Nothing but problems and Warranty worthless
Bought it and had nothing but grief. It doesn't work right, never has, and the one time they did send a warranty guy out he showed with no tools, no parts, no thing. Only did a visual inspection, said it was working fine. Still dramas, have spent 10 days chasing warranty and they have yet to make contact with me. I'm ready for a refund and a different brand of chlorinator.
- Viron Salt Chlorinator V35 (35g/hr)
- Verified purchase
Failed within 2 years
Our unit failed within 2 years. It was inspected by an authorised agent but they refused to repair under warranty as they deemed our residential apartment building is "commercial" even though the pool is barely used on a weekly basis and never used during winter. Terrible product and they will try their best to avoid any liability for their poor quality products. Avoid.
Do not waste your money on this piece of garbage
The limited warranty is not worth the piece of paper that was used to write it on. I cannot understand that a product of that value which is used for 4 months a year was barely able to last two years before the main board died requiring it to be repaired under warranty for 1/3 of the purchase value. I never did go through getting repaired and I urge anyone not to consider purchasing this or any austral-pool product as I am not the only person to experience this. I should have placed this review in 2016 when I went through the warranty process and the exceptionally poor customer service at that point.
Questions & Answers
Hi. Having an issue where info option indicates "High salt, cell off". No mention of this anywhere in the manual. Any thoughts?
Get water tested if its too high remove water to waste and add some fresh water. Check flow of water as well otherwiae fault with main board
What Paul has said is correct. If there is an issue with the board our business Aquamech Services in Brisbane can repair it for you. We specalise in saltwater chloriantor, pump, robotic pool cleaner and filter repairs, spare parts and sales. Give us a call on (07) 30677956 or check out our website at www.aquamechservices.com.au
Aquamech Services Pty Ltd
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