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Carhood
3.4 from 686 reviews

See the Best Car Hire Services in 2019 as rated by Australians on ProductReview.com.au.

Reviews

(280)
(120)
(50)
(36)
(200)
  • Booking Process
    3.6 (102)
  • Received Booked Vehicle
    • Yes (64)
    • No, I received a worse vehicle (18)
    • No, I received a better vehicle (8)
  • Vehicle Condition
    3.5 (102)
  • Incentivised Review Yes (2%) · No (98%)
  • Transparency
    2.8 (104)
  • Customer Service
    2.8 (148)
  • Value for Money
    2.9 (143)

No payment for over 1 year

published

No payment for over 1 year, if i can give 0 star i will do it, i have been call 10+ and email 10+ no one care,
can someone advice me what can i do?

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Yaris
See all answers

The reviewer stated that an incentive was offered for this review


Cheap and easy

published

Everything went well with our rental. The car was exactly what we needed and we had no problems with it. Carhood we’re great with confirming the drop off and making sure we knew how to carry out a late drop off.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Corolla
Received Booked Vehicle Yes
See all answers

Budget car rental

published

The staff are very friendly and accommodating and easy to deal with. The car was ok however needed a good detail internally. the business is quite a distance from the airport and the opening times a free return to the airport are different so this is misleading. the return to the airport of 4pm for the last shuttle bus is too early.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Cori

CoriSydney, NSW

Hidden Costs and Slow Service

published

I rented a car and had an accident which wasn't my fault (was hit in the rear by another car). They took a year to resolve the issue and then hit me with hidden costs! Not only did I have to follow them up several times but then they tell me about a fee hidden in the fine print that they didn't tell me about until the last second and I had to chase them up about it!

Value for Money
Transparency
Customer Service

Do not rent from these people

published
Value for Money
Transparency
Customer Service
Booking Process
See all answers

Would come straight to you should we have known.

published

Not a big name but simple, hassle-free, user-friendly, and straightforward service. Car in a reasonably good condition. We went as far as the 12 Apostles on the Great Ocean Road. A refund wa made immediately to the credit card once we returned the car.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Sir,

Thank you for that kind feedback! We do aim to give the best service possible. Looking forward to your next visit in Melbourne!


Doda

DodaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

No payment for over 6 months

published
Value for Money
Transparency
Customer Service

David A.

David A.South East Queensland, QLD

ok experience

published

Customer service was good.
Pickup at the airport was way too long because the garage you go to is MILES away from the MLB airport.
I ordered the car thinking it was a standard rental car, not someones personal car a-la AirBnB style. The car was fine, though. I also received an email alert a few days out that I may not be able to get a car, then I got a confirmation not long after, thankfully. It doesn't really instill me with much confidence. I'll probably avoid next time as pricing is comparable to standard rentals.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
Crazy

CrazySouth East Queensland, QLD

  • 2 reviews

Rental experience

published

Customer service was prompt and friendly
The bond was dealt with professionally
the vehicle was exactly as ordered which was clean, tidy and mechanically sound
We did about 450k for business without and problems

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHonda CR-V
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Ma'am/Sir,

Thank you for your kind feedback. We do aim to give the best service possible. Hope to see you again!

Beware its a scam now

published
Value for Money
Transparency
Customer Service
Booking Process
See all answers
3 comments
Carhood
Steven J.Carhood
Adesh
Adesh
Adesh
Adesh

Hi Steven

Till date, I haven't received my payout or the reimbursement of the tolls used by other drivers.
Can you please look into it on urgent basis.


The worst car that gime me in a Rent a Car

published

They gave me the hired brand and model, Mazda 3 but it has been the worst car that I have been given in all my experience in Rent a Cars, very old, with 160,000km, full of scratches. The employees were very friendly, the service was fast and easy but the car was a shame.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMazda 3
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Carhood
Steven J.Carhood

Erin B

Erin BSydney, NSW

THEIVES WHO DAMAGE PROPERTY

published

- Owe me thousands of dollars and I'm yet to see any of the money legally owed to me
- Damaged my car and failed to repair it properly
- Returned my car in horrible condition and unsafe to drive
- Staff DO NOT CARE about you or your car
- CARHOOD are professional thieves, liars and scammers!

