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Australia Post Load&Go Travel Card
Two way TedPerth, WA
- 3 reviews
- 1 like
This card is useless. No one will let you take money out
Scam. This card is useless. No one will let you take money out. Complete disaster. Didmnt work anywhere and the telephone consultant admitted it. Would have been better off with cash
1 comment
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hopeless
Cannot access anything, new card so no money if no auto transfer.Spoke to man on phone and that went nowhere also.I have just given up . No one seems able to help. they made changes that were not revealed to card holders apparently . No recommendations from me.
3 comments
Priscila L.Australia Post
Hi Maggie,
That's frustrating to hear! What did they say when you called the support team? Have you been able to use this card at all?... Read more
Priscilahaven't used card for about 2 years.Tried to find PW and user name, no result.I only remember man on phone said some changes had been made nad I could not see any follow on from that.no idea how to acess card. Cant correct spelling here
Priscila L.Australia Post
If you're unable to access your account you'll need to call the support team for further assistance.
Priscila
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Anonymous762Victoria
- 23 reviews
- 11 likes
"I would not recommend the Australia post load and go card product !" "I think that this product is a major rip off ! "
I like Australia post, however I would not recommend this product. It is a major rip off, and far too expensive. Also, the Australia post load and go site and load and go card is not as secure as it should be.
I set up my card online (as the post office manager adviced me), and some money was stolen off my load and go card very shortly afterwards. Later when I tried to login to my Australia Post load and go account, I could not even get into my Australia post load and go account. I rang this company and then the polite lady at the call ce...Read more
ntre asked me to send a scan of my drivers licence, and share with them my mothers maiden name. As well as this, this company has quite costly fees for buying items and ringing them to ask them for your balance. I must say that I was quite happy with this product at first. This company's load and go card product and services linked in with this product has come to deeply disappoint me. I would encourage others to avoid this dodgy load and go product.1 comment
Priscila L.Australia Post
Hi there,
I'm so sorry this happened to you! I can understand your disappointment with it as your trusted it with your funds, everyone should feel as if they're money is safe and it's concerning thi... Read more
s wasn't the case for you. Did the support team resolve this for you?Similar opinion? Write a review on ProductReview.com.au!
Find out how Australia Post Load&Go Travel Card compares to other Travel Money Cards
Know better, choose better.
TimSydney, NSW
- Verified customer
Card Does Not Reload in USA.
Im in the US on holiday. For 2 weeks I have not been able to reload my card. I have had 3 phone calls with customer service. Total of 1.5 hours on the phone. They said they would escalate my problem and be in contact by email or phone. That was 24 hours ago, I havent heard anything. Theres no money left on the card. So Im now being charged through the nose to use my credit card. Theres massive problems with Aust Post Travel card and it doesnt appear to be getting addressed.
2 comments
Priscila L.Australia Post
Hi Tim,
This sounds very stressful and not the kind of thing you want to be worrying about when you're overseas. I'm sorry this card has failed you and resulted you to use your credit card, I would ... Read more
hope someone gets back to you very soon. I wish I could help you further though.Hi Priscila it was not resolved.
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Grant B.Metropolitan Adelaide, SA
Stay clear
I couldn't log in to my card when I was in US. Didn't have a mobile and couldn't access a phone to ring an international number as I didn't want to ask where we were staying. Twittered Australia Post they weren't interested. Made other arrangements and on return went to postoffice. Not interested. Rang 1800 number. Had to consistently repeat myself because the customer service people seemed to have trouble understanding me. As it turned out the post office had input my mother's maiden name in their database incorrectly. Transferred the last of my cash and paid $10 for the privilege. Qantas card is supposed to be good.
1 comment
Priscila L.Australia Post
Hi Grant,
It's not good to hear that you weren't able to log into your card whilst travelling and had trouble getting this resolved. I wish the experience had been a better for you but we appreciate your review. ... Read more
PriscilaSimilar opinion? Write a review on ProductReview.com.au!
Literally the worst travel card you can get. I wish i looked at the reviews before using it
I am doing a semester in the US and have had nothing but issues with the card. You can't load from your phone which is very inconvenient, the website rarely accepts your password. I then changed my password and not the website only says 'error occurred'. There's a huge delay in the transactions, so the app says's you have $100 for example, but the card then declines and you can't see the transactions pending. Also you can't transfer money to and from other travel cards which as an international student is pretty essential. Overall the worst card you can imagine
1 comment
Priscila L.Australia Post
Hi Sophie,
Thanks for sharing your thoughts on this card with us. I'm sorry it hasn't been easy to use this card overseas and I can only imagine how frustrating it can be especially when you're not ... Read more
home and need funds easily and quickly. If you do assistance with the card I recommend reaching out to our support team to assist you. Their number is on your card.Similar opinion? Write a review on ProductReview.com.au!
