd. I have tried in both Chrome and IE. I clear cache and retry, but same problem. I have only been able to get working after phoning ANZ IT department. Not sure what the problem is.

Unreliable

published

ANZ travel card used in UK, it worked -most of the time, not usable in all ATMs. Took a long time for reload e.g. transferred funds Friday a.m., didn't get the money till Weds evg. that is 5.5 days without money in a foreign country. And now, going overseas again the travel card website hasn't worked properly for 3 days with Safari and Chrome browsers, but will sometimes/often work with Firefox (haven't tried the Microsoft one). When combined with Australian internet, financial disaster is possible. Be careful, find a better way. ANZ customer service were helpful and patient

Jill Quinn

Jill QuinnSouth East Queensland, QLD

anz travel card won’t work.

published

After only 1 week using my Anz travel card in Italy, it won’t work. Can you imagine how inconvenient that is! Ridiculous that I have to be inconvenienced like this!

Transparency
CurrencyEUR
Gabby I.

Gabby I.Central Highlands and Goldfields, VIC

So unreliable!

published

In Italy at the moment, Sept. 2019, it is Saturday and tried three ATMs all declined my card. I have sufficient euros in the account. Just checked my account and found the last attempt for €500, which was cancelled, was actually deducted from my account. I immediately phoned customer service in Australia to notify them of this incident and was told they would look into it. I asked what I should do now and was told to try some other ATMs for smaller amounts (I did that earlier with no success). Luckily I have a credit card but I will eventually need some cad in euros....no faith in the ANZ travel card.

CurrencyEUR
igs

igsIllawarra, NSW

  • Verified customer

Don’t Don’t Don’t waste the time.

published

First card didn’t work, second card took five days to load money. Banked with ANZ for over 30 years. This is a useless product- heard good things about the Qantas card.

Transparency
CurrencyEUR
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Completely outdated travel card..

published
CurrencyEUR
Competitive Exchange Rate Yes

Never get this card it as disgrace.

published

When I arranged this card via my local ANZ branch they did not verbally disclose that it take 3 ANZ business days to transfer money. However the 3 business days became 5 business day everytime I transferred money. This left me without funds and had to use credit cards for days. The customer service teams on the phone were very unhelpful. Now as funds only appeared on the card as my holiday was finishing I have excess funds on the card. The only way to get those funds back is to go into a branch and close the account. No doubt they will clip the ticket when I turn my Euros back into AUD. Disgraceful.

CurrencyEUR
Competitive Exchange Rate No
shoppinround

shoppinround

  • 7 reviews
  • 4 likes

Worst product ever, left daughter stranded without access to money for a week

published
CurrencyEUR
Competitive Exchange Rate No
Fraser S.

Fraser S.Perth, WA

Very poor product

published

Wrong name on card, which they have now blocked. Can't help over phone, told will take days to change name or much longer to refund money, shouldn't be this difficult in this day and age

CurrencyUSD
SeriouslyDissapointed

SeriouslyDissapointedGreater Melbourne (Outer), VIC

  • 2 reviews

Worst travel card I have had

published

The ANZ card is one of the worst I have had! To get the card, you need to load $250 onto it straight away. Then to add more money onto it is slow and it takes 4-5 days for money to appear on the card, which you can only pay via BPay. There is only 1 center in melbourne where you can walk in and load money - which is in the CBD, not at the airport! I kept getting conflicting information about the card and the time it takes to load money onto it by ANZ staff. I will be cancelling and going back to my trusted TravelEx card.

Transparency
CurrencyUSD
Competitive Exchange Rate No
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Questions & Answers

Ben

Benasked

how to get a replacement card for one that has expired

No answers
Ross Carrington

Ross Carringtonasked

What are the supported currencies

No answers
Heather

Heatherasked

Can I use my ANZ travel card to prepay overseas accommodation?

No answers

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