As of September 14th, 2020, First State Super rebranded to Aware Super. This rebrand also included the amalgamation of StatePlus.
Since going from state plus to aware super it’s a continuous traumatic experience trying to log into my account there are days when I have no issues then all of a sudden it’s impossible to log in telling me my days it’s don’t match
Only with Aware because of a merger with my old superfund. Stay away from Aware Super if i could give minus i would. it is a real mission to do a withdrawl and is a process and a half. I was also promised an email to arrive within 1 hr sill waiting a day after. My wife is with another super provider and her withdrawl was done online within 5 minutes everything identified online deposit to be made within 5 business days. Was advised by the lady that Aware will be on this new system in the next 18 months. These guys are stuck in the stone age!!!!
Like licking batteries
I have been in this fund for 13 years. I recently have been trying to roll over my balance into a self managed account. I have been delayed and ignored for about 6 weeks so far. Emails and phone calls not returned. In contrast, my wife went through this process with her fund and it was resolved almost immediately. Would recommend that anyone in Aware Super gets out ASAP. The only way I can explain their inefficient manner is that it is a delaying tactic.
Poor customer service .. can’t get my money
I submitted a form to withdraw some funds from my super account but the request was denied because I hadn’t used the form that has the new name on it despite the fact that the old and new forms are identical in terms of customer data that they collect. Rang the service desk and was told “someone” would ring me back and then was put on hold till I eventually hang up. Am looking at moving to a more customer focused fund.
When I joined 11 yrs ago it was called health super. Then it became first state super & now it’s aware super. That is 3 name changes in 11yrs. I think the latest name change suits this fund best.
Be “aware” everyone.
I would imagine they have spent enormous amounts of members money on these name changes.
They cannot escape the reviews by changing names. There are numerous reasons I left the fund. Some of those reasons are already covered in other peoples reviews, so I won’t rehash them.
The last straw was their delaying tactics when I attempted to roll out of the fund. I have totally lost trust in them.
I do not recommend this fund.
- Verified customer
Very limited social responsibility
This is my super company that I pay to lose money in the stock market. But it also continuing to invest in coal to produce electricity!! and other fossil fuels. To add further insults it is proposing to increase the bonus for CBA management despite the share price tanking, fines being paid to the regulator and lying and cheating customers as shown in the Royal Commission.
AwareSuper considers that by following Government orders to follow the law the Chief Executive of CBA is worth an increase in salary of $1million and bonus of $8.4.
Meanwhile my super has reduced.
misleading and unhelpful.
I opened an account with first state super and they sent me an email saying I have 14 days to cancel it if I change my mind. I changed my mind and I called them today: 25/08/2020 and told them I want to cancel the account. the lady put me through to someone else who knew nothing. I told her again I want to cancel the account and it is my right. she said she was going to send me a form via post and I said no, I want it via email and since I do not have a printer I want to be able to sign it digitally. she refused and I hanged up. they have rules and do not follow them. disgusting.
Name change is lipstick on a pig
I left years ago after crap returns, now they are investing $$$ in a name change?? How about portfolio management with a focus on returns. Leave now to a cheaper fund!
- Verified customer
Deceptive and Manipulation help them take your fees without the commensurate service and value.
I was with State Super Financial Services now StatePlus and soon to change the Aware Super since 2006. Have had a complaint against them for not disclosing an option to allow me to unbundle and reduce advisor fees which I did not value just mediated with the SCT. They argued that they disclosed the product on their website and met their obligations and because I did not complain the Advisor did not have to tell me that I could opt out of these expensive fees.
Each year they sent an invite to attend a review meeting and explain that it is at no...cost. However, in 2018 after the Royal Commission, they returned $4,000 because I did not have a meeting. Therefore they deceptively kept me believing that the advice was free and part of a bundled product but actually it cost me each time approx $4,000. They never once disclosed that the option to not have advice would save me. It was in the company's interest to keep me in the dark and not explain what options I had because they wanted me to continue believing the product was bundled and therefore advice included. This was wrong and totally unreasonable and I will continue to pursue s return of fees plus loss is investment income.
Very rude, very difficult to deal with, end wrong information, AVOID!!!!
Trying to roll over into a SMSF was a nightmare, constantly stalling and could not provide any decent service, I am so glad I have left this fund, avoid at all cost
Run from State Plus
I am a licensed financial adviser who has a client we cannot move from this fund (Flexible Income Plan) due to adverse Centrelink implications or we would leave tomorrow. Over the past 15 years of dealing with them on behalf of several clients, the service has gone from bad to worse, not to mention the fund performance. We requested removal from the account of State Plus advisers back in 2015 due to fees for no service and requested but did not receive, a refund. Only after the Royal Commission was an amount recently paid. We have had to put up with very poor service and deliberate blocking whenever we ask for information on valid authorities. It is a conflicted fund providing conflicted advice and you can do much better elsewhere.
Such poor customer service
My husband is recently self employed & phoned First state super to clarify how much he could put in before the end of the financial year to achieve the 25.000 cap.Even with 2 phone calls , customer service was very poor . They could not give simple information but kept insisting that we should check our balance on the online service. Will definitely be moving our super to a company who employ well trained staff who are more helpful.
