Average Joe's Coffee

Our business purchased a coffee machine from here. The machine has had endless issues. It has required to be shipped interstate several times, countless hours by our staff to get it functioning correctly, all without any success. Communication is poor at best, no numbers available, only via email and photos. Will not recommend, service and products not worth it. Regretful of our purchase.

Extremely Disappointed – Poor Service and No Communication I purchased a coffee machine from Average Joe’s Coffee in August 2024 for nearly $2,500. By March 2025, the machine was leaking water, damaging our benchtop, and producing terrible coffee. It clearly had a major fault. To their credit, they initially arranged a repair through Bravo… Read more

Repairs, who fixed the unit. However, I reached out to Average Joe’s to request a return and refund under consumer law, as the fault was serious and occurred within the warranty period.

Since then, both my husband and I have repeatedly tried to contact them — with no response whatsoever. They’ve completely gone silent. No calls, no emails, nothing. It's incredibly frustrating and unprofessional.

After doing some digging, I’ve noticed several other recent reviews from customers experiencing the same lack of communication. It honestly makes me wonder if the business is on the verge of closing or going into liquidation.

Bottom line: buyer beware. If something goes wrong with your purchase, don’t expect support or service from this company. Very disappointing experience.

All I can say, from my experience, is be careful with this lot. Poor communication, failure to reply in a timely manner, failure to refund money that is owed. For an Australian business, the customer service is extremely poor. I purchased a few items from them, waited over a week for them to be sent only to be told they were waiting for stock. No… Read more

follow up emails, was told my order was fulfilled and being sent within the next day or so, nothing, no tracking no communication. I requested a refund and was told it would be done asap, that was a week ago and, nothing. Unfortunately now I have no alternative but to notify ACCC and submit a complaint, I have waited almost 3 weeks from initial order to now with zero resolution. That’s $200 lost

Have ordered from 3 times. Not sure if I will get 3rd order or not. Poor comms and slow/no delivery. Struggle to recommend. Shame because I want to support.

Placed an order, but for some reason it didn't ship. Albeit they were friendly in their reply and following the matter up, but there was no actual reason provided. Reality is, if i hadn't rung to find out what was happening, they probably wouldn't have sent it. it was only $100 worth, but unfortunately, if they'd got this first order right, I… Read more

probably would've been a repeat customer. I love my coffee. Unfortunately a good business requires more than just well produced social media adverts.

Also, I wrote this review on their facebook page, and it miraculously disappeared... And i'm not not able to post another review there.

I'm now starting to think the product i ordered isn't actually coming

My coffee is tasting better already! – I’m a keen home barista (in the making!) and purchased some starter kit items from Average Joes in the hope that it would improve my coffee. It has worked pretty much immediately! My coffee is much more consistent and it has to be better as the Mrs said it tasted like a cafe coffee for the first time ever. The learning process is great fun too so… Read more

it’s a double bonus, and the team were always responsive when I had some initial queries.

Highly recommend.