Appalling customer service...revised!
Recently purchased and used twice. First time on pre set option, great. When to custom setting for fried chicken as instructed 175c and 12-15mins. Oil did not reach temperature neede to cook, barely warm. Emailed for response, and told to take back to retailer! Amazon purchase so how I do that I am not sure, what I am sure of is this is not good customer care in practice.
Having contacted the head office, a lovely lady name of Margaret has risen to the challenge. After being so disappointed with the response initially, I would have to say that they have outdone themselves by way of apology, contact and resolution.
- Verified purchase
Really wanted to like this
Decided on a Breville Smart Fryer over similar capacity $29 to $79 house brand fryer from big name variety stores. Rationale for spending 4 times more dollars was the digital control panel, industrial design aesthetics and positive experience with previous Breville appliances even though warranty terms were an identical 12 months. First Breville fryer arrived DOA (Dead On Arrival) out of the box failing to power up the control panel but whilst annoying these things happen to even the best of brands. Replacement unit worked as advertised for the...first few fry ups but lasted less than 3 months. The control panel powers up and rotary dial scrolls through menu selections however the fryer no longer responds to the Start button and will not heat oil. Warm reset via recessed buttons on back of unit have no effect and neither does cold reset at AC power outlet. Fryer is now just a decorative hollow shell of stainless steel for impressing visitors with our collection of cooking gadgets but otherwise useless for its intended function. Won't persevere with a 3rd unit instead will try a big name variety store cheapie.
- Verified purchase
It’s a bit complicated
I was a bit hesitant about buying anything “smart” cause that usually means you can’t over ride it or you get lazy and I’ve already fallen into that category. I previously had a Delonghi deep fryer which I loved, but couldn’t buy this time and this one had some good reviews, so I’ve bought it. I’m only using this for chips, so that’s all this review is for. I’m using the category for frozen chips, so it’s called twice fried chips, it cooks the chips from frozen, then it reheats the oil again (as long as you tell it to) then fries the chips to p...erfection, absolutely no complaints about that. Perfect results all 3 times I’ve cooked them, my only complaint is I forget what I’m supposed to be doing and have to keep looking at the manual which is a hassle. That may not be necessary, dunno which is my issue with “smart technology”. I’m too lazy to keep looking up what I’m supposed to be doing, so I’m probably not getting the most out of it and I don’t know how to just get a temperature I want and set it like a normal fryer, so if you’re in the same category, then maybe it might not be the fryer for you either. Saying that, I’m happy with the fumbling I’ve managed with so far, I probably won’t bother trying too many things with it cause it’s too complicated and I do have a BA, so I have no excuse, just can’t be bothered. Looks nice, takes more oil than my last one and doesn’t have a tap to empty it with like my last one so it’s heavy to pick up and empty which is a negative, costs more than I planned, but it’s ok.
Excellent works perfectly
Had this deep fryer for about 12 months now, have used it about 20 times. It will do about 20 buffalo wings at a time or about 4 good sized pieces of flathead. Is reasonably quick to heat up from cold and cooks very well. The customisable settings are handy as well. The only downside is the plastic parts and the screen are very hard to get grease off.
Perfect results every time. Very scientific design. Easy to use & clean.
Very stylish look. Looks super cool on the kitchen bench that atracks LOTS OF attention when we have visitors or parties at home. The pre-programmed settings can very well-satisfy my needs for frying foods. I get perfect results every single time, cannot be happier. Even some of our friends who always say "I don't eat fried food. They are unhealthy" blah blah blah. Man, once they couldn't help themselves and tried the Spring rolls, they couldn't even stop eating! I had to keep making more spring rolls using this deep fryer! The taste is so much...better compared to the store-bought stuff. So far I have enjoyed using this machine many times. I have tried to fry spring rolls, doughnuts, chips (regular shape), chicken wings, apple pies, crispy snacks, fresh potato chips (thinly grated in round shape), prawn crackers. Now I am experiencing some deep-fried Asian snacks, and they turned out to be super delicious too. As we only have a very small family, we wouldn't use this machine often (probably 6 times a year) & it is just for the fun of it. So I bought it on Gumtree & it was someone else's unwanted gift at a cheaper price of $75. It is definitely worth it. If you have a big family or hold parties often, I reckon this smart deep frying is certainly a must-have thing in the kitchen. For those who said this machine wouldn't work the second time they used it, just make sure you SLIDE IN the part on the back. Yes, it has to be slided in and click in! then it will work. You cannot only put it there and let it sit on the rim. It won't work that way. It happened to me before until my husband figured out why it wouldn't work. LOL.
