Failed within 3 days of install. Warranty needed they take 6 weeks to come out.
Great unit when it works I brought one in 2015 then broke out of warranty so got a new one and already had 3 warranty problems with the main control box. Not sure what’s happening
Purchased in November 2020 for A$1,950.00.
- Viron eQuilibrium EQ45
- Verified purchase
3 service calls within 12 months and no response from Astral!!!
When renovating my pool I went with Astral as in my ignorance I believed Astral was providing quality products with good service. How wrong I was for with both assumptions!
Within a year I logged my first service call as the mobile app stopped working. Astral cancelled the repair visit 3X. So 2 months later I had to get Fair Trading involved after which they suddenly showed up! To be fair, the service engineer does a great job. Within a year the same unit stopped working again. This time they came around was reasonable quick (within 1 month). T...
Not fit for outside use.
Bought this product one year ago with a 5 year warranty, was installed in the same place that our previous chlorinator was installed which lasted 10 years. Ants however were able to infiltrate the casing on this product and short out the circuit board which Austral would NOT cover under warranty even though this is clearly a design fault not being a fully sealed product for outdoor conditions.
Recommend DO NOT buy this product unless you can install it indoors and away from any environmental influences.
Now in the hands of consumer affairs.
Purchased in December 2019 for A$2,000.00.
Worst pool system ever
Has PH sensors fail twice at $300 a sensor the chlorinator cell fail $450 and two weeks later the main unit fail $1550 this whole system is nearly 5 years old , told by the supplier that’s normal to only last that long ! Absolute crap!
Purchased in October 2015.
Still works, but like others haven't had a good experience with Fluidra
We had our pool installed 18 months ago with all Astral products since installation. Eq25 with both probes, HX120 heater, infloor cleaner, the works.
Unlike others so far my Eq25 has worked fine. The pH remains stable as long as the buffer is maintained and the chlorine was fine as long as everything remains balanced via regular testing. That is key. Most advice is test monthly, but given what I know now I'd say test weekly.
Whilst I've had my in floor cleaner, filter and now recently the heaters heat exchanger fail within 18 months, despite ha...
Purchased in April 2019.
Seven years old, broke down for the third time. Service is useless.
Built date October 2013. Within 3 years the mainboard was faulty (chlorinator kept on starting and stopping). The mainboard was replaced under warranty in 2016.
Within 1.5 years (in 2019) the chlorinator had the same symptoms. It was just out of warranty and the warranty on the previous repair was only 90 days. Astralpool was happy to cover this under the pro-rata warranty and charge me 80% of the total $750 repair bill. I didn't agree but they were impossible to communicate with, they kept on hiding behind their "warranty manual". I told the...m that doesn't exclude them from Australian consumer law and I suggested to discuss this with the ACCC. The life expectancy of an expensive chlorinator should be longer than 5 years especially since the mainboard was only 1.5 years old. After a few weeks, it was repaired for free. November 2020, the same symptoms. Starting and stopping. I can't be bothered contacting them. I'll buy another chlorinator and stay away from Astralpool and Zodiac. Zodiac merged with AstralPool under Fluidra in 2018. I had good service in 2016 (first fault), since 2019 horrible service. My local pool shop stopped selling Zodiac because their service was very bad and since the merger, they also stopped selling Astralpool.
Purchased in November 2013 for A$2,200.00.
Overpriced "top of the range" JUNK!
