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Australia Post Travel Platinum Mastercard

Australia Post Travel Platinum Mastercard

1.1 from 20 reviews · View Statistics

Reviews

1.1

20 reviews
5
(0)
4
(0)
2
(0)
  • Transparency
    1.3 (12)
  • Competitive Exchange Rate Yes (2) · No (7)
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JT

JTSydney

  • 12 reviews
  • 6 likes

Poor effort, Aust post dirtied their name with this terrible card.

published

After finding out this card can't be used as a debit card with many vendors, I wasted $100 up the wall trying to top up the card. Thanks for nothing.

Incentivised ReviewNo
1 comment
Australia Post
Priscila L.Australia Post

Hi JT,

You should be able to use this card just like a debit card. Can you tell me what vendors declined this? Just to confirm did you purchase the gift card or was it the Travel card?

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Noe

NoeSouth East Queensland, QLD

Aupost ravel prepaid platinum mastercard troubles

published

Ever since I bought the card thru auspost. Every few months the phone app to access it goes down? Unable to access it thru website or phone app. It continually ask to reset password. And when I do it says error . This is a horrible product. Dont buy people!!!!!

Transparency
Incentivised ReviewNo
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5 comments
Australia Post
Priscila L.Australia Post
Noe
Noe

Still waiting.The person I spoke to said something wrong with software. Will contact me in 24 hrs. Thats the problem the app does mot work! I tried thru computer and phone. Really this is riduculous

Noe
Noe
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Andrew M.

Andrew M.

  • 3 reviews

Do not touch this product unless you like to give your money away

published

I got this card for a trip overseas and tried to continue to use it for a online purchases
Whilst it did work overseas, the exchange rates are terrible.
Trying to use it for online purchases, I found that the card will be declined if the balance is below $100 (even when the purchase is significantly less than the credit balance.)
To add insult to injury: they charge you a $10 fee to get back YOUR OWN CASH in $AU.
There could be worse products out there, but you'd have to look very hard to find them.

Transparency
Incentivised ReviewNo
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1 comment
Australia Post
Ibne F.Australia Post
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Travel Money Cards & Currency Exchanges

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Do not use aust post travel card

published
Incentivised ReviewNo
Competitive Exchange RateNo
1 comment
Australia Post
Ibne F.Australia Post
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Beryl Chermside

Beryl ChermsideHunter Region, NSW

Fees to Close the Account and get your Banlance returned.

published

Travelled to NZ and upon return to Australia could not find any details of how to close the account. After contacting Mastercard and speaking to somebody with a strong unintelligable overseas accent finally ascertained that a AUD$10 fee was applicable to close the Account. This is not acceptable, just make sure you have a nil balance prior to returning to Australia

Incentivised ReviewNo
1 comment
Australia Post
Ibne F.Australia Post
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Should Have Read These Reviews - Lesson Learned

published

Very disappointed with this product. You CANNOT use it wherever Mastercard is used - for example if travelling in Europe it is not accepted at parking centres or for paying at toll booths - yes, we were caught out big time! Glitches in their system has prevented me from being able to utilise the online service - they reset my password and then I was not receiving the new passwords via email. Then told I’d have to go into a branch to sort out (after over 3 hours on the phone to their support). Left seriously stranded overseas (yep, no branches!) I would stay clear and use a different product if travelling overseas as this one cannot be relied upon. I'd give it zero stars if possible.

Transparency
Incentivised ReviewNo
CurrencyAUD, EUR and USD
3 comments
Australia Post
Ibne F.Australia Post

Thank you
Jane Cleary
[Personal Information Removed]

Australia Post
Ibne F.Australia Post
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Scotty

ScottyVictoria

  • Verified

Atrocious service

published
Transparency
Incentivised ReviewNo
CurrencyAUD and EUR
2 comments
Scotty
Scotty
Australia Post
Ibne F.Australia Post
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RUN IN THE OPPOSITE DIRECTION

published

This is the worst experience of customer service and support I have ever received - the operators (apart from one) have been instructed to assist as LITTLE possible. The card was difficult to manage, declined for no reason, limited disinterested unsympathetic support who put you on hold just to break you. This is not a service it is a rort pure and simple.

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Incentivised ReviewNo
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3 comments
Australia Post
Ibne F.Australia Post
Disappointed
Disappointed

Nadine
Daryl_potter@hotmail.com
0474002356

Australia Post
Ibne F.Australia Post

Hi Nadine, thanks for the details. I'm afraid I need the full name and date of birth as well to contact the Product Manager to resolve this issue.

Regards
Ibne

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Lauren Phillips

Lauren PhillipsNew South Wales

Terrible! Do not use if travelling to USA

published

Highly not recommended if travelling to USA! You are unable to load any currency in the America! We got stranded and have to get mastercard to provide us $$ DONT NOT USE!

