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Love these lunch bags!
I've been purchasing Apple and Mint lunch bags for the last few years, and I have always been happy with their product quality, shipping time and customer service. I purchased on the 13th Feb during their sale, and received my order of 2 lunch bags and 2 backpacks a few days later. My boys love taking their lunches to school, especially when everything stays nice and cold. Have never had any issues!
Purchased in February 2021 for $84.95.
- Verified purchase
Did not receive order - won't answer emails.....
I have not received my purchase and all my emails and attempts to contact this company have been ignored. Very disappointing going into a new school year and trying to plan ahead. If this company had run out of stock, or were having difficulties completing the order I would have no issue with this, but they need to communicate so I do not think they have just taken my money and forgotten!
Order placed on 12 January 2021, confirmation of order received and nothing further. Courier says they attempted to collect but were told order was not ...available to collect. I have emailed numerous times to ask where my order is with no response. The company has no other way to contact them. I have ordered from this company over the years, however this problem seems recent given the numerous complaints of the same issue and I too wonder whether they have gone under and are just still taking orders.
Purchased in January 2021 for $164.00.
Ordered but no products
Ordered products at the beginning of December and are yet to receive it. Money has been taken but no products
I have tried to contact the company but they have ignored emails and social media
Do not buy from this company directly
This company is renowned for lack of communication and for not sending orders. My sister had issues with them over a year ago. Emails ignored, social media comments deleted (hers & others). They make great products but I wouldn’t buy from them ever again - which is such a shame.
Order NOT delivered & no communication
It’s been over 2 months since I’ve ordered 2 lunch boxes. They haven’t been delivered nor any of my follow up emails. Extremely frustrated as they are for Christmas & there is no contact details for this company, to receive a refund.
Very happy. Order received quickly
I ordered a lunch bag and gel pack in their sale, and received the order pretty quickly. I didn't have any issues at all. I am in Melbourne too, so I was shocked at how fast it arrived. Quality feels great. My son can't wait to use it now he is back at school.
Purchased in September 2020 for $48.00.
Haven’t received my order!!!
Haven’t received my purchase and cannot get hold of the company. I’m extremely disappointed as I have ordered from this company before with no problems. I’m wondering whether they have gone under and are just still taking orders. I ordered on the 16th of September and have only received the order confirmation email and nothing since. I’ve tried numerous times to ask where my order is through email with no reply. Money has just gone down the drain. Bit sad when the order was for my daughters birthday.
Purchased in September 2020 for $50.16.
DO NOT BUY FROM HERE
It looks like some people have had similar experiences recently. I ordered from here a while ago and was so pleased with their products that I decided to order again when I received a 40% off promotion.
1 month after ordering i still hadn't received notification of items being sent. So luckily I opened a PayPal account to try and get this resolved. They posted tracking details but 6 weeks on, the tracking only says the pick up has been scheduled and I still haven't received my order. Any attempt to contact them have been ignored. PayPal is cu...rrently investigating so hopefully I will get my refund soon. Will never order again and hope that other people read this review and don't fall into the same trap. They look to now be taking peoples money and knowing that they will get away with it, not sending any items ordered
Purchased in July 2020 for $111.00.
- Verified purchase
The products themselves are actually pretty great. I've repeat bought a handful of times and never been disappointed with the products...customer service on the other hand is absolutely terrible. I'm currently waiting on an order i made over 2 weeks ago and despite multiple attempts to email via their provided email address and also reaching out on social media platforms i have had no response in regard to where exactly my order is. The order i made prior to this one was much the same in relation to lack of communication but it was during peak holiday times so i wasn't too worried. It's such a shame that the poor customer service will ensure i would return again after this fall down.
Purchased in August 2020 at http://appleandmint.com for $87.95.
- Verified purchase
Haven't sent our order!
They have sent emails to confirm our order has been sent but it never was! They have ignored ALL contact from me asking where our parcel is. As you can see in the screenshot, the courier unsuccessfully attempted to pick up our parcel from Apple and Mint. $139.65 down the drain and no way to contact them other than through email.
Purchased in July 2020 for $139.65.
- Verified purchase
Mould growing in backpack lining
The backpack I ordered from Apple & Mint's website has mould visibly growing throughout the lining of the backpack. The backpack has a strong unpleasant smell of mould. Apple & Mint have not responded to any of my multiple emails or messages requesting to return the backpack for a refund. It is apparent from comments on their social media posts that others have had the same experiences when trying to arrange returns.
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