We had the whole Astral suite installed with a new pool. It functioned flawlessly for about 6 months before the first probe failed. Soon after the pump needed to be rebuilt which took 2 weeks. on both of these occasions the after service was great so we didn't think more of it. After 3 years of use though, we have had the main board replaced twice from fault, the screen needed to replaced twice because it stopped working and could not be read. The probes both failed again and even the new Gen2 ORP probe has failed. At around $350 each, it beco...mes quite expensive to replace them roughly every 12 months. The ORP sensor has again failed after 12 month (just out of warranty). The product is terrible and i could not recommend any Astral product. The reviews on here are proof that it is over priced and no where near the premium product they suggest it is. NB: the Astral heat pump water heater we also had installed with the pool has now broken. That equals 100% failure rate for every Astral part installed in my pool system. Pump, EQ25, ORP/PH PH probes and also the heater. The service...... Well, the service is worse that their actual product line. It takes forever to get through on the phone (should be a good hint there) and they do not respond to the preferred web service requests. The service technicians continue to find blame in the consumer and find every excuse to exclude the warranty claim. The technicians are rude and to the point where i needed to leave work as my partner was starting to feel bullied. I had no idea about pools before i purchased my new install, i now know something....... Steer well clear of anything ASTRAL. (also the Zodiac pool cleaner has broken down after 3 years. Also from the same group of companies!)
Purchased at Aquatechnics.
Astralpool is bad and after sales service is non existant.
I have an E25. I live in Perth. I bought the E25 around 2 years ago from a company that is now (recently) bankrupt and has no record of my purchase. The Chlorinator has a manufacturer label of September 2017, so I like to think of it as pretty new in the scheme of things.
My chlorine level was low so I thought I'd get the cell checked. I had no error labels on the unit, except on occasion I would look and it would be fine one minute, then have a no salt/ no flow error the next. It was sporadic - I thought it might have been the flow but then it...
Purchased in January 2018.
Certainly wouldn’t recommend
Chlorinator has played up almost from new, sometimes won’t turn the pump off at night and other times it won’t turn it on in the mornings and other times it just turns itself off! This has happened on occasions since about 6mts old. Pool shop said I need to take it in to the to be sent away. My issue there is if I was to do this my pool would be without a chlorinator for about 4 weeks as I work away from home. Although I shouldn’t have to I’ve just put up with it being faulty. Now at 4 years old the problems are much more regular and the salt c...ell already needs replacement as it’s not making enough chlorine due to plates being worn out already. Time to shop for something different. Certainly disappointed with the Astral products as my matching pool pump (P320 eVo) now has a faulty screen. On a positive side the Astral sand filter is still fine!!
Poor long term quality
Purchased the top of the range salt chlorinator system at a significant price in Sept 2016,
system ran well for the first 6 months, then commenced having issues with acid dosing unit and low salt level readings. Readings were checked physically and established the chlorinator system was incorrect on salt readings.
March 2020 the entire control panel shut down, no readings, no power to unit.
Original installer( large franchise) advised the main electronics board was cooked making the unit unworkable. Best Astral could do was a 20% reduction on t...
Purchased in September 2016 for A$2,600.00.
Constantly fails, Consumer Affairs here I come
Purchased the Astral Chlorinator with the pool. Worked great for the first 3 months then the party was over.
For some reason every 3-5 minutes the system
Shuts down and does a pre purge. This then increases the PH levels and forces the pump into high speed.
First attempt at and Astral repair was to change pump.
2nd repair was to change the mother board, hoses and revisit the pump.
3rd repair change the unit including the pump...4th repair! Who knows what they will do but the other week the screen also went dim making it even harder to see. Sent a few emails to Astral and Westside pools in Melbournes west who sold the product as part of the pool, they are as yet to also respond. Best advise for quality and service is avoid, look else where.
chlorinator is stopping after 5-8 minutes.
The chlorinator is stopping the pump every 10 minutes and after 1-2 minutes it starts again and it is under the warranty but pool shop in Myaree said it is because of the 40 degree heat in Perth.
This pump has not worked properly from day one from brand new it has had motherboard replaced, calibration, two other services and still does not work properly you have to wait hours on phone to even get answered for a service totally dissatisfied with this company and product
Purchased in December 2018.
Has not worked properly since installed , in 4 years cost me $800 new probes and a warranty claim on the cell , thinking of turning it off for good , not the best i am afraid Astral
Purchased in April 2014.
overpriced and lousy quality
urther to other comments on these pages too; i would say the astral equipment i've got has been awful:
1. the robot cleaner has been in for repair four times - according to astral, it's been in the water too much !! well yeah, i put it in the pool each day... isn't that what you do with a pool cleaner ?
