ANZ Travel Card

Travel Card cancelled – So anz decided to cancel our travel card and convert the remaining euros to aussie dollars, making a tidy little profit for themselves for their trouble. Now I'm told that they will hold that money for the next 21 days . I don't understand how this can be legal. They're doing what they like with my money. Absolutely disgusted!  Show details

Extracting the last dollar from the Dying Beast – And now the demise of the beast. On 23 Nov 2020 all ANZ Travel cards are to be cancelled. BUT!!! ANZ at their greediest, are going to insist that all foreign monies loaded on their cards will be converted to $AUS and transferred to another account of your choosing. So they took their charges and fees to turn your $AUS to foreign currency, now they… Read more

will take the same again to change it back, and if you want to retain the foreign currency for post COVID travel, then you will need to change it back for the third transaction. Dishonest dealing doesn't cover it. This is outright theft of our money. The only honest transaction is to provide the value of foreign currency stored on their cards as foreign bank notes. Customer complaint response, we respect our loyal customers, but then in many more words - "sorry that's our policy, deal with it". I will never again trust the use of ANY Travel Card. If a bank can legally remove my money from me like this, then I will take my bat and ball and look for another game.

Useless support results in stress – We had problems using the card the first time in Spain. Problems with the pin number. Trying to ring or email support was totally pointless. The ANZ should be honest and say there is no support, sort it out yourself. Eventually managed to change pin. Will not use again. I have been an ANZ customer for 40 years.

No problems with usage – I used my card in Singapore and Japan. It worked fine in taxis, hotels, corner shops, restaurants, a hospital, bus and train. Didnt need to reload it. No problems at all. Show details

Worked every time – I was very hesitant about using this card, after reading the reviews it scared me. However the only time it let me down was when I entered an incorrect pin. I went out of my way to test the card. I would find the smallest retailer in a market and make a purchase to see if the card worked, and it did every time. Show details

Good foreign exchange rates – The card was accepted in Europe. It was easy for me to manage my card and balances whilst overseas. Customer service at my local bank was excellent in applying for a travel and credit card. ANZ also offer good foreign exchange rates.

Never using ANZ Travel again – This is the third time I have used ANZ Travel Cards. First time one card was stolen overseas so I spent time and money getting to an ANZ branch for them to tell me they couldn't do anything plus we could not use their phone to call ANZ travel back in Australia. Eventually cancelled the stolen card over the phone in a resort (which we did not have… Read more

access to earlier as they refused international calls) The time it took to cancel was hours so just lucky the money on teh card was not accesses in that time. Second time all was well until for no reason at all they both stopped working. I tried to check my balance and could not access the card at an ATM (something I did periodically). Even through ANZ travel phone banking I could not get that problem sorted. I went to a branch a couple of days before leaving the country and they couldn't do anything. They can not access ANZ travel Card account holders statements or details. ANZ Staff recommended cancelling and signing up again.. Which I hesitantly did two days out from leaving the country. The Staff member in ANZ that was trying to help me also was putting me off signing up again in a round about way. I think they may be fazing them out... I should of listened to her. So a day later I made yet another appointment with ANZ and picked up the cards. Used the pins given (a day before our trip) and they wouldn't work. Back to the ANZ branch who couldn't do anything on their end yet again so I had to go home and sort it via a phone call. Changed pins. All working... TICK, Went to Bali and used them.. TICK, Last day we were running short on the card so I tried adding funds through Bpay with no luck, Back home now with money taken from my saving that was suppose to be Bpayed to the card taken out, but not sure where the money jhas went. Not on my travel card anyway. Logged into their portal and can only get transaction history for the past few days. There is no statement for the days prior so I can not even see where and when money has been taken out.. Just lucky I took my ANZ Visa as back up because without it I would have been stuck, and luckily it was on the last day! All and all just way too much hassle if something goes wrong with them. Will not use them again... EVER! Now to work out where this money I Bpayed over went!

3 business day wait for your money – This card is highly impractical. Ince you load money you need to wait for days for the money particularly if you load on a friday or weekend. I cant understand why it would take so long. Surely it is an computerised proceas and could be done instantly. I am even transferring from an ANZ bank account. This means you have to olan at least 3 days ahead for your spending or keep it constantly overloaded.

