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APIA Landlord Insurance

APIA Landlord Insurance

1.5 from 13 reviews

Reviews

Review distribution

5 star
1
4 star
0
3 star
1
2 star
0
1 star
11

Disappointed

DisappointedSouth East Queensland, QLD

APIA Landlord Insurance Rip Off

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I managed my parents property with APIA Landlord Insurance for 6 years prior to their deaths. I then asked to change the policy over to my name. They stated a new policy would be required. I was then promptly advised that the new policy would insure me for the same amount, however the new policy would increase by $418 ! Thanks for nothing APIA. You've lost me.

Value for Money
Transparency
Customer Service
Claim MadeNo
See all answers

Leesonr

LeesonrBrisbane

  • 3 reviews
  • 3 likes
  • Verified customer

APIA Landord Insurance - Avoid at all costs

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Insurance claim madeYes

I agree with Marge below!!

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I had similar experiences with Apia. As soon as my 'claim' with them was 'settled', I changed policies. At one stage, it became so stressful about what I could 'claim', I was willing to seek discussion with the Ombudsman about this company and the way they do business. Review CAREFULLY, what you are getting and don't rely on the company's pleasantries.

Insurance claim madeYes

Want THE peace of mind you get from good landlord insurance? Avoid APIA at all costs!

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Insurance claim madeYes

eon

eonAdelaide SA

  • 3 reviews
  • 3 likes

2 claims outstanding with APIA

published
Insurance claim madeYes

Don't touch APIA with a 10 foot barge pole!

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Insurance claim madeYes

Mark S

Mark SPerth

  • 2 reviews
  • 3 likes

Slow, lazy, rude and are not truthful.

published

Made a claim with Apia who by the way are owned by Suncorp Insurance and if I had been aware that Apia is just a guise for Suncorp I would have avoided them.
Claim was lodged on the 5th November 2015 and have been waiting and waiting for their repairer to attend the property. Sent an email and made calls but to no avail. Received a phone call from a rude lady at Apia yesterday the 5th of January 2016 who tried telling me the delays were caused by the Christmas and New Year break. When I challenged her that she was using this as an excuse she suddenly decided that in fact their repair representative had been very busy. I will be cancelling the five policies we have with them.

Insurance claim madeYes

Would Definitely not recommend APIA Landlord Insurance

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Keith

Keith

  • 2 reviews

They should not call this landlord insurance

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Apia landlord insurance is not worth considering and they should not call it Landlord insurance. I recently had a claim where the carpets in the property which were only three years old were so soiled they could not be cleaned and had to be replaced. Also the walls in the property had drawings from children all over them and had to be repainted. In addition I had in excess of $4000 rent owing. Apia would not cover the replacement of carpets, repainting of walls and do not cover the first four weeks of rent (which is the bond). Apparently the damage is not considered malicious which pretty much means any damage to the property is not covered.
Please do not buy this insurance if you want decent coverage.

Sonyamaree

SonyamareeClybucca

  • 4 reviews
  • 4 likes

Apia helps me again.

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I've already written a review in praise of Apia as they went above and beyond after we had massive damage to two houses caused by cyclone Yasi. Well, they've done it again. I recently had a claim to make because of bad tenants. they kept me informed of all the progress, got an assessors out to my house promptly and were so easy to deal with.
Easy to deal with, prompt, quick with payment.
The only thing I wish they would change is to tailor their insurance as I had to change insurers for a house I bought in a flood zone and as they incorporate flood cover in all their insurance, they wouldn't cover this house as it was a new policy.


macfadcg

macfadcgSYDNEY

  • 3 reviews

Would Not recommend APIA Landlord Insurance

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A waste of money

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These guys will find every which way to not pay your claim. Between charging you multiple excesses for upstairs and downstairs on your property, to denying that anything could be considered malicious damage (even the tenant setting the place on fire after removing a smoke alarm), just stay away from apia.

everything, including the worst customer service I've ever experienced.


Don't believe a word they say.

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Questions & Answers

Sue

Sueasked

Does this cover meth lab clean up, should in the worse case does this occur?

No answers

sprevitera

spreviteraasked

I have read many reviews about landlord insurance here on product review, and I have to say, I am very reluctant to use any landlord insurance for fear that should I ever have to make a claim it will not be honored. On top of all that, imagine how much money I would be wasted on premiums only to be bitterly frustrated and distraught as some of these people have experienced.

Is there an honest landlord insurance company out there that will honor their claims and not abscond when you really need them?

2 answers
Fed Up
Fed Up

The cost of the insurance is small, compared to the damage a bad tenant can cause. On top of it it's tax deductable, so don't worry about the cost. But, do spend a great deal of time reading the policy details. If it comes to the crunch, and the company is not paying up, be prepared to take your case to the highest authority. I've had this type of policy with various insurers for the past 20 years and made a few claims. While they paid up - except Apia the last time - the amount paid is never the amount you claim. They got their ways to cut their losses. But as a landlord, you cannot be without this insurance! As a footnote, Apia did pay handsomely after taking my case to the Financial Ombudsman Service (FOS), so it's worth the hassle.

sprevitera
sprevitera

My money and time is far too valuable to be wasted chasing insurance payments. I am seriously fed up with all these insurance companies! There comes a time to say enough is enough! I will not be taking out Landlord insurance anymore. It's high time we starve these organizations out!


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