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Australia Post Travel Platinum Mastercard

Australia Post Travel Platinum Mastercard

1.1 from 17 reviews

Reviews

1.1

17 reviews
5
(0)
4
(0)
3
(1)
2
(0)
1
(16)
  • Transparency
    1.3 (10)
  • Competitive Exchange Rate Yes (2) · No (5)
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Do not use aust post travel card

published
Competitive Exchange Rate No
1 comment
Australia Post
Ibne F.Australia Post
Beryl Chermside

Beryl ChermsideHunter Region, NSW

Fees to Close the Account and get your Banlance returned.

published

Travelled to NZ and upon return to Australia could not find any details of how to close the account. After contacting Mastercard and speaking to somebody with a strong unintelligable overseas accent finally ascertained that a AUD$10 fee was applicable to close the Account. This is not acceptable, just make sure you have a nil balance prior to returning to Australia

1 comment
Australia Post
Ibne F.Australia Post

Should Have Read These Reviews - Lesson Learned

published

Very disappointed with this product. You CANNOT use it wherever Mastercard is used - for example if travelling in Europe it is not accepted at parking centres or for paying at toll booths - yes, we were caught out big time! Glitches in their system has prevented me from being able to utilise the online service - they reset my password and then I was not receiving the new passwords via email. Then told I’d have to go into a branch to sort out (after over 3 hours on the phone to their support). Left seriously stranded overseas (yep, no branches!) I would stay clear and use a different product if travelling overseas as this one cannot be relied upon. I'd give it zero stars if possible.

Transparency
CurrencyAUD, EUR and USD
3 comments
Australia Post
Ibne F.Australia Post

Thank you
Jane Cleary
[Personal Information Removed]

Australia Post
Ibne F.Australia Post
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Scotty

ScottyVictoria

  • Verified customer

Atrocious service

published
Transparency
CurrencyAUD and EUR
2 comments
Scotty
Scotty
Australia Post
Ibne F.Australia Post

RUN IN THE OPPOSITE DIRECTION

published

This is the worst experience of customer service and support I have ever received - the operators (apart from one) have been instructed to assist as LITTLE possible. The card was difficult to manage, declined for no reason, limited disinterested unsympathetic support who put you on hold just to break you. This is not a service it is a rort pure and simple.

Transparency
CurrencyJPY
Competitive Exchange Rate No
3 comments
Australia Post
Ibne F.Australia Post
Disappointed
Disappointed

Nadine
Daryl_potter@hotmail.com
0474002356

Australia Post
Ibne F.Australia Post

Hi Nadine, thanks for the details. I'm afraid I need the full name and date of birth as well to contact the Product Manager to resolve this issue.

Regards
Ibne

Lauren Phillips

Lauren PhillipsNew South Wales

Terrible! Do not use if travelling to USA

published

Highly not recommended if travelling to USA! You are unable to load any currency in the America! We got stranded and have to get mastercard to provide us $$ DONT NOT USE!

Transparency
CurrencyAUD and USD
Competitive Exchange Rate No
5 comments
Australia Post
Priscila L.Australia Post
Lauren Phillips
Lauren Phillips
Australia Post
Priscila L.Australia Post

Would not purchase this again!

published
Transparency
CurrencyEUR
Competitive Exchange Rate Yes
1 comment
Australia Post
Priscila L.Australia Post
Paul

PaulGreater Melbourne (Inner), VIC

Do not use.

published

Fraudulent and insecure do NOT use this service. I got this card for general expenses whilst spending time with friends in Sweden. Within a week this card was declined. The Card was already "hacked" and used for layby purchases in Oz for almost $350. On returning home I filled out 2 pages to contest the transactions. At the same time I contacted the Layby company. Within 24 hours the Layby company had ascertained and refunded the offending purchases. Aus post has yet to acknowledge.

1 comment
Australia Post
Priscila L.Australia Post
DOUG

DOUG

  • 2 reviews
  • 1 like

Bring back LOAD & GO !

published
Transparency
1 comment
Australia Post
Priscila L.Australia Post
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S N B

S N BSydney, NSW

  • 2 reviews

Would give 0 stars if I could

published
Transparency
CurrencyUSD
Competitive Exchange Rate No
1 comment
Australia Post
Priscila L.Australia Post
Rach

RachSydney, NSW

Would not use again.

published

Husband went overseas, thought this card would be great for him.
It's a pain trying to reload it, downloaded the app then you have go to another website to load then it doesn't let you reload by debit card but let's you do Bpay which takes 2 days. Not good enough. Plus all the extra hidden fees. Contacting them is not much help either.

Transparency
CurrencyEUR
Emma Black

Emma BlackVictoria

  • 2 reviews

Yet another disappointing product from Australia Post...

published
Transparency
CurrencyAUD and THB
Competitive Exchange Rate No
1 comment
Australia Post
Priscila L.Australia Post
Cindy

CindySydney Surrounds, NSW

Never Use This Card Again!!!!!

published
CurrencyEUR and USD
Competitive Exchange Rate Yes
3 comments
Australia Post
Priscila L.Australia Post
Cindy
Cindy
Australia Post
Priscila L.Australia Post

I'm glad it's being investigated, it may be a long process which I know is frustrating but I'm glad you're being called up on the progress.

Priscila

DSteel

DSteelGeraldton

  • 2 reviews
  • 4 likes

Probably won't use again

published

The card worked fine everywhere in Indonesia that took a card but withdrawing cash was a pain. The only ATM I found that would allow me to withdraw cash was over 4km from my hotel so didn't do much shopping at the cash only markets. I even tried withdrawing cash at both a Commonwealth Bank ATM and a branch. The other issue was that it took way too long for the debits to show up so I knew how much cash I had. It would have been fine if it allowed Rupiah to be loaded. Since Indonesia is a prime destination for Aussies, this should really be rectified.

As for the complaints about fees and such, people should read all the information about this card. It's all there.

I don't think I'll bother with this card again.

2 comments
Australia Post
Priscila L.Australia Post
DSteel
DSteel
Shelley

ShelleyPerth, WA

Just don't go there!

published
1 comment
Australia Post
Priscila L.Australia Post
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Rip off

published

Lots of hidden fees. If you preload the card into the Australian wallet and then transfer to another currency-fee.
Transfer money onto the card any other way but bank transfer (which takes days) - fee.
Cash out from the card - fee.

2 comments
Australia Post
Priscila L.Australia Post
Kym
Kym

Don't buy one of these.

published
Transparency

Questions & Answers

Lena

Lenaasked

Can I leave my card in Australian dollars and still use it on a cruise to Vietnam and Thailand

1 answer
Australia Post
Ibne F.Australia Post

Hi Lena, the best way to know this is to call our Mastercard support team on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.

Regards
Ibne

Maxie

Maxieasked

Would we be able to use this card to travel to South Africa?

No answers
Deidre W.

Deidre W.asked

I am in Japan and trying to use my new platinum travel card and the pin is not recognized

1 answer
Australia Post
Priscila L.Australia Post

Hi Deidre,

I recommend calling our Support team on (+61) 1300 665 054, they are available 24/7 just make sure you're using the right code to dial out of the country wherever you're calling from :)

Priscila

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