As of September 14th, 2020, First State Super rebranded to Aware Super. This rebrand also included the amalgamation of StatePlus.
Don't do it - Aware Super, the worst experience ever!
There are so many issues with Aware, I regret changing out of Aust Super and have rolled my super back.
When I joined they created two accounts, my employer was paying into one account and the super that was rolled out was sitting in another account. After calling Aware Customer Service they advised me that they would consolidate the accounts, and then gave me the wrong account number for payroll. Payroll had to change the account numbers for the third time. Apparently, it was my employer's fault!
I had to apply for Aware (third party) ins...urance online, after the application, the insurance company has to call and confirm that you exist by asking your name and that was it. I did question if they needed further information but they said no, and they were processing my application. It then gets better, they had given me additional death cover at a huge cost, I only found out when I looked at the charges in my account, I was horrified that I was being charged so many fees and additional death cover. I then had to sit on the phone for another lengthy 40 mins to cancel the additional death cover but the CS officer couldn't change the 14 day wait period on my income protection to reduce the heavy costs to a 30 day waiting period. He advised me that due to the insurance being a third-party provider, I would have to go back online and change the waiting period myself, GREAT! Then, when you go online, you have to reapply for your insurance! Honestly, this company is a joke. It has been a horrific experience, and I have lost money and will be switching my Super back to Aust Super with joy! I have emailed, called and Facebooked complaints but with no answer or assistance. This is very poor customer service. Jodie
Insurance with aware super
My super account below low in funds and so aware cancelled my insurance WITHOUT telling me and they didn’t even tell me about my low funds . When I found out and made a super contribution they told me I had to reapply for the default insurance. Letters from GP’s, specialist the whole lot!!! So ridiculous. I’ve been a member for years..now in the process of changing funds
my fund was switched from First State Super to this company about a year ago. In my first need to ask Aware a question, I still have no reply after 8 days and feel insulted. the question was an easy one: what is the last 5 year growth. A no reply ticket of receipt of an inquiry is no excuse to delay or ignore a response in a timely fashion. UNAWARE would be a much better name for this super fund. Unaware of the loyalty shown to a previous fund and how rapidly First state super replied to any inquiries and how hurtful for business poor/no servic...e would seem to customers in the change over, if this is their normal response time as yet unanswered. A representative contacted me through this review mode and apologized for the delay but it would have been quicker just to answer the question. Its now 19 days and no reply to my question has emerged. Is Aware giving their customers good service? zero.
Poor website/Lack of communication/No secure electronic document submission
The website stalls and crashes. Today one of my accounts is not even listed and appears to have been completely deleted. They send out lots of generic colourful advertising via post even though I have requested only electronic communication. No secure facility for electronic document signing/lodgement - I live in outback WA and have had to find somebody with a printer so that I could sign a withdrawal request and post it to Wollongong because they won't accept an electronic submission, even though they have a WA office. I spoke to them a week ago and they have confirmed receipt of my request but it has still not been processed and does not show online at all.
website not working
The website is terrible. I'm using a desktop computer and tried both Chrome and Microsoft Edge, and I get the same problem.
I want to make an investment switch, and when I click on next nothing happens. I also get the 'oops this isn't super....' error message. The website has been bad for a while now. Every time I log in I get the loading spinning wheel, and I have to refresh to get it working. I guess fixing the site for member convenience is not a priority. How can I do a quick investment switch if I choose to do it now? Or should I just switch to another super fund, I think that might be the answer.
I am about to transfer all my funds to my husbands Super fund as I can not contact the Newcastle Office.
I wish to draw a small amount of funds from my account. I live in the Lake Macquarie area and I drove into Newcastle to the office of Aware Super. It was no longer at its former address. When I looked it up on the webpage it stated that the office had been relocated and that it was now necessary to make an appointment to visit.
I returned home and tried to do this by phone but after being on hold for over ten minutes I was told they would return my call. 4 days later this hasn't happen. I then sent an email but still no contact.
Oops something didn't work. Please try again??
Oops something didn't work. Please try again. This is a joke of an app. I like to keep track of my super and cannot with Aware. About time to change super funds for the whole family.
Can't get into website despite updating login details. Mobile app won't open despite re-installing. How dies Aware expect customer interaction if can't access our information. Nothing 'aware' about this brand.
I have been a member of this Super Fund for many years. Recently separated, under Court Orders (wording which was approved by Aware) husband needed to split some funds from his account with Aware (formally StatsPlus) to my account with Aware. After many phone calls and a letter no progress has been made. Their solution - open up a super account with Aware (formally Stateplus) have the funds put into this account, then rollover to my account and then close the newly opened account or operate two accounts. Certainly do not support their clients.
Web site unreliable and login often unavailable.
Painfull process to merge Income streamimg account with regular account. You'd think I was taking THEIR money.
Consultants not helpful. Long wating time on the phone.
Currently looking to get out and join a fund that looks after its customers especially. Two stars is a regular score and Aware doesn't rate on any comparisons unless it is their own add.
Not a patch on FSS.