Dont touch it with a barge pole – what a joke. our son went overseas. despite branch saying it was activated it wasnt and turned into a three day excercise to get it activtaed then only works with paywave and not to withdraw cash at atms . what a waste of time and money Show details

Do not use ANZ Travel card...EVER – I have been with ANZ for 25 years and have numerous accounts with them, The last 3 times I have been overseas I have used the Travel card and each time I have sworn to never use it again. This is the last time. I have been overseas for 2 months and each time I transfer $$ to my card it takes 4 days to be credited. I complain to ANZ and their stock… Read more

response is ''it takes that long because it is by BPay.''

This is absolute rubbish. It is a transfer from my ANZ savings account to my ANZ debit card and it takes 4 days!!!

In the meantime I have to use my credit card with the costs associated with that.

It is about time that ANZ moved into the 21st Century. They won't of course because they don't give a toss about their customers.

I will in future transfer all my savings accounts to another bank which cares (probably got a job in front of me here!) and never use ANZ Travel card again.

Not happy contacting 24 hour emergency number – Travelled to italy in August and first use pin declined on both cards even though cards activated Spent over 3 hours on 10 calls to emergency 24/7 number and no contact Sent email to emergency email and as of today still no reply Finally got cards working and no problems Contacted ANZ when we got home and all charges reimbursed but no answer to how long do you need to wait when ringing emergency number Show details

Worse travel money card Ive ever used – I am an anz customer. I really think they provide a great service but the travel money card is not very practical or reliable. You can only use one card at once. You cant have 2 working cards off the same money. It takes at least 2 days for your money to clear. Its very hard to control your money/spending. Got told how the card works differently… Read more

by to different branches. I will never use or recommend this product again. Can you please change it to be like the other Australian banks. Ive never had a problem using their travel money cards. They link to your internet banking. You get 2 cards and no time waiting to transfer money.

DON’T WASTE YOUR TIME! – Used card in UK, was not reliable, and that can be highly embarrresing!!!! Told me I put in incorrect pin in Spain and locked it. I didn’t! Was too scared to use in Paris! Reload takes forever, I’m not sure why when it’s ANZ to ANZ. Don’t waste your time! It is seriously time to look elsewhere. Show details

Never again – Had my ANZ travel card stolen in Milan in August which had not been used.Requested a replacement card which was declined with no reason given. Never again. “We’re here to help “ . You have to be kidding Mike Willis

Time to look elsewhere – I have just reset my password and it still doesn't recognise - "Invalid Card User ID/Current Password." Whenever I have come to reuse my travel over the past 2 years, I get the above message. I go through process of resetting password with temp pswd emailed to me. I then login and I am forced to reset my pswd. Message says reset successful and… Read more

asks me lo login with my new pswd. It never recognises my new pswd. I have tried in both Chrome and IE. I clear cache and retry, but same problem. I have only been able to get working after phoning ANZ IT department. Not sure what the problem is.

Unreliable – ANZ travel card used in UK, it worked -most of the time, not usable in all ATMs. Took a long time for reload e.g. transferred funds Friday a.m., didn't get the money till Weds evg. that is 5.5 days without money in a foreign country. And now, going overseas again the travel card website hasn't worked properly for 3 days with Safari and Chrome… Read more

browsers, but will sometimes/often work with Firefox (haven't tried the Microsoft one). When combined with Australian internet, financial disaster is possible. Be careful, find a better way. ANZ customer service were helpful and patient

anz travel card won’t work – After only 1 week using my Anz travel card in Italy, it won’t work. Can you imagine how inconvenient that is! Ridiculous that I have to be inconvenienced like this! Show details

So unreliable! – In Italy at the moment, Sept. 2019, it is Saturday and tried three ATMs all declined my card. I have sufficient euros in the account. Just checked my account and found the last attempt for €500, which was cancelled, was actually deducted from my account. I immediately phoned customer service in Australia to notify them of this incident and was… Read more

told they would look into it. I asked what I should do now and was told to try some other ATMs for smaller amounts (I did that earlier with no success). Luckily I have a credit card but I will eventually need some cad in euros....no faith in the ANZ travel card.