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Incentivised ReviewNo
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5 comments
Australia Post
Priscila L.Australia Post
Lauren Phillips
Lauren Phillips
Australia Post
Priscila L.Australia Post
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Travel Money Cards & Currency Exchanges

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Would not purchase this again!

published
Transparency
Incentivised ReviewNo
See all answers
1 comment
Australia Post
Priscila L.Australia Post
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Paul

PaulGreater Melbourne (Inner), VIC

Do not use.

published

Fraudulent and insecure do NOT use this service. I got this card for general expenses whilst spending time with friends in Sweden. Within a week this card was declined. The Card was already "hacked" and used for layby purchases in Oz for almost $350. On returning home I filled out 2 pages to contest the transactions. At the same time I contacted the Layby company. Within 24 hours the Layby company had ascertained and refunded the offending purchases. Aus post has yet to acknowledge.

Incentivised ReviewNo
1 comment
Australia Post
Priscila L.Australia Post
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DOUG

DOUG

  • 2 reviews
  • 1 like

Bring back LOAD & GO !

published
Transparency
Incentivised ReviewNo
1 comment
Australia Post
Priscila L.Australia Post
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S N B

S N BSydney, NSW

  • 2 reviews
  • 1 like

Would give 0 stars if I could

published
Transparency
Incentivised ReviewNo
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1 comment
Australia Post
Priscila L.Australia Post
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Rach

RachSydney, NSW

Would not use again.

published

Husband went overseas, thought this card would be great for him.
It's a pain trying to reload it, downloaded the app then you have go to another website to load then it doesn't let you reload by debit card but let's you do Bpay which takes 2 days. Not good enough. Plus all the extra hidden fees. Contacting them is not much help either.

Transparency
Incentivised ReviewNo
CurrencyEUR
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Emma Black

Emma BlackVictoria

  • 2 reviews

Yet another disappointing product from Australia Post...

published
Transparency
Incentivised ReviewNo
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1 comment
Australia Post
Priscila L.Australia Post
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Travel Money Cards & Currency Exchanges

Find out how Australia Post Travel Platinum Mastercard compares to other Travel Money Cards & Currency Exchanges

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Cindy

CindySydney Surrounds, NSW

Never Use This Card Again!!!!!

published
Incentivised ReviewNo
CurrencyEUR and USD
Competitive Exchange RateYes
3 comments
Australia Post
Priscila L.Australia Post
Cindy
Cindy
Australia Post
Priscila L.Australia Post

I'm glad it's being investigated, it may be a long process which I know is frustrating but I'm glad you're being called up on the progress.

Priscila

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DSteel

DSteelGeraldton

  • 2 reviews
  • 1 like

Probably won't use again

published

The card worked fine everywhere in Indonesia that took a card but withdrawing cash was a pain. The only ATM I found that would allow me to withdraw cash was over 4km from my hotel so didn't do much shopping at the cash only markets. I even tried withdrawing cash at both a Commonwealth Bank ATM and a branch. The other issue was that it took way too long for the debits to show up so I knew how much cash I had. It would have been fine if it allowed Rupiah to be loaded. Since Indonesia is a prime destination for Aussies, this should really be rectified.

As for the complaints about fees and such, people should read all the information about this card. It's all there.

I don't think I'll bother with this card again.

Incentivised ReviewNo
2 comments
Australia Post
Priscila L.Australia Post
DSteel
DSteel
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Shelley

ShelleyPerth, WA

Just don't go there!

published
Incentivised ReviewNo
1 comment
Australia Post
Priscila L.Australia Post
Similar opinion? Write a review on ProductReview.com.au!

Rip off

published

Lots of hidden fees. If you preload the card into the Australian wallet and then transfer to another currency-fee.
Transfer money onto the card any other way but bank transfer (which takes days) - fee.
Cash out from the card - fee.

Incentivised ReviewNo
2 comments
Australia Post
Priscila L.Australia Post
Kym
Kym
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Don't buy one of these.

published
Transparency
Incentivised ReviewNo
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Questions & Answers

Peter Adamson

Peter Adamsonasked

What is mean by the word purse in phrases such as 'in an AUD purse' and 'in purse to purse transaction values'?

2 answers
Australia Post
Casey K.Australia Post

Hi Peter,

Can you let me know where you are reading this term so I can get a bit more context? Based on what you have advised, I'd expect purse is just a word for the collection of money you have on the card in a specific currency.

Say you had $100 AUD in one 'purse' on the card but then $200 USD in another. A 'purse' to 'purse' transaction would mean transferring some of this AUD amount into USD or vice versa.

Does that make sense?

I'd recommend actually contacting the card services team directly for a more detailed answer or if you have any further questions. You can reach them on 1800 549 718.

Have a happy new year!

Peter Adamson
Peter Adamson

I think that you are right. The term is used twice in 'Financial Services Guide Australia Post Everyday Mastercard', date 3 June 2019. I referred to the glossary on their full statement but not there. If words are used differently from the usual meaning the 'new' meaning should be defined. Thanks for your help. My stock broker didn't know what the term meant.

Lena

Lenaasked

Can I leave my card in Australian dollars and still use it on a cruise to Vietnam and Thailand

1 answer
Australia Post
Ibne F.Australia Post

Hi Lena, the best way to know this is to call our Mastercard support team on 1800 549 718 within Australia or +44 207 649 9404 internationally for help 24/7.

Regards
Ibne

Maxie

Maxieasked

Would we be able to use this card to travel to South Africa?

No answers
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