Useless support results in stress
We had problems using the card the first time in Spain. Problems with the pin number. Trying to ring or email support was totally pointless. The ANZ should be honest and say there is no support, sort it out yourself. Eventually managed to change pin. Will not use again. I have been an ANZ customer for 40 years.
Never using ANZ Travel again
This is the third time I have used ANZ Travel Cards. First time one card was stolen overseas so I spent time and money getting to an ANZ branch for them to tell me they couldn't do anything plus we could not use their phone to call ANZ travel back in Australia. Eventually cancelled the stolen card over the phone in a resort (which we did not have access to earlier as they refused international calls) The time it took to cancel was hours so just lucky the money on teh card was not accesses in that time. Second time all was well until for no reas...on at all they both stopped working. I tried to check my balance and could not access the card at an ATM (something I did periodically). Even through ANZ travel phone banking I could not get that problem sorted. I went to a branch a couple of days before leaving the country and they couldn't do anything. They can not access ANZ travel Card account holders statements or details. ANZ Staff recommended cancelling and signing up again.. Which I hesitantly did two days out from leaving the country. The Staff member in ANZ that was trying to help me also was putting me off signing up again in a round about way. I think they may be fazing them out... I should of listened to her. So a day later I made yet another appointment with ANZ and picked up the cards. Used the pins given (a day before our trip) and they wouldn't work. Back to the ANZ branch who couldn't do anything on their end yet again so I had to go home and sort it via a phone call. Changed pins. All working... TICK, Went to Bali and used them.. TICK, Last day we were running short on the card so I tried adding funds through Bpay with no luck, Back home now with money taken from my saving that was suppose to be Bpayed to the card taken out, but not sure where the money jhas went. Not on my travel card anyway. Logged into their portal and can only get transaction history for the past few days. There is no statement for the days prior so I can not even see where and when money has been taken out.. Just lucky I took my ANZ Visa as back up because without it I would have been stuck, and luckily it was on the last day! All and all just way too much hassle if something goes wrong with them. Will not use them again... EVER! Now to work out where this money I Bpayed over went!
3 business day wait for your money
This card is highly impractical. Ince you load money you need to wait for days for the money particularly if you load on a friday or weekend. I cant understand why it would take so long. Surely it is an computerised proceas and could be done instantly. I am even transferring from an ANZ bank account. This means you have to olan at least 3 days ahead for your spending or keep it constantly overloaded.
Do not use ANZ Travel card...EVER
I have been with ANZ for 25 years and have numerous accounts with them, The last 3 times I have been overseas I have used the Travel card and each time I have sworn to never use it again.
This is the last time. I have been overseas for 2 months and each time I transfer $$ to my card it takes 4 days to be credited. I complain to ANZ and their stock response is ''it takes that long because it is by BPay.''
This is absolute rubbish. It is a transfer from my ANZ savings account to my ANZ debit card and it takes 4 days!!!
In the meantime I have to...use my credit card with the costs associated with that. It is about time that ANZ moved into the 21st Century. They won't of course because they don't give a toss about their customers. I will in future transfer all my savings accounts to another bank which cares (probably got a job in front of me here!) and never use ANZ Travel card again.
Not happy contacting 24 hour emergency number
Travelled to italy in August and first use pin declined on both cards even though cards activated
Spent over 3 hours on 10 calls to emergency 24/7 number and no contact
Sent email to emergency email and as of today still no reply
Finally got cards working and no problems
Contacted ANZ when we got home and all charges reimbursed but no answer to how long do you need to wait when ringing emergency number
Worse travel money card Ive ever used
I am an anz customer. I really think they provide a great service but the travel money card is not very practical or reliable. You can only use one card at once. You cant have 2 working cards off the same money. It takes at least 2 days for your money to clear. Its very hard to control your money/spending. Got told how the card works differently by to different branches. I will never use or recommend this product again. Can you please change it to be like the other Australian banks. Ive never had a problem using their travel money cards. They link to your internet banking. You get 2 cards and no time waiting to transfer money.
