Australia Post Travel Platinum Mastercard

$15 charge to try and get my money out at an Australian ATM in the original currency I loaded, I will be complaining to the ACCC this is surely illegal, it also took over a week to get money sent to be loaded onto my card. Wow the worst financial decision I have ever made Show details

If I could go zero stars I would. Can not load money on the card. spent time on the phone and they blamed the bank. Tried to transfer from a second bank account with a different bank same issues. Lucky i tried to load before leaving on my trip. I will forfeit the $10 to cash out the initial $100 load and find an alternative. Dont waste your time on this card Show details

Rubbish card ever since they changed the "credit provider" even though you use your own money. Was fine three years ago, now I can't do a thing with it. As its only Australia Post in name they won't help, nor will the overseas help line Show details

Unfortunately 'one' is the lowest score I could rate this service. The service in can leave you without credit in a foreign country with inadequate contact with card management. Their online help is worse than useless. It is impossible to trace… Read more

conversations and facts on the account. The card is so capriciously cancelled/blocked. Recourse to opening the card is difficult to say the least. The phone numbers suggested for help are often erroneous. 'This is not the number you need. I will refer you' 'This is not a Heritage card matter'. 'Your card is now free to use' when in fact this was not the case. The people on the phone are often inaudible and or have such a strong accent that, despite their desire to help, I cannot understand them. I thought the service might be my problem until I read the reviews. The fact that I could not load or access the card led to a taxi fare which was impossible to pay. Police called, there and again at the hotel. I feel sorry for the people in call centers and could not recommend anyone I knew to work there and to read the reviews before venturing to join up. Appalling all round-especially when in a foreign country. I am still experiencing the anxiety of the lack of service while in another country.'We will be in touch in 5 days' Seriously? I needed help then and still do.

Easy to spend funds loaded on it but don’t use it for hotel holding deposits, it’s a pain to get your money back due to not having a holder name attached to it. I used it in the Cook Islands but I could connect to the app to check the balance… Read more

because admin not putting au on the end of my email address and when I contacted admin at Mastercard they couldn’t link me with the card although I gave them all the security answers. Because of the au, maybe I was talking to AI. Oh and i wanted NZD but once I could check (when I got home) I found I had CAD Don't think I will keep this card

Avoid at all costs. They freeze your card without warning, give zero notification, and leave you stranded when payments start declining and the app stops working. You’re then dragged through an absurd, time-wasting verification process just to access your own money. Utterly unreliable, the card is a joke and not fit for real-world use. Plenty of better alternatives exist.

The worst customer service. Pending transactions stayed on card for months although should have dropped off. Customer service is overseas and horrible. Every call they say another 5 business days. Then the app says you spend money in aussie dollars and its not always and reflects an incorrect balance. Avoid Show details

Do not sign up with this card! The customer support is very difficult to deal with. They offer no support. The whole platform is ridiculous to use. I am now trying to change my residential address and I am up to email number four, even though I have supplied all their 'required' documents. You cannot do anything online either. I am tempted to buy anything from overseas just so I can close my account. Goodness knows how I am going to that easily! Show details

Uncompetitive exchange rate. Roughly 4% worse than current rate, and still worse than my "regular" visa card by 1% even when accounting for the foreign transaction fees on the visa card. There are better options out there, find them and use them. Show details

Avoid at all costs. It is so very frustrating not being able to access your money when overseas, even after being reassured by it's international support person who didn't speak fluent english that they would be able to support my concerns. The card (which had ample funds) was declined by a number of businesses. It was declined by ATM machines.… Read more

It was declined on my cruise ship. It was easy to check the balance and add more funds (which I was then unable to use).

This is the worst travel card ever. I was only able to load money before I left Australia at a post office using my debit card in their machine as I kept receiving the top up error message. Australia post insisted that it was my bank blocking the transfer however on calling the bank they advised they had not received any requests for transfers. I… Read more

was very worried I was going to have issues while I was overseas. It worked ok for a few times and then I started receiving the top up error message because I was not getting the One Time Pin (otp) to enable the transfer. Of course on calling Australia post they blamed the bank again so on calling my bank they explained that the Otp does not come from the bank, it is actually the merchant’s protection from them receiving a payment for goods from you. I felt so annoyed being left high and dry whilst overseas. The only way I was able to top up my card was to login in on the Australia Post website and transfer via BPay but that only occurs on the next banking day so if you top up Friday night the transfer does not occur until Monday. Will not be using this card again when travelling.

Zero Stars - Worst Travel card ever. On a recent trip to France the App was trying to use 2FA for an Australian mobile number that I couldn't access, and regularly advised I was "unable to process top up requests at this time" ... or ever. With the account initially attached to the card for top ups, after an expensive international call to the… Read more

card "help line" I was told it was because the postcode of the AusPost account didn't match the postcode of my bank account. [Content Removed]?? So what. The customer experience was awful, the card was useless and thankfully I had several other cards I could draw on but annoyingly had to pay transaction fees for every purchase. I wouldn't recommend this card to my worst enemy and will never be (trying to) use it again. Avoid at all costs or you'll ruin your holiday.

