Can't top up funds on app or via web page
Have tried reloading money via my phone app didn't work, then I went via desktop page - didn't work. Terrible. It's not the o/s travel card just domestic. On the app I input details and then can't get past the catcha pictures even though I answer them correctly. On webpage I input my details on the first page (16 digit number, email address, first and surname) but I can't get past the next button. Just goes back to first page to re input the same details. It's beyond annoying.
Don't lose this card when travelling
Travel cards are supposed to safeguard against loss whilst travelling. However, if you lose this card (only one card is provided per account) a replacement takes 7 to 10 working days and you must be available to sign for it's receipt. How many travellers are able to stay in a nominated place for days on end waiting for a replacement card?
According to the Product Disclosure Statement emergency cash replacement is available änywhere in the world, normally within 20 minutes, up to the available balance". I found it took at least a day where ther...
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