What a great fryer!
I bought this 3 weeks ago (so I can't comment on its reliability) to replace my 10 year old Kambrook which had a malfunctioning thermostat. The whole digital setting and timer is great, and gives amazing flexibility and control-ability. The capacity is excellent and it cooks perfectly. I'm not too sure about the exposed heating elements, but most manufacturers are doing that these days, so it must be ok. It's great how easily it comes completely apart and is really easy to clean. Most of it goes in the dishwasher (elements and controller excepted). As long as it remains reliable, I recommend this deep fryer.
I was given one as a gift which was sent from interstate to where I live. I don't have the receipt and I cant get in touch with the person who bought it for me. I have used it no more than 6 times, never even got to do chips in it. There is no signs of it even being used. Turned it on and it completely short fused the whole house when it went up with a huge bang. Of course they don't want to know you. They offered me to buy one at a special price which was the same price as the shops. Just a joke. Will never buy any of there products out of principle.
- Verified purchase
bought 1-2 months ago ,worked 2 times ,today not working any more
i wish the customer service soon read and response to my review ,else i have to look for way to get it repair or refund !
i bought it via Westpac attitude credit point on line ,so not knowing how to proceed for repair or refund !
i used this two times , now plug in to power, LED has no display , AC definitely available , press reset bottom from behind gave no response !
Easy to Manage, Easy to Clean, Great Results.
Cooks fish, fries and other foods to our tastes with ease. Metal construction with no hard to access spots makes the handling of oil - and clean up - simple and quick. Thoughtful design, large capacity, properly-sized heating element able to maintain ideal cooking temperatures and digital control resulted in superior hot straight-to-plate dinners at an unbeatable price.
So far, so good!
I just purchased this deep fryer, and am very impressed so far. I like the easy to use readout, the multiple preset functions, and the way it beeps when up to temperature, or time is up. I also really appreciate the custom cook function, for my favourite recipe: just the way I like it. Another Breville success!
- Verified purchase
Looks good, has fantastic functions and the LCD screen is a treat!
Purchased this product late last year to compliment the rest of the Breville "Smart" range. What a mistake. Never in my life have i used an appliance that smokes my house out so badly. I had a $20 deep fryer before using this one, and i never had as many problems or nearly as much smoke. It seems i have to change the oil far more frequently with this product then i have had to with any other of my previous deep fryers. Store refuses to swap appliance over because they don't believe there is no fault. Again, Breville is useless - What a surprise. You'd expect better from a $150 deep fryer Last Product that i will ever purchase from these right royal rip off merchants.
Perfect for deep frying
I bought this 'smart' fryer after returning a Sunbeam Multi-cooker that was pretty hopeless as a deep fryer, taking ages to heat and re-heat. Was hesitant about the Breville because of the amount of oil required (up to 4 litres, minimum 2), but am completely won over. The fryer heats and re-heats quickly to a pre-programmed temperature according to what you are cooking. This temperature is adjustable during the heating process if desired. An LCD display shows the temperature plus options for cooking different foods. Flexible and easy to u...se. The lid can be used during frying but I have never done so. Perhaps I would briefly, if cooking frozen items, to protect surroundings (and me) from spitting oil. I expect that if the lid were left on when there was a lot of steam, there would be condensation running down the sides as someone complained of in another model. I just wouldn't leave the lid on for that long. I don't deep fry often, but when I do I'm delighted that I chose this product after my previous lemon.
Questions & Answers
249-3646044-5536613, bought from amazon. Just attempted to send enquiry On breville site, but.....will not accept australia as country but to input USA....not a whole heap of good as I am not there! Why does custom 175c for 12 mins for chicken drumsticks not work! Oil not bubbled even slightly and display showed temp reached. Changed to nuggets preset and off it went. Unfortunately meat not cooked near bone. What’s the problem?
Hi I brought this today and have had no luck with it it just keeps coming up with a message error I've tried to reset it but that doesn't work I'm ready to take it back and get a refund
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