Carinity

❌❌I would NOT recommend Carinity Wishart due to poor management and ongoing neglect concerns with my elderly father, if it was my choice I would move him. They don’t even deserve one star!! I feel that it’s difficult to get a clear answers from… Read more

anyone at this facility about anything regarding dad . My father is in high care in the time thus far he has had bed sores for a few months and now has an unexplained problem with his hands feet and torso being covered in blisters that eventuate into sores and scabs still to this day remains undiagnosed . The podiatrist until I requested a revision was useless- the state of my father’s toenails was disgraceful. My father is bed bound and during the day he is in a mobile bed chair conversion in the living room area which one would think is good for stimulation however on many occasions I have seen him situated 10 metres from the TV without his hearing aides (which they’re supposed to apply daily ) offering no stimulation he might as have been invisible . I have also seen him wrongly positioned in the chair bed to the extent that he looked twisted and uncomfortable not even facing in the direction of the tv with his head bent sideways to see the tv, I was horrified and had to ask for assistance. He has ongoing shave cuts on his face from whoever shaves him and no one thought to suggest an electric shaver to which I suggested and purchased. Although some of the staff are obliging I find others very rude and not responsive when I visit dad. I feel that the recreation director is useless as in every instance that I have visited all they do is have the tv on and if you're lucky there maybe something interesting on the TV. I don’t understand why they don’t offer anything fun to stimulate the residents . It has been approximately 10 months since my father arrived they have been given ample time to prove themselves as a caring aged care facility which in all honesty I have hardy witnessed. I find they lack communication they never return calls , I have been lied to , they are withholding information that the next of kin have every right to know and nobody seems to have any idea what’s occurring on a daily basis ! This is exasperating to say the least . Unfortunately in my opinion this facility is poorly managed So no I don’t recommend this facility. I will be making a formal complaint to the Aged Care Commission.❌❌ My father has again been diagnosed with bed sores .

Management is always available if there are concerns. My husband's care needs are regularly assessed and necessary adjustments are made. Time sensitive medication is delivered in a timely manner. Staff are friendly, caring and patient with… Read more ·  1

residents. Necessary equipment to assist residents is readily available. Residents' personal needs are catered for, this includes medical, physical as well as spiritual.

Mum was very reluctant to leave her home of 69 years to go into Aged Care. Our family felt guilty putting her in there but her safety was our number one concern with her low vision and declining memory. Ask our family now after four months since Mum moved in and we are so relieved that we made the right decision. Every member of staff is… Read more ·  1

absolutely committed to providing a high quality and professional service to residents and their visiting families. We are so grateful to Andrea during the orientation process; Kristy at Reception greeting us everyday with her friendly personality; Debbie the Chef making meals that Mum enjoys and her very patient kitchen helpers like Lynette serving up many different options at each meal; Ros and Sian the event co-ordinators bringing enjoyment to each day with planned activities; Tegan the OT running the group exercise classes to stimulate them physically and mentally; the numerous extremely caring and qualified male and female Nurses administrating medications and doing wound dressings; and the many dedicated carers (too many to name individually) for their specialised role who shower, dress and chat with every resident to make them feel welcome and dignified; the prayers offered by the Chaplains at the Chapel; the maintenance guys for maintaining the Complex and gardens in a proud state and to the cleaners for ensuring every room and community area is clean and hygenic. Mandeep and Merrin are both very approachable and deserve their success overseeing a very well run aged care facility with an experienced team giving it a wonderful reputation.

Brownesholme, a Way to Transition Well! – My mum has been living at Brownesholme for a year now and feels right at home there. The modern, airy ambience of her room, the whole facility, the beautiful gardens and quiet spaces, the attentive, caring staff, and tasty, nutritional food helped her transition from independent living to aged care living so much better than it could have been.… Read more ·  1

Transition is never easy nor straightforward for client and family, but having my mum connect with her carers and fellow residents early in her change lessened her stress and anxiety during this big change. The residential manager, admin staff, medical staff and carers were accommodating during the initial stage, and my mum suddenly acquired extra family who genuinely looked out for her, monitoring her mental, emotional and physical needs 24/7. As a family, we saw how her regular social contact with others helped improve her quality of life, and her confidence grew as time went on. She also has regular input from her Chaplain, and the activities staff are forever running community games, puzzles, shopping days, special treats, and providing special visitors to help her and her fellow residents stay connected and feel included. I love how Brownesholme has regular doctor visits on-site, as well as a physical therapist and a lovely hairdresser. Residents can choose to use these in house specialists, or choose their own. No one should ever feel hungry in Brownesholme. There is morning tea, afternoon tea, and supper in the evening between main meals, and families of residents can avail themselves to a lovely three course lunch with their loved one if they so choose. As a daughter of a resident, I always feel welcome when I walk through the entrance into the beautiful foyer and down the wide corridors, and everyone on staff greets me with a smile. I'm starting to feel just like my mum, that they are a part of my family too. Here's to many more wonderful years at Brownesholme!

