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APIA Funeral Insurance

APIA Funeral Insurance

2.8 from 4 reviews · View Statistics

Reviews

2.8

4 reviews
  • Value for Money
    1.7 (3)
  • Transparency
    2.0 (3)
  • Customer Service
    2.7 (3)
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Heather

HeatherSydney, NSW

  • 3 reviews

Disappointing

published

I can only comment on the initial contact as fortunately there has been no claim made.
When signing up for the policy, everything I requested regarding renewals was promised, however the very first renewal, one year later, overdrew my bank account because no invoice received prior to due date.
I cannot understand why I am required to email Apia requesting an Emailed invoice one month prior to due date.
I cannot understand why payment can only be via direct debit in lieu more convenient Bpay.

Incentivised ReviewNo
Claim MadeNo
sails10

sails10Illawarra, NSW

  • 4 reviews
  • 4 likes

Very sad experience this mob

published

Promised the world via phone , very big on discounts which dont seem to eventuate : claim minimal increases in premiums BUT within 9 years premiums increased by 100% . Had to cancel out because couldnt keep up these payments Paid in total more than policy value but Apia refused to refund any of this policy .
Keep clear of this mob

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
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Susan

SusanHobart, TAS

APIA funeral insurance

published

Easy to set up over phone. I haven’t lodged a claim. The value is in allowing direct debit fortnightly from pension. It makes payments manageable without worrying about large monies required later

Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
See all answers
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Bumper

BumperMelbourne

  • 6 reviews
  • 9 likes

Not happy. insurance making life harder.

published
Value for Money
Transparency
Customer Service
Incentivised ReviewNo
Claim MadeNo
See all answers

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