"I would not recommend the Australia post load and go card product !" "I think that this product is a major rip off ! "
I like Australia post, however I would not recommend this product. It is a major rip off, and far too expensive. Also, the Australia post load and go site and load and go card is not as secure as it should be.
I set up my card online (as the post office manager adviced me), and some money was stolen off my load and go card very shortly afterwards. Later when I tried to login to my Australia Post load and go account, I could not even get into my Australia post load and go account. I rang this company and then the polite lady at the call ce...ntre asked me to send a scan of my drivers licence, and share with them my mothers maiden name. As well as this, this company has quite costly fees for buying items and ringing them to ask them for your balance. I must say that I was quite happy with this product at first. This company's load and go card product and services linked in with this product has come to deeply disappoint me. I would encourage others to avoid this dodgy load and go product.
- Verified customer
Card Does Not Reload in USA.
Im in the US on holiday. For 2 weeks I have not been able to reload my card. I have had 3 phone calls with customer service. Total of 1.5 hours on the phone. They said they would escalate my problem and be in contact by email or phone. That was 24 hours ago, I havent heard anything. Theres no money left on the card. So Im now being charged through the nose to use my credit card. Theres massive problems with Aust Post Travel card and it doesnt appear to be getting addressed.
I couldn't log in to my card when I was in US. Didn't have a mobile and couldn't access a phone to ring an international number as I didn't want to ask where we were staying. Twittered Australia Post they weren't interested. Made other arrangements and on return went to postoffice. Not interested. Rang 1800 number. Had to consistently repeat myself because the customer service people seemed to have trouble understanding me. As it turned out the post office had input my mother's maiden name in their database incorrectly. Transferred the last of my cash and paid $10 for the privilege. Qantas card is supposed to be good.
Literally the worst travel card you can get. I wish i looked at the reviews before using it
I am doing a semester in the US and have had nothing but issues with the card. You can't load from your phone which is very inconvenient, the website rarely accepts your password. I then changed my password and not the website only says 'error occurred'. There's a huge delay in the transactions, so the app says's you have $100 for example, but the card then declines and you can't see the transactions pending. Also you can't transfer money to and from other travel cards which as an international student is pretty essential. Overall the worst card you can imagine
Worst app available
The travel card app is totally useless. I taught online for 20 years and know my way around the internet. The app does not recognise your email or password. When you try to change your password it does not recognise your password even though it meets the limited criteria. I think it's a great way for post Australia to have your money for a few weeks. We will not use it. I'll pay Te fee and cash it in as soon as I can.
Having to call helpdesk
I have been using load and go for a while and it usually works quit well. But I find the system totally stupid If your card expires with money on it, you cant simply tranfere money between cards. I have just spent 25 mins speaking to somebody in India to transfere money from an expired card to my new caed? It should either be automatic or I should be able to transfer money between cards online. I would assume it would not be rocket science. If it is some sort of security complience thing I would be very happy to find out what that would be.
However I have found the card usfull on the whole, and the phone help has been helfull
Australia Post Load and Go China Card
If your thinking of getting a Australia Post Load and Go China Card, it's my recommendation that you don't! It's true that China uses "Union Pay" as a main credit card but only big retailers and hotels may accept it, I had no success in any restaurant, convenience store or trying to order anything on line. There's no name on it, so on line ordering anything like food is out. Small retailers said it not issued there and wouldn't accept it, then there's fees to withdraw from a bank. Then there's issues with Australia post, there card, there emblem on it and they don't want to know you once they have your money because you won't get anything back from them. STAY CLEAR OF THIS CARD.
Load and go bad customer service
After i got a refund from paypal. It didnt go back to my card. Had to do a lot of chasing to find out it was load and go fault. Spent an hr explaining the situation. There was no fraud activity just money to be refunded. They suspended my load and go account and now want me to buy a new card to reopen my account even though i told them i didnt want to be with them anymore and wanted the rest of my money on the load and go card refunded. They refused and said they cant do that due to security measure. I asked for the manager or supervisor and af...ter waiting on hold for ever they said a manager will give me a call back. The next day the manager calls leaving a voice mail telling me i missed a call and i have to call back and request a supervisor again to have them call me at another inconvenient time and auspost cant refund me either. Horrible service.