We Have Never Regretted Choosing Cedarbrook – My wife has been a resident at Cedarbrook for almost a year now, so as her husband, I have been able to witness her progress over a meaningful period of time in order to form what I consider to be a well informed opinion. It took her about 2 weeks to settle in, but this settling in period was conducted professionally and seamlessly and in a caring… Read more ·  1

manner. Best of all, it was completely stress free. The attention to details was very impressive, both for my wife and her family. I should mention that we did check out a number of other facilities before finally settling on Cedarbrook, which without doubt, was the standout candidate right from the time we first visited there. From then to now, nothing has caused us to change that initial favourable impression. The care my wife receives is highly personalised and in her own words,... "I love it here". I receive regular contact from the nursing team and the regularly updated Care Plans provided to us for checking and comment always confirm her full range of both medical and personal care needs are well understood and fully catered for. I visit my wife twice a week and I'm always greeted in a friendly and respectful manner and made to feel most welcome there. My wife does enjoy the food she is served and confirms serving sizes, nutritional value and quality are generally all to her liking. I say generally, only because she has commented on occasions that while the content of meals may vary, the manner in which dishes are cooked and presented doesn't vary a great deal. For instance, the main meal of the day might be based on beef, lamb, pork or chicken, but all are usually presented as a basic roast with three servings of vegetables and gravy. Desserts do vary, but once again, are usually very basic. I hasten to add that these comments on the food should not be viewed as a complaint of any kind, but more as passing comments with the intention of ensuring objectivity in the writing of this assessment. Social activities and outings at Cedarbrook are also more than adequate. A good range of activities is offered and active encouragement provided to residents to take advantage of them. Finally, I have been impressed by the highly professional standards of communication maintained between Cedarbrook and Residents' families. Whenever we have had cause to raise a query about my wife's care, it has always been handled expeditiously with well considered and highly personalised responses.

We are extremely happy with our Mother's care at Carinity Kepnock Grove. The staff are so caring and always helpful to us and our Mother. Nothing is too much trouble and the staff are always very cheerful. Show reply

I have been with Carinity now for about nine years and have had the most wonderful help from the carers who come to me. There are a few very special ones, namely Bev,. Louise.Lisa and Damaris just to name a few. Without their help I would have probably been in care by now. They go above and beyond to help me. I am so very thankful. Show reply

The manager Diane Wislocki helped me to organize a birdwatching morning for the local U3A group. She was so helpful and assisted us with tables and chairs, transport to the lagoon and access to the amenities. If this is a reflection of her work with the residents, I would have every confidence in recommending her. Thank you, Di. Show reply

Overall good but poor Management – Overall the Carers do a good job and are dedicated to their work. There are always a few bad apples mainly laziness and cutting corners. What does let Carinity Home Care down however, is the Administration and Management, hopelessly disorganised with the wrong people in the job.

Under staffed – I feel your centre is under staffed. Our father was in residence for a year and his care was satisfactory, however, there are not enough staff. In particular we are not happy with the lack of phone call on the day Stan passed away. The family was told he was ok at 6am and if our niece hadn't been visiting with Stan, we wouldn't have known his… Read more

breathing had become laboured and he was about to die. As it was she rang MIchael and he didn't make it to see his father before he passed away. I feel that once a patient is at the end of life stage they need to be monitored more closely and family informed more quickly.

Poor communication re end of life care – Not notified by staff of end if life care, let alone a dr. Prior to this not notified mother was given COVID vaccine. She was suffering malnutrition and consent was not discussed with appropriate family member.

The staff and management are the reason this facility is in my opinion the BEST . All concerns and feed back have been excellent ! We get regular reporting and any concerns are quickly and professionally addressed. We only have praise and positive dealings and would recommend Carinity and it's operations to any future clients and their Families. Show reply

My father’s health has improved due to the consistent care given to him. We were not sure if he would settle but he really enjoys living in his new home, my mother has made friends with other families and looks forward to her weekly visits. As a family we couldn’t be more happy with the care the inclusive environment and the medical support given.… Read more ·  1

I have no hesitation recommending Carinity Grange at Fairfield to anyone considering residential care.