I was told it’s so easy top up from your bank account or bank card with easy to use app - It’s NOT - first when you are travelling you need verification code and have to get a new sim in another country if going for a while hence a new mobile number Apparently even though it’s a travel card it doesn’t understand that - Any queries I had due to… Read more

issues with transferring funds on the app - which was impossible / were badly handled I said can they help and please use this English sim mobile number - they did not they rang and left messages in my Australia account I discovered when I returned home . The issue was never resolved App is hopeless ! I had to go to their website request a transfer from my bank account took 3-5 business days Converting left over Uk pounds to Australia $ their rate is extremely poor 1.80 for each pound should be $2.10 at least ! Don’t expect any answers to email either they send a generic blaa blaa email telling you to call them . I sent a simple email and made a general query about poor exchange rate asking why their exchange rate was so low when I returned home and had the will to live again and they said they needed lots of personal information to answer that question Also exchange rate is very poor ! Try WISE instead - friends family said I should have used as it’s much better - I will next time lesson learnt Very disappointing avoid

Never again...in Thailand I used it rarely as a backup only...could not make any contact to view my balance, I had kept all my receipts, with money to spend at duty free...all gone. Next trip my own debit, credit card or cash. I thought it would be safer, thankfully I only had $400 in balance according to my spend. Show details

Not a good card to use in France. Half the traders would not accept it. Half the bank ATM's would not accept it. The app on the phone is also very week and just drops out. I needed to re-install it every time. My other card, also a travel card worked 100%

Numerous problems having my security questions verified, then I was unable to use the card as my PIN wasn't accepted. I emailed MasterCard and they said I had to phone them, however, I had no Sim card to make calls so I that was the end if bring able to use the card. Their exchange rate is rubbish as well. Show details

Terrible exchange rates, Can't load card in different currencies. Have to load in AUD first then transfer with the terrible exchange rate to say EURO. What you would save is transaction fees, you will lose a lot more in terrible, not remotely competitive exchange rates. Show details

not great, bank transfers take min. 24 hrs, but if weekends or PHs you can expect lengthy delays. The DR card trf works best. Exchange rates are lower than what banks or money exchanges offer. And have had the card randomly rejected in retail places. Also many places have set Min spends when using a card, and or want to recover 3-5% merchant fees,… Read more

so costs more to use - and a place like Thailand still really deals with cash only, so it's not useful there. Maybe might use as a back up only, in UK/USA etc.

In Hawaii I had hit and miss with eftpos transactions last week. I never understood why. Thank goodness my travel companions saved me with cash. When I found an atm it cost USD6.69. I wish I read reviews before getting this card. Show details

I haven't even left Australia yet and the app won't load properly and I have to keep deleting the app and installing it again . The fault is now happening daily lucky I only put AUD100 because I won't be using it at this point as I can't trust the card. Plus the exchange rate is absolutel rubbish just terrible Show details

I won a prize for an airport lounge stay after depositing a certain amount of money onto the card. All I received was a brief email saying I had won. I have no idea how long the prize is valid for or how to actually access the prize. I emailed the airport lounge that I intended to use this prize for and they said they had no idea what I was on… Read more

about and to speak to Auspost Travel Mastercard. Easier said than done. There is no way to actually speak to a human being about it and the bot is useless.

This card is not very user friendly. There were 4 in my travel group and only 1 was able to load money online. The rest of us had to do a bank transfer and wait 24 hours for the money to hit our account. Resulting in international fees on my Australian card. The conversion is not great either. Generally resulting in getting $50 less. Raised a… Read more

question online but waiting to get home before I can do anything. This card was not helpful and spent hundreds of dollars on fees.

Topping up your card frustrating – Well I am here in the US and have been waiting for almost 3 Days for my card to top up. One thing your not told is that it can take up to 2 business day to add funds to your card using BPay. You should be able to add funds immediately by bank transfer. This is ridiculous and shows a massive fault in the system. Most inconvenient and frustrating.

Once bitten – I would never recommend this card, it's a disgrace. I Left Australia to go to Vietnam on the 20TH November 2024 with $610 US on the card with the understanding that top ups would be easy and available within a day or so and transactions could be viewed almost immediately including any ancillary costs. It took 3 days for the first transactions to… Read more

appear then the logon stopped working and the available amount was shrinking faster than it should have been. I stopped using the card and spent two hours on the phone sorting the problem to discover an $8 (Australian) fee applied to every transaction, my address was incorrect, the password had to be reset etc. The first week of my first overseas holiday with my wife of 37 years at 67 years old was very stressful, thank god my Australian Bank Debit card worked , transactions could be viewed immediately and the conversion fees averaged AUS $2.21 over 10 transactions.The Travel card conversion fees still aren't in the transactions at 27/12/2024.

Shame on Mastercard and Australia Post – So i was looking for a reasonably way of accessing my cash from overseas without paying unreasonably fees. I got the Australia Post Travel Platinum Mastercard as it seemed low fee and loaded the $100 AUD that they require you do to activate it. When I log in I realise the currency exchange rate they use gave me only $83.97 CAD, which to give you… Read more

an idea was 7% worse than the exchange rate available that day on cash at my local shopping centre, and worse still compared to the Forex money movers available on line. Makes sticking with my Mastercard credit card and paying 3% seem like a bargain. Shame on Mastercard and Australia Post, that's criminal rate to offer. Before spending a dime I called to complain. At first they tried to get me to transfer it out to my bank- after fees, they would have kept 25% of my money for nothing. I pushed more and they offered 100% refund, as well they should! avoid this rip off at all costs.