DON’T WASTE YOUR TIME!
Used card in UK, was not reliable, and that can be highly embarrresing!!!!
Told me I put in incorrect pin in Spain and locked it. I didn’t! Was too scared to use in Paris! Reload takes forever, I’m not sure why when it’s ANZ to ANZ.
Don’t waste your time! It is seriously time to look elsewhere.
Time to look elsewhere
I have just reset my password and it still doesn't recognise - "Invalid Card User ID/Current Password."
Whenever I have come to reuse my travel over the past 2 years, I get the above message. I go through process of resetting password with temp pswd emailed to me. I then login and I am forced to reset my pswd. Message says reset successful and asks me lo login with my new pswd. It never recognises my new pswd. I have tried in both Chrome and IE. I clear cache and retry, but same problem. I have only been able to get working after phoning ANZ IT department. Not sure what the problem is.
ANZ travel card used in UK, it worked -most of the time, not usable in all ATMs. Took a long time for reload e.g. transferred funds Friday a.m., didn't get the money till Weds evg. that is 5.5 days without money in a foreign country. And now, going overseas again the travel card website hasn't worked properly for 3 days with Safari and Chrome browsers, but will sometimes/often work with Firefox (haven't tried the Microsoft one). When combined with Australian internet, financial disaster is possible. Be careful, find a better way. ANZ customer service were helpful and patient
In Italy at the moment, Sept. 2019, it is Saturday and tried three ATMs all declined my card. I have sufficient euros in the account. Just checked my account and found the last attempt for €500, which was cancelled, was actually deducted from my account. I immediately phoned customer service in Australia to notify them of this incident and was told they would look into it. I asked what I should do now and was told to try some other ATMs for smaller amounts (I did that earlier with no success). Luckily I have a credit card but I will eventually need some cad in euros....no faith in the ANZ travel card.
Completely outdated travel card..
I took the travel card while traveling to Greece, here is the list of things that went wrong
1. The phone registration kept telling me the card details were wrong
2. Finally got hold off an contact Centre agent, she told me that their internal registration portal is down. It took over 2 working days for ANZ to fix this.
3. The biggest issue I found was ANZ use Bpay to transfer money from their own (anz) account to anz travel card.. which means it can take 3 business days at least to get your money.. which is completely outdated in today’s worl...
Never get this card it as disgrace.
When I arranged this card via my local ANZ branch they did not verbally disclose that it take 3 ANZ business days to transfer money. However the 3 business days became 5 business day everytime I transferred money. This left me without funds and had to use credit cards for days. The customer service teams on the phone were very unhelpful. Now as funds only appeared on the card as my holiday was finishing I have excess funds on the card. The only way to get those funds back is to go into a branch and close the account. No doubt they will clip the ticket when I turn my Euros back into AUD. Disgraceful.
Worst product ever, left daughter stranded without access to money for a week
Experience with this card was dodgy from the start, branch advised it had to be activated call centre said it already had been, took several calls to sort that out and get it activated. But the main issue was the delay in getting funds into the account, only option is Bpay - told this takes 3 days, but this is business days even if transferred from another ANZ account so if you transfer on a Friday don't expect it to arrive before the next Wednesday at the very earliest. So far have been waiting 11 days and still no funds, have made a second t...ransfer and that hasn't arrived and it is day three. Seems to me in this day and age, having the only option that takes this long is really unacceptable on a product like this. Seriously ANZ get better at this, a travel card needs to be able to cater for travelers - and that means that sometimes they need money quickly. Never again.
Worst travel card I have had
The ANZ card is one of the worst I have had! To get the card, you need to load $250 onto it straight away. Then to add more money onto it is slow and it takes 4-5 days for money to appear on the card, which you can only pay via BPay. There is only 1 center in melbourne where you can walk in and load money - which is in the CBD, not at the airport! I kept getting conflicting information about the card and the time it takes to load money onto it by ANZ staff. I will be cancelling and going back to my trusted TravelEx card.
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