beware they will not replace a fan blade, if damaged the fan is a throw awayBought 3 fans, one of the blades got damaged and have been told they are 'hand made and balanced tot eh motor' (maybe doubt that) so you cannot buy a replacement blade - the whole unit is therefore now a throw away - not acceptable for such an expensive and supposedly top of the line product. Show details
Good fan, terrible serviceBought a fan and needed the 0-10V module to connect to our automation system. Wasn’t available on the website so I emailed them. Waited a week with no response - by this time the fan had arrived. Emailed again, another week goes by. Repeat 5 times and absolutely no response. Guess they don’t want my money.
At this rate I’ll have to return the one we have and switch to something else for the rest of our place because without that module I have no means to connnect it to the eDLT’s in our home.
Terrible service for a supposedly premium product. Show details
Expensive rubbishHave purchase three BA fans. All three are noisy and make a scraping sound on each revolution. The one in our bedroom is so noisy it disturbed sleep. Australian after sales service terrible. Avoid this product. Show details
BA Fan said buy 60" fan for 21ft x 12 ft out, 12 ft high gabled porch, won't return now!Don't Buy! Expensive fan that other fans can do for MUCH less. BA fan sales said their 60" fan would be enough for our 40 ft open deck with 21 ft x 12 ft out x 12 high gabled open porch. NOT! Wouldn't move enough air unless near under the fan. Paid like $2700 and they would not let us upgrade to a larger fan we wanted to start with! Just said sorry, beyond return limits! Will just buy Hunter fans from now on! Show details
After sales help none australiaTrouble linking wall remotes to network rang for advice was told they could not help or do not want to help.
Happy to sell a product but do not want to know how there products work together.trying to bypass and get results from over seas.
Waited years to purchase these fans are great do not buy the wall controllers drop offline all the time and will not connect that is as far as it goes not worth dealing with the Australian supplier. Show details
Terrible customer serviceTerrible customer service. I bought their $1500 big ass fan and it spoilt upon the 6th year. When we purchased the fan, we were told the motor is lifetime warranty. However when we called in for repair service, We were informed by big ass that the motor is an old model and no longer available hence we need to buy a new fan ?! I’m very disappointed at their sales tactics without being considerate for their customers. It is a beautifully designed fan, however it’s not worth buying. To be frank, apart from its beautiful design, every feature is similar to other $200 fan Show details
For $1000 these fans have noise and less features a $150 fan from bunnings wouldFan still makes noise during operation, it is not worth the cost compared to a bunnings fan, they look good though are a disguise for the inferior priced product, like buying a bmw in the early 2000's. Show details
Not good enoughWe have 6 Big Ass Fans in our house. We have had to replace the remotes on all but one, but now that one is not working as well. Which is why I am writing. Roughly within 2 years the remotes cease functioning, (and yes, have replaced batteries), a year out of warranty. One of our LED lights also stopped working. Replacement cost for the remotes was $80 each. That’s nearly $500 in remotes alone! These are $1,000 fans, simply not good enough.
Dreadful app/wifi operationI purchased a haiku fan from big ass fans. The fan was extremely expensive. The setup was complicated but I felt it may have been worth it. It is definitely not. The app only ever works for a few days and then loses all its information. Similarly for the wall controller. Had I known the fan was going to be this difficult, I would’ve purchased something that was operated in a different way. What’s the point of having an app if you still have to get up to turn the fan on. Never again big ass.
Sensational fansWe bought two Haiku fans for our home just before Christmas, having admired them in my cousin’s house. We are absolutely thrilled with them. The Brisbane people took a lot of trouble to ensure that we had the correct size fans and mount for our ceiling heights and the area we wanted to cover. The electrician who installed them was extremely impressed with the high quality of the parts. They are whisper quiet on the lower settings and look really stylish. The fans are very stable and the remotes easy to operate. Can highly recommend. Show details
Not as silent as advertisedThese fans are stunning to look at - as they should be for the $, however they are not as quiet as advertised. We had one fan which was very noisy - squeeky. After 6 months of sending recordings of the noise and following all the company's suggestions on how to fix it, it was finally exchanged. The fan in our bedroom is noisy enough to keep me awake. It's not loudper se but I can certainly hear it at night when the house is quiet. I don't think these fans are any quieter than a good quality one from bunnings and not worth the excessive price. Show details
Amazing - worth the $$We bought our first Big Ass Fan 5 years ago and have subsequently placed them everywhere in our high-end home.
Yes they are more expensive than other fans but with these fans you really get what you pay for.
Super quiet, extremely good for cooling rooms and look super slick.
The best thing now is they have an app for iPhones so it fits in with our whole home automation.
Can not recommend these enough. Worth every cent.
I wouldn’t bother with the additional wall controller as between the app and the remotes they are more than enough.
so happy every day I chose thislove love my big ass fan! SOOO glad I decided to spend the extra money (we had to get 3 so it was quite expensive). well worth the investment., I would defineatley do it again. We have high ceilings, but still feels he wind. They are black and gorgeous, everyone comments on them
My favouriteThis fan is beautiful, its quiet, I love looking at it and love how it starts up when you enter the room. Really happy after much consideration to have chosen this fan.
Haiku Ceiling Fan, H Series, 60 Inches, Standard Mount, Caramel Bamboo Airfoils, White Motor,(<125W), (ASIA,AUS), (M), 0.019HP,100-125, 200-240 VAC, Single Phase
Very quiet and modern looking fanThis fan is silent. On the lower speed you are not even aware it is on.
It is a beautiful looking fan, however on the downside - and why I did not give it 5 stars - we had one chipped by a tradie, and the ENTIRE fan needs to be replaced, as the blades are not available to buy individually.
So this is an $1100 chip. The sales person said they are individually balanced at manufacture and therefore blades cannot be replaced.
I also think they need to focus on the Haiku lower speeds. 1 is too slow, 2 is ok, 3 is too fast and anything abov... Read moree is way too fast ( and we have high ceilings) - there are 8 speed levels. 5 of which you will probably NEVER use. We had the option with the light, and they are dimmable and very good light level ( no other ceiling lights in the bedrooms other than the Haiku lights). Be careful when installing larger fans to avoid strobing effects from downlights at night. They are very energy efficient and we use them through winter to bring the warm air down and in summer to keep cool. We have hardly needed to use air-con with these on. Have had them fault free for 12 months now. They are an amazing statement piece and I would buy them again, but would wrap them in bubble wrap if you need any work done in your house!!!
Questions & Answers
What’s sized battery does the remote take
|Lights, Remote Control and Timer
|Lights, Remote Control and Timer
|Lights, Remote Control and Timer
|Number of Speed Settings
|Colour / Finish
|Caramel, Cocoa, Black, White, Brushed Copper
|Number of Blades
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