Not my Super - Review for death claim
Aware Super has recently taken over WA Super, and I can't believe the lack of communication and the 'hold ups' with our payout. There are unnecessary delays, with no clear reason provided. I was hung up on when they didn't like my questions. I will warn everyone I know away from this Super fund.
Since going from state plus to aware super it’s a continuous traumatic experience trying to log into my account there are days when I have no issues then all of a sudden it’s impossible to log in telling me my days it’s don’t match
Only with Aware because of a merger with my old superfund. Stay away from Aware Super if i could give minus i would. it is a real mission to do a withdrawl and is a process and a half. I was also promised an email to arrive within 1 hr sill waiting a day after. My wife is with another super provider and her withdrawl was done online within 5 minutes everything identified online deposit to be made within 5 business days. Was advised by the lady that Aware will be on this new system in the next 18 months. These guys are stuck in the stone age!!!!
Like licking batteries
I have been in this fund for 13 years. I recently have been trying to roll over my balance into a self managed account. I have been delayed and ignored for about 6 weeks so far. Emails and phone calls not returned. In contrast, my wife went through this process with her fund and it was resolved almost immediately. Would recommend that anyone in Aware Super gets out ASAP. The only way I can explain their inefficient manner is that it is a delaying tactic.
Poor customer service .. can’t get my money
I submitted a form to withdraw some funds from my super account but the request was denied because I hadn’t used the form that has the new name on it despite the fact that the old and new forms are identical in terms of customer data that they collect. Rang the service desk and was told “someone” would ring me back and then was put on hold till I eventually hang up. Am looking at moving to a more customer focused fund.
When I joined 11 yrs ago it was called health super. Then it became first state super & now it’s aware super. That is 3 name changes in 11yrs. I think the latest name change suits this fund best.
Be “aware” everyone.
I would imagine they have spent enormous amounts of members money on these name changes.
They cannot escape the reviews by changing names. There are numerous reasons I left the fund. Some of those reasons are already covered in other peoples reviews, so I won’t rehash them.
The last straw was their delaying tactics when I attempted to roll out of the fund. I have totally lost trust in them.
I do not recommend this fund.
Slow to process
I have noticed my balanced self funded fund is slow to adjust balance when Stocks go up but quick when they go down !. Feel I'm being robbed of what little interest I could have made.
Very limited social responsibility
This is my super company that I pay to lose money in the stock market. But it also continuing to invest in coal to produce electricity!! and other fossil fuels. To add further insults it is proposing to increase the bonus for CBA management despite the share price tanking, fines being paid to the regulator and lying and cheating customers as shown in the Royal Commission.
AwareSuper considers that by following Government orders to follow the law the Chief Executive of CBA is worth an increase in salary of $1million and bonus of $8.4.
Meanwhile my super has reduced.
misleading and unhelpful.
I opened an account with first state super and they sent me an email saying I have 14 days to cancel it if I change my mind. I changed my mind and I called them today: 25/08/2020 and told them I want to cancel the account. the lady put me through to someone else who knew nothing. I told her again I want to cancel the account and it is my right. she said she was going to send me a form via post and I said no, I want it via email and since I do not have a printer I want to be able to sign it digitally. she refused and I hanged up. they have rules and do not follow them. disgusting.
Name change is lipstick on a pig
I left years ago after crap returns, now they are investing $$$ in a name change?? How about portfolio management with a focus on returns. Leave now to a cheaper fund!
Questions & Answers
I have a conservative growth strategy. Why have I lost over $7,000 in 15 days from my super?
The stock market does not reflect these losses and things are improving after COVID, yet I am losing money by the thousands.
Why are your investment strategies so poor? Or please advise why ‘conservative growth’ fund members are losing so much money?
I do not wish to change this investment option as it is meant to be safest and low risk so why the poor performance?
Not at all happy!
Thank you for your question.
Fluctuating returns are a normal part of the investment cycle. We have an investments team who are actively managing the allocation of risk in the fund to manage market volatility. At Aware Super, we remain focused on the long-term performance of your portfolio. There are three main ways we manage exposure to markets over time. These are diversification, active asset allocation and managing foreign currency exposure.
You can read more about our approach to investments on our website here: www.aware.com.au/member/investments-and-performance/how-we-manage-your-investment/investment-approach
If you have any other questions or would like to discuss your investment option with us further, we would love to hear from you. Please call us on 1300 650 873 or send us an email to firstname.lastname@example.org
Their conservative growth option has performed horrible when benchmarked against other funds. Aust Super Conservative balanced has delivered approx 8% more in returns over the past three years. IOOF has the multiseries 50 which is similar risk, this has delivered approx 9% more pa over the past three years. Aware has a very ordinary track record with investment performance. Vic Super had a much better strike rate but i understand they are not calling the shots under the new merger.
How to get payment code?
Thanks for your message.
If you require any information that relates to your Aware Super account, please feel free to contact our Service Centre on 1300 650 873 or email email@example.com for more assistance.
We're here to help.
What is the interest paid frequency - annually, monthly, quartetly?
Your super account consists of a number of units that are invested as you choose. The value of the units will go up and down depending on the strategy you choose. Eg shares, property, cash. Interest is not paid like a bank account. The value of your units will change daily. :)
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