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Australia Post Cash Passport
Sandy
- 2 reviews
Can't top up funds on app or via web page
Have tried reloading money via my phone app didn't work, then I went via desktop page - didn't work. Terrible. It's not the o/s travel card just domestic. On the app I input details and then can't get past the catcha pictures even though I answer them correctly. On webpage I input my details on the first page (16 digit number, email address, first and surname) but I can't get past the next button. Just goes back to first page to re input the same details. It's beyond annoying.
1 comment
Heath BrownCanberra
- 30 reviews
- 17 likes
Absolute rubbish
Tried to reload card and it won’t let you as the box which says do you accept condition will not flag the tick. Users beware if you use this top up function overseas it does not work
1 comment
Casey K.Australia Post
Hi Heath,
Sorry to hear you're having difficulty reloading the card....
Read more Here's a link to the contact page for the Cash Passport support team, they'll be able to assist getting this sorted out for you. https://www.cashpassport.com.au/contact-us/Trish81Mid North Coast, NSW
- 35 reviews
- 17 likes
Can’t fault it
I’ve been using this card for over fifteen years of travel throughout Europe and Asian countries and never had a problem with it. Easy to use so I would recommend.
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DonAdelaide
- 7 reviews
- 4 likes
Don't lose this card when travelling
Travel cards are supposed to safeguard against loss whilst travelling. However, if you lose this card (only one card is provided per account) a replacement takes 7 to 10 working days and you must be available to sign for it's receipt. How many travellers are able to stay in a nominated place for days on end waiting for a replacement card?
According to the Product Disclosure Statement emergency cash replacement is available änywhere in the world, normally within 20 minutes, up to the available balance". I found it took at least a day where ther...
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Casey K.Australia Post
Hi Sandy,
That's incredibly frustrating....
Read more 1800 098 231 is the number for the 24/7 support team who will be able to trouble shoot this with you and get this sorted out.