Don’t Don’t Don’t waste the time – First card didn’t work, second card took five days to load money. Banked with ANZ for over 30 years. This is a useless product- heard good things about the Qantas card. Show details

Completely outdated travel card – I took the travel card while traveling to Greece, here is the list of things that went wrong 1. The phone registration kept telling me the card details were wrong 2. Finally got hold off an contact Centre agent, she told me that their internal registration portal is down. It took over 2 working days for ANZ to fix this. 3. The biggest issue I… Read more

found was ANZ use Bpay to transfer money from their own (anz) account to anz travel card.. which means it can take 3 business days at least to get your money.. which is completely outdated in today’s world 4. When I called the contact Centre to find out when I can get the money loaded into my account, I was told wait for 3 working days. On suggesting that other major banks do it immediately, response I got was “this is ANZ and not any other major bank”... customer is not the focus...

Dont use this card ever...

Never get this card it as disgrace – When I arranged this card via my local ANZ branch they did not verbally disclose that it take 3 ANZ business days to transfer money. However the 3 business days became 5 business day everytime I transferred money. This left me without funds and had to use credit cards for days. The customer service teams on the phone were very unhelpful. Now as… Read more

funds only appeared on the card as my holiday was finishing I have excess funds on the card. The only way to get those funds back is to go into a branch and close the account. No doubt they will clip the ticket when I turn my Euros back into AUD. Disgraceful.

Worst product ever, left daughter stranded without access to money for a week – Experience with this card was dodgy from the start, branch advised it had to be activated call centre said it already had been, took several calls to sort that out and get it activated. But the main issue was the delay in getting funds into the account, only option is Bpay - told this takes 3 days, but this is business days even if transferred… Read more

from another ANZ account so if you transfer on a Friday don't expect it to arrive before the next Wednesday at the very earliest. So far have been waiting 11 days and still no funds, have made a second transfer and that hasn't arrived and it is day three. Seems to me in this day and age, having the only option that takes this long is really unacceptable on a product like this. Seriously ANZ get better at this, a travel card needs to be able to cater for travelers - and that means that sometimes they need money quickly. Never again.

Very poor product – Wrong name on card, which they have now blocked. Can't help over phone, told will take days to change name or much longer to refund money, shouldn't be this difficult in this day and age Show details

Worst travel card I have had – The ANZ card is one of the worst I have had! To get the card, you need to load $250 onto it straight away. Then to add more money onto it is slow and it takes 4-5 days for money to appear on the card, which you can only pay via BPay. There is only 1 center in melbourne where you can walk in and load money - which is in the CBD, not at the… Read more

airport! I kept getting conflicting information about the card and the time it takes to load money onto it by ANZ staff. I will be cancelling and going back to my trusted TravelEx card.

Can I give 2 1/2? – This is the second time Ive used this card while traveling in the USA. The first time it worked fine. Didn’t really notice any problems. But then I wasn this booking any hotels or anything. When I got a card for this trip I asked if I could use for online purchases. The answer I was given was Yes. But when I tried to book hotels they were… Read more

cancelled because the payment didn’t go through. So if you are going to use this card make sure you have another back up card.

I'm being generous in giving it 1 star – 20yr old son was heading overseas on his first trip. Took out an ANZ Travel Card. It never worked. Both pin numbers he received by mail did not work, even when he swapped around the pins. Called the ANZ helpline (from o'seas via Mobile) and it answered but went straight to recorded music. Waited for over 30 mins and didn't get to speak with a… Read more

soul, and we paid for that. When I tried to follow up in Perth ANZ suggested he go to the nearest Embassy to make a phone call from a landline to Sydney. He was nowhere near an Embassy. I went into our Branch and they could see he had been trying to access his money and they said "He's using the wrong pin numbers, just keep trying". He couldn't even change the pin numbers online because they didn't match the cards. 18 days with no access to his own $. No money, not funny! He came back, we went back to the Branch and proved to them they didn't work. They cut the cards in half and stated the obvious, "You're right, they don't work!" They transferred the money back to his account, but at that day's exchange rate, so lost $ off his original deposit. For the record, THREE ANZ staff over that period told us not to use ANZ Travel Cards again. No money, not funny! Don't worry, we won't.