I had been with First State Super for about 7 years when, due to a permanent injury I had to stop working, so I applied for TPD. I provided all the documentation they asked for and met their criteria. I kept copies of everything. They were good to deal with and from start to finish my successful claim was concluded in 5 months.
Do not Trust this Super Fund
I am a member of this super fund for a while now as on the time I join there was no choice? One time around $15000 went out of my account in a jiffy and upon contacted them, they simply said "oh market is very volatile" Now recently again I lost $7000 but did not bother to call them as I already know their answer. Anyway this is not the reason for the review. The actual reason for this review is to WARN people who are with this fund and unfortunately they have TPD or Income Protection insurance.
I lodge a TPD claim in July 2019, was told it wi...
First State Super the big improver.
I think First State Super have really lifted their game over the last few years.
It's all relative as they may not be perfect but compared to some of the other Industry funds,e.g. Hostplus , they are brilliant in comparison.
They also have a great app,easy to deal with,low fees and are helpful.
Don't Do It!
I have been with FSS for over 5 years. In that time I became a single mother and my income dropped to nothing, my account becoming inactive meant that the ATO claimed the funds eventually closing the account.
I recently applied for the early release of my super due to the covid 19 situation and the financial hardship that followed. Because I'd been with the fund for so long I reopened a new account with them to process my claim for early super release. I instructed the ATO to send the funds to my new account number and applied for the super ...release with the same details. FSS closed my new account before the super reached it and I opened another one as soon as I noticed. Finally the funds arrived in my account so I waited for my early release to come through eventually emailing them only to be told they rejected the ATO's decision because the account had been closed. They advised me to reapply for the release with the new details through the ATO which I'm not permitted to do as I can't apply more than once in 12 months. FSS have made this a lengthy and inconvenient process for a struggling single parent with no compassion or admittance of fault by them. They are prepared to bend the rules to accept my money from the ATO but not bend that same rule to release the money to me. I will never deal with them again.
I called circa 21 April to discuss my options on a super matter.
I was booked with one advisor named [name removed] from Gymea office for 5 May with email confirming the same.
Two days later I received an email changing the appt to 28 April with [name removed] from the Wollongong office. No call if I preferred that.
A day later I received a call asking if I wanted an appointment have an advisor that day from the Chatswood. Hell I hadn't even completed the financial report. I explained the 3 different appointments and told them to stop changin...
I'm outa here ASAP
Long story short. I contacted State Plus to ask what I thought was a simple question, seven business days later I received a reply that my 10 year old granddaughter could have penned and SPELT better. The reply did not address my question fully, I then contacted the call centre staff and that's when the problems really started. I then asked to speak to the Practice Manager who did call me. She was very polite etc ,unlike the other staff member. She listened to my problem and then rang back to inform me that yes ,they could get around the issue...after her consulting the Compliance Section. I then received in the mail documents for my wife to sign with the original caveats, which was exactly what the manager informed me was not going to happen. I again rang the call centre staff and another office staff member who informed me that what her manager told me I could do was not correct. I then asked to speak to my planner ( not for financial advice ) but maybe he could help. I was told because I have opted out of advice ,he was not obliged to take my call. Here we have managers advising customers what can be done only for office staff to be advise that the manager is wrong. I'm not complaining about the funds performance. Rude , arrogant staff, maybe they came from First State Super who also get a great score of 1.5 out of 5. I'm outa here ASAP. Also they charged me for advice that my wife and I did not receive, we did get a refund ,only after I complained. I would not advise anyone to join State Plus.
If you want to make a complaint you can’t make it as part of the call you have made for service support or assistance. A separate email needs to be sent. First state super then respond I cryptic emails that don’t help or address you’re circumstances. When you call to seek further advice staff refer you back to the email that is not clear. If I was to make an educated this happens because staff do not understand what has been sent out themselves. I would not recommend this super fund to any one based off service.
Questions & Answers
What is the interest paid frequency - annually, monthly, quartetly?
What percentage fees are charged indirectly to Growth and Balanced Growth Funds before they distributed to customers
Aware SuperAware Super
Thank you for your question.
Our investment fees reflect a broad range of fees and costs associated with the on-going management of the investments at Aware Super.
These amounts are paid from the assets of the investment option before we calculate the unit price and are not deducted directly from our member's accounts.
You can find the fees for our diversified and single-asset class investment options in our member booklet supplement available on our website, or by visiting our website here: https://aware.com.au/member/investments-and-performance/investment-options/fees-and-costs
If you have any other questions or would like to discuss our investment options in a personal call or email, please feel free to call our Service Centre on 1300 650 873, or send us an email at email@example.com
Does insurance cover include mental illness including severe depression.
Diagnosed as debilitating condition with no income.
Aware SuperAware Super
Thank you for your question.
Our Total and Permanent Disability (TPD) and Income Protection covers our members in the event that they are unable to work due to illness or disability. This includes both physical and mental illnesses.
If you would like to make a claim against your Aware Super insurance cover please call us on 1300 650 873 or send an email to firstname.lastname@example.org.
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