PaddrickSouth East Queensland, QLD
Worst app available
The travel card app is totally useless. I taught online for 20 years and know my way around the internet. The app does not recognise your email or password. When you try to change your password it does not recognise your password even though it meets the limited criteria. I think it's a great way for post Australia to have your money for a few weeks. We will not use it. I'll pay Te fee and cash it in as soon as I can.
1 comment
Priscila L.Australia Post
Hi Paddrick,
How annoying! I'm sorry you haven't even been able to log in and know how frustrating it can be not be able to access your account to see how you're spending or load money onto the card.... Read more
I recommend calling our Load and Go support team if you cant log in. Their number is on the back of your card.Similar opinion? Write a review on ProductReview.com.au!
Stephen DPerth, WA
- 11 reviews
- 20 likes
Having to call helpdesk
I have been using load and go for a while and it usually works quit well. But I find the system totally stupid If your card expires with money on it, you cant simply tranfere money between cards. I have just spent 25 mins speaking to somebody in India to transfere money from an expired card to my new caed? It should either be automatic or I should be able to transfer money between cards online. I would assume it would not be rocket science. If it is some sort of security complience thing I would be very happy to find out what that would be.
However I have found the card usfull on the whole, and the phone help has been helfull
3 comments
Sami M.Australia Post
Hey Stephen,
We understand that some services for this card are a little frustrating. Following both customer and retail staff feedback, we have been working towards simplifying and improving our pr... Read more
epaid card offering to create a better customer experience, making it easier for customers to find the right card to meet their needs.Hi and thanks for getting back to me, but you did not answer my complaint about not beimg able to transfere funnds between load and go cards
Sami M.Australia Post
Hey Stephen,
Sorry about that. You would need to contact Load&Go directly to discuss why there isn't a self service feature for transfer funds between cards. ... Read more
~SamiSimilar opinion? Write a review on ProductReview.com.au!
GaryGreater Melbourne (Inner), VIC
Customer care of Load & Go card
I had to call customer care and they were really rude. I have called few time for different reasons. They just just hand up without explaining anything when there is a difficult query.
2 comments
Sami M.Australia Post
Hey Gary,
It's disappointing to hear that you have had this kind of experience while calling Load&Go for assistance. I would like to pass on some feedback about these incidents so Load&Go can address... Read more
it directly. I've just sent you a message for some more details.Thanks Sami. Responded now
Similar opinion? Write a review on ProductReview.com.au!
Find out how Australia Post Load&Go Travel Card compares to other Travel Money Cards
Know better, choose better.
Mars DVictoria
- 3 reviews
- 1 like
Never ever again.
Really hard to get customer support when card refused to work! Card not accepted inv arious situations in NYCity. Hard to see balance and keep track. Do not recommend it at all.
1 comment
Sami M.Australia Post
Hey Mars,
It's a shame to hear that this card didn't meet your expectations. When using this card, please ensure the retailer accepts prepaid visa cards if you are having issues. ... Read more
If you are having issues checking your balance or using your card at an ATM please contact Load&Go directly either by calling them or logging an enquiry via the app. ~SamiSimilar opinion? Write a review on ProductReview.com.au!
Alan fnqCairns
Australia Post Load and Go China Card
If your thinking of getting a Australia Post Load and Go China Card, it's my recommendation that you don't! It's true that China uses "Union Pay" as a main credit card but only big retailers and hotels may accept it, I had no success in any restaurant, convenience store or trying to order anything on line. There's no name on it, so on line ordering anything like food is out. Small retailers said it not issued there and wouldn't accept it, then there's fees to withdraw from a bank. Then there's issues with Australia post, there card, there emblem on it and they don't want to know you once they have your money because you won't get anything back from them. STAY CLEAR OF THIS CARD.
1 comment
Australia P.Australia Post
Hey Alan,
It's disappointing to hear that this card didn't meet your expectations. I understand it may seem like we don't want to help you after this card has been purchased but we are just a seller... Read more
for this product. For assistance you need to contact Load&Go directly using the number on the back of your card. The Load&Go team has access to the systems needed to help you.Similar opinion? Write a review on ProductReview.com.au!
jezzaSouthwest, VIC
- 2 reviews
- 1 like
Load and go = Load of crap
wont recognise CVV number , says its active with funds and card is registered ,, got told a tech team would ring in 48hours after 10 mind messing phone calls
1 comment
Australia P.Australia Post
Hey Jezza,
It's disappointing the hear that it took so long for you to receive assistance with your Load&Go card issue. I'd like to pass on feedback about this experience you've had so I've sent you a message for some more details.... Read more
~SamiSimilar opinion? Write a review on ProductReview.com.au!