Auspost Mastercard gift card
Never trust AUSPOST ever. I lost my card in the house and I had the cardnumber with me just could locate the pin to use it online. Put a complain to Auspost and then sent me back and forth for different company who deals with it. I wasted my days for nothing at all and I have $150 still in the card which I cant use anymore because the Auspost cant refund or give me the replacement neither anyone is providing me the pin to use it. Biggest scam ever in my life that they keep the money and say we cant do anything.
load and go review 11/1/19
I have load and go app on iPhone its great I can check my balance
and the renew fee is 6.95$!! and fees are the same
I want it lowered to for concession users like me !
and you can buy a new card in au post
and Transaction fee for purchases are $0.09 per purchase transaction (9 cents), capped at $0.99 per month (30 days starting from the date of the first transaction).
Does not apply to ATM withdrawals *
Do not use this card.
Do not rely on this card while travelling, I was stuck in Europe and couldn't access my funds, called the number and after 20minutes on hold the didn't call me back, had to sort it out when I got back. Now my daughter has lost her card in the US we finally got a replacement only for it to get lost in the mail, how ironic. Now trying to get another replacement as Post office says we can't get the funds unless we have a card. Plus look at the exchange rates. Trying to change my Euros back to dollars the will only give me $1.49 per euro but if I want to buy Euros they want $1.72, current rate is $1.62. no wonder they don't charge fees. Avoid at all costs.
Do Australia Post staff know to scan the bar-code on the letter to activate the card?
I visited two local Australia Post offices where staff have been unable to successfully activate anyone's cards. Turns out they were scanning the bar-code on the back of the card when they should have been scanning the bar-code on the top right hand side of the letter. The bar-code on the letter worked straight away. I thought this might be useful feedback for people who are having difficulty activating a renewed card.
Put cash in can’t take cash out, doesn’t work at post office that I bought it from ( even using credit) doesn’t work with WesternUnion, and then can’t get money out,! joke what is the point of this page that just tells you to go to website not happy jan ( response from aust post was can only take out $ 250 a week cash or cash out by ringing charge $15 and wait 21 days for a cash voucher absolute garbage no wonder bad star rating, I will make a point of not shopping at auspost in future.
PROBLEMS - NEVER ENDING NIGHTMARE - I WANT MY CASH MONEY BACK
This card is a nightmare! I can’t use it to make an online purchase here - I was told at P.O. it would suit my clearly stated requirements, such a shame it does not. So much time has been wasted trying to sort out my own money on this problem card. Bought today I will return it to same P.O. ASAP for full refund, I trust it will be a full refund under the misleading circumstances?
Aus Post why are so many people having so many problems? To use your favourite phrase “it’s a shame it doesn’t suit your needs” how about re-thinking this problematic...
This card expires too easily and requires multiple registrations.
This card demonstrates everything that is wrong with where Australia Post is heading.
I bought from what I considered to be a "reputable" name, but it is a tricky, hidden terms and fees product with no transparency even when creating a login and trawling through the help documents.
DO NOT BUY THIS CARD
This was by far the worst card I have used in my life. There is a $999 limit which is pretty stupid for a visa, the card does not work in any atms, it would always say not authorised even though only tapping the card worked. it takes 2-4 days to transfer money into the card. I was in Germany waiting for 3 days to get money for a ticket, food etc. But my money wasn’t coming in so I spoke to a consultation agent and he said that the money doesn’t transfer on the weekends for a visa even though I sent it on a Friday and would not offer any help or suggestions to my problem whatsoever and just hung up on me. The card is a waste of money and would definitely recommend to buy a visa from your own bank instead.
Bloody useless Australia Post
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Questions & Answers
My GBP transaction won't go through. I was told to Verify by Visa which I have done. My next enquiry advised it was a merchant problem.
Priscila L.Australia Post
Have you been able to make the purchase since? I am sorry for the error but I recommend checking if the seller accepts the type of card you're using, if so then please reach out to the support team their number is on your card.
Priscila L.Australia Post
I strongly recommend deleting your comment as it contains card details, this is a public forum. I have reported your comment to Product Review to remove as well. I'm afraid I don't have access to the systems to assist you, our support team only has access to these systems. I'm very sorry.
I've transferred money to my child's card 2 1/2 hours ago and it still hasn't registered? Previous comment was within the hour. What is the maximum timeframe
Hi Natasha, Perhaps ring the Australia post load and go area to them to ask them the answer. You need to register your card online at the Australia post online site. It is also possible the money not appearing might have been stolen from your childs card. Take care.
Priscila L.Australia Post
I hope it's gone through now! If it hasn't please reach out to the Load and Go support team, their number is on the card, they will be able to assist you with any concerns.
How long does it take funds to be transferred in person in cash at and Australian Post to the card.
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