I can only comment on the initial contact as fortunately there has been no claim made.
When signing up for the policy, everything I requested regarding renewals was promised, however the very first renewal, one year later, overdrew my bank account because no invoice received prior to due date.
I cannot understand why I am required to email Apia requesting an Emailed invoice one month prior to due date.
I cannot understand why payment can only be via direct debit in lieu more convenient Bpay.
Very sad experience this mob
Promised the world via phone , very big on discounts which dont seem to eventuate : claim minimal increases in premiums BUT within 9 years premiums increased by 100% . Had to cancel out because couldnt keep up these payments Paid in total more than policy value but Apia refused to refund any of this policy .
Keep clear of this mob
APIA funeral insurance
Easy to set up over phone. I haven’t lodged a claim. The value is in allowing direct debit fortnightly from pension. It makes payments manageable without worrying about large monies required later
Not happy. insurance making life harder.
So my wife and i are pensioners and we thought that Apia is there to help pensioners, but how wrong we where. We have insured our house and contents, also our car and two funeral insurance covers, but Apia is no good for pensioners as we have found out after 16 years for paying for home and contents plus car and 6 years of funeral payments , every year the fees keep going up and up by a few dollars on each cover, but the pension does not go up to mach the insurance cover, as a matter of fact everything goes up, and our financial struggles keep...s getting harder and harder, as for Apia funeral cover it is the same up and up and up, this is ridiculous, take a look at the Insuranceline cover what it says, here is one little example that makes an an enormous difference to pensioners, "Premiums don't go up just because you get older." https://www.insuranceline.com.au/funeral-insurance, there are also a lot more benefits with Insuranceline, also my wife rang and asked Apia what would happen if we cancel our funeral cover, the answer was we would lose all that we have paid, but we did not make any funeral claims, Pity that pensioners are being squeezed so much by an insurance that is supposed to be there for them, two stars because of a claim we made and we did not have much trouble, a little bit of a hiccup when claiming but was sorted out after i complained about the cover offered.
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