When renovating my pool I went with Astral as in my ignorance I believed Astral was providing quality products with good service. How wrong I was for with both assumptions!
Within a year I logged my first service call as the mobile app stopped working. Astral cancelled the repair visit 3X. So 2 months later I had to get Fair Trading involved after which they suddenly showed up! To be fair, the service engineer does a great job. Within a year the same unit stopped working again. This time they came around was reasonable quick (within 1 month). T...Read more

We had our pool installed 18 months ago with all Astral products since installation. Eq25 with both probes, HX120 heater, infloor cleaner, the works.
Unlike others so far my Eq25 has worked fine. The pH remains stable as long as the buffer is maintained and the chlorine was fine as long as everything remains balanced via regular testing. That is key. Most advice is test monthly, but given what I know now I'd say test weekly.
Whilst I've had my in floor cleaner, filter and now recently the heaters heat exchanger fail within 18 months, despite ha...Read more

Built date October 2013. Within 3 years the mainboard was faulty (chlorinator kept on starting and stopping). The mainboard was replaced under warranty in 2016.

Within 1.5 years (in 2019) the chlorinator had the same symptoms. It was just out of warranty and the warranty on the previous repair was only 90 days. Astralpool was happy to cover this under the pro-rata warranty and charge me 80% of the total $750 repair bill. I didn't agree but they were impossible to communicate with, they kept on hiding behind their "warranty manual". I told the...Read more

We had the whole Astral suite installed with a new pool. It functioned flawlessly for about 6 months before the first probe failed. Soon after the pump needed to be rebuilt which took 2 weeks. on both of these occasions the after service was great so we didn't think more of it. After 3 years of use though, we have had the main board replaced twice from fault, the screen needed to replaced twice because it stopped working and could not be read. The probes both failed again and even the new Gen2 ORP probe has failed. At around $350 each, it beco...Read more

I have an E25. I live in Perth. I bought the E25 around 2 years ago from a company that is now (recently) bankrupt and has no record of my purchase. The Chlorinator has a manufacturer label of September 2017, so I like to think of it as pretty new in the scheme of things.
My chlorine level was low so I thought I'd get the cell checked. I had no error labels on the unit, except on occasion I would look and it would be fine one minute, then have a no salt/ no flow error the next. It was sporadic - I thought it might have been the flow but then it...Read more

Chlorinator has played up almost from new, sometimes won’t turn the pump off at night and other times it won’t turn it on in the mornings and other times it just turns itself off! This has happened on occasions since about 6mts old. Pool shop said I need to take it in to the to be sent away. My issue there is if I was to do this my pool would be without a chlorinator for about 4 weeks as I work away from home. Although I shouldn’t have to I’ve just put up with it being faulty. Now at 4 years old the problems are much more regular and the salt c...Read more

Purchased the top of the range salt chlorinator system at a significant price in Sept 2016,
system ran well for the first 6 months, then commenced having issues with acid dosing unit and low salt level readings. Readings were checked physically and established the chlorinator system was incorrect on salt readings.
March 2020 the entire control panel shut down, no readings, no power to unit.
Original installer( large franchise) advised the main electronics board was cooked making the unit unworkable. Best Astral could do was a 20% reduction on t...Read more

Purchased the Astral Chlorinator with the pool. Worked great for the first 3 months then the party was over.

For some reason every 3-5 minutes the system
Shuts down and does a pre purge. This then increases the PH levels and forces the pump into high speed.

First attempt at and Astral repair was to change pump.

2nd repair was to change the mother board, hoses and revisit the pump.

3rd repair change the unit including the pump...Read more

urther to other comments on these pages too; i would say the astral equipment i've got has been awful:
1. the robot cleaner has been in for repair four times - according to astral, it's been in the water too much !! well yeah, i put it in the pool each day... isn't that what you do with a pool cleaner ?
2. the eq25 motherboard has needed replacing - according to astral, chlorine and acid in the air damage the motherboard... a bit tricky to keep a chlorinator away from chlorine and acid, i'd have thought - 'fit for purpose', i wonder ?
3. the he...Read more

I purchased this system as it promised a healthy pool with much less chemicals & a set & forget economical pump when running on Ai mode. However, my experience has been very frustrating. I live in North Queensland and the sun here is very, very hot. I have had my pool go green many times with this system as the Chlorinator struggled to make adequate chlorine to compensate for the hot sun taking it out faster than it can make it. I have had many, many visits from the pool shop technician trying to adjust settings to get it working right. They re...Read more

As a swimming pool technician with over 38 years of experience in the trade with 30+ of those years operating my own pool business. These are without a doubt the most problematic brand of chlorinator on the market. PC Boards, cells, i would not recommend any of their products! The warranty is questionable and the cost of spare parts especially the main PC Boards doesn’t make them economical to repair. The EQ models if fitted with pH control, be very aware of where you locate the acid. Astral Chlorinators cooling fans draw from under the chlorin...Read more

We had a Magna blu clorinator for 10 years and replaced it with the eQ25 as it had all the bells and whistles, well, what a mistake that was, it is the biggest load of rubbish I have ever come across, I have never had an issue with the balance of my pool until this crap was installed, it never reads the ph correctly and is always out (even after calibration) and I would seriously think about changing the name if I was Astral as it doesn't produce chlorine in summer, well not enough anyway! As stated earlier in the 10 years we have had our pool ...Read more