2. the eq25 motherboard has needed replacing - according to astral, chlorine and acid in the air damage the motherboard... a bit tricky to keep a chlorinator away from chlorine and acid, i'd have thought - 'fit for purpose', i wonder ?
3. the he...
Purchased in November 2015.
Biggest pile of crap ever
Biggest pile of crap I have ever owned and customer service is worse, do not trust this company. I've had them out 15 times, replaced just about every component and now warranty finished, still doesn't work
Not the best system for North Queensland
I purchased this system as it promised a healthy pool with much less chemicals & a set & forget economical pump when running on Ai mode. However, my experience has been very frustrating. I live in North Queensland and the sun here is very, very hot. I have had my pool go green many times with this system as the Chlorinator struggled to make adequate chlorine to compensate for the hot sun taking it out faster than it can make it. I have had many, many visits from the pool shop technician trying to adjust settings to get it working right. They re...placed the chlorinator circuit board & data leads & replaced the cell with the larger 35 cell. This was still insufficient & they have just replaced that with the 45 cell which apparently is the largest. We are hoping that it will work better. If need be, we will need to put a small amount of chlorine stabiliser in to keep chlorine from being removed by the sun. This system is not designed to have stabiliser as it interferes with the ph & chlorine probes working properly. The pump does not drop down to low speed during the day while the sun is out, so not sure there will be a lot of cost saving on power in Summer. Also with this system it needs to run for 12-14 hours per day in Summer! I think it will be a great system if we can get it working the way it should. It was designed for a temperate climate which is so very different to Nth Qld conditions. I have been a pool owner for 18 years in North Queensland & I have very rarely had a problem with algae until I got this system. My advice, if you live in a tropical area, stick with a normal chlorinator!
Purchased in September 2018.
As a swimming pool technician with over 38 years of experience in the trade with 30+ of those years operating my own pool business. These are without a doubt the most problematic brand of chlorinator on the market. PC Boards, cells, i would not recommend any of their products! The warranty is questionable and the cost of spare parts especially the main PC Boards doesn’t make them economical to repair. The EQ models if fitted with pH control, be very aware of where you locate the acid. Astral Chlorinators cooling fans draw from under the chlorin...ator meaning any fumes chemical or otherwise will be drawn past the internal electronics. If you have one check for corrosion under the chlorinator. High price, poor quality. Nothing like the original cells, probably using inferior material.
Pump running at high speed
My pump has started running continually at a high speed instead of slowing down. Could you help me fix this. I don’t know why. I’ve put it to medium (it wouldn’t let me select low). Otherwise I’m very happy with the machine. I noticed my power bill was up on last year so it’s concerning.
A load of rubbish
We had a Magna blu clorinator for 10 years and replaced it with the eQ25 as it had all the bells and whistles, well, what a mistake that was, it is the biggest load of rubbish I have ever come across, I have never had an issue with the balance of my pool until this crap was installed, it never reads the ph correctly and is always out (even after calibration) and I would seriously think about changing the name if I was Astral as it doesn't produce chlorine in summer, well not enough anyway! As stated earlier in the 10 years we have had our pool ...we have never, repeat never encountered a green pool, now I have to keep topping up chlorine manually which defeats the purpose of the system, expensive and annoying. Astral pools response is that it assists in the maintenance of the pool.....are you serious, why would I pay this money for assistance, I'm more concious of the pool maintenance now than when I had a manual system. So, I don't know who reads these posts but please do not invest in this crap, get a basic salt clorinator and maintain your ph levels manually and top up the salt in you pool when needed and enjoy your pool and save the headaches.
Questions & Answers
The display on the control panel is hardly visible..can this be adjusted to make it brighter..its a viron salt chlorinator
The clock on my boron equilibrium salt coordinator keeps losing time. Thus throwing out timers set.
What can be done to rectify.
just cleaned the cell and now getting a message 'ph fault 17'. anyone know what this means as cant find answers anywhere and astral just saying call a technician.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.