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Carhood
3.4 from 653 reviews

See the Best Car Hire in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
271
4 star
115
3 star
48
2 star
35
1 star
184

Kath G.

Kath G.Queensland

If I didn't call a Taxi I'd still be sitting in the gutter.

published

One month on after the worst experience of my life and I still haven't heard from Carhood.
Completely unreachable in an emergency which left us over $600 out of pocket. Worst experience with any company in my life! Urgent requests for help still unanswered a month later! Live chat is not 'live chat' but a ticket service - no one ever responds. The emergency number directs you to -you guessed it- the live chat! If I could give negative 10 stars I would! Angry beyond belief at how this company left us stranded. Avoid at all costs!!

Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers

Elizabeth

ElizabethTasmania

Value for money

published

We were picked up promptly. Informed of our responsibilities, the customer service was good.
The vehicle wasn't the one we expected but we were upgraded to a better car at no extra cost. We wer wuite happy.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHolden Captiva
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Elizabeth!

Thank you for your feedback! We do aim to give quality service each time. Thank you for choosing Carhood! We hope to serve you again!

George H.

George H.Sydney Surrounds, NSW

Carhood renting out your car ... stay away !!!

published
Value for Money
Transparency
Customer Service
Booking Process
See all answers
Davo

DavoGreater Melbourne (Outer), VIC

No Payment!!

published

Add me to the list. They owe me $500 for renting out my car May to July 2019. I have used them before with no problems, but they are obviously having financial problems recently.


Daniel N.

Daniel N.South East Queensland, QLD

Easy As

published

Good customer service, all the kinks were ironed out via email, instructions were simple and quite easy to follow, Payment was easy. And the Vehicle was exactly what I needed!

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHolden Captiva
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Daniel,

Thank you for that kind review. We are glad that our service met your expectations. We look forward to serving you again. Thank you for choosing Carhood for your rental needs!


Excellent service would recommend and use again.

published

Collected from airport promptly and bond returned promptly. The car we received was exactly what I booked and met our families needs. We used the car for a holiday to visit family.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHolden Captiva
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Leigh,

Thank you for taking the time to leave us such a nice review. We're glad that our service has met your expectations. We look forward to serving you again. Thank you for choosing Carhood for your rental needs!


coldkgon

coldkgonGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

used to be good, now terrible

published
Value for Money
Transparency
Customer Service

Review collected in partnership with Carhood


Katie W.

Katie W.Hobart, TAS

I <3 Carhood!

published

Since discovering Carhood a few years ago I use them every time I go to Melbourne... Way more economical than any other transport option and always good service. I have never had a problem with a vehicle or charges.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeHonda Accord
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Katie!

Thank you for always choosing Carhood as your transportation option. We hope to see you again on your next trip to Melbourne!

Imi

ImiSouth East Queensland, QLD

Awaiting carhood payment for over 3 moths. Is this some fraudulent scheme car hood is running?

published

Extremely poor and a disappointed customer. I am waiting to be paid for over three months from carhood. When will I get paid? Is this some fraudulent scheme car hood is running?I left my car with car hood in may/June 2019 for 6 weeks. I am meant to be paid close to $300. When I called they said they waiting for funds and il will be paid soon. It's been 3 months since my call to them and haven't heard back since. They made money renting my car out. Is this a fraud company?

Value for Money
Transparency
Customer Service
Kostas S.

Kostas S.Sydney, NSW

Very good.

published

Very polite and helpful staff. Payment handled very well.
I was expecting a different car.
I used to car to attend to a three day conference. Everything was fine. After all i was satisfied.

1 comment
Carhood
Steven J.Carhood

Hi Kostas!

Thank you for that kind feedback. We do aim to give great customer service everytime. We hope to see you again on your next trip. Thank you for choosing Carhood!


Car location

published

Car was not at the airport ready to be picked up, had to catch an Uber for 10 minutes to the location where the car was.
The keys where in a lock box which was fine.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeVolkswagen Golf
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Sally!

Thank you for that feedback. Rest assured, we are looking into making things as smooth as possible, that's including shuttle services 24/7 or locations nearer the airport. We hope to serve you again, thank you for choosing Carhood!


Dan

DanGreater Melbourne (Inner), VIC

Great service and staff

published

Super easy process, wonderful staff who went out of their way to accommodate me and my partner. Great service, and was picked up and dropped off at the airport promptly. Would book again without any hesitation. Highly recommended.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeSedan
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Dan,

Thank you for that wonderful feedback! We do aim to please. We're hoping to be of service to you again. Thank you for choosing Carhood!


Enrico N.

Enrico N.Sydney, NSW

Carefull!!! Damage to car and no Payout, big Scam!!!!

published

I left my car with them for 6 weeks and on my return after many issues when dropping off and pick up I never got paid, they said they had no money and the new investor will pay. this was Christmas new yar 2018-2019, until today no money!
Please also see the Current Affair report and many complaints lodged with ACCC.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
2 comments
Carhood
Steven J.Carhood
Enrico N.
Enrico N.

I did chat with them and they been told nothing. Don’t think payment outstanding since Feb and not it is September, that is 7 month.


Linda Pasfield

Linda PasfieldTasmania

  • 2 reviews

I use Carhood for the reasonable pricing all the time

published

The Team in Brisbane are great. However I dont think its fair to keep changing where their office/dropoff is. I couldn't find where to park the car when I dropped back. Not the Brisbane Team's fault but luckily I had a mobile phone number in my phone and was able to call them after hours, at 3pm to find out where the cars were to be dropped off. There was no signage wasn't there because they were in transition. I realise the Head Office is responsible for their office. Also when the hours are cut short it means you need to uber to the airport, with the extra cost you can also weigh that up and get a car from the airport.

