Do not use.
Fraudulent and insecure do NOT use this service. I got this card for general expenses whilst spending time with friends in Sweden. Within a week this card was declined. The Card was already "hacked" and used for layby purchases in Oz for almost $350. On returning home I filled out 2 pages to contest the transactions. At the same time I contacted the Layby company. Within 24 hours the Layby company had ascertained and refunded the offending purchases. Aus post has yet to acknowledge.
Bring back LOAD & GO !
Amazon just emailed to tell me my payment was declined. Phoned Australia Post to check balance and was told my balance was more than DOUBLE the declined payment. After 15 minutes of providing further information on the phone, I was able to indicate that my call related to a declined payment problem. After clicking that I finally got the message that I was being connected to one of their operators. On came the music and for the next five minutes I got regular announcements about "thank you for waiting". Finally came an announcement that eff...ectively translated as "our operators are handling so many complaints that you need to call back in another "hour or two". Meanwhile, Amazon are set to cancel my order because these incompetent bunglers can't handle a simple payment and I need to waste more of my time trying to call. back later! IF YOU WANT A RELIABLE ONLINE PAYMENT METHOD, DO NOT CHOOSE THIS CARD !!!
Would give 0 stars if I could
Stay away from this card. I went to Hawaii and on the very last day of travel, the app crashed and I could not reload my card. I tried the app and the website to no avail. Having no cash left, I had to use my Australian commonwealth bank debit card overseas. To make matters worse, this travel card has an overdrawn feature. I found this out when they sent me a letter demanding payment of $256US months after my holiday. I went to the post office and tried to pay this off and they could not accept payment and directed I call MasterCard. I called M...asterCard to pay and they told me to reload the card online. I went online and the reload option did not work. I tried my mobile, laptop and computer and nothing worked. This has been a complete nightmare.
Would not use again.
Husband went overseas, thought this card would be great for him.
It's a pain trying to reload it, downloaded the app then you have go to another website to load then it doesn't let you reload by debit card but let's you do Bpay which takes 2 days. Not good enough. Plus all the extra hidden fees. Contacting them is not much help either.
Yet another disappointing product from Australia Post...
I went on a family trip to Thailand this October for one week. Several years ago, I had purchased a Multi Currency Cash Card for use while I was travelling Europe and it was incredible. I wanted to get the same cash card again, but was told it no longer existed and had been replaced with a Travel Platinum Mastercard. So, I decided to purchase that instead... Boy, was that a mistake. The first cracks began to show when we arrived in Malaysia and my mother tried to get money off her purchased card from an ATM. She had incorrectly inserted her PIN...a few times and her card had been blocked; fair enough. She immediately called Aus Post to attempt to get her card unblocked and was told that would be no problem, it was all fixed and she could now access her money. But sadly, that was not the case. My mother could not access the thousands of Thai Baht she had in her account for the ENTIRE trip. The only way we got around it was moving everything from her account onto my card, which was working, thankfully. But every time we wanted to withdraw cash from the card, it was an $11 fee. Eventually, with the constant transferring and conversions, I lost quite a bit of money, as you can imagine and was disgusted that, for a SECOND time with Australia Post, a product I had trusted to work as it should have right away, almost ruined our entire trip. Needless to say, I was not impressed and will never purchase travel accessories from Australia Post ever again.
Never Use This Card Again!!!!!
My husband & I recently travelled to Italy (Sicily)
We used one of these cards without too much trouble until I attempted to withdraw 400 Euro which equals $650.87. The ATM made a lot of noise and was very slow at which point I decided to take photos of the messages popping up on the screen of the machine, saying it was processing & then said transaction aborted - so no money & no receipt. The following morning we checked our balance and the 400 Euro had been deducted. My husband called the helpline and was told we would be sent a claim form, w...
Probably won't use again
The card worked fine everywhere in Indonesia that took a card but withdrawing cash was a pain. The only ATM I found that would allow me to withdraw cash was over 4km from my hotel so didn't do much shopping at the cash only markets. I even tried withdrawing cash at both a Commonwealth Bank ATM and a branch. The other issue was that it took way too long for the debits to show up so I knew how much cash I had. It would have been fine if it allowed Rupiah to be loaded. Since Indonesia is a prime destination for Aussies, this should really be rectified.
As for the complaints about fees and such, people should read all the information about this card. It's all there.
I don't think I'll bother with this card again.
Just don't go there!
What a debacle these people are!
My card got compromised BEFORE I left the country, so I didn't have access to funds as they cancelled it (after I contacted them) while I was away. Great travelcard!! Never/couldn't use it!
And they charged me $10 for the privilege of withdrawing my funds - twice - when I got back home (and could call them without it costing me a small fortune).
No explanation/apology about why I wasn't contacted when the same merchant hacked my card ten times!? No explanation as to why I couldn't access remaining funds o...
Don't buy one of these.
Don’t have anything to do with the Australia Post Platinum Mastercard. I bought one recently and charged it with $200-. I bought it to buy kindle books from Amazon.com and I was doing just that. I bought around ten books and still had nearly $50- left when it stopped working. I later tried it both online and in shops to find it no longer worked. So, I rang the Support number for the first time 2 weeks ago. A lady took all my details and said she would get back to me. I never heard from her again. So today I rang again and this time I was told ...that in order to get out my $50- I will need to supply hard copies of the following documents 1) passport or driver’s license 2) utility bill 3) one of my bank statements showing my transactions, name and address. 4) A written statement of why I bought the Mastercard. I was very persistent and spoke to two more managers but no one could tell me why my card had been put on hold and all insisted that I provide all this information. I refused to provide all this confidential identification so I didn’t get my money back. I am just grateful that I wasn’t stuck overseas counting on using the money on my card to get back home. Needless to say I will never use one of these cards again.
Questions & Answers
I am in Japan and trying to use my new platinum travel card and the pin is not recognized
Priscila L.Australia Post
I recommend calling our Support team on (+61) 1300 665 054, they are available 24/7 just make sure you're using the right code to dial out of the country wherever you're calling from :)
Why has Heritage Bank superseded Load and Go travel card with Platinum MasterCard Travel but not made it compatible with PayPal.?
Priscila L.Australia Post
It's up to Paypal if they want to accept this type of card, I'm sorry you're unable to use it on Paypal.
Well it should be clearly stated at the start of the description/information or on the packaging. Everybody uses PayPal these days. It's faster checking out and is safe. There is no mention of it at all. If a card can't be used for PayPal then it not convenient. It's a deal breaker and a huge waste of time. You tell me it's PayPals decision but PayPal says it's your decision. So who is not being honest?
I’m going America with this card this weekend and all the negative reviews across different websites have me really freaking out omg
Priscila L.Australia Post
I hope you have a great trip :) if you have any problems whilst travelling please call our Mastercard team on +44 207 649 9404 (overseas number) so they can help you out.
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