Value for Money
Transparency
Customer Service
Received Booked Vehicle No, I received a worse vehicle
See all answers

Davide

DavideSydney, NSW

money owing

published

Hi Carhood,

We still waiting to get paid for our 2 listing from last year. How do I get those money?

We been waiting enough i think. How can i find someone to speak to?


Never again

published

Never again, old car, hidden charges, unclear business model (presented as traditional car rental agency on a car rental aggregator website), and now they hold AUD4,000 charge on my credit card without doing a joint inspection of the vehicle when I returned it. Horrendous.

Value for Money
Transparency
Customer Service
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
Vicki C.

Vicki C.Perth, WA

Easy pick up and return, cheap, clean easy to drive car

published

Quick trip, perfect and reasonably priced. Professional staff, clean car, simple paperwork. Deposit refunded immediately. Staff advise on refuelling and location of servo much appreciated.Help with luggage and advise on best route was great

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMitsubishi asx
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Vicki,

Thank you for that wonderful feedback! We do aim to please :) Hoping to see you again on your next trip!

Best option on a budget

published

I was not sure about using this service as it was unknown to me but will definitely use again due to there great service and rates. The car was what I ordered and the bond was returned within a couple of days.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeVolkswagen Golf
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Mate,

Thank you for your feedback! We definitely aim to give the best service. Looking forward to your next trip with us!


Gie

GieMetropolitan Adelaide, SA

Great friendly service.

published

Excellent price & Great friendly service. Car has no sticker so ot feels so private
Bond was cleared the next day.
Car provided is perfect for our business trip.
Will definitely recommend to friends.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Gie,

Thank you for that wonderful feedback! We do strive to give the best service. Looking forward to your next trip with us!


Darryl Dsouza

Darryl DsouzaSydney, NSW

  • 4 reviews

Excellent price. Good service.

published

Didn't find another car for this price. The only issue I had was that when I called for the shuttle from the airport, nobody picked the call even when i tried 3 times over about 10 mins. And then I was picked about 25 mins later. All together it took 40 mins since I first tried to call to when I was picked up. Everything else was great.

Value for Money
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSuzuki Swift
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Darryl,

Thank you for your feedback. We will look into improving our shuttle services to be able to give you the best service. Looking forward to your next trip with us!


Perfect location for hire car

published

I am very happy with very good service
Good support to all time
Car conditions very nice
I like one of this drop car after business hours so no rush
I get deposit back 100% within 4 days
I give 5* I hired car for 3 days and it's very cheap price everything good

Thank you very much

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Dear Girish,

Thank you for your feedback. At Carhood, we aim to give you the best service possible. Looking forward to your next trip with us!

The reviewer stated that an incentive was offered for this review


Cookie

CookieSouth East Queensland, QLD

  • 4 reviews

Not very helpful

published

We had a booking via a third party for car hood.
I need to delay the return of the car until the evening. This couldnt be done - they couldnt even offer another vehicle even though we were willing to pay more for another car. They left us in the lurch. I was also not aware that this is basically Airbnb for cars. The reason they couldnt extend our rental time was because the owner wanted it back .
Thank goodness the original company I sourced the Carhood rental through were wonderful and sorted it out with SIXT, who have been great.

Value for Money
Transparency
Customer Service
Booking Process
See all answers
2 comments
Carhood
Steven J.Carhood
Cookie
Cookie

Thank you.
It really was the first time we have ever encountered a car hire group that couldn't offer us anything at all, even when we were prepared to pay more.
Having your own fleet might remedy this.


Page 1 of 35

Questions & Answers

yawang m.

yawang m.asked

Why this Carhood.com.au can not be log in, its this company broken?

4 answers
Carhood
Steven J.Carhood

Dear Yawang,

We had some technical difficulties the past days which is why our site was down. It is already available now.

Herbie
Herbie

i notice you can answer questions ... answer positive feedback but when people ask about where our money is there are no longer answers ... yet you continue to takepeoples cars rent them out and receivfe money for them. WHERE ARE OUR PAYMENTS

yawang m.
yawang m.

how Long dose those carhood people own u peyment.


Tim

Timasked

How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.

1 answer
John
John

you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck


Leone E.

Leone E.asked

Just wondering has anyone who rented their car to Carhood being paid?

8 answers
Nalvith
Nalvith

I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.

Russell
Russell

I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.

Vikki
Vikki

My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.


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