Astralpool Viron Salt Chlorinator Series

rubbish – I have had my pool since the early 1980's. In that time I have only had 3 Chlorinator Cells the first 2 were (Water Maid or similar name) they lasted until 2019 almost 20 years each, then we replaced the second after a electrical surge killed it. The Astral cell we had fitted has lasted less than 4 years, and I've been told that is the typical for this product. Show details

Another 1 star product from astral – Just over 2 years and cell calcifying requiring cleaning every day. Not producing chlorine Chemicals in spec told calcium too high lowered and still the same. Tech came out 2 times under warranty replaced cell still the same. Like everyone else no phone answer or email response is now at fair trading don’t buy. I have been balancing my pool… Read more

chemicals since the 1st week of November every time you log a warranty claim they come out and don’t fix the problem log another complaint and wait weeks. Eventually they will run out of customers.

Simple and works well, need to regularly clean pool, maintain levels and clean chlorinator cell every 6 months – Used in a pool that had a lot of leaves dropping into it near Sydney Garragal Forrest I found this worked best with 4500-5000 ppm salt and I had salt production at 70%+. I also had to use anti- phosphates but had the pool checked every month to ensure correct Ph, Alacinty and so on. I have a glass filter and back washed weekly. Ram twice a day… Read more

for 3 hrs with a Viron DC pump I previously had Zodiac chlorinators and they where ABSOLUTELY USELESS! It had flow and low salt indicators (even pool testing showed I had too much salt) and the electrical cell failed twice on two of my pools. Could leave the VT25 to do its own thing for a week on end. Like all salt water chlorinators u need to get the cells professionally cleaned every 6 months or they stop working or have degraded performance. Timer is easy to set and the red is easy to see in low light conditions. Occasionally difficult to read in direct sunlight, but I solved that with wearing sunglasses to stop glare Bottom line unless you keep your pool clean, levels right (eg salt, chlorine, ph, alkalinity and etc) you should not buy any salt chlorinator as they will corrode. If you only touch ur pool once a week or fortnight NO salt chlorinator is for u

Flawed product and terrible service - DO NOT BUY – This product is not fit for purpose in Australia. When it stops working and you have to contact the company (Fluidra) for assistance you will be even more disappointed. Unhelpful, belligerent and rude. See review for AstralPool Australia here: https://www.productreview.com.au/listings/astralpool Show details

False advertising – Brochure website and even the box state “view your water balance “ but the reality is that even if you spend an additional $1200 on sensors, the unit is still not capable of this claim. Austral will not respond to requests for customer assistance via email and don’t answer the phone. Show details

Poor considering purchase price – Our salt cell has just failed, less than 4 years old. The PCB's on the control unit were begrudgingly replaced, after much to and fro with Astral. All our pool equipment is from Astral, I would reconsider using there products in the future. Show details

Nothing but problems and Warranty worthless – Bought it and had nothing but grief. It doesn't work right, never has, and the one time they did send a warranty guy out he showed with no tools, no parts, no thing. Only did a visual inspection, said it was working fine. Still dramas, have spent 10 days chasing warranty and they have yet to make contact with me. I'm ready for a refund and a different brand of chlorinator. Show details

Failed within 2 years – Our unit failed within 2 years. It was inspected by an authorised agent but they refused to repair under warranty as they deemed our residential apartment building is "commercial" even though the pool is barely used on a weekly basis and never used during winter. Terrible product and they will try their best to avoid any liability for their poor quality products. Avoid.  Show details

Do not waste your money on this piece of garbage – The limited warranty is not worth the piece of paper that was used to write it on. I cannot understand that a product of that value which is used for 4 months a year was barely able to last two years before the main board died requiring it to be repaired under warranty for 1/3 of the purchase value. I never did go through getting repaired and I… Read more

urge anyone not to consider purchasing this or any austral-pool product as I am not the only person to experience this. I should have placed this review in 2016 when I went through the warranty process and the exceptionally poor customer service at that point.