Load and go bad customer service
After i got a refund from paypal. It didnt go back to my card. Had to do a lot of chasing to find out it was load and go fault. Spent an hr explaining the situation. There was no fraud activity just money to be refunded. They suspended my load and go account and now want me to buy a new card to reopen my account even though i told them i didnt want to be with them anymore and wanted the rest of my money on the load and go card refunded. They refused and said they cant do that due to security measure. I asked for the manager or supervisor and af...Read more
ter waiting on hold for ever they said a manager will give me a call back. The next day the manager calls leaving a voice mail telling me i missed a call and i have to call back and request a supervisor again to have them call me at another inconvenient time and auspost cant refund me either. Horrible service.1 comment
Australia P.Australia Post
Hey Carlos,
Thanks for taking to time to share feedback about your recent experience, it's really disappointing to hear that you had this experience while speaking with the customer service team at ... Read more
Load&Go. I've sent you a message for some more details about this so I can ensure feedback is passed on about this experience you had.Similar opinion? Write a review on ProductReview.com.au!
NabeelGreater Melbourne (Inner), VIC
Auspost Mastercard gift card
Never trust AUSPOST ever. I lost my card in the house and I had the cardnumber with me just could locate the pin to use it online. Put a complain to Auspost and then sent me back and forth for different company who deals with it. I wasted my days for nothing at all and I have $150 still in the card which I cant use anymore because the Auspost cant refund or give me the replacement neither anyone is providing me the pin to use it. Biggest scam ever in my life that they keep the money and say we cant do anything.
2 comments
Australia P.Australia Post
Hey Nabeel,
It's concerning to hear about this experience you have had. Load&Go enquiries are handled directly by the Load&Go team and I apologise if you contacted Australia Post only to be provid... Read more
ed incorrect advise or unhelpful assistance. I'd like to pass on your details directly to the Load&Go team so you can get some assistance with this enquiry so I've sent you a message for some more details.Hey Sami thanks for the reply but I am 100% no one is going to reach to me ever because AUSPOST has got worst customer service in the world. I have not got my refund for weeks already and no one is listening to me at all.
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Mark M.AU
- 74 reviews
- 22 likes
load and go review 11/1/19
I have load and go app on iPhone its great I can check my balance
and the renew fee is 6.95$!! and fees are the same
I want it lowered to for concession users like me !
and you can buy a new card in au post
and Transaction fee for purchases are $0.09 per purchase transaction (9 cents), capped at $0.99 per month (30 days starting from the date of the first transaction).
Does not apply to ATM withdrawals *
1 comment
Australia P.Australia Post
Hey Muzzie1993,
Thank you for sharing your thoughts and feedback about your experience with the product. ... Read more
~SamiSimilar opinion? Write a review on ProductReview.com.au!
Find out how Australia Post Load&Go Travel Card compares to other Travel Money Cards
Know better, choose better.
RalphSpringfield
Do not use this card.
Do not rely on this card while travelling, I was stuck in Europe and couldn't access my funds, called the number and after 20minutes on hold the didn't call me back, had to sort it out when I got back. Now my daughter has lost her card in the US we finally got a replacement only for it to get lost in the mail, how ironic. Now trying to get another replacement as Post office says we can't get the funds unless we have a card. Plus look at the exchange rates. Trying to change my Euros back to dollars the will only give me $1.49 per euro but if I want to buy Euros they want $1.72, current rate is $1.62. no wonder they don't charge fees. Avoid at all costs.
2 comments
Australia P.Australia Post
Hey Ralph,
It's disappointing to hear about all of this happening. I'd like to pass on feedback regarding your customer service experience you had with Load&Go so I've sent you a message for some mo... Read more
re details about that. Regarding getting the funds back on your daughters card, there are details on how to do this in the FAQs, it's the 6th point you'll want. http://auspo.st/2nibiPSHi Sami, my daughter lost her first card in the US, and the replacement card was lost in the mail Australia Post has given us a credit for the postage. So without a card FAQ6 doesn't apply, how do I get the funds back.
Similar opinion? Write a review on ProductReview.com.au!