Value for Money
Transparency
Customer Service
Vehicle Condition
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Hi Linda! Thank you for choosing Carhood! We apologise for the inconvenience in finding our drop-offs but rest assured that we are working to serve you better. We are looking forward to when you will book with us again. Cheers!

Prue B

Prue BGreater Melbourne (Inner), VIC

  • 2 reviews

Good cheap vehicle hire

published

Used car for running around and visiting hospital within the Sutherland shire. Would definitely use again. Only criticism is car smelt stale. Like someone had carried fried food in it

October 2nd 2019 Update: Great car

The service was great. I would of used it the next time I hired except your hours of operation were not convenient. The staff are friendly but when someone is flying in or out it's hard to organise a taxi to or from depot to airport when depot is closed

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Yaris
Received Booked Vehicle Yes
See all answers
1 comment
Carhood
Steven J.Carhood

Thank you for choosing Carhood Prue! Our technicians work hard to make sure our cars are newly washed inside and outside as well as vacuumed. We will definitely make sure that next time, your rental will have that "new car" smell :)

Daz

DazHunter Region, NSW

  • 2 reviews
  • 1 like

Brilliant !!! Highly Recommend !!

published

We hired our car through Carhood for 2 days in Brisbane withe the family and they were superb . Customer Service was second to none !! We got a free upgrade to a larger newer vehicle for free . No hassles , no problems . The smoothest car hiring process I have ever experienced
Will be back and will definitely use them again.

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeToyota Camry
Received Booked Vehicle No, I received a better vehicle
See all answers
1 comment
Carhood
Steven J.Carhood

Thank you for choosing Carhood! We are glad that you had a pleasant experience with our service.


Justice Seeker

Justice SeekerSydney, NSW

Avoid them like the plague

published
Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Vehicle TypeMazda 3
Received Booked Vehicle No, I received a worse vehicle
See all answers
2 comments
Carhood
Steven J.Carhood
Justice Seeker
Justice Seeker

they never pay you and they don't take care your car at all

published

I traveled oversea for a long time and they never pay me for leasing out my car. It's been for a few months. They did not take care my car and I am paying for damage out of my own pocket.

Value for Money
Transparency
Customer Service
1 comment
Carhood
Steven J.Carhood

No Payment! Don't List Your Car!

published

Got my car back early March 2019, now is already Sept, 6 months ago... My car got damage at the back, cost $450 to fix. No car listed payment no car claim payment either. Email few times no reply; call up, they say only for pick up and drop off service; live chat, they say will get the payment pay as soon as possible but don't know when will get it. I think this company is bankrupt soon. Anyway to report them?

Value for Money
Transparency
Customer Service
Booking Process
Vehicle Condition
Received Booked Vehicle No, I received a worse vehicle
See all answers
1 comment
Carhood
Steven J.Carhood

Katie

KatieSouth East Queensland, QLD

They don’t pay

published

I left my car with them for a year while I was overseas. I picked it up in December 2018. 10 months and many emails later and I still have not been paid. Their customer service online chat could not tell me when I will get paid and the accounts email address they refer you to does not respond.

Value for Money
Transparency
Customer Service
1 comment
Carhood
Steven J.Carhood

Page 1 of 33

Questions & Answers

Tim

Timasked

How can I access the so called "web chat" which doesn't seem to be on the home page? (whether i am logged in or not - tried IE/FF/Chrome during 9-5) I have issues with the payments, fees and damage claim...
Emails are not getting answered, and calling them just get hung up and pointed to a "web chat" which i can't find.

1 answer
John
John

you have to fill in your details when you see like a message box appear in tge bottom right of the screen . Good luck


Leone E.

Leone E.asked

Just wondering has anyone who rented their car to Carhood being paid?

6 answers
Nalvith
Nalvith

I doubt any one got paid from carhood. Do not leave your car there at all. They just make money out of the car. Never pay you.

Russell
Russell

I have left my car there 3 times now and it hasn't been rented out so i cannot speak personally about not getting paid for rent however I have read a number of other reviews that claim they haven't been paid or had to wait a long time.

Vikki
Vikki

My car was rented out for 3 weeks in August 2018, so 1 year ago and still no payment! I would strongly discourage anyone from using this service to rent their car out.


Stan

Stanasked

Hello all people who is still not paid by Carhood. I received a legal advise today. The first step is to lodge a complaint to Fair Trading. If they don't help you, then escalate issue to NCAT and only after you can go to court. I already lodged a complaint to Fair Trading. They advise us over the phone that this kind of case should be resolved within 30 days. They owe us a lot of money and also we have car damages after the renting.

If Fair Trading receives a lot of complaints from us, they will definitely close this dodgy business.

Attach all proofs, emails, statements etc to your case.

5 answers
Stan
Stan

A little bit of my story. I rented out my car for more than 10 months. I received a penalty notice in the very beginning. Because I was outside of Australia, I didn't know about this until I came back. Guess what? Penalty notice -> Overdue penalty notice -> Enforcement Order -> Car and License Arrest -> Bank account arrest. I found out this when I came back to Australia. NSW Services website didn't tell me a word that I have any overdue fines despite the fact that I checked it regularly. It is a huge pain to resolve this issue for me now. Carhood didn't respond to my emails regarding annulment application fee that I already paid to NSW Revenue.

Stan
Stan

Complaint can be lodged here: https://www.cas.fairtrading.nsw.gov.au/icmspublicweb/forms/GeneralForm.html

Zohaib
Zohaib

Hi Stanislav
Can you please help me how to file case against them? Or can you add me in your case?


Get an answer from our members and Carhood representatives

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