Review your last buy on ProductReview.com.au
3 reviews
Josh
JoshVictoria
 

Do not buy the Babyhood Pop-Up Playpen if your baby is mobile. It is marketed online and on packaging for infants and toddlers aged 6 to 36 months. However, the moment a 6-10 month old baby naturally does what every baby this age does leans against the perimeter walls or pulls themselves up to stand the entire frame structurally buckles inward and tips, creating an immediate falling and entrapment hazard.

When contacted regarding this major safety failure under the Australian Consumer Law, Babyhood refused a refund. Their customer compliance team explicitly stated in writing: "The product is a pop-up design and is not designed to function as a rigid weight-bearing support structure for sustained leaning or pulling to stand... some flex or inward/outward movement of the panels is normal when pressure is applied."

To compare a containment play enclosure to a vehicle, their customer service team actually tried to argue that a baby leaning on a playpen wall is equivalent to a parent letting a baby sleep overnight in a pram, calling it an "alternate purpose" and user misuse.

By definition, the primary purpose of a baby playpen is to provide a safe, secure, and contained environment for an infant to play, rest, and safely practice crucial motor skills like pulling up to stand. Expecting a mobile child not to touch or lean on the walls of their own containment enclosure defies basic logic.

Babyhood will likely reply to this review with their standard script offering a "free inspection" to look for a manufacturing fault. Do not be fooled. An inspection is completely pointless because the item isn’t broken it is operating exactly how they intentionally designed it. The issue is the design itself. A baby/toddler containment structure that fundamentally cannot withstand a baby or toddler physically interacting with its boundaries is inherently unfit for purpose and unsafe.

Other reviewers on this platform have noted identical issues with the suction caps failing to stick, panels shifting drastically, and connectors breaking easily under minimal pressure.

Save your money, skip the corporate headaches, and buy a rigid wooden or heavy duty plastic playpen that actually keeps a mobile baby safe.

Purchased at Babyhood.

Ask the reviewer
Kia
KiaQueensland
 

Don't buy it's absolute rubbish. One of the connectors broke after it was leant against slightly and the fabric ripped easily when it was being moved. Wouldn't recommend and wouldn't buy again for the price especially when postage was $100.

Gsd girl
Gsd girlQLD4 posts
 

Babyhood playpen pop up – Recently purchased the babyhood pop up play pen for my 1year old baby. I wouldn’t recommend purchasing one as the suction caps on the bottom don’t stick to my floor so therefore the pen moves around when the baby pushes against it and it is unstable. The panel pieces break easily and move back and forth. After purchasing other products from babyhood that were of better quality I am extremely disappointed in the quality of this playpen definitely not worth the $399 price tag

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