Kas66Hobart
Do Australia Post staff know to scan the bar-code on the letter to activate the card?
I visited two local Australia Post offices where staff have been unable to successfully activate anyone's cards. Turns out they were scanning the bar-code on the back of the card when they should have been scanning the bar-code on the top right hand side of the letter. The bar-code on the letter worked straight away. I thought this might be useful feedback for people who are having difficulty activating a renewed card.
1 comment
Australia P.Australia Post
Hey Kas66,
Thanks for your feedback. Our staff are shown how to do this but sometimes do need a refresher. You can pass on feedback about this happening here: https://auspo.st/2MJ0QBE... Read more
~SamiSimilar opinion? Write a review on ProductReview.com.au!
RussellDongara
Absolute rubbish
Put cash in can’t take cash out, doesn’t work at post office that I bought it from ( even using credit) doesn’t work with WesternUnion, and then can’t get money out,! joke what is the point of this page that just tells you to go to website not happy jan ( response from aust post was can only take out $ 250 a week cash or cash out by ringing charge $15 and wait 21 days for a cash voucher absolute garbage no wonder bad star rating, I will make a point of not shopping at auspost in future.
1 comment
Australia P.Australia Post
Hey Russell,
If you are having issues accessing your funds please contact Load&Go directly using the number on the back of your card so they can look into this further for you.... Read more
~SamiSimilar opinion? Write a review on ProductReview.com.au!
JkayHobart
- 2 reviews
- 3 likes
PROBLEMS - NEVER ENDING NIGHTMARE - I WANT MY CASH MONEY BACK
This card is a nightmare! I can’t use it to make an online purchase here - I was told at P.O. it would suit my clearly stated requirements, such a shame it does not. So much time has been wasted trying to sort out my own money on this problem card. Bought today I will return it to same P.O. ASAP for full refund, I trust it will be a full refund under the misleading circumstances?
Aus Post why are so many people having so many problems? To use your favourite phrase “it’s a shame it doesn’t suit your needs” how about re-thinking this problematic...Read more
1 comment
Australia P.Australia Post
Hey Jkay,
It's disappointing to hear that you are having some issues with the card. As the Load&Go Travel Card was removed from sale on August 1st I've sent you a message to confirm the type of card... Read more
you have so we can assist you with this. Depending on the card type there could be some terms of use that could explain the issues you are having.Similar opinion? Write a review on ProductReview.com.au!
Absolute Rubbish
This card expires too easily and requires multiple registrations.
This card demonstrates everything that is wrong with where Australia Post is heading.
I bought from what I considered to be a "reputable" name, but it is a tricky, hidden terms and fees product with no transparency even when creating a login and trawling through the help documents.
1 comment
Australia P.Australia Post
Hey Mikey,
Thank you for taking the time to share your thoughts and feedback, it's a shame to hear that you have had some issues with the card and that it didn't suit your needs. ... Read more
~SamiSimilar opinion? Write a review on ProductReview.com.au!
Questions & Answers
Tylerasked
i loaded my travel card, but i can't make a w-drawer. every time i try to get cash at the ATM machine it keeps saying temporarily unavailable and transaction canceled. please someone tell me what is wrong and how can i fix it?
2 answers
I had a similar issue with this card. I tried to buy via eftpos at a shop with my savings in this card, and could not rectify the issue.
When I contacted load and go, to help me to get into my online Australia post load and go account they wanted me to give them a photo of my medicare card and drivers licence detalis online. I felt that doing this online may be unsafe, due to the possibility of I.D theft
Also, when I had money stolen out of my Australia post load and go account, when I complained to the Australia post staff, they would not even investigate it, or follow it up. The fees for load and go are very expensive. I think that you are better of using a special fee free or low fee bank account for online purposes, to get better customer service and lower fees.
Ibne F.Australia Post
Hi Tyler
It's concerning to know that you can't use the ATM for a cash withdrawal. If you are still facing this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
Valerie L.asked
What name do you put when processing a load and go card
1 answer
Ibne F.Australia Post
Hi Valerie
Sorry for the late response. Please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
Susanneralasked
Can someone deposit funds into my travel load and go and do they need to use my name when depositing?
1 answer
Ibne F.Australia Post
Hi Susan
Sorry for the late response. If you still having this issue, please call Card Services on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.
Regards
Ibne
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Casey K.Australia Post
Hi there,
Just checking this is definitely a VISA Load and Go travel card? The Load and Go range were removed from sale some time ago now and are no longer an active product. If you have an outstandi... Read more
ng balance, please contact us on 13 13 18 to arrange a balance transfer.