4.8
184 reviews
PositivevsNegative
97% · 1795 · 3%
Return Claim MadeYes (2) · No (153)
Product Quality
4.8 (153)
Shipping
4.9 (106)
Reviews
Mackenzie O.
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Great product and service
Super quick service and delivery. Coffee really delicious and consistently so. Show detailsProduct QualityShipping
Ozzieissac Greater Melbourne (Metropolitan), VIC 10 posts
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As near as perfection as could be
I was the first 30 years ago to sell at my restaurant in Toorak Road South Yarra in Victoria Segafredo-since then I have not had a good Coffee.The Product was great
The NSW supplier was great
The service was great
The personality and character of the Supplier boss was great Show details
Ian B. South East Queensland, QLD
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The coffe for me
Once you find the coffee to your taste you won't look back.I highly recommend The Strong Espresso, Espresso there are a few strengths to choose from.
Delivery has always been on time, order always been correct. Show details
Katie C.
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Great service
Roberto is the loveliest man to deal with and he really knows coffee machines. I have an old very mechanic machine and he brings it back to life every time. Segafredo also stock the cleaning fluid at a good price which is great. It’s also easy to get to in Alexandria and easy to park.Alicia Perth, WA
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Online Coffee Order
Orders Cleaning Tablets and Descaling Solution. Emailed for advise.. Prompt responses, quick service and affordable prices. Show detailsLina Greater Melbourne (Inner), VIC
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Quick and efficient
I had my coffee machine serviced and a couple of things repaired. Turnaround time was 2 weeks but got my machine back in 1 week. I was very happy with the service and quality. Show detailsLouiseV
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thank you for a great product & service
Purchased your product over Xmas/new year as a gift to a family friend, as they love your coffee- they were as thrilled to receive it as we were gifting it Show detailsPhillip 3 posts
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My choice for great coffee
For my taste Segafredo is my choice of coffee blends, the quick service, delivery and follow-up was very pleasing, I would certainly recommend this brand.George Darwin, NT
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Accessories
Arrived quickly for parcels to Darwin, contents were as ordered Show detailsKimbleC Melbourne, VIC 4 posts
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Saeco Coffee Machine Service/Repair
After several attempts trying to contact other service providers via email Alessandro Gnani (Service Manager) replied the next business day saying that I would just need a through service on my Saeco Talea Ring automatic coffee machine.Segafredo Zanetti Australia do not sell Saeco machines but were able to service my machine.
Less than a week later I had a text message to say that my coffee machine was ready to be picked up.
Very prompt service for the Christmas/New Year holiday period.
Thoroughly recommended.
Thanks Alessandro
Alan Central Queensland, QLD
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Great Coffee
Found a Cafe in Melbourne that used the extra strong Segafredo beans while on holidays. Best coffee yet. Ordered some on line as soon as we arrived home. Very impressed. Show detailsrhb South East Queensland, QLD 18 posts
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Replacement Part
A cover on the water Tank of my Gaggia Cardona Prestige Coffee Machine broke. After hunting every where for a spare/replacement I contacted the source of my purchase. They advised to get in touch SEGAFREDO ZANETTI in Brisbane. This I did this morning. I was spoken to by a bubbling, courteous, helpful lady who advised that the Technical Section would probably not get back to me until the new year, pretty much what I expected. She gave an email address to contact their service Department which I did giving details of my requirement hoping to have… Read more · 1 a replacement part by mid January. To my delight I received an email before 1pm today to advise me that the part was on its way and shortly later advice from Auspost with tracking details with delivery next week. What a superlative service this is an hour before their break up for Xmas. Outstanding. AAAA++++Johnk Central West, NSW
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Never had a problem with Segafredo
I purchased my home espresso coffee maker with Segafredo over 12 months ago, and have ordered supplies as well other coffee material since then, and have always found them extremely good in their approach to customers, orders have always arrived on time, and any products they do sell are of good quality. Keep it up guys. Show detailsccf Perth 7 posts
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Terrible
My machine died. I took it to SZ and was told the turnaround time would be a week. After a week, they called to tell me they found the problem, but they needed to order some parts. Then another week for the part to arrive. After installing it they, found they needed to replace more parts – yep – more waiting. I should have expected this, as previously, during the routine service of the machine, it took 4 weeks to get the required parts. You would expect that the company would keep an inventory or common parts – seals, washers, O-rings – f... Read moreor the machines they sell, but you would be wrong. Whatever is needed gets ordered from Eastern States and it usually takes at least a week to arrive. To add insult to injury, the parts are not ordered all at once but, one by one in weekly intervals. The way it is I may just order the parts and do it myself. It is not a Moon landing craft; a coffee machine is not a complicated device The communication is also appalling. They never call, even when they say they will; it’s always you who needs to call to get an update. Some of the staff is ok, but some are just plain rude; it all depends who you get on the phone. Why can’t they evaluate the problem straight away to find which parts will be needed? But the machine has to sit on a bench for a week only to find that parts will need to be ordered. Eventually, after 4 weeks I got the machine back and here it is – when making the coffee, I noticed the group lever was floppy. Obviously, it had been removed during the service and the bolt holding it was not tightened during reassembly. It’s no big deal for me to take a screwdriver and tighten it, but it should not be like that. I was surprised with how many 5-star ratings there are, mostly for sales mind you. If you find their performance good, that’s great for you. As for me? Will I buy from them again? – no. Will I go back to get the machine serviced? – no.Molly Illawarra, NSW 2 posts
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Absolutely love this coffee
Online ordering is a breeze. Delivery fantastic and the coffee taste is amazing Show detailsOld Quarter Coffee MerchantsPaxton Coffee Co.Chico Loco CoffeeFive Senses CoffeeThe Coffee Company2X EspressoExpress PodsCoffee HeroJasper CoffeeHecham Coffee and Nuts RoasterCoffee Beans ShopEnga Coffee RoastersCoffee PlusAbrisca Roasters of CoffeeLeftfield Coffee Roasters
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Denise M.
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Do you sell coffee whitener
Details
Category | Appliance Retailers, Online Shops, Appliance Brands and Coffee Bean Shops |
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Offers Free Standard Shipping | Yes |
Free Standard Shipping Minimum Order Amount | $50 |
Awards | 2023 and 2024 |
Contact info for Segafredo Zanetti
Extra Information
Old Quarter Coffee Merchants
Paxton Coffee Co.
Chico Loco Coffee
Five Senses Coffee
The Coffee Company
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