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APSS (Australia Post Superannuation Scheme)

APSS (Australia Post Superannuation Scheme)

2.2 from 14 reviews

Reviews

Review distribution

5 star
2
4 star
2
3 star
0
2 star
3
1 star
7

Grant

GrantMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Worst type of super scheme ever implemented.

published
Transparency
Customer Service
Insurance Options
Income Protection
See all answers

Defined Benefit

published

The defined benefit component of your super is not yours until you leave Australia Post, they will lend it to you at an alarmingly high interest rate until you leave Australia Post


DISGRACEFUL

published

Lodged My Super Claim 3 weeks ago.I was sent Letter to say it was All Processed into my Bank Account.No Money Received into my Account now I have to wait for them to Investigate where it went.Everday they say they are working on it so Stressful and no Recourse.

1 comment
Australia Post
APSS Management A.Australia Post

Hi Susie
Can you please email your query to sr@apss.com.au and I will make sure your payment is tracked down urgently.
Thanks
Catherine

Jack spratt

Jack sprattLaunceston, TAS

Great super since inception

published

Joined Apss in 1990 and retired in 2011 and transferred into pension scheme had good returns in both, Any enquirery was deat with in a timely manner and I have found staff helpful and knowledgeable and always did what they said they would do.

1 comment
Australia Post
Australia P.Australia Post

A Staff with Excellent Customer Service.

published
1 comment
Australia Post
Australia P.Australia Post

BelMcG

BelMcGMelbourne

Disgraceful service

published

Dealing with my deceased mothers affairs I lodged all required documentaion via express post on the 22nd of Feb with APSS and after numerous follow ups on my end, we are yet to have this straight fwd matter finaliased

2 comments
Australia Post
Australia P.Australia Post
BelMcG
BelMcG

Not likely...I have made contact via this number countless times...I am honestly at my wits end. Nobody should be treated like this
..it is not acceptable and it is honestly the most appalling customer service I have received in my life.


So unhelpful

published

Have called 3 times to inquiry about the status of a claim, no one is ever in the claims centre and I am yet to receive a call back.

1 comment
Australia Post
Australia P.Australia Post

John C

John C

  • 14 reviews
  • 15 likes

No response to request

published

I need a copy of my balance for Centrelink so I can draw the aged pension . A simple strait forward request you would think . I'm still waiting . When I ring I am told you should have it by now . Well guess what ? I haven't . Emails never answered . Deplorable customer service .

2 comments
Australia Post
Australia P.Australia Post
John C
John C

Since my last post thanks to the girls at A.P. everything has been sorted . A big thanks to Roxy and Catherine for their help . 5 stars .


Terrible and useless customer service; limited investment option

published

When you request information on the phone, they have absolutely no idea what you are talking about.
I was trying to withdraw funds from my account since I am over 65.
They tried to argue with me that I cannot because I am still working.
Finally they agreed and send me the form (since they are not available online). They sent me the wrong form and I tried to ring and went through the same thing- have to tell them again I can withdraw my fund because I am over 65!
Let's hope I get the correct form this time.

1 comment
Australia Post
Australia P.Australia Post
Tony

Tony

  • 32 reviews

change asap

published

I unfortunately had dealings with them. I wish I didn't. They will spend more on fighting you to set an example so others don't claim. I was retired hurt at work and got zero. My tpd money kept by them. Peanuts for such large organisation a lot for a family with little kids. Nasty experience to live through.

1 comment
Australia Post
Australia P.Australia Post

Wrinkly

WrinklyAdelaide

  • 5 reviews
  • 1 like

Excellent

published

john

johnsydney

Conned by australia post

published

I too was conned to opt out of the old Commonwealth super scheme and go into the apss scheme.
I still have all the paper work and visually recorded the sessions provided by post for the new super scheme.
It is my intention to take legal action if by the retirement age my apss is less than the old scheme I was in as I was informed by the session salesman that the new apss scheme is a far more attractive retirement scheme .
that was more than 25 yrs ago but so glad to have kept the evidence.


Not Happy

published

Was a member of the Commonwealth Superanuation Scheme and was conned out of it in 1990.
The so called information sessions conducted by Post were in fact , giving financial advice to employees to switch to the APSS..
No positive information regarding the CSS,
Cash return is not so good.


APSS Performance.

published

Questions & Answers

Michael John Bolus

Michael John Bolusasked

Im unable to work due to mental illness can I access my superannuation

1 answer
Australia Post
Priscila L.Australia Post

Hi Michael,

Please call our support team on 1300 360 373 or you can email them at sr@apss.com.au

Priscila


Jo-anne H.

Jo-anne H.asked

Can I contribute to my roll over account

1 answer
Australia Post
Priscila L.Australia Post

Hi Jo-anne,

I recommend reaching out to the support team on 1300 360 373, they will be able to answer your question.

Priscila


Jouni I.

Jouni I.asked

I left Australia Post in 2002 and to date have continued to remain in the Super they provide. In recent years the Insurance fees have increased to $7420 per year. This and other costs such as admin fees have eroded my balance. I wish to know why I am paying so much ?
Jouni Iivonen 62021579

1 answer
Australia Post
Priscila L.Australia Post

Hi Jouni,

I recommend reaching out to the support team on 1300 360 373, they will be able to answer your question.

Priscila


Get an answer from our members and Australia Post representatives

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