Terrible Travel Card – I got this card for my daughter's recent overseas school trip. They told us it was easy to reload - it was not until we were away that we realised it takes 3 business days to reload - so when she needed money on a Friday, could not get money until following Wednesday despite transferring money from an ANZ account and despite it showing as… Read more

debiting the card immediately. She couldn't get access to her card so had to try and change login details. This still didn't work. Her usual ANZ debit card that she was using for shopping was then blocked and it took 5 phone calls over 2 days to get it unblocked. We spent probably the entire 2 weeks in phone calls and texts with her trying to get her cards working. Very distressing for her and frustrating for us. When she tried to call overseas contact number was left holding for 20 minutes at a time or hung up on. Was a complete disaster. Her's was the only bank travel card that you could not instantly reload amongst her friends.

Poor customer service – We attempted 4 times to login online to obtain an ANZ Travel card but it wouldn't accept our payment for some reason. But the end result is 4 x $246.75 were deducted from our credit card and we are trying to get our money back - nearly $1000 !!!!! It has been 2 months and we still haven't received a call back. We ring every day and have to… Read more

go through the same story every time. They simply don't care enough to fix it. The ANZ travel card which we ended up getting through the branch worked fine when we were away, but the whole issue ever since of trying to get out money back has DEFINITELY TURNED us off ever using ANZ Travel cards again. And we are ANZ customers too, but it just shows they simply DO NOT CARE.

Worst travel card – Do not get this card. Can you believe 3 whole Australian business days for bpay to filter through to your card. That left me stranded without money. Your anz bank account is not linked! It was also blocked on arrival. Their help phone number mechine answers then leaves you on hold for in excess of 20 minutes using up all my phone credit. Then… Read more

had to get my Australian family to try get them to ring back which they didn't. Don't get this card as potentially too many pitfalls and stressed me out.

Do NOT get this card.....Zero stars – I had been using this card for a while until my card expired. From then on I had nothing but aggravation and total customer care incompetence trying to get a new one and transfer the balance across. Nobody knew what to do. Travel card never called me back when they promised or kept me on hold for ages. In the end they told me I had to empty the… Read more

card balance back into my account costing me a lot of money in exchange fees. It turns out I didn’t have to but they had already done it. Totally unprofessional and incompetent.

3 days for funds to appear on card – The documentation says it can take UP to 2 days using BPAY to transfer money to the card. Each time it took 3 days which caused us grief. When it is deducted from your account IMMEDIATELY why then does it take 3 days to get to the travel card? Show details

I will give 0 if it was possible – I will give 0 if possible. I made one for my daughter who went overseas for a school trip. The card didn't work and ANZ wouldn't talk to me because I am not the card owner. My daughter is 16 years old not even an adult yet. She couldn't use the fund till she came back. This card has given us nothing but a headache. I can't believe they are allowed to do this.

Terrible experience – My son went to US from school , worked for few days then it declined even though he had more than 70% money, As a parent I called anz to find out is the issue is technical or any password, but they said because of Privacy issue they can't tell anything. Show details

Very frustrating – Two week holiday in New Zealand. No difficulty with acceptance of card or finding atms for withdrawals. Huge problem topping up the card. It took 3 working days for the online account to show an injection of funds. 3 working days for that money to be accessible. Friends with travel cards with other banks could access their money immediately… Read more

after online top-up. I don’t understand the delay when I simply transferred money between ANZ accounts.

Terrible funds transfer – When my funds got low in Europe it took 3 days for my card to be topped up, meaning I could not eat, drink or pay for accommodation. But that’s fine cause those clearly aren’t necessities. Calling ANZ assistance was also useless as the calls took so long my sim ran out of money, which I then could not top up because my card would not work. Great!… Read more

No money and no data, thanks ANZ! If it weren’t for my friends, ANZ would have granted me the great character building exercise of being homeless in Scandinavia in the middle of winter. Not quite what I signed up for but I guess they do like to go above and beyond.