Leaving your partner of some 55+ years, to the care of others, is a rather emotionally difficult event, however as we now approach some 2 years since my wife was accepted to Carinity Fairfield Grange, I can only express my thanks to everyone for the love and care provided to her, to my family, and myself. It still hurts to not have my wife at… Read more ·  1

home with me, however I could never provide the personal care that is provided by these lovely people.

The facility is managed efficiently, with friendly and compassionate staff who offer personalized support to residents with different needs. Additionally, it provides time to offer a range of activities and events that give residents variety beyond their regular routines.

And every visit, which in my case is frequently twice daily, you are greeted with a smile by any staff you see during your time. And any queries you might have, are welcomed and resolved promptly from the General Manager down.

I have enjoyed meeting a lot of the residents, their families, and staff who make the place a warm and welcoming experience, whilst enjoying quality time with my wife who I know is well looked after in my absence. Thank you and your love and care for my wife it is appreciated.

The transition for dad into aged care at Brownesholme was made so easy by the staff. Everything felt seamless especially when there are so many emotions involved in moving my dad and selling his home. Dad is really enjoying the food and being so close to family. It has taken alot of stress off me knowing that is getting the support that he needs. Show reply

I enjoy living at Shalom retirement village as it is in a quiet area of Rockhampton surrounded by beautiful gardens, walkways and a delightful lagoon at the back of the village. I regularly walk around the grounds and pathways near the lagoon and watch the multitude of birdlife within a safe environment. People are friendly and because it is a small village, it is easy to gather and enjoy social occasions in the community hall.

My husband and I have only been with Carinity Hervey bay a few months but could not be happier with the care given in our home. We have two hours a week for cleaning which we are very happy with. The last few weeks have shown us why we did change. I have a package and need help at home. The last couple of weeks have been hard for me without the… Read more ·  1

help of Keith my carer unable to give the help he usually does. He has had been laid up after an incision, told to rest, feet up. Carinity have come in, helped to put the washing out and bring it in for a couple of days, it has been such a help for the both of us. Everyone is just wonderful; the ladies make my day when they are here as I cannot get out much. The lovely smiles, the help they give me with my showers and just being here to say hello, have a little chat if they have time. We are both so very happy and would recommend Carinity to anyone. Thank you, Anne & Keith.

We are extremely happy with the care provided at Cedarbrook. The staff care and involvement is very impressive. The food, facility cleanliness, residence activities are all of a great standard. Cedarbrook staff are always very welcoming when we visit and best of all Carol is the happiest and more relaxed than has been for a long time. Show reply

I researched quite a few nursing homes on the Gold Coast for my sister who has Dementia and found most of them very depressing but as soon as I walked into Carinity at Cedarbrook I was impressed. Vanessa showed me around and I filled out the application form straight away and was so pleased when a room became available not long after. It’s been… Read more ·  1

just over a year now and I am so happy with the place. The staff are all lovely and so caring, I said to my husband this is where I want to go should I ever need a nursing home. Thank you to all management and staff, it’s a load off my mind to know my sister is looked after.

Mum always tells me how well she is treated at Cedar Brook, and she always seems happy when I talk to her, I get a call from the nursing staff at least once a week with updates on how mum is progressing. I am glad we chose Cedar Brook as mums Aged care facility Show reply

Thank you - To the STAFF at Carinity, our Mum has had the privilege of being cared for by the most wonderful carers. They have enabled Mum to live in her home with dignity and independence. This amazing group of carers at Carinity have gone above and beyond looking after Mum and we are so grateful for the kindness and compassion you have shown her. Thank you so much, from the Perkins Family. Show reply

In the final months of my father’s life, the team at Carinity Gardens - Wishart showed an incredible level of care, compassion, and dedication. The staff were always attentive, gentle, and genuinely caring — not just towards Dad, but towards our whole family. While it’s not the flashy 5 star type of aged care facility with glittering chandeliers… Read more

and designer decor, it has something far more important — a warm, homely, and comfortable environment where residents feel safe and valued. The atmosphere was welcoming, and it was clear that the staff take great pride in creating a place that feels like home. The staff were always very attentive to my Dad's high care needs.

I will be forever grateful for the kindness and dignity they showed my father in his final days.

I have always found the nurses and carers and other staff to be courteous and very careing. Each wing in the facility is maintained in first class condition and any mishaps i have seen have been promptly attending to. I don't hesitate to recommend Colthup Manor to family and friends. In fact it is my first choice for when I have to go into residential care. Show reply