Bora Downdraft Extractor

lasted just outside warranty then – This cook-top was installed in the house prior to purchase in 2018. It replaced a previous model that an element had gone on. So it was new when we bought the house in Sept 18. I have never used an Induction cook top before and it took a while but liked the speed and style that this cook top showed. Approx 4 weeks ago after cooking dinner I… Read more

heard a crackling coming form the front centre control panel. No smell but a distinctive electrical short sound. The right hand side elements would not switch on. The unit turned on but we have not been able to use the right hand side since. They showed a flashing E then 5 error code on both sides. Also the Fan would not start. No codes in the manual or online that I could find. I Isolated the cook-top as per the manual to reset the electrical panel. No worries starts and it is fine for approx 10 sec then goes out again. The extractor fan runs but shuts down after a time and showing a 8 error that flashes.

I sent an email the BORA Australia asking what the issue is and what their advice is. Slow as getting back to me. I ended up ringing and speaking to their receptionist about it. She stated that technician later will be back and I will speak to him. Back and forth emails with information on the previous owners name etc. They could not find the previous owners name in the system to let me know if the product was still under warranty. I was asked to send a picture of the compliance plate to them so they could send it off to Austria to find out when it was bought etc. I done my own research and found the product was purchased by the installer under his name. I sent that information along with the serial number of the product. No answer. Again another email to them seeking information, sorry the product is not under warranty, and the parts that require replace are $600.00 less installation costs.

Hmm. Ok I did not purchase the product but two years for a $4,000.00 whiz bang cook-top, kidding right. I would expect an item that costs that amount of money to last a bit longer than 2 years. The product according to them is out of warranty I get that, but Statutory Warranty should cover something that you would expect to last at least 10 years. So I am stuck with a bill for repairing an item that only lasted till just outside of warranty.

Product is great, pity about the customer service of the team – Product is great, pity about the customer service of the team in Sydney. Delivery was not on time and significantly held up our entire project. There was no accountability from Bora and communication was offensive. Show details

great innovation – This is such a brilliant innovation. Very suited for confined apartment space. Very efficient suction. I am definitely a happy customer. Would recommend it strongly except for the fact that it is rather pricey! Still worth though.

BORA - Basic - Downdraft System with Induction Cooktop - as seen at the Home Show – There are a lot of rangehoods and then there are Downdraft Systems. But ONLY Bora - Made in Germany has really perfected this idea. They do have three (3) very distinct systems starting with Basic, then Classic and the piece the resistance - Professional. Basic is really not basic at all it is the all in one offer, best-priced model but if you… Read more

want to custom make your cooktop the choose from the Classic or Professional range whereby up to 8 different cooktop options & combinations are on offer. Since we replace our traditional induction cooktop with an overhead rangehood have given the flick and replace both with the BORA Basic system we never looked back. They are not only quiet but the best extraction we have ever seen or used. The odors are captured right at the benchtop level and are not lingering around any longer. Furthermore, you are not banging your head against an overhead rangehood any longer and the noise has nearly completely disappeared, what a gem.

So nice not to have an overhead rangehood! – For our new kitchen we agonised over how to get an extractor over the island bench with our stuffing up the openness of the design. Stumbled across the Bora downdraft. It is brilliant. Incredibly efficient, works liike a dream. It is pretty pricy and compatible only with their cooktops, but the quality is superb and it is by far the best… Read more

downdraft we looked at so worth it.

Highly recommend looking at this approach if you want to avoid an overhead extraction system.