Ariston MS5844IXAAUS

Oven functions ok, food needs to be rotated during cooking so it does not burn at the front - but I think most ovens are like that. The one star review is for the reliability, and more importantly parts availability. We had this oven as part of a new house build and within the first year it failed. There was power, the fans and the internal light came on, but the heating light did not come on and no heat was produced. Ok, no problem- things happen. I logged a warranty ticket as per the website. After much mucking around and back and forth we finally got it fixed, only to fail with the same fault a few months later. Again the support experience was poor, no communication, I had to chase every week for an update etc, and eventually tech came out but could not fix it.. In the end I had to get the reseller involved to try and resolve from their side. Eventually the oven was replaced. Yay job done...not yet. Two years go by and the replacement oven fails again - so I logged a ticket the same night as the oven failed - that was October 19th last year, since then I have responded to every request from Arisit - from videos of the fault, to copies of the invoice and other requests like photos- the same day I was asked- and now, as I write this 94 days after I logged the warranty support ticket as per Ariston's process, we still do not have an working oven or an ETA when parts will arrive to fix it. The oven has a 5 year warranty, but that's a bad thing, as you are exposed to the all torment and annoyance of trying the get the useless thing repaired when it fails. Better just to cop the cost of a new oven, buy a different brand and move on with your life. I so wish I dumped it last October instead of trying to get it repaired under warranty- In retrospect my time would have been better spent rubbing my forehead on the carpet - at least some heat would have been generated in the process..